Full Time Jobs in Greater NYC Area
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Looking for Full Time jobs in Greater NYC Area? Browse our curated listings with transparent salary information to find the perfect Full Time position in the Greater NYC Area area.
Sr. Program Lead - Infotainment & Mobile Applications
Company: Mercedes-Benz Research & Development North America, Inc.
Location: Greater LA Area
Posted Mar 17, 2024
Mercedes-Benz Research & Development North America (MBRDNA) is seeking a Senior Program Lead for the US Experience team in Long Beach, CA. The role involves managing key programs in in-car Infotainment and mobile applications, driving execution, and formulating strategic projects. The ideal candidate should have an engineering or technical degree, at least 5 years of program management experience, and a strong understanding of automotive development and software development processes. The successful candidate will receive a competitive salary and benefits package, including medical, dental, vision insurance, 401(k) with employer match, and paid time off.
Principal SAP Solutions Architect
Company: Priceline
Location: Greater NYC Area
Posted Mar 17, 2024
Priceline is seeking a Principal SAP Solutions Architect with 10+ years of experience in SAP Solutions, particularly in corporate environments. The role involves shaping the architectural vision, strategy, and roadmap across the Priceline FinTech Business Unit. The candidate should have hands-on experience with SAP S/4HANA and modules, extensive knowledge of SAP implementation methodologies, and experience with third-party modules like VIM and Ivalua. The role requires strong project management skills, effective communication, and the ability to engage with Finance/Accounting topics with senior-level users. The salary range for this position is $150,000 to $190,000 USD. Priceline offers a hybrid work model, with two days in-office and the remaining days remote or in the office.
Software Engineer VI - Node.js Developer
Company: Spectrum
Location: Greater Denver Area
Posted Mar 17, 2024
<p>Spectrums Product and Technology team creates develops and operates the nations fastest mobile service most reliable Internet service most viewed live TV app and the most advanced WiFi serving millions of users and devices We are transforming the next era of connectivity and entertainment experiences Our goal in the Software Development Information Technology organization is to help Spectrum succeed by securely and rapidly delivering the best and most efficient technology in support of our business We do this through a mix of delivery teams operations functions and corporate shared services like Architecture EndtoEnd Test and Security<br ><strong> This position is eligible to work in a hybrid work model combination of inoffice and remote days <strong><br ><strong>This posting has been extended beyond the initial anticipated closing date<strong><br ><strong>BE PART OF THE CONNECTION<strong><br >The <strong>Software Engineer VI<strong> will work with technical teams to create software solutions that use prevailing technologies and improve the customers experience while adhering to business and technical requirements Develop modify enhance and implement software systems designed to support business initiatives<br ><strong>WHAT OUR SOFTWARE ENGINEER VI ENJOY MOST<strong><br ><p><ul><li>Actively and consistently supports all efforts to simplify and enhance the customer experience<li> <li>Participate in the design of dependent systems eg updownstream APIs clients data stores CICD Pipelines<li> <li>Design and implement new functionality that is testable and performant with no oversight or guidance<li> <li>Determine methods and procedures on new assignments and may coordinate activities of other personnel<li> <li>Understand the applicable technical organizations vision and goals and applies understanding to assist in the creation of the organizations roadmap<li> <li>Analyze and evaluate different products in the market and identifies their pros and cons<li> <li>Proactively maintain knowledge of and keep up to date on technical and industry standards<li> <li>May develop software with no assistance to overcome roadblocks and proactively identify roadblocks and determine their impact to the roadmap<li> <li>Triage escaped defects and lead RCA activities<li> <li>Resolve system integration issues<li> <li>Lead triage of critical production issues and manage hotfixes for those defects<li> <li>Use time and resources effectively prioritizing work establishing and meeting timelines without oversight and delivering multiple tasks at the same time<li> <li>Close technical debts and visualize technology roadmaps<li> <li>Provide LOE on multiple interconnected projects features or an Epic level<li> <li>Responsible for technical requirements and overall technical design documentation<li> <li>Cut release branches and provide deployment artifacts to operations<li> <li>Enforce usage of approved code patterns and best practices across their application domain<li> <li>Identify performance improvement possibilities with dependent systems<li> <li>Improve application performance and scalability resilience and high availability<li> <li>Collaborate with other groups in the organization like architecture testing operations DBAs and data center teams to identify and solve technical problems<li> <li>Showcase multiple interconnected projects features or an Epic to senior technical leadership and the business<li> <li>Mentor Software Developers IV Participate in candidate interviews<li> <li>Build and maintain effective working relations with their peers own team and other Charter organizations<li> <li>Provide technical consulting to other internal groups and acts as a technical SME for the organization<li> <ul><p><br ><strong>WHAT YOULL BRING TO SPECTRUM<strong><br >Required Qualifications<br ><p><ul><li><strong>Experience<strong> <ul><li>Database management systems 46 yrs<li> <li>Coding testing and designing software 46 yrs<li> <li>Software development methodologies 46 yrs<li> <ul><li> <li><strong>Education<strong> <ul><li>BABS in Information Technology Computer Science or related field or equivalent combination of education and experience<li> <ul><li> <li><strong>Technical skills<strong> <ul><li>Demonstrated knowledge of one major programming languagetool<li> <li>Demonstrated knowledge of coding language and syntax usage of functions and objectoriented patterns<li> <li>Demonstrated knowledge of environments docker images container runtimes and cloud native app development<li> <li>Demonstrated knowledge of dependent systems eg updownstream APIs clients data stores<li> <li>Demonstrated knowledge of design patterns and software architecture patterns<li> <ul><li> <li><strong>Skills<strong> <ul><li>Proficient in one major programming languagetool <li> <li>Experienced in coding language and syntax usage of functions and objectoriented patterns Proficient in environments docker images container runtimes and cloud native app development <li> <li>Experienced t in dependent systems eg updownstream APIs clients data stores<li> <li>Proficient in design patterns and software architecture patterns <li> <li>Experienced in production operations of developed software Proficient in microservices serviceoriented architecture monolith and antimicro patterns <li> <li>Experienced in applying appropriate software design patterns to the situation <li> <li>Proficient in different platforms container imaging tools container run times cloud applications microservices etc <li> <li>Experienced in software development methodologies <li> <li>Demonstrates discretion and judgment in selecting methods and techniques for obtaining solution <li> <li>Showcases multiple interconnected projects features or an Epic to senior technical leadership and the business s<li> <li>Demonstrate advanced negotiation skills Progressing towards advanced knowledge of one programming languagetool<li> <ul><li> <li><strong>Abilities<strong> <ul><li>Ability to read write speak and understand English<li> <li>Ability to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors <li> <li>Ability to resolve a wide range of issues in creative ways <li> <li>Ability to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors <li> <li>Ability to work with little instruction on daytoday work general instructions on new assignments <li> <li>Ability to use time and resources effectively prioritizing work establishing and meeting timelines without oversight and delivering multiple tasks at the same time<li> <li> Ability to clearly document present and explain work to technical and business partners <li> <ul><li> <li><strong>Travel Ability<strong> <ul><li>Office Environment<li> <ul><li> <li><strong>Schedule<strong> <ul><li>Full time<li> <li>This position is eligible to work in a hybrid work model combination of inoffice and remote days<li> <ul><li> <ul><p><br ><strong>Preferred Qualifications<strong><br ><p><ul><ul><li>4+ years of experience with JavaScript and Nodejs backend framework<li> <li>2+ years of experience with Angular or React frontend framework React Native preferred<li> <li>At least 3 years of experience with databases with a strong preference for experience in document databases like MongoDB<li> <li>4+ years of experience in developing RESTful APIs<li> <li>Understanding of asynchronous development and data security principles<li> <li>Experience with testing frameworks like Mocha or Jest and familiarity with TDDBDD methodologies<li> <li>Experience with Docker Kubernetes and implementing CICD pipelines<li> <li>Demonstrated ability to write clean maintainable and welldocumented code and perform thorough code reviews<li> <li>Experience mentoring junior developers and leading teams is desired<li> <li>Excellent communication skills required experience working in Agile environments<li> <ul><ul><p><br ><strong>SPECTRUM CONNECTS YOU TO MORE<strong><br ><p><ul><li><strong>Innovative Tools amp Tech<strong> Work with highperforming software and applications on the forefront of the digital telecommunications industry<li> <li><strong>Dynamic Growth<strong> The growth of our industry and evolving technology will power your career as you move up or around the company<li> <li><strong>Supportive Teams<strong> Who you are matters here We aim to foster an inclusive workplace where every person is empowered to bring their best ideas<li> <li><strong>Total Rewards<strong> See all the ways we invest in youat work and in life<li> <ul><p><br >Apply now connect a friend to this opportunity or sign up for job alerts<br >ESW345 202427825 2024 <br >Here employees dont just have jobs they build careers Thats why we believe in offering a comprehensive package that rewards employees for their contributions to our success supports all aspects of their wellbeing and delivers real value at every stage of life<br >A qualified applicants criminal history if any will be considered in a manner consistent with applicable laws including local ordinances<br >This job posting will remain open until 20240422 0717 PM UTC and will be extended if necessary<br >The pay for this position has a salary range of <br ><b> $8980000 to $17530000<b> The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and location Also certain positions are eligible for additional forms of compensation such as bonuses<br ><b>Get to Know Us<b> Charter Communications is known in the United States by our Spectrum brands including Spectrum Internet® TV Mobile and Voice Spectrum Networks Spectrum Enterprise and Spectrum Reach When you join us youre joining a strong community of more than 101000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most <br ><b>Who You Are Matters Here<b> Were committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement EOE including disabilityvets<p>
Front of House Supervisor (Evergreen)
Company: PharmaCann
Location: Greater Denver Area
Posted Mar 17, 2024
PharmaCann, Inc. is seeking a Front of House Supervisor for its rapidly growing cannabis business. The role involves supervising a team to improve customer experience, maintain regulatory standards, and drive sales. The ideal candidate should have a bachelor's degree, store leadership experience, and at least 2 years of customer service experience. They must be proficient in Google and Microsoft Office Suite, have a valid driver's license, and pass a comprehensive background check. The position offers a starting salary of $19.50/hour and requires flexibility to support other retail locations.
Strategic Account Executive
Company: Klaviyo
Location: Greater Denver Area
Posted Mar 17, 2024
<p>At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo we call ourselves Klaviyos brings to our workplace each and every day We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements If youre a close but not exact match with the description we hope youll still consider applying Want to learn more about life at Klaviyo Visit careersklaviyocom to see how we empower creators to own their own destiny <br >As a Strategic Account Executive you will leverage your seasoned sales acumen process and interpersonal skills to land and expand a portfolio of key strategic upmarket accounts Your responsibilities will span from deep qualification long term strategic planning product demonstration and driving the purchasing process to a successful close <br >DutiesResponsibilities <br ><p><ul><li> Land and expand a Named Account Territory and be a key participant in Klaviyos effort to expand upmarket <li> <li> Demonstrate a strong business case for Klaviyo through a consultative and valuedriven sales process <li> <li> Work complex accounts that require legal modifications RFP and ROI reports security assessments and workback plans <li> <li> Collaborate cross functionally to coordinate resources throughout the sales cycle <li> <li> Work closely and effectively with CSMsRenewal Reps to grow our top accounts <li> <li> Collaborate strategically with a BDR to build pipeline via outbound effort <li> <li> Deliver presentations to a wide audience of potential buyers including Clevel executives and executive sponsors in both inperson and virtual environments <li> <li> Maintain accurate Salesforce hygiene and opportunity forecasting <li> <li> Work strategically with management to identify trends and challenges and provide recommended solutions <li> <li> Exhibit Klaviyos company values of always putting our customers first and being an owner as well as our sales tenets of delivering a differentiated experience and being a consultant <li> <li> Perform other related duties as assigned <li> <ul><p> <br >Required SkillsAbilities <br ><p><ul><li> Resultsdriven and selfmotivated with a commitment to achieving and exceeding sales targets <li> <li> Track record of landing and expanding large enterprise andor named accounts <li> <li> Experience selling to VP Clevel executives amp buying teams <li> <li> Experience tailoring a multiproduct package to meet customer needs <li> <li> Excellent written and verbal communication skills <li> <li> Collaborative critical thinker naturally curious ambitious and team oriented <li> <li> Proven ability to account map and hunt new logos within large parent companies <li> <ul><p> <br >Education and Experience <br ><p><ul><li> 10+ years of quotacarrying experience preferably within SaaS or MarTech <li> <li> 7+ years experience selling into the enterprise space <li> <li> Proven track record of working crossfunctionally <li> <li> High school diploma or equivalent work experience a Bachelors degree or above a plus <li> <ul><p> <br >LlHybrid <br >LIDee <br >The pay range for this role is listed below Sales roles are also eligible for variable compensation and hourly nonexempt roles are eligible for overtime in accordance with applicable law This role is eligible for benefits including medical dental and vision coverage health savings accounts flexible spending accounts 401k flexible paid time off and companypaid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees <br >Base Pay Range For US Locations <br >$150000$150000 USD <br ><strong> Get to Know Klaviyo <strong> <br >Were Klaviyo pronounced clayveeoh We empower creators to own their destiny by making firstparty data accessible and actionable like never before We see limitless potential for the technology were developing to nurture personalized experiences in ecommerce and beyond To reach our goals we need our own crew of remarkable creatorsambitious and collaborative teammates who stay focused on our north star delighting our customers If youre ready to do the best work of your career where youll be welcomed as your whole self from day one and supported with generous benefits we hope youll join us <br >Klaviyo is committed to a policy of equal opportunity and nondiscrimination We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex including pregnancy gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law <br >IMPORTANT NOTICE Our company takes the security and privacy of job applicants very seriously We will never ask for payment bank details or personal financial information as part of the application process All our legitimate job postings can be found on our official career site Please be cautious of job offers that come from noncompany email addresses klaviyocom instant messaging platforms or unsolicited calls <br >You can find our Job Applicant Privacy Notice here <p>
UI/UX Designer
Company: Jam City
Location: Greater LA Area
Posted Mar 17, 2024
<p>As a leading mobile games developer Jam City is looking to level up our talent Were searching for innovators who consider themselves dynamic collaborative and thrive in a fastpaced environment <p> <p><br ><p> <p><b>PERKS amp BENEFITS<b><p> <p>Unlimited Vacation Paid Sick Days amp Holidays<p> <p>100 Employee Covered Medical Dental Vision Plan Base Plan<p> <p>Life Insurance 401k Flexible Spending Accounts Commuter Benefits amp More<p> <p>Catered Lunches amp Wellstocked Kitchens<p> <p>Yoga amp Wellness Activities<p> <p>Happy Hours<p> <p>Company Events<p> <p><br ><p> <p><b>ABOUT THE ROLE<b><p> <p><span>We are looking for a UIUX Designer to bring their experience and skills to Jam Citys studio that focuses on Disney games Youll have the opportunity to work with an incredibly talented development team across multiple projects using worldclass IPs from Disney Pixar and moreThe candidate will be responsible for designing and building screen mockups and layouts creating attractive buttons icons and other UI assets To successfully execute the role the candidate must work closely with the UIUX Art and Game Design teams to define and implement work throughout product development They must adhere to the defined visual style follow UI best practices and ensure consistent quality This person will also work directly with Engineers to ensure artwork is accurately and consistently represented in game <span><p> <p><br ><p> <p><b>This role is approved as a nine month contract with a possible extension to full time hire<b><p> <p><br ><p> <p><span> <span><b>In order to be considered you must provide us with a link to an online portfolio website or a PDF showcasing your most recent examples of work <b><p> <p><br ><p> <p><span> <span><b>Open to fully remote candidates willing to work PDT hours<b><p> <p><b> RESPONSIBILITIES<b> <p><ul><li>For this game we are expecting a 7030 split of UI and UX related work <li> <li>Design mockups and wireframes to support the flow of the game<li> <li>Create high quality userfriendly UI assets with a focus on best practices in mobile casual games<li> <li>Integrate assets into the game<li> <li>Ensure UX represents the players voice and needs<li> <li>Collaborate with the Game Design Art and Tech leads to ensure UIUX consistency correct functionality and proper integration<li> <li>Participate in visual critiques and brainstorms<li> <li>Synthesize feedback from the team leadership live data and more to make recommendations and iterations<li> <ul><p><b>QUALIFICATIONS<b> <p><ul><li>35 years of practical artdesign experience work in interactive media andor mobile games<li> <li>Graphic Design skills sketching wireframing and storyboarding abilities on paper and screen<li> <li>Solid understanding of UI best practices and interaction design fundamentals<li> <li>A strong understanding of UI conventions and challenges for the mobile<li> <li>Ability to translate flowcharts and wireframes into usable polished UI systems<li> <li>Solid understanding of art and visual design principles and techniques regarding 2D 3D animation layout color theory and lighting<li> <li>Outstanding creativity and drive excellent written and oral communication skills<li> <li>Able to multitask like a pro<li> <li>Selfstarter reliable and passionate about their work<li> <li>Excellent organization and efficient time management skills<li> <li>Takes accountability and ownership of projects from start to finish<li> <li>Problem solver resultsoriented selfmotivated and disciplined<li> <li>Noego personality Our team has a strong culture of trust cooperation and collaboration<li> <ul><p><b>TECHNICAL QUALIFICATIONS<b> <p><ul><li>Expert knowledge in Illustrator and Photoshop<li> <li>Proficiency in UI prototyping tools like Figma Sketch or similar software<li> <li>Experience integrating UI assets into Unity<li> <ul><p><b>NICE TO HAVE<b> <p><ul><li>Specific experience using Figma our UIUX software of choice<li> <li>Affinity for DisneyPixar IP<li> <li>Ability to work within a preestablished style<li> <li>Experience working with IP characters and following IP guidelines<li> <li>Desire to be in a creative worldclass design culture<li> <li>Knowledge of other games not just limited to mobile Ability to reference UI and UX layouts and other elements from other games <li> <li>Waterfall Agile and Scrum process experience<li> <li>Serious passion for gamesyou are a gamer and have been for years<li> <li>CodingPrototyping experience<li> <ul><p> <p><p><span>In compliance with local law we are disclosing the compensation for this role The range listed is just one component of Jam Citys total compensation package for employees which may also include annual bonuses short and longterm incentives and programspecific awards The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled Starting pay for the successful applicant will depend on a variety of jobrelated factors which may include education training experience certifications location business needs or market demands This range is based on a fulltime position This range may be modified in the future In addition Jam City provides a variety of benefits to employees including but not limited to medical dental vision parental leave paid time off a 401k plan life disability and accident insurance Pay Range $3100hr $6466 per hour<span><p> <p><br ><p> <p><b>OUR COMMITMENT TO EQUITY DIVERSITY amp INCLUSION<b><p> <p>We believe in creating games that unite people across the world and that showcase our commitment to providing an environment that is both inclusive and diverse for our players and employees We strive to create a workforce that is reflective of our global player community as we know that we are stronger and better when we play together To help promote an inclusive culture we celebrate the visible and invisible diversity of our Jam Citizens through initiatives including Employee Resource Groups cultural events trainings speaker series and more <p> <p><br ><p> <p>Jam City is an equal opportunity employer We enthusiastically accept our responsibility to make employment decisions without regard to race age sex including pregnancy national origin ancestry religion ethnicity marital or domestic partnerships status disability genetic information including the refusal to submit to genetic testing predisposing genetic characteristics military status veteran status domestic violence victim status sexual orientation gender identity or expressions or any other classification protected by federal state and local laws Our management is committed to following this policy with respect to hiring placement promotion transfer demotion layoff termination recruiting pay and other forms of compensation training and general treatment during employment<p> <p><br ><p> <p><br ><p> <p><b>ABOUT JAM CITY<b><p> <p>Jam City is an awardwinning mobile entertainment studio providing unique and deeply engaging games that appeal to a broad global audience <p> <p><br ><p> <p>Led by CEO Josh Yguado former 20th Century Fox executive Jam City is the creative powerhouse behind some of the highestgrossing and most enduring mobile games Jam Citys global franchise Cookie Jam has generated more than half a billion dollars and Panda Pop has more than 120 million downloads to date <p> <p><br ><p> <p>The company also is the goto studio for Hollywood having developed immersive narrativerich mobile games around iconic entertainment brands The companys popular RPG game Harry Potter Hogwarts Mystery was the 1 game in more than 40 countries at its launch in April 2018 <p> <p><br ><p> <p>Jam City has nine studios located in Los Angeles HQ Berlin Buenos Aires Bogotá Burbank Cedar Falls San Diego San Francisco and Toronto<p> <p><p>
TRACK and Requisition Team Lead
Company: Air Products
Location: Greater LA Area
Posted Mar 17, 2024
Air Products is seeking a TRACK and Requisition Team Lead for its Project Resource and Outage Support (PROS) Group. The role involves managing a team of TRACK administrators and SAP requisitioners, overseeing cost control strategies, and ensuring proper invoicing and close out of all labor, material, and equipment purchases for North America projects and turnarounds. The position requires strong leadership, communication, and organizational skills, as well as proficiency in Microsoft Office and TRACK software. The typical work week is 40 hours, with longer hours and travel required during project or outage execution. Air Products offers a comprehensive benefits package and is an Equal Opportunity Employer.
VFX Animator
Company: Jam City
Location: Greater LA Area
Posted Mar 17, 2024
Jam City, a leading mobile games developer, is seeking a VFX Animator for a nine-month contract with potential extension to full-time hire. The role involves developing game VFX and animations in Unity, creating presentation moments, and collaborating with various teams. The ideal candidate should have a minimum of 3 years of professional VFX/animation experience, extensive Unity/Shuriken particle system knowledge, and a strong portfolio. The company offers competitive compensation, benefits, and a commitment to equity, diversity, and inclusion.
Regional Asset Manager
Company: VORTO
Location: Greater Denver Area
Posted Mar 17, 2024
Vorto is seeking a Regional Asset Manager to lead operational excellence in a dynamic work environment. The role involves managing equipment repairs and maintenance, coordinating with vendors, and utilizing data analytics to optimize asset performance. The ideal candidate should have 5+ years of transportation operations experience, proficiency in Microsoft Office, and strong communication skills. The position offers a competitive compensation package and benefits, including health insurance, 401(k) retirement plan, and tuition assistance.
Accountant I - Hybrid Role
Company: Warner Pacific Insurance Services
Location: Greater LA Area
Posted Mar 17, 2024
The Accountant I is responsible for reviewing and processing employee expense reports, processing payments, and responding to related inquiries. The role requires a strong understanding of accounting functions, attention to detail, and proficiency in Microsoft Office, particularly Excel. The position can be on-site or intermittently work-from-home. Additional skills include problem-solving, organization, time management, and effective communication. The role involves maintaining accounting ledgers, reconciling processed work, and updating broker information in the ICM system. The candidate should have at least 2 years of accounts payable experience and be able to perform the required work in the Warner Pacific Westlake office.
Loads and Dynamics Engineer II
Company: Relativity Space
Location: Greater LA Area
Posted Mar 17, 2024
Relativity Space is seeking a Dynamics Engineer to support the development of the Terran R vehicle, focusing on large-scale 3D printing and streamlined manufacturing processes. The engineer will collaborate with various teams to develop processing and analysis tools, resolve ambiguity, and drive tasks to completion. The role requires a strong background in dynamics, vibration, shock, or acoustics, and a proven track record in technical team projects. The company offers competitive compensation and benefits, and values diversity and equal opportunity.
Supervisor, Starlink Customer Support
Company: SpaceX
Location: Greater LA Area
Posted Mar 17, 2024
<div> <p>SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not Today SpaceX is actively developing the technologies to make this possible with the ultimate goal of enabling human life on Mars<p> <div> <p><strong>SUPERVISOR STARLINK CUSTOMER SUPPORT 3RD SHIFT<strong><p> <p>Starlink our revolutionary satellite constellation will deliver lowlatency broadband internet worldwide As a member of the Starlink customer support team you will lead the team that interfaces directly with Starlink customers ensuring they have an exceptional overall experience<p> <p>Your primary responsibility will be to lead a shift of support associates responsible in rapidly resolving customer issues You will have responsibility for hiring personnel development and developing a culture of operational rigor where our customers come first You will partner with other internal teams to surface and resolve root cause of issues impacting our customers and will be a critical voice in the development of program strategy Were looking for excellent problem solvers that succeed wearing many hats supervisor trainer rep analyst designer move quickly and proactively are strong communicators and fiercely advocate within the Starlink organization on behalf of our customers <p> <p><strong>RESPONSIBILITIES<strong><p> <ul><li>Lead an hourly workforce of support associates by assessing employee performance managing quality of customer interactions providing positiveconstructive feedback facilitating conflict resolution and addressing repeat issues with corrective actions performance improvement plans or through disciplinary means<li> <li>Lead by setting an example taking feedback from all levels of the organization and motivating your organization to achieve the highest level of results<li> <li>Monitor and improve operations ensuring a safe work environment<li> <li>Ensure business practices are being followed to not only guarantee the processing of customer interactions in a quality manner but also meet those needs outlined in ISO 9001 and regionalspecific requirements<li> <li>Utilize quantitative and qualitative methods to understand root cause of new and trending issues<li> <li>Develop triage methods and troubleshooting playbooks that improve resolution speed and first touch resolution<li> <li>Lead cost saving opportunities identifying internalexternal cost reductions and optimization opportunities<li> <li>Collaborate with internal teams engineering reliability production finance design communications sales etc to design simple and effective support interventions that improve our customers experience<li> <li>Partner and create training programs along with coaching tools that enable our support associates to be knowledgeable nimble technically capable and excellent communicators<li> <li>Create review and maintain internal knowledge base and customerfacing help center<li> <li>Collaborate with internal tooling development teams to identify capabilities that increase support associate performance and productivity<li> <li>Develop reporting and analytics that measure endcustomer and internal team successes<li> <li>Actively monitor and grow the workforce ensuring team members are challenged and performing at the expected standards<li> <li>Monitor and approve employee time keeping records<li> <ul><p><strong>BASIC QUALIFICATIONS<strong><p> <ul><li>Bachelors degree and 1+ years experience in customer operations productionmanufacturing supply chain engineering or consulting environment or 5+ years of experience in customer operations productionmanufacturing supply chain engineering or consulting environment<li> <ul><p><strong>PREFERRED SKILLS AND EXPERIENCE<strong><p> <ul><li>Experience managing a team as either a frontline supervisor or shift lead<li> <li>Bachelors degree in supply chain business science engineering or similar technical discipline<li> <li>Completion of a leadership or rotational development program<li> <li>Experience in a training learning and development analytics service design vendor management or content management role<li> <li>Excellent written and verbal communication skills Talking with others comes naturally you derive satisfaction from resolving their issues and you can distill complex concepts into the simplest explanations You internalize customer concerns solve them and keep it positive<li> <li>Strong attention to detail project management and organizational skills You take pride in your craft<li> <li>Technical aptitude experience with networking hardware troubleshooting software development etc<li> <li>Experience working with software and staffing vendors<li> <li>Lean6Sigma experience GreenBlack Belt certifications<li> <li>Experience with reporting tools Advanced Excel SQL dashboardingreportingvisualization platforms<li> <li>Writtenverbal business fluency in Spanish French German Greek Portuguese Polish Italian Japanese Korean Czech Indonesian Arabic Turkish or Malay<li> <ul><p><strong>ADDITIONAL REQUIREMENTS<strong><p> <ul><li>Willingness to work extended hours and nonscheduled days when needed to meet critical deadlines<li> <li>Must be available to work 12 hours a day on the following shift <ul><li>Monday Thursday<li> <ul><li> <ul><li>3rd Shift Weekday Schedule 6PM 6AM <li> <ul><ul><p><strong>COMPENSATION AND BENEFITS<strong><br > <br >Pay Range <br >Supervisor Starlink Customer Support $9500000 $11500000per year <br > <br >Your actual level and base salary will be determined on a casebycase basis and may vary based on the following considerations jobrelated knowledge and skills education and experience<p> <p>Base salary is just one part of your total rewards package at SpaceX You may also be eligible for longterm incentives in the form of company stock stock options or longterm cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan You will also receive access to comprehensive medical vision and dental coverage access to a 401k retirement plan short and longterm disability insurance life insurance paid parental leave and various other discounts and perks You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year Exempt employees are eligible for 5 days of sick leave per year<p> <div> <p><strong>ITAR REQUIREMENTS<strong><p> <ul><li>To conform to US Government export regulations applicant must be a i US citizen or national ii US lawful permanent resident aka green card holder iii Refugee under 8 USC 1157 or iv Asylee under 8 USC 1158 or be eligible to obtain the required authorizations from the US Department of State Learn more about the ITAR here <li> <ul><p>SpaceX is an Equal Opportunity Employer employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national originethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status<p> <p>Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the applicationinterview process should notify the Human Resources Department at 310 3636000<p> <div>