Health Insurance Jobs in Payson, UT
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Manager, Account Management
Company: SmithRx
Location: Provo, UT
Posted Dec 06, 2023
Enable customer success outcomes including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores. Key focus areas will include setting team goals/priorities, managing and improving the CSAT scores, enabling effective account coverage, and creating an inspiring team environment. Manage the achievement of key performance indicators for team’s portfolio identified accounts. What you will do: Establish clear team goals/priorities in alignment with broader Customer Success and Account Management strategy. The Manager of Customer Success and Account Management is responsible for a team of individuals driving the ongoing attainment of outcomes, product adoption, and complete post-sale success and satisfaction of SmithRx customers. Perform regular team member coaching and identify team’s training opportunities Manage portfolio of accounts toward optimal coverage targets by planning appropriate team capacity Build trusting relationships with client operational leadership Maintain a comprehensive understanding of business challenges faced by customers Assist leadership with cross-functional project management to drive resolution for escalated client issues while coordinating internal and external teams as necessary Identify product gaps by conducting business impact assessments and proactively manage client expectations Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is established Actively participate in the full interview and onboarding life cycle What you will bring to SmithRx: 5+ years in Customer Success/ Account Management leadership roles with direct reports required 5+ years of working knowledge of healthcare benefits/ pharmacy benefits/ commercial health insurance required A positive, growth mindset with the ability to stay calm under pressure while driving towards solutions An obsession with customer experience and customer satisfaction A passion for solving difficult problems together in collaboration with the broader teams Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved Ability to work independently as well as part of an extended, cross-functional team Self-driven, results-oriented and disciplined work ethic Ability to take initiative with little to no direction Be transparent and honest in a positive, professional and polite manner Expert conflict resolution skills Highly effective communicator with a consultative and tactful approach; Ability to observe situations and scenarios from the client or team member’s point of view Ability to navigate unique and individual team member scenarios while providing coaching through day-to-day challenges, and mentoring through a long-term relationship-based approach to drive long term individual success Bachelors or equivalent work experience required What SmithRx Offers You: Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance Flexible Spending Benefits 401(k) Retirement Savings Program Short-term and long-term disability Discretionary Time Off 13 Paid Holidays Wellness benefits- Spring Health, Gympass, and Headspace Commuter Benefits Paid Parental Leave benefits Employee Assistance Program (EAP) Well-stocked kitchen in office locations Professional development and training opportunities This role will serve as internal champion and quarterback, coordinating the cross functional approach required for sustained customer success and growth. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. Courage: Embrace the challenge. Job Summary: The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services.
AddeGrad Program (2024) - Client Solutions Analyst (SLC)
Company: Addepar
Location: Salt Lake City, UT
Posted Dec 07, 2023
We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. Own outcomes. Transform the industry. Deliver lasting value. If you have any questions, please reach out to [email protected]. Bring a growth mindset. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. Please contact us to request accommodation. Champion Our Clients - Exceed client expectations. Our clients’ success is our success.
Flight Operations Technical Publications Specialist
Company: Breeze Airways
Location: Salt Lake City, UT
Posted Dec 06, 2023
This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Serves as subject matter expert for creating, editing, and publishing manuals and documents. Maintain established best practices, identify and champion process improvements Here’s what you need to be successful Minimum Qualifications Must be at least 18 years of age High School diploma or equivalent educational achievement Two years of experience working in a publications environment, or writing technical documentation Should have a detailed understanding of the format, layout, publishing and distribution process of electronic documents Strong skills in the following programs - Microsoft Office 365 tools including Word, Excel, PowerPoint, Visio, Adobe Reader Acrobat Professional Effective verbal, written and listening communication skills Must read, write, and speak English fluently Must have authorization to work in the US as defined by the Immigration Reform Act of 1986 Must be flexible and willing to work days, nights, weekends, holidays, and overtime if needed Must be willing to work with other departments within the company as needed Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence Preferred Qualifications Aviation experience preferred Experience with publications software HTML / XML, style sheets, structured authoring or content management systems experience preferred Background in aviation with emphasis on Part 121 Air Carrier Operations, Training, and Management Skills/Talents Skills in Microsoft Office Suite (Word, Excel, Outlook) Excellent communications skills, both verbal and written Strong presentation skills with the ability to communicate to Leadership Must be able to handle high stress situations Ability to work with fellow Team Members with a variety of personalities Ability to multi-task easily Must be fluent in English Perks of the Job Health, Vision and Dental Health Savings Account with Breeze Employee Match 401K with Breeze Employee Match PTO Travel on Breeze and other Airlines too! Manage the currency, control, distribution, and tracking of Flight Operations Company manuals and publications Create draft documents and coordinate revisions with manual owners Create, formats, and edits various company forms as necessary. Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Upon receipt of a revision or new (original) manual, ensure the revision has been accepted and/or approved, as applicable Partners with subject matter experts (SMEs), IT and stakeholders in department and cross functional projects. To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.com then click “Careers” at the bottom of the page. Supports the Company read and sign program. Here’s what you’ll do Maintain and update the master file of Flight Operations company manuals, forms, and documents in the Company Manual System.
Customer Service Representative
Company: Galileo Financial Technologies
Location: Salt Lake City, UT
Posted Dec 06, 2023
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsGalileo is committed to embracing diversity. A Galileo Customer Service Representative will be responsible for providing best in class service by responding to Inbound inquiries concerning debit card transactions, products, services, disputes, fees, billing errors, payments, or any other requests related to the Galileo products; and act as a rapid response unit for special projects as assigned. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. Galileo leads its industry with superior fraud detection, security, decision-making analytics, and regulatory compliance functionality combined with customized, responsive, and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected] to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. This position is Mon-Fri 8:00am-4:30pm. Thorough and accurate in all you do so the customer and agent have the correct information Must be able to pass a criminal background check Bilingual in Spanish preferred Nice to have: Bilingual Candidates that are fluent in Spanish and English Compensation: $16.00-$18.50/hr Compensation differential for Bilingual speakers (English and Spanish) LI-MT1 Why you’ll love working here: Competitive salary packages and bonuses Comprehensive medical, dental, vision and life insurance benefits Generous vacation and holidays Paid parental leave for eligible employees 401(k) and education on retirement planning Retirement plans and planning Tuition reimbursement on approved programs Monthly contribution up to $200 to help you pay off your student loans Great health & well-being benefits including: telehealth parental support, subsidized gym program Fully stocked kitchen (snacks and drinks) To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Who we are: Welcoming, collaborative, and having the opportunity to make an impact - is how our employees describe working here. The role: The CSR 1 role within the Customer Service organization is a dynamic role that provides consistent customer experience and complex problem solving opportunities. The role serves as a value add to our clients and their customers.
Senior Copywriter
Company: Pattern
Location: Provo, UT
Posted Dec 08, 2023
The team works alongside Demand Generation, Product Marketing, Marketing Operations, Category Marketing, and Partner Marketing. Minimum 5-7 years of experience writing and developing B2B content across an array of formats - in-depth reports, whitepapers, eBooks, newsletters, one-sheeters, podcasts, newsletters, web copy, etc. You are an expert in all B2B written content mediums, including in-depth reports, whitepapers, eBooks, newsletters, one-sheeters, podcasts, newsletters, and web copy. We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. We are looking for individuals who are: Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes. We also believe in having fun and balancing our lives, so we offer awesome benefits that include Unlimited PTO Paid Holidays Onsite Fitness Center Company Paid Life Insurance Casual Dress Code Competitive Pay Health, Vision, and Dental Insurance 401(k) Pattern is an equal opportunity employer. Team of Doers- Someone who is part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners. Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data. This is a full-time role in the Corporate Marketing organization, reporting to Pattern's Senior Content Strategist in our Lehi, UT office.
Customer Success Manager I - SMB
Company: Podium
Location: Provo, UT
Posted Dec 06, 2023
Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. Familiarity with CRM and customer support software. Knowledge of online reputation management and customer feedback processes. What you should have: 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels. Benefits Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Additional benefits for fully remote employees Podium is an equal opportunity employer. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage Act as the primary point of contact for customer inquiries, issues, and escalations. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers. What we hope you have: Experience with customer success platforms and tools. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement. Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
Product Manager - Client & Mobile
Company: Vasion
Location: Provo, UT
Posted Dec 08, 2023
In addition, you will manage technical areas related to Virtual Desktop Infrastructure, extensions used within the platform, and managing workstation clients for Windows, Mac, Linux, and Chrome OS. Requirements RESPONSIBILITIES Guide internal and external customer discovery efforts to recognize the "why" behind everything we build Collaborate daily with engineering and UX design to ensure what you are building is valuable, usable, feasible, and viable Work with customer-facing and internal product line groups to acknowledge the voice of customer Complete training and documentation under areas of ownership to ensure Customer Support and other teams are empowered to troubleshoot your product Conduct market research and gather data to assimilate industry trends and the competitive landscape Complete ownership and holistic management of the product lifecycle to ensure that what you build meets customer needs by defining and monitoring success metrics Support product alpha and beta releases where needed by helping to identify and recruit early adopters to validate your product Utilize your comprehension of the customer to build a long-term vision for your product Advocate for your product internally and externally, evangelizing for adoption and engagement Assist with go-to-market efforts and enlist the required parties to effectively execute on plans that include your product QUALIFICATIONS Bachelor's degree in business, sales, marketing or engineering, or related field (MBA Preferred) 3-5 years of product management experience with demonstrated success building Enterprise SaaS software Passionate about building and delivering engaging mobile app experiences Combination of both technical and business acumen, preferably in mobile and platform services for software applications Strong strategic thinking and directing abilities in driving to outcomes Demonstrated product-led success defining, launching, and maintaining valuable products Data-driven approach with strong logical and cross-group collaboration skills to bring the organization to consensus on decisions on both short and long-term product plans Excellent communicator with strong verbal and written skills - product documentation must be detailed, thorough, and complete Understanding of modern product management best practices and experience practicing multiple techniques toward a product-led vision Mix of quantitative and qualitative analysis capabilities Must be able to comprehend technical concepts and architectural diagrams Bias for action - you don't wait for permission when you see a problem that needs to be solved Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home Free Food & Snacks Wellness Resources OUR CORE VALUES Action Owners (Extreme Ownership by Jocko Willink and Leif Babin) Truth Seekers (Radical Candor by Kim Scott) Relationship Builders (Leadership and Self-deception by The Arbinger Institute) Storytellers (Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller) You are entrusted to gather insights and work with your team to creatively solve crucial customer problems with big ideas, directing and defining how to best implement them. The Product Manager over Client & Mobile discovers use cases related to PrinterLogic and Vasion products, and gives you the freedom to drive favorable product outcomes that help shape the future of the company. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah. You will report to the Director of Product and coordinate to ensure alignment across the broader product groups and our business goals. POSITION SUMMARY As the Remote Product Manager over Client & Mobile areas for our applications, you will focus on how to build products and deliver value that solves customer problems in a delightful way. Your Mobile application will support print and workflow capabilities that allow Vasion customers access to a native app for iOS and Android. You will take ownership and accountability for this key platform stream and obsess over internal and external user problems, while collaborating with engineering and UX design to creatively solve these problems. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes.
Deduction Resolution Specialist
Company: Black Rifle Coffee Company
Location: Salt Lake City, UT
Posted Dec 06, 2023
Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. • American values-based culture built on freedom, integrity, accountability, respect, love, and commitment to serve those who have served. Customer service experience. Strong analytical, problem solving and decision-making skills. Successfully completes daily, weekly, and monthly checklists. Well-developed interpersonal and organizational skills. BRCC is an equal opportunity employer. YOUR EXPERIENCE H.S. Diploma or equivalent. Well-developed written and verbal communication skills.
Head of Sales - China Accelerator
Company: Pattern
Location: Provo, UT
Posted Dec 08, 2023
We also believe in having fun and balancing our lives, so we offer awesome benefits that include Unlimited PTO Paid Holidays Onsite Fitness Center Company Paid Life Insurance Casual Dress Code Competitive Pay Health, Vision, and Dental Insurance 401(k) Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Pattern is an equal opportunity employer. We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. We are looking for individuals who are: Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes. Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners. Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. Job Requirements A highly motivated consultative sales leader with a proven track record of success in SaaS or Enterprise sales and management of high-velocity teams, Start-up experience preferred 4+ years of selling experience Experience with China's market in either ecommerce or SaaS solution selling Fluency in Mandarin Advanced industry insight in the markets Pattern operates in Natural marketing instincts - knows how to drive new business opportunities; Hands-on, able to succeed in a highly entrepreneurial, fast-paced environment; Excellent interpersonal, mentoring, coaching, planning, and organizational skills; Ambitious and have a desire to succeed within a fast-growing SaaS company; Highly motivated, organized, and self-disciplined. Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data. This role involves working directly with US-based brands to enhance their ecommerce presence in China (Tmall, JD.com, Douyin, Little Red Book, and more). Pattern offers big opportunities to make a difference in the ecommerce accelerator industry!
Senior Content Strategist
Company: Pattern
Location: Provo, UT
Posted Dec 08, 2023
We also believe in having fun and balancing our lives, so we offer awesome benefits that include Unlimited PTO Paid Holidays Onsite Fitness Center Company Paid Life Insurance Casual Dress Code Competitive Pay Health, Vision, and Dental Insurance 401(k) Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The team works alongside Demand Generation, Marketing Operations, Product Marketing, Category Marketing, and Partner Marketing. We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. Pattern is an equal opportunity employer. We are looking for individuals who are: Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes. Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners. Minimum of 7-10 years of experience conceiving and applying content strategy across digital channels and platforms in a B2B context (web, mobile, email, social media, etc.) Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data. They have strong conceptual, presentation, storytelling, and digital media skills, coupled with a creative mind and an impeccable attention to detail.
Database Engineer
Company: Podium
Location: Provo, UT
Posted Dec 06, 2023
This position is primarily focused on PostgreSQL and the DBE (DBA) work style, but the overall Data Stores team supports Elasticsearch, Redis, Kafka, Kafka Connect, RabbitMQ, and Snowflake, and there is ample opportunity to add these technologies to your repertoire. What you will be doing: AWS RDS Aurora PostgreSQL 13+ Consulting with and advising product development engineers Rotating on-call and support weeks Upgrades Health - metrics / observability / detection Capacity planning, performance tuning Infrastructure-as-code (Terraform) Security Automation / scripting Documentation Learning to support other data stores What you should have: 3+ years of RDBMS production experience (Postgres preferred, mysql/oracle ok) 1+ years working in an AWS (preferred) or other major cloud environment 3+ years working with Linux/Unix environments Infrastructure-as-code experience (Terraform preferred, others considered) Comfort moving quickly but carefully in a startup-paced environment Desire to grow into a broad data stores engineer beyond just PostgreSQL Passionate about communication and sharing information What we hope you have: AWS RDS Aurora Experience working on the systems side of several types of data store technologies Experience shell scripting and/or coding, especially to automate data store tasks Experience in working with fast-moving, highly skilled product-creating Engineers Experience maintaining low-latency (microsecond) data stores Experience working on data stores with low-to-no-downtime SLOs Experience with database migration packages like Elixir’s Ecto Experience with metrics and monitors in Datadog or similar Ansible Docker Elixir or Python Our PostgreSQL databases live in AWS RDS Aurora. We also embody our company values in all that we do, which always starts with being Customer Obsessed, followed by Be a Founder, Zero Drama, and Enjoy the Ride. As a Database Engineer, you will work with a remote team of DBEs and DataOps Engineers in a fast-paced dynamic environment. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. We look for people who are curious, creative and are willing to do the work to be a little better every day. Using Podium, local businesses can simplify the way they communicate with their customers—from collecting payments to facilitating online reviews to launching marketing campaigns, and much more. Does that sound like you? Podium exists to help local businesses win.
VIE 12 months - Tools & Method Junior Project Manager - F/M/NB
Company: bioMérieux
Location: Salt Lake City, UT
Posted Dec 08, 2023
bioMerieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. Provide appropriate support during and after the implementation phase, Ensure the day-to-day performance of end-to-end processes, and the resolution of incidents and urgent problems in response to business requests, Monitor and participate in solution testing activities (write test scenarios, plan test periods, coordinate testers, execute test scenarios), Contribute to adoption and change management (Communication, Training, Target organizational model, User support). Ideally, you also have a first experience in a purchasing department. You are recognized for your organizational skills, your ability to manage change and your ability to take initiative. With a Master's degree from a business or engineering school, you have successful experience as a project manager. You are a good communicator. Collect, qualify and prioritize enhancement requests and monitor their implementation with the various parties involved. Working in the Purchasing department, you will evolve as a junior project manager, advising, proposing, implementing and developing solutions (methods, processes, procedures and tools) and leading the community of users, with the aim of simplifying processes and providing innovative solutions. You will be responsible for : Gather user requirements to improve the process and solutions in place, in collaboration with the other areas: BPO, BPR and the Project team, Transcribe business requirements and write URS for the project and the Jaggaer application (in the dedicated Helix application). We are committed to treating all applicants fairly and avoiding discrimination.