Guest Service Fundamentals Jobs in Other US Location
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Sr. Incident Commander
Company: Smarsh
Location: Other US Location
Posted Jan 27, 2025
Smarsh is a leading company in digital communications risk management, recognized by analysts like Gartner and Forrester. They are seeking a Sr Incident Commander to coordinate incident activities across multiple teams and geographies, aiming for swift resolution and high customer satisfaction. The ideal candidate should have a BS in Computer Science, strong customer service and technical support experience, and a proven track record in teaching and coordinating complex activities. Smarsh offers a competitive salary, strong maternity and paternity scheme, and a diverse, inclusive work environment.
Engineering Manager
Company: Instructure
Location: Other US Location
Posted Jan 27, 2025
Instructure, a leading education technology company, is seeking a Senior Engineer to lead a team of 5-10 engineers. The role involves creating and executing plans, partnering with product and design teams, setting a clear technical strategy, and ensuring customer satisfaction. Instructure offers a fun, friendly culture, comprehensive healthcare benefits, wellness programs, and opportunities for professional growth.
EU Policy Internship - Application Deadline of January 31st, 2025
Company: FiscalNote
Location: Other US Location
Posted Jan 27, 2025
FiscalNote EU Issues Tracker, a subsidiary of FiscalNote, is seeking an intern for a 6-month position in Brussels. The intern will gain hands-on experience in EU regulatory monitoring and analysis, supporting the team in providing unrivaled services to clients. The ideal candidate will have a recent Masters in EU Law or Affairs, strong analytical writing skills, native English proficiency, and knowledge of other EU languages. FiscalNote is committed to diversity and inclusivity, and applications are reviewed by a human being. The company offers a fast-paced, dynamic work environment with opportunities for growth.
Team Lead
Company: Helpware
Location: Other US Location
Posted Jan 27, 2025
The role involves providing daily operational direction and communication to employees, aiming to deliver superior service and meet key performance metrics. This includes evaluating processes, suggesting improvements, and coaching team members for skill enhancement. The individual is expected to be available for employee support, manage and motivate customer service representatives, and utilize various tools for customer support. The role requires a full dedication to a 40-hour work week.
Non - Bank Financial Institution (NBFI) & Fintech Sales - Payments - Associate
Company: JPMorganChase
Location: Other US Location
Posted Jan 27, 2025
This job posting is for a NonBank Financial Institutions (NBFI) and Fintech Sales Associate role within the Payments team at JP Morgan's Corporate & Investment Bank. The role involves promoting and implementing growth strategies for NBFI and Fintech clients in the ASEAN region, assisting in account planning, client onboarding, and project management. The ideal candidate should have a Bachelor's degree in Finance, Economics, Business Administration, or a related field, with strong communication, analytic, and teamwork skills. A deep understanding of the NBFI industry and Payments products is preferred. JP Morgan is an equal opportunity employer committed to diversity and inclusion.
Senior Manager - Customer Success (Top tier)
Company: Freshworks
Location: Other US Location
Posted Jan 27, 2025
Freshworks, a global company headquartered in San Mateo, California, offers a suite of cloud-based software including Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat. The company is recognized by global press and has received numerous awards for its products. The Senior Manager, Customer Success role involves leading a team to ensure customer engagement, retention, and expansion, while fostering customer advocacy. The ideal candidate should have a Bachelor's degree in Business or Marketing, 13+ years of experience in Customer Success, and a proven track record of managing teams and delivering exceptional customer outcomes.
IT Systems Administrator
Company: BAE Systems, Inc.
Location: Other US Location
Posted Jan 27, 2025
BAE Systems is seeking an IT Systems Administrator for their Platform Engineering IT group in Nashua, NH. The role involves deploying, monitoring, and managing a diverse set of distributed systems. The ideal candidate will have experience with Kubernetes, LLM, or AIML processing, and should be able to work with a cross-capability team including Site Reliability Engineering, DevOps, Security, and IT Operations. Key responsibilities include addressing user service requests, managing work according to repeatable processes, maintaining data confidentiality and integrity, and reviewing utilization trends for future capacity planning. The required qualifications include an active security clearance, 4+ years of storage system management experience, and knowledge of various scalable storage solutions. Preferred qualifications include experience in automating administrative tasks, familiarity with SQL commands, and working knowledge of Virtual Machine technologies. The salary range is $92,290 - $156,860. BAE Systems offers comprehensive employee benefits and a rewarding career with a global impact.
Customer Success Executive
Company: Ogury
Location: Other US Location
Posted Jan 27, 2025
Ogury, a global adtech company founded in 2014, is seeking a Customer Success Executive. The role involves partnering with sales colleagues to craft insight-driven RFP responses, advocating for clients, and providing excellent customer service. The ideal candidate should have experience in account management, media planning, or client services, with programmatic experience being a bonus. Ogury offers competitive benefits, including a flexible work approach, health and wellbeing support, and a modern office in Amsterdam.
UX Manager
Company: CG Infinity
Location: Other US Location
Posted Jan 27, 2025
CG Infinity, a rapidly growing software service company, is seeking a UX Designer to enhance their Enterprise software and Mobile Application. The ideal candidate should have experience in design software, wireframe tools, and a portfolio of professional design projects, preferably with Enterprise software and mobile applications. Key responsibilities include gathering user requirements, designing graphic elements, and building navigation components. The role requires strong communication skills, analytical abilities, and the capacity to work independently or as part of a team. Perks include a 5-day work week, competitive salary, and flexible timings.
Principal Associate, UX Researcher
Company: Capital One
Location: Other US Location
Posted Jan 27, 2025
Capital One is seeking a Principal UX Researcher to join their Experience Design team in Toronto, Canada. The ideal candidate will have exceptional research skills, a curiosity to learn new methods, and the ability to lead moderated and unmoderated research studies. They should be comfortable presenting research findings to large audiences and have experience in design thinking and workshop facilitation. The role involves improving product usability, conducting user research, and influencing product teams with research insights. Capital One values diversity, inclusion, and employee well-being, offering flexible working arrangements and comprehensive benefits.
L&D Specialist - Design, CS
Company: Remitly
Location: Other US Location
Posted Jan 27, 2025
Remitly, a financial services company, is seeking a Learning & Development Design Specialist to join their Customer Success organization. The role involves conducting needs assessments, creating innovative L&D curricula, and designing engaging learning solutions. The ideal candidate should have at least 2 years of experience in L&D design, proficiency in multimedia development tools, and a proven track record in proposing, designing, and deploying capability development solutions. The company offers a range of benefits including subsidized meals, transportation, mental health support, and continuous learning tools.
HR Generalist/Workplace Coordinator
Company: BigCommerce
Location: Other US Location
Posted Jan 27, 2025
BigCommerce is seeking a Human Resources Generalist/Workplace Coordinator for their Sydney office. The role involves supporting HR strategies, managing employee relations, driving performance management initiatives, and ensuring compliance with HR policies. The ideal candidate should have at least 2 years of HR experience, preferably in the technology industry, and a strong understanding of Australian employment law. They should also have a passion for creating great events and workplace culture, and be meticulous with excellent communication skills. The role offers a base salary plus superannuation and is part of a company that values diversity, equity, and inclusion.