Guest Service Fundamentals Jobs in USA

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Looking for Guest Service Fundamentals jobs in USA? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the USA area.

Tech Enablement Lead - Community Support

Company: Airbnb

Location: USA

Posted Jan 30, 2025

Airbnb is seeking a Platform Lead for Global Channels & Routing to scale their Community Support operations team. The role involves developing vision and strategy, mentoring a team of Platform Managers, driving product execution, collaborating with cross-functional partners, and staying updated on cutting-edge technologies. The ideal candidate should have 12+ years of product or platform management experience, 5+ years in a management role, and a proven track record of translating customer needs into product features. Strong communication skills, a user-centric mindset, and experience with data science concepts are also required.

Senior Business Systems Analyst, Legal Operations

Company: HubSpot

Location: USA

Posted Jan 31, 2025

HubSpot's Legal and Compliance team is seeking a Senior Business Systems Analyst to drive operational excellence and technology roadmap for scaling pain points. The role involves implementing core technologies, improving processes, leveraging data for decision-making, and collaborating with various teams. The ideal candidate should have expertise in CLM systems, document operations, and enterprise service management tools, with a strong understanding of SQL and data. They should thrive in a fast-paced setting, have excellent communication skills, and be passionate about collaboration and effective communication. The cash compensation range is $115,400 - $184,600 annually.

Customer Support Representative

Company: Tiller

Location: USA

Posted Jan 31, 2025

Tiller is a company that specializes in revolutionizing personal and small business finances through spreadsheets. They offer a product that simplifies tracking spending and managing money with daily bank feeds and customizable templates. As a Tiller Customer Support Representative, you'll be responsible for assisting customers with issues, educating them on the product, and contributing to the customer success program. The role requires a problem solver with a passion for helping people, a working knowledge of Google Sheets and Excel, and at least one year of customer support experience. Tiller offers flexible work hours, a supportive team, and a Mac for work. The position is hourly, starting at $20 per hour, with health insurance and PTO benefits eligible after 30 days of full-time employment.

Senior Growth Marketing Lead, Guest Engagement

Company: Airbnb

Location: USA

Posted Jan 30, 2025

Airbnb, founded in 2007, is a global platform with over 4 million hosts and 1 billion guest arrivals. The Engagement Growth Marketing team, a cross-functional group, plays a crucial role in increasing guest lifetime value. The Senior Growth Marketing Lead Guest Engagement position involves developing and executing a data-driven lifecycle marketing strategy, leading a team, and collaborating with various departments to enhance guest experiences. The ideal candidate should have 12+ years of experience in lifecycle marketing, CRM, or related fields, with a proven track record of driving engagement and retention. Strong analytical, stakeholder management, and people leadership skills are required.

Senior Project Manager

Company: Litify

Location: USA

Posted Jan 31, 2025

Litify, a leading legal technology company, is seeking a Senior Project Manager to join their Professional Services team. The role involves leading a team responsible for implementing and configuring the Litify platform on Salesforce, ensuring successful project delivery, and mentoring team members. The ideal candidate should have 5+ years of project management experience, strong analytical skills, and a deep understanding of Salesforce technology. Litify is recognized as one of the fastest-growing private companies in America and offers competitive compensation.

Operations & Creator Success Coordinator

Company: Kickstarter PBC

Location: USA

Posted Jan 31, 2025

Kickstarter is looking for an Operations and Creator Success Coordinator to join their Performance team. The role involves managing creative development processes, overseeing asset briefing and approval workflows, and providing high-touch creator support. The ideal candidate should have 12 years of professional experience, excellent communication skills, and a keen eye for detail. They should also be able to empathize with creators and consider the broader impacts of their work. The role involves working collaboratively, participating in team discussions, and continuously optimizing operational processes.

Product Designer

Company: StackAdapt

Location: USA

Posted Jan 31, 2025

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking a Product Designer to create user-friendly products, conduct user research, and collaborate with cross-functional teams. The company is known for its industry-leading user experience, simplicity, and ease of use. StackAdapt is a remote-first company offering competitive benefits, including RRSP401k matching, comprehensive mental health care, and a robust training program. The company values diversity and inclusivity, fostering a supportive and collaborative culture.

Salesforce Administrator

Company: COMPLY

Location: USA

Posted Jan 30, 2025

COMPLY is a high-growth organization that provides compliance solutions to over 7000 clients globally. They are seeking a detail-oriented Salesforce Administrator to manage and optimize their Salesforce platform. The role involves Salesforce Administration, customization and development, stakeholder support, data management, and continuous improvement. The company offers a comprehensive benefits package, 100% remote flexibility, and a high-growth startup environment.

Senior Principal - Financial Planning & Analysis

Company: Airbnb

Location: USA

Posted Jan 30, 2025

The job posting is for a Senior Principal of Strategic Finance & Analytics for Community Support at Airbnb. The role involves collaborating with the Community Support team to achieve business and financial objectives, conducting quantitative analyses, leading financial planning, engaging with business leaders, and working cross-functionally. The ideal candidate should have a degree in finance or related field, over 12 years of experience in financial analysis, expertise in advanced modeling techniques, proficiency in financial forecasting systems, familiarity with SQL and data visualization software, strong communication skills, and a proactive, mission-driven approach. The role is remote eligible in the US, with occasional work at an Airbnb office possible.

HR Associate with Portuguese and English

Company: Conduent Business Services Romania S.r.l.

Location: USA

Posted Jan 31, 2025

The text highlights Conduent's commitment to delivering mission-critical services and solutions for Fortune 100 companies and governments, emphasizing the company culture that values individuality and offers opportunities for personal growth and making a difference.

Director of People Systems and Insights

Company: Pax8

Location: USA

Posted Jan 30, 2025

The Director of People Systems and Data Insights is a crucial role responsible for managing HRIS matters, including Workday, Greenhouse, and Docebo. The role involves leading a team, developing a global People Technology strategy, ensuring system compliance, and leveraging AI for data insights. The ideal candidate should have extensive experience in people systems, strong problem-solving skills, and the ability to manage multiple initiatives. They should also embody Pax8 values and behaviors.

Head of Business Development

Company: JustAnswer

Location: USA

Posted Jan 30, 2025

Pearlcom, a subsidiary of JustAnswer LLC, is seeking an experienced Business Development lead to drive strategic partnerships and growth initiatives, particularly in the technology and Generative AI sectors. The ideal candidate will have a proven track record of forging successful partnerships with technology companies, vertical professional service companies, and a deep understanding of the Gen AI landscape. This is a high visibility, maximum impact position where the individual will work with a cross-functional team to develop new AI-based solutions for enterprise customers. The role involves developing and executing a growth strategy, identifying and pursuing strategic partnership opportunities, leading negotiations, collaborating with internal teams, conducting market research, managing the full partnership lifecycle, and preparing business cases and partnership proposals for senior leadership.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals roles at different seniority levels?
Entry‑level Front Desk Associate: $24,000‑$32,000 annually. Mid‑level Reservation Specialist or Guest Experience Coordinator: $35,000‑$48,000. Senior roles such as Guest Experience Manager or Hospitality Data Analyst: $55,000‑$78,000. Executive positions like Director of Guest Services or VP of Guest Experience: $85,000‑$120,000.
What skills and certifications are essential for success in Guest Service Fundamentals?
Strong verbal and written communication, fluency in at least two languages, proficiency in PMS platforms like Opera, Maestro, or Hotelogix, experience with CRM tools such as Salesforce or HubSpot, and certifications such as Certified Guest Service Professional (CGSP), Certified Hospitality Administrator (CHA), or Hospitality Sales and Marketing Association (HSMA) credentials.
Do Guest Service Fundamentals positions offer remote work options?
Yes. Virtual Concierge, Remote Reservation Agent, and Guest Experience Manager roles can be fully remote, especially in hotels with centralized call centers and cloud‑based PMS. Currently 12% of listings in this category support remote work, often requiring a reliable internet connection, headset, and access to the hotel’s digital platforms.
What career progression paths exist within Guest Service Fundamentals?
Typical pathways start with Front Desk Associate → Front Desk Supervisor → Guest Experience Manager → Director of Guest Services →

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