Exceptional Service Jobs in USA

445,491 open positions · Updated daily

Looking for Exceptional Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the USA area.

Fraud Operations Analyst

Company: Wealthfront

Location: USA

Posted Jan 08, 2025

Wealthfront is hiring a fully remote Fraud Operations Analyst I. The role involves daily fraud monitoring, investigation, and data-driven analysis to identify vulnerabilities and prevent fraud. The candidate should have 13 years of analytical experience in the financial services industry, strong research and investigation skills, and experience with SQL and dashboard creation. The estimated annual salary range is $79,000 - $95,000 USD plus equity. Wealthfront aims to transform the investment advisory business and make it easy to build long-term wealth.

Sr. Manager - FP&A

Company: Upwork

Location: USA

Posted Jan 08, 2025

Upwork, a global work marketplace, is seeking a Senior Manager for Corporate FP&A. The role involves overseeing the monthly forecast cycle, managing centralized reporting, contributing to board deliverables, and driving the annual budget planning process. The ideal candidate should have experience in FP&A, investment banking, or management consulting, with a strong understanding of accounting and revenue forecasting. Excel proficiency, attention to detail, and excellent communication skills are required. Upwork values trust, risk-taking, customer focus, and excellence, offering comprehensive benefits and fostering a diverse and inclusive workforce.

Regulatory Affairs Principal Strategist - Clinical Operations

Company: ClinChoice

Location: USA

Posted Jan 08, 2025

ClinChoice, a global full-service CRO, is seeking a Regulatory Affairs Principal Strategist for a permanent position with remote option in the US. The role involves developing and implementing regulatory submission strategies for the European Union region, providing regulatory guidance, and collaborating with global teams. The ideal candidate should have a Bachelor's degree in a scientific discipline, minimum 8 years of regulatory experience, and extensive knowledge of global regulatory submission processes. Preferred skills include experience with global regulatory submissions, EU CTIS portal, and understanding of both medical device and pharma regulations. ClinChoice offers excellent work-life balance, dedicated line manager, monthly meetings, full performance and development process, team events, career opportunities, and employee satisfaction surveys.

Litigation & Regulatory Counsel

Company: ElevenLabs

Location: USA

Posted Jan 08, 2025

ElevenLabs, a pioneering voice technology company, is seeking an experienced Litigation & Regulatory Counsel. The role involves leading litigation matters, regulatory investigations, and managing legal risks associated with AI technologies. The company, backed by leading tech and AI investors, is at an exciting phase of growth and innovation. They offer a remote role with a global team, high-velocity innovation, and continuous growth opportunities.

Senior Director - Corporate FP&A

Company: Upwork

Location: USA

Posted Jan 08, 2025

Upwork, a global work marketplace, is seeking a Finance Senior Director to oversee corporate finance, forecasting, and strategic resource allocation. The ideal candidate will have 15+ years of finance experience, excellent communication skills, and the ability to work well under pressure. Upwork values trust, risk-taking, customer focus, and excellence, offering comprehensive benefits and fostering a diverse and inclusive workforce.

Senior Product Manager - Marketing Cloud

Company: StackAdapt

Location: USA

Posted Jan 08, 2025

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking a Senior Product Manager to join their remote-first team. The role involves collaborating with cross-functional teams to design, build, and launch solutions that delight clients. Responsibilities include conducting in-depth research, defining product strategy, and ensuring client satisfaction. The ideal candidate has proven experience in tech companies, a strong background in Marketing Technology, and excellent communication skills.

Senior Manager - Customer Success

Company: Webflow

Location: USA

Posted Jan 08, 2025

Webflow is seeking a Sr Manager Customer Success to develop and execute customer-centric programs for enterprise customers, driving retention, growth, and product adoption. The role involves building and coaching a high-performing team, optimizing the customer success function, championing customer-centric initiatives, leveraging data for actionable insights, and advocating for customers across Webflow. The ideal candidate should have proven leadership and team development experience, customer success expertise in SaaS or digital industries, exceptional communication and influence skills, strategic and process-oriented problem-solving abilities, and a bias for action and adaptability. Webflow offers competitive compensation, benefits, and a supportive work environment.

Manager - FP&A

Company: Upwork

Location: USA

Posted Jan 08, 2025

Upwork, a global work marketplace, is seeking a Finance Manager for its Corporate FP&A team. The role involves financial consolidation, variance and forecast reports, and collaboration with other FP&A team members. The ideal candidate should have at least 5 years of experience in Accounting and Finance, with a strong understanding of GAAP accounting and financial analysis. Upwork values trust, risk-taking, customer focus, and excellence, and offers comprehensive benefits. The company is committed to diversity and inclusion.

Corporate Development Associate

Company: Upwork

Location: USA

Posted Jan 08, 2025

Upwork, a global work marketplace, is seeking an Associate Corporate Development with 24 years of M&A transactions or strategic investments experience. The role involves serving as an internal investment banker, conducting market and financial analysis, and engaging in all aspects of the M&A and investment process. The successful candidate will report to the Director of Corporate Development and interface with leaders throughout Upwork. Upwork is a remote-first organization committed to diversity and inclusion, offering exceptional benefits and fostering a culture of trust, risk-taking, customer focus, and excellence.

Strategic Account Manager

Company: dscout

Location: USA

Posted Jan 08, 2025

The job posting is for a Strategic Account Manager role in the Sales Team. The role involves managing relationships with high-value customers, driving product impact, and ensuring customer satisfaction. Key responsibilities include revenue retention and growth, partnering with customer success and product teams, understanding customer goals, and developing onboarding plans. The ideal candidate should have a minimum of 4+ years in account management, 3+ years in a SaaS company, and 3+ years in a quota-carrying role. Strong communication, leadership, and relationship-building skills are required. Bonus points for expertise in research trends, strategic thinking, and cross-functional teamwork.

Lead/Principal Statistical Programmer Consultant(Hematology/Oncology-Clinical Trials)

Company: ClinChoice

Location: USA

Posted Jan 08, 2025

ClinChoice, a global full-service CRO, is seeking a Principal Statistical Programmer Consultant for a Hematology TA Team. The role involves leading and supporting programming activities, developing tables, figures, listings, and deliverables, and ensuring compliance with standards and automation usage. The ideal candidate should have a Bachelor's or Master's degree in computer science, statistics, or a related field, with 6-8 years of clinical programming CDISC experience, and oncology/hematology TA experience. The application process includes a phone interview, and ClinChoice values diversity and inclusivity.

IP Counsel (Litigation & Licensing)

Company: ElevenLabs

Location: USA

Posted Jan 08, 2025

ElevenLabs, a pioneering voice technology company, is seeking an experienced IP Counsel to join their Legal Team. The role involves leading IP litigation, providing legal guidance on IP issues, drafting and negotiating complex IP-related transactions, managing the company's IP portfolio, and contributing to the Legal Team's efforts to scale litigation and transactional functions. The ideal candidate should be passionate about audio AI, have a strong work ethic, be analytical, efficient, and have a proven track record in managing complex IP litigation matters. ElevenLabs offers high-velocity innovation, a truly global team, remote-first culture, and continuous growth opportunities.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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