Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Storage and Backup Specialist L2
Company: IBM
Location: Navi Mumbai, IN
Posted Dec 25, 2025
This job description outlines the role of a Backup and Storage Admin L2, detailing responsibilities such as troubleshooting storage issues, provisioning systems, implementing disaster recovery solutions, and collaborating with teams. It specifies required education (Bachelor's degree) and technical expertise in storage systems, protocols, and backup tools.
Technical Business Analyst
Company: IBM
Location: Armonk, US
Posted Dec 25, 2025
This job posting outlines the role of a Technical Business Analyst at IBM Corporation, detailing responsibilities such as gathering requirements, designing solutions, and supporting system changes. It specifies required qualifications including a Masters degree or equivalent, technical expertise with various tools, and a salary range of $150,550 to $197,400 per year.
Member Support Specialist
Company: DISQO
Location: Yerevan
Posted Dec 24, 2025
DISQO promotes a trusted ad measurement platform, offering remote support roles with benefits like health insurance, stock options, and team events. The role involves handling support tickets, using AI tools, and contributing to product growth.
TLS Reals & Expansion Specialist
Company: IBM
Location: Brookhaven, US
Posted Dec 25, 2025
This job description highlights IBM's Global Sales role, emphasizing collaboration, innovation, and career growth opportunities. It outlines responsibilities like territory management, sales tool proficiency, and client relationship building, while promoting a supportive culture and impactful work environment.
Application Developer-IT Service Management
Company: IBM
Location: Jakarta, ID
Posted Dec 24, 2025
The text describes a career in IBM Consulting emphasizing long-term client relationships, collaboration, and innovation. It outlines testing responsibilities, required technical skills, and a culture focused on growth and empathy. The role involves manual and automated testing, bug tracking, and database validation with tools like Postman, JIRA, and SQL.
Senior Data Scientist
Company: Dropbox
Location: Remote
Posted Dec 25, 2025
This job description outlines a Senior Data Scientist role focused on driving impact through AI and core experience improvements. The position requires analytical expertise, cross-functional collaboration, and leadership in data-driven decision making with competitive compensation in Canada.
Project Management (Delivery Coordinator)
Company: IBM
Location: Philadelphia, US
Posted Dec 25, 2025
This text describes a senior IT project management role at IBM requiring extensive experience in Agile methodologies, team leadership, and technical expertise. The position involves managing complex projects, ensuring quality standards, and collaborating with cross-functional teams. Key responsibilities include risk management, backlog prioritization, and leveraging technologies like Azure DevOps. The role emphasizes autonomy, problem-solving, and influencing organizational outcomes.
Member Support Specialist
Company: DISQO
Location: Yerevan
Posted Dec 24, 2025
DISQO promotes a trusted ad measurement platform, offering roles with competitive benefits and a focus on innovation. The company emphasizes growth, collaboration, and diversity, with a remote position available in Yerevan.
Digital Sales Specialist Automation Platform for Italian Market
Company: IBM
Location: Segrate, IT
Posted Dec 25, 2025
IBM offers an exciting fixed-term international assignment in Valencia, Spain, part of their Global Mobility Program. This role provides valuable international experience, career growth, and collaboration opportunities with a supportive team.
Solutions Architect
Company: FireMon
Location: Remote
Posted Dec 24, 2025
The text warns about a phishing attempt impersonating FireMon HR and outlines a Solutions Architect role with responsibilities in customer experience, technical solutions, and business analysis. It lists required skills, preferred experiences, and emphasizes collaboration across teams and technologies.
DevOps Engineer
Company: IBM
Location: Leicester, GB
Posted Dec 25, 2025
IBM CIC offers career growth opportunities in a supportive work environment with innovative projects, extensive training, and benefits like flexible working, certifications, and career development. The role emphasizes DevOps expertise and collaboration with diverse teams to drive technological advancements.
Senior Frontend Engineer
Company: Arize AI
Location: Remote
Posted Dec 25, 2025
Arize AI, a leading observability platform with $135M funding and 150+ enterprise customers, seeks a Senior Frontend Engineer to build scalable, intuitive AI tools. The role involves React/TypeScript development, collaboration with backend teams, and ensuring reliable workflows.