Exceptional Service Jobs in USA

445,491 open positions · Updated daily

Looking for Exceptional Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the USA area.

Lead Engineer - Multi-Cloud Platforms and Infrastructure

Company: Rackspace

Location: USA

Posted Dec 19, 2024

The job posting is seeking a highly skilled and experienced Lead Engineer for a technical leadership role in cloud infrastructure support, network architecture, IT system administration, patching, DevOps tools, and DevOps processes. The ideal candidate should have a strong background in cloud infrastructure support, network architecture, IT system administration, and a proven track record of implementing infrastructure best practices and optimizing DevOps practices.

Senior QA Automation Engineer - Growth - DX

Company: Kraken

Location: USA

Posted Dec 19, 2024

Kraken is a mission-driven company with a focus on crypto values and the global adoption of crypto. They are looking for a Senior QA Automation Engineer to ensure exceptional quality and reliability in their products and services. The role involves working with product and development teams to create and improve testing processes, designing and implementing automation tests, and driving test projects from start to completion.

Real Account Manager

Company: Tanium

Location: USA

Posted Dec 19, 2024

Tanium is seeking a proactive and driven Renewal Account Manager to join their team. The ideal candidate will be responsible for driving renewal sales, fostering long-term relationships with clients, and ensuring overall customer satisfaction to promote retention and growth within their United States MidMarket segment. The essential job functions include managing the end-to-end renewal sales process, maintaining strong relationships with existing customers, partnering with customers to understand their needs and business challenges, managing contract renewals, and collaborating with other teams to ensure seamless account management and renewal processes. The candidate must have a Bachelor's degree or equivalent experience, at least 5-8 years of proven experience in account management, sales, or customer success, and a strong understanding of customer renewal processes and strategies. They must also have excellent communication, negotiation, and interpersonal skills, as well as the ability to build relationships with key stakeholders, work effectively in a fast-paced and collaborative environment, and demonstrate initiative and motivation.

WordPress Developer IV (Senior)

Company: Outliant

Location: USA

Posted Dec 19, 2024

Outliant is a fully remote US-based digital product development and startup consulting company with a team of culturally diverse creators. They offer world-class remote collaboration and are looking for a Senior WordPress Developer to join their team.

Sr Reconciliation Rep

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 19, 2024

American Specialty Health is seeking a Senior Reconciliation Representative to join their Reconciliation department. The role involves reconciling claims, including complex claims for payment, and performing various administrative tasks. The position is remote and requires a stable internet connection, minimum download and upload speeds, and the ability to work from home with company-provided technology. The successful candidate will be trained remotely and must have excellent communication and organizational skills.

Sr. Engagement Manager

Company: ScienceLogic

Location: USA

Posted Dec 19, 2024

The text describes a company, ScienceLogic, that provides a platform for digitally transforming IT operations. They offer a solution that provides visibility across all technologies and vendors running anywhere in data centers or clouds. The company values diversity and inclusion and encourages applicants to apply even if they don't meet every qualification.

Intermediate Site Reliability Engineer - Environment Automation

Company: GitLab

Location: USA

Posted Dec 19, 2024

As a Site Reliability Engineer at GitLab, you will be responsible for maintaining and operating a large number of GitLab environments through automation. This role involves automating all workflows, from provisioning new environments to daily operating tasks. You will work on projects such as creating deployment packages, building dedicated Gitlab setups, and developing tools to orchestrate infrastructure as code workloads. The role requires strong programming skills, experience in running and operating production workloads, and a strong background with Infrastructure as a Code technologies.

Senior Product Manager

Company: Earnest

Location: USA

Posted Dec 19, 2024

Earnest is seeking a Senior Product Manager to lead the vision and strategy for their lending product area. The role requires building and maintaining a prioritized product roadmap, defining requirements for innovative experiences, and communicating project updates to key stakeholders. The company offers competitive benefits, a strong culture, and a commitment to diversity, inclusion, and equity.

Real Account Manager

Company: Tanium

Location: USA

Posted Dec 19, 2024

Tanium is seeking a proactive and driven Renewal Account Manager to join their team. The ideal candidate will be responsible for driving renewal sales, fostering long-term relationships with clients, and ensuring overall customer satisfaction to promote retention and growth within their United States MidMarket segment. The essential job functions include managing the end-to-end renewal sales process, maintaining strong relationships with existing customers, partnering with customers to understand their needs and business challenges, managing contract renewals, and collaborating with various teams to ensure seamless account management and renewal processes. The candidate must also track and manage a renewal pipeline, provide accurate renewal forecasts and reports, and act as a customer advocate within Tanium.

Head of Quality Engineering

Company: Amount

Location: USA

Posted Dec 19, 2024

Amount is a digital transformation partner for financial institutions, offering a flexible and agile platform for digital lending, consumer and small business solutions, and embedded finance. They prioritize inclusion, diversity, and belonging, and are looking for a Head of Quality Engineering to lead a dynamic team in ensuring high-quality SaaS products and increasing release speed.

Account Executive

Company: Rockerbox

Location: USA

Posted Dec 19, 2024

Rockerbox is a high-growth SaaS company that empowers marketing teams to make data-driven decisions. The Account Executive role involves owning the sales cycle end-to-end, qualifying opportunities, running product demos, negotiating terms, and closing enterprise-level deals. The company fosters a culture of growth, learning, and transparency, with a focus on customer success and collaboration with other teams.

Customer Support Representative

Company: Rockbot

Location: USA

Posted Dec 19, 2024

The text describes a job posting for a Customer Support Representative at Rockbot, a company that helps businesses deliver better customer experiences. The role involves providing high-level white glove customer service, triaging tickets, and solving issues. The ideal candidate is a self-starter with a solid background in high-level customer service. The company offers a competitive salary, equity, and benefits. The values of the company include Drive, Accountability, Curiosity, Empathy, and Ingenuity.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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