Health Insurance Jobs in East Bay

Senior Flight Simulator Software Engineer

Company: LTA

Location: South Bay

Posted Mar 15, 2024

LTA Research and Exploration an aerospace startup is seeking a motivated Senior Flight Simulator Software Engineer to help build a revolutionary lighter than air flight vehicle You will work within a dynamic engineering and design team to plan conceptualize rapidly prototype test and implement innovative solutions for the design fabrication and assembly of large experimental flight vehicles We believe in fastcycle development and approach to flight systems development with the motto build a little test a little learn a lot This unique position allows for handson leadership through all phases of development from concept to flight of an experimental aerospace vehicle We are seeking a high energy passionate Flight Simulator Software Engineer to help further the development of a software for Flight Simulator infrastructure as well as actively test and validate rapidly developed software Responsibilities <ul><li>Develop and establish requirements for Flight Simulator software<li> <li>Lead design and update of existing Flight Simulator software infrastructure in conjunction with Fight Software to test out repeatability and reliability of Flight Software and GNC<li> <li>Lead Development of Flight Simulator software design to meet quality reliability and timing requirements of product and program<li> <li>Develop comprehensive test sets for validation and verification of released Flight Simulator software and reports<li> <li>Communicate with the software engineering team to obtain and document Flight Simulator software requirements for software under test<li> <li>Collaborate with cross functional teams such as Pilots Systems Engineering Flight Software engineering GNC engineering Electrical Engineering etc domains<li> <li>Support Flight Simulator Operation training activities<li> <ul>SkillsQualifications <ul><li>BS in computer science computer engineering or related field<li> <li>10+ years of experience in a similar role<li> <li>Proficient in C C++ and Python<li> <li>Knowledgeable in common software validation practices and standards<li> <li>Experience with real time operating systems<li> <li>Good understanding of time series data management and tools pandas<li> <li>Detail oriented and well organized with excellent communication skills<li> <li>SelfStarter as well as a Team player with a cando attitude and a desire to learn<li> <ul>Preferred SkillsQualifications <ul><li>Experience with aviation standards such as DO178C<li> <li>Familiar with NASAs opensource Core Flight System CFS<li> <li>Experience in developing simulation for hardware components such as sensors amp actuators<li> <li>Basic frontend and backend software architecture development<li> <li>Comfortable with CMake build tools <li> <li>Experience with VxWorks 7<li> <ul>What We Offer <ul><li>Relocation assistance<li> <li>Excellent medical dental and vision insurance through a PPO plan 100 premium paid for individuals ~70 for dependents<li> <li>Companypaid life ADampD longterm disability and shortterm disability insurances<li> <li>Parental leave<li> <li>Generous PTO + 10 paid holidays<li> <li>401k matching up to 6<li> <li>Lunch and snacks provided every day including accommodations for all dietary restrictions<li> <li>Monthly wellness stipend<li> <li>Monthly cell phone stipend<li> <li>Yearly education stipend to obtain certifications or take classes in your field<li> <li>Mental health benefit<li> <li>Fun events swag and the occasional airship ride<li> <li>An opportunity to change the world and work with some of the smartest and the most talented experts from different fields<li> <ul>Compliance Requirements <ul><li>Criminal background check clearance<li> <li>Drug test clearance wherever applicable <li> <ul> LTA Research amp Exploration welcomes all candidates to apply including those with limited experience We understand that candidates with a growth mindset and passion for working on the next chapter in aviation advancement can outweigh experience alone We celebrate diverse origins and journeys and understand their importance in developing new technology Rooted in our humanitarian mission we want to serve the entire globe and have a team that represents those we wish to serve Lighter Than Air is an equal opportunity employer All applicants are considered without regard to race color religion national origin sex sexual orientation gender identity or expression age disability marital status veteran status or any other discriminatory factors prohibited by law

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Scientist, QC

Company: Catalent, Inc.

Location: Tampa Bay, FL

Posted Mar 15, 2024

Scientist QC Position Summary St Petersburg is our primary softgel development and manufacturing facility in North America with a capacity of 18 billion capsules per year The featured RP Scherer softgel technology is a proven oral drug delivery solution to enhance bioavailability of poorly soluble Rx and OTC drug candidates Nongelatin based OptiShell® and Vegicaps® capsules expand the range of molecules into softgel ideal for challenging fill formulation Within the Catalent network we offer a broad range of integrated formulation and analytical services to solve your most difficult development and manufacturing challenges Catalent is committed to a Patient First culture through excellence in quality and compliance and to the safety of every patient consumer and Catalent employee The Scientist QC supports testing and release of raw materials intermediate and finished products and all critical systems supporting manufacturing operations such as purified and potable water compressed gases captive zone environmental analysis as well as cleaning and process validation support The department provides analytical services to manufacturing Technical Services Validation and new material qualifications All activities are performed in accordance with specifications standard operating procedures approved test methods andor protocols regulatory requirements and St Petersburgs Quality departmental policies The Role <ul><li>Performs analysis of finished products validation samples inprocess materials and raw materials moisture testing Gas Water and manufacturing environmental sampling and testing according to the effective protocols Methods and Compendials<li> <li>Cultivate and identify bacteria or other microorganisms isolated on selective and nonselective media<li> <li>Maintains cultures according to ATCC and departmental Standard Operating Procedures<li> <li>Performs identification of microorganisms using techniques such as API Gram Stain etc<li> <li>Prepares reagents standards medias etc needed for analysis<li> <li>Interprets and tabulates results of analysis Records the results in approved notebooks reports and logbooks<li> <li>Logs results in LIMS database<li> <li>Verifies coworkers calculations in notebookslogbooks and verifies results in reports andor appropriate systems to check for accuracy and integrity of data<li> <li>Must be capable of writing and or revising Standard Operating Procedures and Test methods<li> <li>Dispose of biohazard waste according to environmental regulations and companydepartmental procedures<li> <li>Disposes of hazardous waste according to environmental regulations and companydepartmental procedures<li> <li>Performs as the Senior Scientist Designee in the absence of the Senior Scientist<li> <ul>The Candidate <ul><li>Requires BA or BS with college course work in related sciences<li> <ul><ul><li>At least 5 years experience in an analytical laboratory<li> <li>Must possess good interpersonal skills<li> <li>Ability to effectively communicate with coworkers<li> <li>Good organizational skills required<li> <li>Ability to work effectively under pressure to meet deadlines<li> <li>Individual may be required to sit stand walk regularly and occasionally lift to 15 pounds no lifting greater than 4409 pounds without assistance<li> <li>Be accessible to manufacturing laboratory and office staff <li> <li>Can use required office equipment <li> <li>Vision requirements include ability to differentiate color Pass the Ishihara Color Vision Screening and obtain 2030 acuity in both far and near vision with or without corrective lenses For Catalents inhouse screening the acceptable score is to identify at least 4 of 6 numbers in the circles<li> <li>Ability to work extended hours or offhours as required<li> <ul>Why You Should Join Catalent <ul><li>Competitive medical benefits and 401K<li> <li>152 hours of PTO + 8 Paid Holidays<li> <li>Dynamic fastpaced work environment<li> <li>Opportunity to work on Continuous Improvement Processes<li> <ul>Catalent offers rewarding opportunities to further your career Join the global drug development and delivery leader and help us bring over 7000 lifesaving and lifeenhancing products to patients around the world Catalent is an exciting and growing international company where employees work directly with pharma biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market Catalent produces more than 70 billion doses per year and each one will be used by someone who is counting on us Join us in making a difference Catalent is committed to the health and safety of its employees visitors and the customers and patients we serve As a result of the global pandemic we have modified many of our recruitment and onboarding processes to maintain everyones safety The Human Resources teams will communicate all necessary safety processes and procedures throughout each stage personal initiative dynamic pace meaningful work Visit Catalent Careers to explore career opportunities Catalent is an Equal Opportunity Employer including disability and veterans If you require reasonable accommodation for any part of the application or hiring process due to a disability you may submit your request by sending an email and confirming your request for an accommodation and include the job number title and location to DisabilityAccommodationscatalentcom This option is reserved for individuals who require accommodation due to a disability Information received will be processed by a US Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process Notice to Agency and Search Firm Representatives Catalent Pharma Solutions Catalent is not accepting unsolicited resumes from agencies andor search firms for this job posting Resumes submitted to any Catalent employee by a third party agency andor search firm without a valid written amp signed search agreement will become the sole property of Catalent No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral Thank you Important Security Notice to US Job Seekers Catalent NEVER asks candidates to provide any type of payment bank details photocopies of identification social security number or other highly sensitive personal information during the offer process and we NEVER do so via email or social media If you receive any such request DO NOT respond it is a fraudulent request Please forward such requests to spamcatalentcom for us to investigate with local authorities California Job Seekers can find our California Job Applicant Notice HERE

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Sr Product Manager

Company: Hewlett Packard Enterprise

Location: South Bay

Posted Mar 15, 2024

Sr Product Manager This role has been designed as Hybrid with an expectation that you will work on average 23 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edgetocloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in todays complex world Our culture thrives on finding new and better ways to accelerate whats next We know diverse backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE Job Description Company Description Who we are Hewlett Packard Enterprise is the global edgetocloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in todays complex world Our culture thrives on finding new and better ways to accelerate whats next We know diverse backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE Intelligent Edge is helping some of the worlds largest and most exciting companies modernize their networks for a digital future Through Aruba an HPE Company were providing nextgeneration network access solutions for the mobile enterprise creating new customer experiences by building intelligent spaces and digital workspaces Job Description Your Career The Product Manager is responsible for the overall success of a product from ideation to launch to market adoption This includes working closely with crossfunctional teams to gather and prioritize customer requirements define the product vision and develop and execute a product roadmap The Product Manager is also responsible for measuring and analysing product performance and making adjustments as needed to ensure the product meets or exceeds business goals We expect edgebased employees to be in the office 23 daysweek with the rest of the days working from where they choose Your Impact <ul><li>Gather and prioritize customer requirements<li> <li>Define product strategy customer value competitive position business value<li> <li>Develop and execute a product roadmap make adjustments to product roadmap as needed<li> <li>Drive product initiatives and work closely with crossfunctional teams to bring products to market<li> <li>Customer engagement and relationship development for executive briefings product evangelism and requirements gathering<li> <li>Engage with internal and external customers to continually improve the user experience<li> <li>Set and clearly communicate development objectives needs and status of projects to internal stakeholders and customers<li> <li>Ability to work effectively with all areas of the organization from engineering to sales<li> <ul><ul><li>Act as SME for product while growing knowledge of adjacent products<li> <ul>Qualifications Your Experience <ul><li>BSMS in Computer Science Other engineeringtechnical degree MBA preferred or equivalent experience required<li> <li>Minimum of 10 years experience with 35 years in Product Management engineering leadership technical salesmarketing experience software preferred with demonstrated knowledge of technology <li> <li>Technical expertise in network security space including network access security and Firewalls is strongly recommended <li> <li>Collaborate with engineering design and other teams to define product requirements specifications and user stories<li> <li>Ability to communicate effectively and influence stakeholders at all levels of the organization<li> <li>Ability to understand whats important urgent and how to tackle multiple priorities at the same time<li> <li>Handson nature with a very strong interest in new technology products<li> <li>Excellent written and verbal communication skills<li> <li>Excellent presentation skills including executive<li> <ul>Additional Information What we can offer you A competitive salary and extensive social benefits Diverse and dynamic work environment Worklife balance and support for career development An amazing life inside the element Want to know more about how you can make your mark with us Additional Skills Cross Domain Knowledge Customer Engagement Design Thinking Development Fundamentals DevOps GotoMarket Expertise Partner Management Product Lifecycle Management SecurityFirst Mindset Strategic Pricing Strategy Creation User Experience UX Value Creation Vendor Management What We Can Offer You Health amp Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal amp Professional Development We also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Diversity Inclusion amp Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know diverse backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Lets Stay Connected Follow HPECareers on Instagram to see the latest on people culture and tech at HPE Job Engineering Job Level Master States with Pay Range Requirement The expected salarywage range for a USbased hire filling this position is provided below Actual offer may vary from this range based upon geographic location work experience educationtraining andor skill level If this is a sales role then the listed salary range reflects combined base salary and targetlevel sales compensation pay If this is a nonsales role then the listed salary range reflects base salary only Variable incentives may also be offered Information about employee benefits offered can be found at httpsmyhperewardscommainnewhireenrollmenthtml Annual Salary $12800000 $29500000 HPE is an Equal Employment Opportunity VeteransDisabledLGBT and Affirmative Action employer We are committed to diversity and building a team that represents a variety of backgrounds perspectives and skills We do not discriminate and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global diverse team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Equal Employment Opportunity Hewlett Packard Enterprise is EEO FMProtected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories

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Staff Data Analyst

Company: BILL

Location: South Bay

Posted Mar 15, 2024

<div> Do the best work of your career as a champion for small and midsize businesses BILL is a leader in financial automation software for small and midsize businesses SMBs As a champion of SMBs we are dedicated to automating the future of finance so businesses can thrive Hundreds of thousands of businesses trust BILL solutions to manage financial workflows including payables receivables and spend and expense management With BILL businesses are connected to a network of millions of members so they can pay or get paid faster Through our automated solutions we help SMBs simplify and control their finances so they can confidently manage their businesses and succeed on their terms BILL is a trusted partner of leading US financial institutions accounting firms and accounting software providers We have operations in San Jose CA Draper UT Houston TX and are continuing to expand into other geographic locations If youre looking for a place that helps you do the best work of your career look no further than BILL <div> Make your impact within a rapidly growing Fintech Company The Finance Growth Analytics team sits at the intersection of Data Science and Finance We synthesize $100b+ of transactions from one of the richest small and medium sized business data sets in the world and share those insights with the business top executives In addition to providing insight into overall business health we leverage machine learning to predict future business growth as well as broad economic trends across the entire US economy The team is currently small but growing fast with an everevolving list of exciting questions to answer Responsibilities <ul><li>Organize and lead crossfunctional initiatives across Finance Data Science and the Data Platform teams<li> <li>Actively contribute to the design and development of the companys core data warehouse<li> <li>Build dashboards and automate reports<li> <li>Run analysis to better understand the business and identify areas for investment<li> <li>Support Finances forecasting efforts by improving data qualityflows tweaking existing models and transitioning models to more automated MLbased solutions<li> <ul>Wed love to chat if you have <ul><li>Bachelors degree in Computer Science Math Statistics or another technical field <li> <li>8+ years of experience in analytics andor data science OR 6+ years of experience w Masters Degree PLUS<li> <li>Ability to successfully partner with both technical and nontechnical stakeholders to build data products for complex business needs<li> <li>Experience building data pipelines using SQL and Python and workflow automation tools such as Airflow and dbt<li> <li>Proficiency in business intelligence tools such as Looker Tableau and Quicksight<li> <li>Experience working in fastpaced SaaS andor Fintech businesses<li> <li>Experience working with Finance teams eg FPampA Accounting Investor Relations etc LICG1<li> <ul><div> <div> <div> The estimated salary range for this role is noted below for our San Jose based role Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above The role is also eligible for a competitive benefits package that includes medical dental vision life and disability insurance 401k retirement plan flexible spending amp health savings account paid holidays paid time off and other company benefits <div> San Jose pay range $126900$151800 USD <div> <div> <div> Lets talk about benefits <ul><li>100 paid employee health dental and vision plans choose HMO PPO or HDHP<li> <li>HSA amp FSA accounts <li> <li>Life Insurance Long amp Shortterm disability coverage<li> <li>Employee Assistance Program EAP<li> <li>11+ Observed holidays and wellness days and flexible time off <li> <li>Employee Stock Purchase Program with employee discounts<li> <li>Wellness amp Fitness initiatives<li> <li>Employee recognition and referral programs<li> <li>And much more<li> <ul>For positions that are in office we support a hybrid work environment with onsite and remote work days Check out our LinkedIn Life Page for each location and Discover BILL We live our culture and values every day At BILL were different by designits our culture Our CEO is a trusted entrepreneur who lives our cultural values Humble Authentic Passionate Accountable and Fun People here love being their authentic selves contributing unique experiences sharing ideas perspectives and intellectual curiosity We celebrate our diversity as the heart and soul of how we work grow and succeed together Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better Theres no limit to what we can build and where we can go from here Wed love you to join us BILL is proudly an Equal Opportunity Employer where everyone is welcome Our innovation and technology are inspired by an inclusive culture unlike any other Everyone brings a different personal story and perspective and this diverse mix of minds backgrounds and experiences is where our greatest ideas come from We welcome people of all races ethnicities ages religions abilities genders and sexual orientations to make us an even more vibrant company We want everyone to bring their authentic selves here to share our values shape our vision drive innovation and become part of a culture we celebrate every day Our promise to our candidates is to be transparent diligent and engaging while guiding individuals through each step of our hiring process At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity If you require a reasonable accommodation for your application interviews or another aspect of the hiring process please contact interviewaccommodationshqbillcom BILL Culture <ul><li>Humble We check our egos at the door We are curious We listen accept feedback<li> <li>Authentic We earn and show trust by being realembracing our authentic selves<li> <li>Passionate We care deeply about each other and our customers<li> <li>Accountable We are dutybound to each other our customers and society<li> <li>Fun We wrap it all together by building connections and enjoying time spent together<li> <ul>Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants <div>

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Quality Engineer I

Company: Penumbra

Location: East Bay

Posted Mar 15, 2024

As a Quality Engineer I you will be charged with the quality behind Penumbras gamechanging medical devices used to address some of the worlds toughest disease states Unlike quality engineering roles in other companies at Penumbra we provide our quality engineers with highly technical problems to solve Your efforts will directly impact the safety of patients around the world who use our products You will apply your passion for creative problem solving throughout all stages of the process from concept to commercialization and into continuous improvements What Youll Work On <ul><li>Experience on production lines manufacturing high performing catheter products <li> <li>Provide valuable input in the design control process and help in developing and launching new products<li> <li>Independently provide knowledge of Penumbra Quality Management System as it pertains to sustaining manufacturing operations as well as dealing with supplier quality and developing new products<li> <li>Identify and drive areas of opportunity for process improvement yield improvement and cycle time reduction<li> <li>Lead strategic plans for biocompatibility and sterilization for upcoming products<li> <li>Determine rootcause of inprocess quality assurance issues<li> <li>Adhere to the Companys Quality Management System QMS as well as domestic and global quality system regulations standards and procedures<li> <li>Ensure other members of the department follow the QMS regulations standards and procedures<li> <li>Perform other activities requiring knowledge of principles and techniques commonly employed in the specific area of projects<li> <ul>What Youll Bring <ul><li>1+ years experience in a manufacturing or laboratory environment strongly preferred<li> <li>Proven ability to thrive in a fastpaced work environment where navigating grey areas is a welcomed challenge preferred<li> <li>A Bachelors or Masters degree in an engineering or scientific discipline required<li> <li>Clear and concise written and oral communication skills required<li> <li>A passion for working in collaborative and dynamic teams with feedbackrich culture preferred<li> <ul>Working Conditions <ul><li>General office environment Business travel from 0 10 Potential exposure to bloodborne pathogens Requires some lifting and moving of up to 25 pounds The employee is frequently required to stand walk sit and reach with hands and arms and to use a computer sitting for extended periods Specific vision abilities required by this job include the ability to read close vision distance vision color vision peripheral vision and depth perception<li> Alameda CA <li>Starting Base Salary is $75780year $100742year <li> <li>Individual compensation will vary over timebased on factors such as performance skill level competencies work location and shift<li> <ul> What We Offer A collaborative teamwork environment where learning is constant and performance is rewarded The opportunity to be part of the team that is revolutionizing the treatment of some of the worlds most devastating diseases A generous benefits package for eligible employees that includes medical dental vision life ADampD short and longterm disability insurance 401k with employer match an employee stock purchase plan paid parental leave eleven paid company holidays per year a minimum of fifteen days of accrued vacation per year which increases with tenure and paid sick time in compliance with applicable laws Penumbra Inc headquartered in Alameda California is a global healthcare company focused on innovative therapies Penumbra designs develops manufactures and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States most of Europe Canada and Australia and through distributors in select international markets The Penumbra logo is a trademark of Penumbra Inc Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity age disability military or veteran status or any other characteristic protected by federal state or local laws If you reside in the State of California please also refer to Penumbras Privacy Notice for California Residents For additional information on Penumbras commitment to being an equal opportunity employer please Penumbras AAP Policy Statement

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Associate Staff Scientist

Company: bioMérieux

Location: South Bay

Posted Mar 15, 2024

Description The estimated salary range for this role based in California is between $91500 and $142135 annually This role is eligible to receive a variable annual bonus based on company team and individual performance per bioMerieuxs bonus program This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living Actual compensation within this range is determined based on the successful candidates experience and will be presented in writing at the time of the offer In addition bioMerieux offers a competitive Total Rewards package that may include <ul><li> A choice of medical including prescription dental and vision plans providing nationwide coverage and telemedicine options <li> <li> CompanyProvided Life and Accidental Death Insurance <li> <li> Short and LongTerm Disability Insurance <li> <li> Retirement Plan including a generous nondiscretionary employer contribution and employer match <li> <li> Adoption Assistance <li> <li> Wellness Programs <li> <li> Employee Assistance Program <li> <li> Commuter Benefits <li> <li> Various voluntary benefit offerings <li> <li> Discount programs <li> <li> Parental leaves <li> <ul>The Associate Staff Scientist is responsible for leading experiments and running samples on analytical instrumentation at the SDx site 1 Serve as a Subject Matter Expert SME for analytical instrumentation operation and installations establishing test methods for quantitation of critical materials and semifinished goods and as a representative member of crossfunctional teams 2 Lead implement andor assist development of qualitativequantitative methods for analysis on analytical instruments 3 Oversee analytical data requests and ensure all analytical equipment is maintained according to procedures so that compliance and data integrity is ensured 4 Perform analytical testing projects related to the implementation of process improvements in the development manufacturing and quality control areas in product development Help troubleshoot with regards to experimental protocols andor other technical difficulties 5 Use knowledge and experience to perform experiments to support projects and or investigations as required 6 Generate and maintain test methods SOPs and training documents 7 Preform routine maintenance of the analytical instruments Maintain instrumentation records calibrations and maintenance logs and all other product or project specific documentation 8 Assist and engage in investigations and work with personnel from operation microbiology team formulations team to perform analytical testing and or wet chemistry experiments 9 Write technical report with well documented data on experiments conducted Analyze data collected in lab experiments using graphical and statistical methods Clearly and efficiently communicate results and progress using presentation tools to peers and upper management 10 Demonstrate time management and efficiency through careful planning and multitasking Participate in critical cross training to ensure that lab support is available to support customerother team requests 11 Assist in any other miscellaneous lab activities that arise as part of the projects KNOWLEDGE EXPERIENCE amp SKILLS 1 B S degree in a chemistry or biochemistry or related field is desired 2 A minimum of 10 years of working experience in cGMP regulated and ISO certified environments Prefer industrial experience with GC Mass spectroscopy GCMS LC Mass Spectrometry LCMS 3 knowledge of analytical analysis methodologies and instrumentation This includes but is not limited to High Performance Liquid Chromatography LC Mass Spectrometry MS Liquid Chromatography with tandem Mass Spectrometry LCMSMS Gas Chromatography GC Gas Chroamtography and mass spectroscopy GCMS and UltravioletVisible Light Spectroscopy UVVis 4 Experience in and or knowledge of working in a manufacturing environment 5 Must have computer skills including Microsoft Office MS Excel MS Word and MS PowerPoint 6 Must be able to work independently with minimum supervision 7 Knowledge of experimental design DoE design controls quality systems and laboratory safety Previous experience in environment is desired Good laboratory technique and safe operation of lab equipment are essential skills 8 Excellent chemical hygiene experience working with hazardous materials 9 Strong focus and attention to detail with the ability to prioritize accuracy while following best practices in a fastpaced industrial laboratory environment 10 Ability to build effective relationships and collaborate with team members across various levels of technical expertise from technicians through advanced scientists 11 Must display good problemsolving ability written communication skills in English and possess strong organizational skills

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Sr. Talent Acquisition Partner

Company: axogen

Location: Tampa Bay, FL

Posted Mar 15, 2024

<div> Axogen is committed to building and maintaining a strong and gratifying company culture that fosters a worklife balance and professional growth Our handson and personal approach makes transitioning to a new job a seamless and enjoyable process Most benefits are effective on day one Axogen is the leading company revolutionizing the science of nerve repair We are passionate about helping to restore function and quality of life to patients with physical damage or discontinuity to peripheral nerves Contribute to positively impacting lives while working for a company that respects recognizes and values all team members Axogen is an equal opportunity employer and does not discriminate against applicants on the basis of race color creed religion ancestry age sex marital status national origin disability or veteran status Why youll love working at Axogen <ul><li>Friendly open and fun team culture that values unique perspectives <li> <li>Companywide dedication to profoundly impacting patients lives <li> <li>Comprehensive highquality benefits package effective on date of hire <li> <li>Educational assistance available for all employees <li> <li>Matching 401k retirement plan <li> <li>Flexible working hours <li> <li>Paid holidays including floating holidays to be used at your discretion <li> <li>Employee Stock Purchase Plan <li> <li>Referral incentive program <li> <ul>If you want to see how you can impact lives at Axogen take a look at these inspiring patient stories httpswwwaxogeninccompatientstories <div> Axogen is hiring for a Sr Talent Acquisition Partner in Tampa Job Summary of the Sr Talent Acquisition Partner The Senior Talent Acquisition Partner executes efficient and scalable bestinclass practices for sourcing recruiting interviewing and selecting high performing talent aligned with the AxoGen mindset culture and required skills The Talent Acquisition Partner demonstrates a passion to deliver service excellence in everything they do and serves as a resource to the Talent Acquisition team Requirements of the Sr Talent Acquisition Partner <ul><li>At least 8 years of recruiting and sourcing experience required experience in a corporate setting strongly preferred <li> <li dataleveltext= datafont=Arial datalistid=4 datalistdefnprops= dataariaposinset=0 dataarialevel=1>Proficiency and experience with applicant tracking systems preferred <li> <li dataleveltext= datafont=Arial datalistid=4 datalistdefnprops= dataariaposinset=0 dataarialevel=1>Consistently demonstrates honesty integrity and accountability <li> <li dataleveltext= datafont=Arial datalistid=4 datalistdefnprops= dataariaposinset=0 dataarialevel=1>Excellent communication and customer service skills attention to detail and organizational skills <li> <li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Ability to guide advise and influence <li> <li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Can think outside the box to develop creative sourcing solutions when needed <li> <li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Must be selfdriven be able to manage the process effectively and efficiently prioritize have a sense of urgency and ability to adapt in a fastpaced growing and changing environment <li> <li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Must have the mindset of hiring well not just a body in a seat <li> <li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Professional presence positive attitude team player <li> <li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Penchant for continually updating the system to ensure accurate reporting <li> <li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Proficiency with MSOffice Internet recruitment sites LinkedIn etc <li> <li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Ability to discreetly work with confidential information <li> <li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Desire to continually learn grow and be challenged to be the best you can be <li> <li dataleveltext= datafont=Symbol datalistid=3 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Bachelors degree or AA and 4 years equivalent experience required <li> <ul> Responsibilities of the Sr Talent Acquisition Partner The specific duties of the Sr Talent Acquisition Partner include but are not limited to <ul><li>Serves as a mentor to members of Talent Acquisition team <li> <li dataleveltext= datafont=Symbol datalistid=2 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Act as Axogen Ambassador creating an ideal candidate experience and encouraging the team by being an example of what to do <li> <li dataleveltext= datafont=Symbol datalistid=2 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Helps create and execute efficient and scalable bestinclass practices for sourcing recruiting interviewing and selecting high performing talent ensuring Axogen fit service excellence positive candidate experience and timely results <li> <li dataleveltext= datafont=Symbol datalistid=2 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Leads by example for consultative partnership with hiring managers to develop staffing strategies and initiatives for current and future needs <li> <li dataleveltext= datafont=Symbol datalistid=2 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Implements sourcing strategies contributing to proactive talent acquisition using a combination of talent branding external search direct sourcing online postings referrals social media and other relevant methods to continually build pipelines <li> <li dataleveltext= datafont=Symbol datalistid=2 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Manages the talent acquisition life cycle for assigned requisitions including sourcing screening and interviewing candidates advising and recommending on selection and offer details and managing the offer and onboarding process to ensure optimal candidate experience <li> <li dataleveltext= datafont=Symbol datalistid=2 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Proactively and regularly communicates the status of each search to the hiring manager <li> <li dataleveltext= datafont=Symbol datalistid=2 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Provides value proposition uniquely tailored to each candidate ensures timely updates concerning the status of their applications and interviews and throughout the process keeps a strong pulse on the interest levels andor concerns of top candidates <li> <li dataleveltext= datafont=Symbol datalistid=2 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Provides accurate and timely updates in systems to ensure accurate reporting <li> <li dataleveltext= datafont=Symbol datalistid=2 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Ensures timely completion and compliance with all laws and regulations and all other relevant company training requirements<li> <li dataleveltext= datafont=Symbol datalistid=2 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Recommends and participates in system and process enhancements continually striving for improvement <li> <li dataleveltext= datafont=Symbol datalistid=2 datalistdefnprops= dataariaposinset=1 dataarialevel=1>Leads or participates in other project work as required to support changing business requirements within a growing environment <li> <ul> Location 111 West Oak Ave Tampa FL 33602 BenefitsCompensation <div> <div> <div> This position is eligible for an annual bonus Benefits offered for this position include Health Dental Vision Matching 401K Paid Time Off 9 Paid Holidays + 2 Floating Holidays Dependent Care Flexible Spending Accounts Medical Flexible Spending Accounts Tuition Reimbursement Paid Parental Leave Paid Caregiver Leave Basic Life Insurance Supplemental Life Insurance Employee Stock Purchase Plan and Disability Insurance as described in more detail in summary plan descriptions <div> Salary Range $97603$122004 USD <div> <div> <div> Axogen is on a hybrid work schedule for some of our positions based out of our headquarters in Florida with 3 days in office and 2 days remote The hybrid work schedule does not include sales or facilities in Ohio or Texas Axogen follows healthcare system guidelines with respect to credentialing vaccinations and other employmentcompliance related requirements as well as CDC guidance Axogen reserves the right to amend its policies from time to time in its sole discretion If you know someone who would be a great candidate for this position or any others just copy and send this link httpsgrnhsecc84962d2us <div>

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Sr Developer SFDC/CRM

Company: Penumbra

Location: East Bay

Posted Mar 15, 2024

As a Sr IT Customer Relationship Management Cloud Developer you will be part of the growing Salesforce and CRMCPQ practice within Penumbra serving as a Subject Matter Expert to Penumbras Marketing Sales Pricing and Sales Operations organizations You will be supporting their various initiatives around Sales Services Marketing CPQ and CRM initiatives These are primary areas but not limited to these only as there are peripheral applications within Enterprise such as SAP S4 Merlin ShowPad DropBox Quickbase cVent and Veeva as platforms to support and work with What Youll Work On <ul><li>Responsible for managing and supporting the relationship with Global Sales Services and Marketing utilizing proactive account management strategies and developing strong business relationships Supporting and implementing various systems that strengthen the relationship between Penumbra and its customers Understand customers needs thereby the company can update its plans to fulfill them<li> <li>Act as a Lead CRM Cloud Developer for all CRM CPQ requirements and functionality<li> <li>Responsible for business and functional analysis project delivery success criteria and risk analysis<li> <li>Hands on ability to design develop and maintain custom data input screens reports dashboards validation rules and workflows<li> <li>Lead technical design and architectural sessions within the functional areas of Customer Data Management Accounts Contacts Leads Opportunities Quotes Pricing Orders Cases Contracts Billing etc<li> <li>Manage data migration and data cleansing from existing applications and spreadsheets into new CRM applications<li> <li>Experience in design thinking CRM design and implementation Agile methodology and tools<li> <li>Provide technical support for analysis of business requirements and applicability to the current or planned Salesforce Platform capabilities<li> <li>Architect design implement worldclass products and solutions Develop functional architecture design and contribute to supporting the overall goals of the organization<li> <li>Designs longterm reliable and endtoend technical architectures which includes building solutions and POC s based on internal customer and project needs<li> <li>Transforms detailed requirements into a complete detailed systems design document and design consistent extensible and integrated data access enterprise components across distinct data sources and platforms<li> <li>Maintain system metrics to track trends in usage and data integrity<li> <li>Identify problems and craft technical communication plans to remedy<li> <li>Participate in crossfunctional teams that address strategic business issues involving CRM Marketing and Sales Service operations<li> <li>Responsible for building out roadmap for CPQCRM and driving efficiencies in the Go to Market functions <li> <li>Develop training materials and train users on CRM tool functionality<li> <li>Work with Data Management Team to support Customer Master Data and touchpoints to our Master Data Platform<li> <li>Working with PM and Scrum Master to delegate tasks and tickets to appropriate team members<li> <li>Provide high quality solutions to business problems for CRM for Sales and Marketing<li> <li>This is a Handson role for a person that can roll up their sleeves for Salesforce Administration Configuration POCs design and development discussions and triaging with business personnel<li> <li>Adhere to the Companys Quality Management System QMS as well as domestic and global quality system regulations standards and procedures <li> <li>Understand relevant security privacy and compliance principles and adhere to the regulations standards and procedures that are applicable to the Company <li> <li>Ensure other members of the department follow the QMS regulations standards and procedures <li> <li>Perform other workrelated duties as assigned<li> <ul>What Youll Bring <ul><li>Bachelors degree in EngineeringCSMIS or related field with 15 + years of experience or equivalent combination of education and experience<li> <li>MS degree or certification preferred<li> <li>7+ years of SaaS business applications experience including robust handson experience in Marketing CRM Microsoft amp or Salesforce Master Data Management CPQ and Enterprise Architecture<li> <li>2 CRM implementations Customer Master implementation<li> <li>Experience working with business and technology leaders to solve complex business and systems problems<li> <li>Experience managing offshore teams<li> <li>Strong technical and functional troubleshooting skills within CRM either Microsoft and Salesforce preferably both <li> <li>DevOps experience a plus<li> <li>Scrum Agile certification a plus<li> <li>Strong oral written and interpersonal communication skills<li> <li>High degree of accuracy and attention to detail<li> <li>Proficiency with MS Word Excel and PowerPoint<li> <li>Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously <li> <ul>Working Conditions <ul><li>General office environment Business travel from 0 10 Potential exposure to bloodborne pathogens Requires some lifting and moving of up to 25 pounds The employee is frequently required to stand walk sit and reach with hands and arms and to use a computer sitting for extended periods Specific vision abilities required by this job include the ability to read close vision distance vision color vision peripheral vision and depth perception<li> <li>Alameda CA<li> <li>Starting Base Salary is $140720year $210794year <li> <li>Individual compensation will vary over timebased on factors such as performance skill level competencies work location and shift<li> <ul> What We Offer A collaborative teamwork environment where learning is constant and performance is rewarded The opportunity to be part of the team that is revolutionizing the treatment of some of the worlds most devastating diseases A generous benefits package for eligible employees that includes medical dental vision life ADampD short and longterm disability insurance 401k with employer match an employee stock purchase plan paid parental leave eleven paid company holidays per year a minimum of fifteen days of accrued vacation per year which increases with tenure and paid sick time in compliance with applicable laws Penumbra Inc headquartered in Alameda California is a global healthcare company focused on innovative therapies Penumbra designs develops manufactures and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States most of Europe Canada and Australia and through distributors in select international markets The Penumbra logo is a trademark of Penumbra Inc Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity age disability military or veteran status or any other characteristic protected by federal state or local laws If you reside in the State of California please also refer to Penumbras Privacy Notice for California Residents For additional information on Penumbras commitment to being an equal opportunity employer please Penumbras AAP Policy Statement

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Technical Success Manager

Company: Gigamon

Location: South Bay

Posted Mar 15, 2024

Description As a member of the One Gigamon team you are a trusted advisor to our customers always striving to deliver the right combination of technology and expertise to fit our customers needs Your passion for deep observability and dedication to building a vibrant practice with diversity of thought and experience at the core will provide you with the opportunity to help others achieve their goals and objectives to nurture and grow your own skills and abilities and to thrive through dynamic expertise driven collaborative relationships The ideal candidate is a technical cloud expert and practitioner who complements the Customer Success Managers by bringing expertise to the customers onboarding and adoption journeys for deployments technical health checks and when technical advice and best practices are needed Based on customer success and lessons learned the TSM will publish articles and deliver 1tomany webinars for customers to avoid common pitfalls across different cloud use cases What youll do <ul><li>Ensure customer use cases can be deployed through validated designs<li> <li>Drive effective communications with customers and internal teams<li> <li>Effectively scope prospective customer use cases<li> <li>Proactive engagement with customers to provide clear and consistent experiences for planning deployment adoption integration and expansion<li> <li>Establish a clear regular and effective communication cadence with the customer success managers account teams and customers<li> <li>Demonstrate an ability to interact at all levels within customer organizations from Clevel to frontline technical staff<li> <li>Develop continuous product education and awareness programs delivering 1 Many training sessions as required<li> <li>Track Customer Success KPIs Develop and manage action plans to continuously improve delivery and adoption of features<li> <li>Represent the customer with Gigamons Support Engineering and Product teams when they troubleshoot customer concerns to ensure that critical issues are documented and escalated in an expeditious manner for resolution<li> <li>Serve as a customer advocate within Gigamon and report customer feedback internally to Account Management Product Management and Engineering<li> <li>Establish oneself as the technical advisor to the customer and a liaison between internal Gigamon teams and the customer to ensure product adoption and stickiness<li> <li>Develop solutions to solve customer issues leading towards product experience enhancements<li> <li>Travel to customer locations and industry events as needed<li> <li>Evaluate customer needs coordinate design for a solution and clearly communicate proposed solutions with an outline of next action items<li> <li>Deliver succinct and factbased communications both verbally and in writing<li> <ul>What youve Done <ul><li>You hold a BABS in a quantitativetechnical field or an equivalent qualification <li> <li>With an impressive track record you bring over 5 years of experience in technical delivery service delivery client management andor managed services <li> <li>Your extensive background includes significant experience in customerfacing support or consulting roles such as professional services account management project management customer service customer success and more <li> <ul>Who you are <ul><li>You are a team player who possesses a desire and ability to work in a fastpaced goaloriented environment <li> <li>With domain knowledge in networking and security of public and private clouds you bring valuable expertise<li> <li>Your strong knowledge extends to the working mechanisms of large enterprise customers<li> <li>You have a fundamental understanding of network and security protocols and operating systems Windows Unix Linux<li> <li>Your awareness of current Public and Private Cloud challenges and solutions sets you apart<li> <li>You have a proven track record in driving internal departments and resources to solve complex customer experience or implementation problems<li> <li>As an analytical thinker you exhibit strong problemsolving abilities<li> <li>You are professionally proficient in English for both business and technical conversations<li> <li>You have the ability to ravel within the US<li> <ul>The base salary compensation range targeted for this role based out of Gigamons Santa Clara CA Headquarters office is $148500 165000 with an opportunity to earn an annual bonus or commission subject to terms and conditions of the plan This salary range is an estimate and the actual salary may vary based on the Companys compensation practices We are committed to a diverse equitable and inclusive Gigamon As an equal opportunity employer all applicants will receive consideration for employment without regard to race color religion sex national origin age sexual orientation gender identity disability veteran status or any other protected characteristic under applicable federal state andor local law Gigamon fosters a business culture dedicated to equitable hiring If your experience and skills closely match our job description but may not necessarily fulfill all requirements please still apply Gigamon is on a continued mission to grow and scale an innovative organization We believe this is best achieved by hiring celebrating and respecting people with diverse backgrounds skills perspectives and experiences The privacy rights of all individuals including job applicants and candidates are very important to us Our Gigamon Applicant Privacy Policy will inform you about how Gigamon Inc and its direct and indirect subsidiaries collect use store or otherwise process personal information about job applicants and candidates including through your access andor use of our careers website and thirdparty job websites eg LinkedIn Indeed Glassdoor Naukri etc

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InfoSec GRC Manager

Company: BILL

Location: South Bay

Posted Mar 15, 2024

<div> Do the best work of your career as a champion for small and midsize businesses BILL is a leader in financial automation software for small and midsize businesses SMBs As a champion of SMBs we are dedicated to automating the future of finance so businesses can thrive Hundreds of thousands of businesses trust BILL solutions to manage financial workflows including payables receivables and spend and expense management With BILL businesses are connected to a network of millions of members so they can pay or get paid faster Through our automated solutions we help SMBs simplify and control their finances so they can confidently manage their businesses and succeed on their terms BILL is a trusted partner of leading US financial institutions accounting firms and accounting software providers We have operations in San Jose CA Draper UT Houston TX and are continuing to expand into other geographic locations If youre looking for a place that helps you do the best work of your career look no further than BILL <div> Make your impact within a rapidly growing Fintech Company The Governance Risk and Compliance GRC team at BILL facilitates information security risk management enables riskbased decisionmaking in alignment with business goals and drives compliance with standards policies and applicable regulations globally We are looking for a talented enthusiastic and authentic InfoSec GRC Manager to join our team This position offers an outstanding opportunity to create a variety of crossfunctional partnerships Reporting to the Director of GRC Customer Audit and Assurance the InfoSec GRC manager serves as the focal point for overseeing the enterprisewide security compliance program responsible for implementing maintaining and improving security controls to ensure compliance with company policies applicable regulatory and legal requirements as well as best practices This role also oversees customer and partner security assessments and assurance building strong bonds of trust with our customers and business partners enabling business growth Being successful in this role requires the desire and ability to influence uplift collaborate and empower individuals that also includes a strong technical background In this role you will <ul><li>Lead crossfunctionally to maintain annual compliance certification such as SOC1 and SOC2 Type II andor other new certifications that exhibit assurance internally and externally<li> <li>Project manage external security audit assessment andor due diligence requests from regulators business partners and customers demonstrating compliance with applicable laws and regulations as well as contractual obligations<li> <li>Implement processes to continuously monitor information security control and validate effectiveness of the controls in the face of changing business strategies technologies and threats<li> <li>Lead planning scope developments and project execution for technical compliance related selfassessments including design and operating effectiveness testing and ensure results are appropriately documented and communicated<li> <li>Drive remediation of process and control deficiencies and improvements identified internally and externally<li> <li>Educate processcontrol owners to better understand the security controls framework and their responsibilities advising them on the preparation and ongoing maintenance of controls and control documentation <li> <li>Provide guidance for various technology projects including the evaluation and recommendation of technical controls<li> <li>Enable selfservice consumption of BILL security information compliance credentials and collateral to effectively support our Sales team and customers while reducing friction in partners and customers across all GRC domain<li> <li>Proactively identify opportunities for control automation<li> <li>Establish center of excellence by centralizing and maintaining currency of program documentation SOP control database control ownership narratives and evidence artifacts <li> <li>Effectively report program execution status compliance status key accomplishments and risks to senior management both within Security and to our business partners<li> <li>Support the GRC team in establishing OKRs defining audit amp compliance strategies objectives metrics and reporting mechanisms<li> <li>Stay abreast of the latest developments threats and trends in cybersecurity<li> <ul>Wed love to chat if you have <ul><li>Combined 8+ years of experience in Technology risk and compliance roles Preferably at a technology or SaaS Cloud and or as an auditor at Big 4 firm<li> <li>Deep understanding of and experience achievingmaintaining compliance with risk management methodologies frameworks and principles eg SOX COBIT NIST CSA ITIL PCI GDPR PCIDSS ISO 27001 NIST CSF NIST 80053<li> <li>Strong ability to analyze complex data interpret compliance requirements develop effective solutions and achieve agreement<li> <li>Strong oral and written communication skills along with refined presentation skills and the ability to communicate with customer technical and management personnel at multiple levels<li> <li>Ability to build relationships with and influence crossfunctional stakeholders both internally and externally<li> <li>Proficiency in planning executing and monitoring multiple projects simultaneously to ensure they are completed on time and within budget<li> <li>Actionoriented with the ability to multitask and work in agile changing and fast growing environments<li> <li>You prefer working in a collaborative environment You embrace the team player concept with willingness to share knowledge to jump in and help colleagues to ask for help when you need it<li> <li>Bachelors Degree in Business Security Computer Science Data or Risk<li> <li>CISSP CRISC CISA CIPP CRMA PMP or similar licensecertification<li> <li>A commitment to keeping up to date with the latest developments in the GRC field including evolving laws and regulations emerging risks and best practices in GRC management<li> <ul><div> <div> <div> The estimated salary range for this role is noted below for our San Jose based role Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above The role is also eligible for a competitive benefits package that includes medical dental vision life and disability insurance 401k retirement plan flexible spending amp health savings account paid holidays paid time off and other company benefits <div> San Jose pay range $145600$174700 USD <div> <div> <div> Lets talk about benefits <ul><li>100 paid employee health dental and vision plans choose HMO PPO or HDHP<li> <li>HSA amp FSA accounts <li> <li>Life Insurance Long amp Shortterm disability coverage<li> <li>Employee Assistance Program EAP<li> <li>11+ Observed holidays and wellness days and flexible time off <li> <li>Employee Stock Purchase Program with employee discounts<li> <li>Wellness amp Fitness initiatives<li> <li>Employee recognition and referral programs<li> <li>And much more<li> <ul>For positions that are in office we support a hybrid work environment with onsite and remote work days Check out our LinkedIn Life Page for each location and Discover BILL We live our culture and values every day At BILL were different by designits our culture Our CEO is a trusted entrepreneur who lives our cultural values Humble Authentic Passionate Accountable and Fun People here love being their authentic selves contributing unique experiences sharing ideas perspectives and intellectual curiosity We celebrate our diversity as the heart and soul of how we work grow and succeed together Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better Theres no limit to what we can build and where we can go from here Wed love you to join us BILL is proudly an Equal Opportunity Employer where everyone is welcome Our innovation and technology are inspired by an inclusive culture unlike any other Everyone brings a different personal story and perspective and this diverse mix of minds backgrounds and experiences is where our greatest ideas come from We welcome people of all races ethnicities ages religions abilities genders and sexual orientations to make us an even more vibrant company We want everyone to bring their authentic selves here to share our values shape our vision drive innovation and become part of a culture we celebrate every day Our promise to our candidates is to be transparent diligent and engaging while guiding individuals through each step of our hiring process At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity If you require a reasonable accommodation for your application interviews or another aspect of the hiring process please contact interviewaccommodationshqbillcom BILL Culture <ul><li>Humble We check our egos at the door We are curious We listen accept feedback<li> <li>Authentic We earn and show trust by being realembracing our authentic selves<li> <li>Passionate We care deeply about each other and our customers<li> <li>Accountable We are dutybound to each other our customers and society<li> <li>Fun We wrap it all together by building connections and enjoying time spent together<li> <ul>Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants <div>

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Manager of Telephony Experience

Company: New York Life Insurance Company

Location: Tampa Bay, FL

Posted Mar 15, 2024

Location Designation Hybrid 3 days per week When you join New York Life youre joining a company that values career development collaboration innovation and inclusiveness We want employees to feel proud about being part of a company that is committed to doing the right thing Youll have the opportunity to grow your career while developing personally and professionally through various resources and programs New York Life is a relationshipbased company and appreciates how both virtual and inperson interactions support our culture This position primarily involves a hybrid work schedule working remotely Monday amp Friday on site Tuesday Wednesday and Thursday A core element of the transformation for New York Life Directs business will be the design and development of endtoend digital solutions to drive revenue growth achieve efficiencies increase customer satisfaction and maintain relevancy as the pace of digitization accelerates The Voice team will work with key functional partners including SSC Enterprise Technology Direct Technology Marketing and Compliance to deliver bestinclass digital solutions to market We are seeking a Manager of the Telephony Experience group This individual will lead a team of analysts configurationadministration and testers to support the delivery of the roadmap for Direct telephony experience Responsibilities include supporting the Direct organization by identifying and delivering new capabilities on the digital roadmap developing KPIs to measure success and forming a strong understanding of current business processes to deliver future capabilities <ul><li>Lead a team of technical resources who are responsible for administering and maintaining service center telephony platforms and experiences<li> <li>Support the organizations telephony roadmap through the analysis development and implementation of new and enhanced servicing functionality<li> <li>Manage andor support technically challenging projects and constantly ensure other stakeholders are included on various communications channels to provide opportunity for engagement<li> <li>Routinely anticipate stake holders needs and represent NYL Directs Insurance Operations with prioritization and sequencing of projects within the NYL Agile Framework<li> <li>Routinely collaborate with and assist multiple teams to overcome various technical challenges and time sensitive objectives associated with complex projects<li> <li>Monitor metrics and key business indicators necessary to measure the impact on the business operations system performance and customer experience<li> <li>Lead investigations and resolutions of telephony issues and serve as a technical liaison to other technology groups ensuring the issues are properly represented and being addressed<li> <li>Troubleshoot production issues of contact center technologies and systems that include Interactive Voice Response IVR Cisco Finesse Verint Workforce Optimization and various other contact center services in support of NYL Direct Insurance Operations<li> <li>Ability to make timely key decisions and judgement calls that will impact the overall success of an initiative and impact NYL Directs operations<li> <ul>Requirements <ul><li>5+ years related technology experience required<li> <li>Life Insurance industry knowledge advanced coaching and people development skillset advanced analytical problemsolving skills <li> <li>Proven success in implementing voice technology solutions<li> <li>Preferred experience with Agile practices and methodologies<li> <li>Excellent understanding of development concepts and SDLC methodologies<li> <li>Demonstrated experience in working in major IVR technologies including DTMF and natural language Computer Telephony Integration voice recording and operational analytics<li> <li>Experience with voice technology tools like Nuance Cisco Finesse CUIC and Verint<li> <li>Experience with inbound and outbound dialers<li> <li>Experience with capabilities like courtesy call back<li> <li>Experience with composing IVR messaging<li> <ul>This position primarily involves a hybrid work schedule working remotely Monday amp Friday on site Tuesday Wednesday and Thursday LIKH1 LIHYBRID Salary range $72500$115000 Overtime eligible Exempt Discretionary bonus eligible Yes Sales bonus eligible No Click here to learn more about our benefits Starting salary is dependent upon several factors including previous work experience specific industry experience andor skills required Recognized as one of Fortunes Worlds Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the Foundation Were proud that due to our mutuality we operate in the best interests of our policy owners We invite you to bring your talents to New York Life so we can continue to help families and businesses Be Good At Life To learn more please visit LinkedIn our Newsroom and the Careers page of wwwNewYorkLifecom Job Requisition ID 90057

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Access Operations Coordinator

Company: Stanford Health Care

Location: East Bay

Posted Mar 15, 2024

If youre ready to be part of our legacy of hope and innovation we encourage you to take the first step and explore our current job openings Your best is waiting to be discovered Day 08 Hour United States of America This is a Stanford Health Care job A Brief Overview The Stanford Health Care SHC Enterprise Contact Center ECC Access Operations Contact Center AOCC handles a highvolume of inbound calls outbound calls faxes and other communication with patients providers clinic staff and others needing to access health care services at one or multiple SHC departmentsclinics The Access Operations Contact Center staff within the ECC is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquiries The Access Operations Coordinator is for internal SHC candidates only Access Operation Specialists may also qualify for an Access Operations Coordinator Training focused role with expanded scope and responsibility around training activities within ECC and their assigned department Locations Stanford Health Care What you will do <ul><li>Handles calls as needed to ensure pod meets service level goal<li> <li>Supports daily activities of staff in pod and is available to answer staff questions as needed<li> <li>Provides detailed instructions to staff on standard workflows and how to handle exceptions to documented processes<li> <li>Handles escalated calls such as irate or upset patients and callers requesting to speak to a supervisormanager<li> <li>Investigates scheduling defects andor patient complaints Identifies root cause Provides findings and recommendation to Assistant Manager and log scheduling defects<li> <li>Researches and recommends knowledgebase revisions and additions<li> <li>Escalates operational issues as needed to management and recommends solutions<li> <li>Demonstrates best practices by being a role model<li> <li>Validates resource management communicates and delegate schedulingreschedulingcancelation needs<li> <li>Ensures equipment wallboards copy machine phones workstation are functioning andor escalation to resolve issue<li> <li>Handles daily reports such as agent productivity Midday WQ volume and Call Metrics<li> <li>Assists with training employees on department standard work<li> <li>Supports management with projects and process improvements<li> <li>Assists with developing workflows<li> <li>Meets all regulatory and compliance standards<li> <li>Delivers highlevel of customer service<li> <li>Follows documented protocols and guidelines<li> <li>Meets and exceeds departmental quality assurance standards<li> <li>Uses reference documents and online knowledgebase tools to clearly articulate accurate information regarding SHC services<li> <li>Uses functionality of the telephone system as required<li> <li>Training Coordinator focus additional duties<li> <li>Perform new hire training on department specific workflows and competencies<li> <li>Perform refresher training as recommended and in partnership by ACM Manager Core Training or QA<li> <li>Develop department specific curriculum learning assessments and materials to support both new hire and refresher training<li> <li>Maintain staff proficiency list for all department staff including sign off of competency and training attendance<li> <li>Optimize update and maintain knowledge base tools for department specific workflows guidelines and content includes identification of improvements or projects<li> <li>Actively participate in the community of operations Trainers within ECC to continue learning alignment of content or workflows and joint training efforts across departments<li> <li>Conduct at a high proficiency one on one and group learnings both at the department level and cross functional<li> <li>Maintain a high QA and continue to model ideal agent behavior<li> <li>Participate in projects and provide training expertise curriculum development workflow or guideline specifics and overall successful implementation for assigned training activities<li> <li>Other departmental duties as assigned<li> <ul>Education Qualifications <ul><li> Bachelors degree from an accredited University OR Associate degree from an accredited college or university preferred <li> <li>High School Diploma or GED Minimum High school Diploma or GED <li> <ul>Experience Qualifications <ul><li> Four 4 years of progressively responsible and directly related work experience in a healthcare setting preferably in a call center environment and<li> <li> Prior lead or supervisory experience or demonstrated experience at SHC Preferred <li> <ul>Required Knowledge Skills and Abilities <ul><li>Skilled in effective communications customer service problem solving and managing multiple priorities <li> <li>Demonstrated knowledge and understanding of insurance eligibility benefits contract language and medical terminology <li> <li>Ability to demonstrate supervisory OR trainingknowledge base skills <li> <li>Demonstrates knowledge of registration policies FSC determinations and contract information <li> <li>Accurately utilizes EPIC insurance dictionaries to assign FSC <li> <li>Demonstrates acceptance of patient and family regardless of race gender disease process lifestyle sexual orientation religious or cultural beliefs <li> <li>Ability to utilize appropriate manual and electronic systems <li> <li>Navigate complex software tools and accurately input data <li> <li>Effectively document caller notes into the medical record <li> <li>Ability to adjust communication to fit the needs and level of understanding of the receiver <li> <li>Ability to apply business logic to resolve patientcustomer issues while managing multiple priorities <li> <ul>Licenses and Certifications <ul><li>None <li> <ul>These principles apply to ALL employees SHC Commitment to Providing an Exceptional Patient amp Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families Candidates for employment and existing employees must adopt and execute CICARE standards for all of patients families and towards each other CICARE is the foundation of Stanfords patientexperience and represents a framework for patientcentered interactions Simply put we do what it takes to enable and empower patients and families to focus on health healing and recovery You will do this by executing against our three experience pillars from the patient and familys perspective <ul><li>Know Me Anticipate my needs and status to deliver effective care<li> <li>Show Me the Way Guide and prompt my actions to arrive at better outcomes and better health<li> <li>Coordinate for Me Own the complexity of my care through coordination<li> <ul>Equal Opportunity Employer Stanford Health Care SHC strongly values diversity and is committed to equal opportunity and nondiscrimination in all of its policies and practices including the area of employment Accordingly SHC does not discriminate against any person on the basis of race color sex sexual orientation or gender identity andor expression religion age national or ethnic origin political beliefs marital status medical condition genetic information veteran status or disability or the perception of any of the above People of all genders members of all racial and ethnic groups people with disabilities and veterans are encouraged to apply Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements Base Pay Scale Generally starting at $3657 $4118 per hour The salary of the finalist selected for this role will be set based on a variety of factors including but not limited to internal equity experience education specialty and training This pay scale is not a promise of a particular wage

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