J1 Visa Jobs in Remote
15,776 open positions · Updated daily
Looking for J1 Visa jobs in Remote? Browse our curated listings with transparent salary information to find the perfect J1 Visa position in the Remote area.
Research Engineer | Blockchain Consensus
Company: DoraHacks
Location: Remote
Posted Apr 15, 2024
DoraHacks is a global hackathon organizer and developer incentive platform, fostering a global hacker movement in blockchain, quantum computing, and space tech. They provide various toolkits for hackers to team up, fund ideas, and participate in hackathons, bounties, grants, and decentralized governance. DoraHacks has supported over 6800 projects with more than $40 million in grants. They are currently recruiting for a remote position requiring a degree in communication technology or computer science, understanding of BFT protocols, and preferably experience in satellite communications and embedded system programming.
Real-Time C++ Software Developer
Company: Simpli.fi
Location: Remote
Posted Apr 17, 2024
Simpli.fi, a leader in programmatic advertising and agency management software, is seeking a C++ Developer for their Inventory and Targeting Value Stream. The role involves gathering requirements, planning projects, architecting software, testing code, and deploying solutions. The ideal candidate should have 5 years of experience in Modern C++, knowledge of OO Design and Development, and experience with Unix/Linux OS. The company offers competitive pay, benefits, and a focus on employee development.
Accounting Internship - Spring 2025
Company: Wipfli
Location: Remote
Posted Apr 15, 2024
Wipfli is a company that values diversity and inclusivity, offering a supportive work environment and opportunities for growth and development. The company is looking for interns to work in various departments, including tax and audit, and provides training and mentorship to help them develop their skills.
Data and Reporting Analyst - Remote
Company: Prime Therapeutics
Location: Remote
Posted Apr 15, 2024
The job posting is for a Data and Reporting Analyst position at Prime Therapeutics LLC. The role involves assessing, defining, and developing report deliverables, designing data repository and reporting tools, querying databases, compiling data, interpreting and analyzing data, and supporting staff training. The preferred qualifications include coding language experience, Excel experience, pharmacy experience, and Google Cloud Platform (GCP) experience. The potential pay range is from $52,250.00 to $78,390.00 based on experience and skills. Prime Therapeutics LLC is an Equal Opportunity Employer.
Systems Administrator IV
Company: Jenzabar
Location: Remote
Posted Apr 15, 2024
<div> <p>For over four decades the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services The Jenzabar culture is one that fosters an entrepreneurial environment where employees are encouraged to be creative work hard and have a great time while doing so We believe in open doors asking tough questions respecting each other and surpassing our clients expectations every step of the way Its an enjoyable place to be with casual dress and a relaxed atmosphere<p> <p><strong>Mission Statement<strong><p> <p>We believe everyone is a masterpiece with great work to do on Earth Jenzabars mission is to create pathways to empower all to know who they are what work they are destined to do and how they can unlock their full potential at home at work and in the world<p> <div> <p><span><strong>Position Summary<strong><span><p> <p><span>The Managed Services Systems Administrator IV should have the proven ability to work either independently or in a team to achieve results Should have the ability to quickly analyze problems and to work cooperatively with clients and other Jenzabar associates to determine the problem verify potential solutions and to solve the problem in a professional courteous and accurate manner with a enough level of ongoing communication and followup The System Administrator IV will work with Jenzabars Managed Services Tech Consulting PD and Support teams to manage systemsserversdatabases for CX JX JICS J1 and other Jenzabar solutions In this position the System Administrator IV will be able to blend their analytical technical and communications skills to provide responsive and accurate solutions to Managed Services Customers<span><p> <p><span><strong>Expectations<strong><span><p> <ul><li><span>Works cooperatively with Managed Services staff members Clients and other teamsdepartments within Jenzabar to determine problemssolutions in delivery of Managed Services to customers<span><li> <li><span>Acts as a facilitator for the Jenzabar teams who may be helping to troubleshoot or evaluate system software network or data issues<span><li> <li><span>Completes other duties as assigned by the Managed Services Manager or the designated Project Manager<span><li> <li><span>Provides technical expertise and recommendations in assessing softwarehardware projects and initiatives<span><li> <li><span>Responsible for writing documentationinstructions related to standard and custom configuration of applications and operating procedures<span><li> <li><span>Identifies opportunities that can improve the efficiency of business processes within Managed Services and Client operations<span><li> <ul><p><span><strong><span>Responsibilities<span><strong><span><p> <ul><li><span>Install configure upgrade test and deploy Jenzabar core products <span><li> <li><span>Perform regular server checks proactively identify problems and provide effective solutions <span><li> <li><span>Respond to customer tickets in timely and professional manner Provide Monthly Remote Management reports to customers <span><li> <li><span>Refresh development servers with production applications and data as needed <span><li> <li><span>Communicate and collaborate well with team members <span><li> <li><span>Assist customers with resolving system issues and escalates problems when appropriate <span><li> <li><span>InstallUpgrade SQL Server per best practices and Jenzabar Managed Services guidelines<span><li> <li><span>Advanced understanding of Jenzabar core product Administration <span><li> <li><span>Investigate and resolve application functionality related issues Provide support troubleshooting and communication while determining the appropriate steps in delivering the solution <span><li> <li><span>Perform migrations of customers data from onprem to company hosting environments <span><li> <li><span>Is experienced with two additional Jenzabar Product outside of the Jenzabar core <span><li> <li><span>Is experienced with four additional Technologies as defined by the Managed Services Manager <span><li> <li><span>Troubleshoot Windows or Linux performance problems <span><li> <li><span>Troubleshoot Informix Microsoft SQL or MySQL performance problems <span><li> <li><span>Mentor and assist System Administrator I II and III with issues they report before escalating<span><li> <ul><p><span><strong><span> Qualifications <span><strong><span><p> <ul><li><span>68 years in a Systems Administrator role <span><li> <li><span>Experience with Web Servers application servers and mission critical applications <span><li> <li><span>Windows or Linux experience <span><li> <li><span>Experience working in a virtualized environment <span><li> <li><span>Problem Solving and troubleshooting skills including ability to perform root cause analysis design preventative activities <span><li> <li><span>Excellent analytical and problemsolving skills <span><li> <li><span>Able to quickly learn new software setup requirements configuration rules update procedures etc and to then train other users whether the customer or internal Jenzabar associates <span><li> <li><span>Takes responsibility for and shows initiative in learning how to usemanage systems more effectively <span><li> <li><span>Excellent verbal and written communication skills <span><li> <ul><p><span><strong><span>Preferred Skills <span><strong><span><p> <ul><li><span>Experience with Jenzabar One J1 <strong>strongly <strong>preferred<br ><span><li> <li><span>Scripting any language<span><li> <li><span> Networking knowledge <span><li> <li><span>Experience working in a high availability environment<span><li> <li><span>Bachelors degree <span><li> <li><span><span>Microsoft VMware or other related certification<span><span><li> <ul><p><span>The pay range for this position is $61k to 84kyear however base pay offered may vary depending on jobrelated knowledge geographic location skills and experience This position is eligible for an annual bonus in addition to a full range of benefits This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed<br ><span><p> <p><span><em>LIRemote<em><span><p> <div> <div> <div> <p><strong>Benefits<strong> <p> <p>Medical Insurance Life Insurance Dental Insurance Vision Insurance Paid Vacation Paid Sick Days Paid Holidays 12 Weeks Paid Parental Leave Short Term Disability Long Term Disability 401K Educational Assistance <p> <p><br ><p><div> <div> <div> <p><em>Jenzabar does not discriminate in employment opportunities or practices on the basis of race color sex gender gender identity pregnancy childbirth and related medical conditions genetics genetic markers and carrier status creed religion national origin ancestry age disability medical condition marital status sexual orientation military service veteran status or any other status protected by state and federal laws<em><p> <p><br ><p><p><strong>Please Note Jenzabar does not sponsor applicants for work visas<strong><p> <div> <div>
Research Engineer | Astrophysics, Planetary Science
Company: DoraHacks
Location: Remote
Posted Apr 15, 2024
DoraHacks is a global hackathon organizer and developer incentive platform, fostering a global hacker movement in various frontier technologies. They provide a range of tools for hackers to team up, fund ideas, and participate in hackathons, bounties, grants, and more. DoraHacks has supported over 6800 projects and teams with more than $40 million in contributions. They are currently recruiting for a remote position in Astrophysics or Planetary Science, requiring a deep understanding and interest in the field, strong communication skills, and the possibility of visa sponsorship in certain countries.
Staff Software Engineer
Company: DAT Freight & Analytics
Location: Remote
Posted Apr 17, 2024
<p><strong>About DAT<strong><p> <p><span><strong datastringifytype=bold>DAT <strong>is an awardwinning employer of choice and a nextgeneration SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years We continue to transform the industry year over year by deploying a suite of software solutions to millions of customers every day customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably We operate the largest marketplace of its kind in North America with 400 million freights posted in 2022 and a database of $150 billion of annual global shipment market transacion data Our headquarters are in Denver CO with additional offices in Missouri Oregon and Bangalore India For additional information see<span><span> wwwDATcomcompany<span><span><span><p> <p><br ><p><p><strong>Job Application Deadline <strong>04242024<p> <p><br ><p><p><strong>The Opportunity<strong><p> <p>DAT is looking for a <strong>Staff Software Engineer<strong> to join our Engineering Team This position can be based in Denver Colorado Beaverton Oregon or fully remote<p> <p><strong>Candidate profile<strong><p> <p>AT DAT our leaders optimistically share future possibilities to inspire and motivate others toward their full potential We expect our employees to find ways to embrace positive change be curious and challenge the status quo and provide solutions to challenging problems Joining DAT means joining a culture that fosters development builds genuine connections recognizes each others strengths and shares in our successes<p> <p>As a Staff Software Engineer you will be seen as a technical leader responsible for working with other Staff and Principal engineers in promoting improvements and best practices in software development on your team and across DAT You will mentor other engineers on your team by participating in code reviews design reviews and in pairing sessions You will work alongside the team developing fullstack features with them The initial effort will be focused on building integration APIs with our 3rd party partners and you will assist in initiatives to migrate users from legacy systems to our modern microservicebased architecture but your responsibilities will eventually include a broader exposure within the company<p> <p><strong>What Youll Do<strong><p> <ul><li>A balanced blend of handson development technical leadership and mentoring<li> <li>Work with other technical leaders own and help drive change across shared FrontEnd NodeJS microservices on our AWS cloudnative platform<li> <li>Work with a team to build high quality and scalable integrations with our customers and partners<li> <li>Mentor software engineers utilizing proven design patterns and your experience building modern enterprise software<li> <li>Work in an AWS environment for both prototyping of new technologies using existing CICD systems with GitHub Actions<li> <li>Assist in the architectural design of new APIs serverless functions and data storage solutions<li> <li>Assist in eventbased architecture design and implementation using Kafka streams<li> <li>Assist in data storage using SQL and NoSQL technologies<li> <li>Assist with the design and implementation of fully automated test suites<li> <li>Work with the product and UX organizations in establishing business requirements<li> <ul><p><strong>The Skills and Experience Youll Bring<strong><p> <ul><li>Bachelors or other Technical Degree in Computer Science Computer Engineering or equivalent industry experience<li> <li>8+ years of fullstack software engineering experience<li> <li>Experience providing technical leadership to teams solving challenging problems<li> <li>Ability to work on large tasks with minimal if any day to day oversight<li> <li>Knowledge of professional software engineering practices and best practices for the full software development life cycle including coding standards code reviews source control management build processes testing and operations<li> <li>Deep understanding of design patterns and clean code practices<li> <li>Excellent verbal and written communication skills<li> <li>Deep understanding of NodeJS JavaScript and Typescript<li> <li>Deep understanding and experience with both AWS serverbased and serverless technologies EC2 S3 Lambda etc<li> <li>Professional experience with Docker and Kubernetes<li> <li>Professional experience with Kafka or equivalent message queuing technologies RabbitMQ SQS ActiveMQ etc<li> <li>Nice to have<li> <ul><li>Understanding of GraphQL and Apollo technologies<li> <li>Experience developing in React or Angular<li> <ul><ul><p><br ><p><p><strong>Why DAT<br ><strong>DAT is an award winning employer of choice<p> <p>For starters we have a hybrid work environment but we also know what makes a great workplace We have a timetested and resolute set of operating values predicated on integrity mutual respect open communication and executing with excellence These values inform our strategic vision as much as any one of our products does Weve been an employer of choice in the Portland metropolitan area for four decades and within one year of opening our Denver office DAT was 26 on Built In Colorados 100 Best Places to Work In Colorado<p> <ul><li>Medical Dental Vision Life and ADampD insurance<li> <li>Parental Leave<li> <li>Up to 20 days of paid time off starting in year one<li> <li>An additional 10 holidays of paid time off per calendar year<li> <li>401k matching immediately vested<li> <li>Employee Stock Purchase Plan<li> <li>Short and Longterm disability sick leave<li> <li>Flexible Spending Accounts<li> <li>Health Savings Accounts<li> <li>Tuition Reimbursement Program<li> <li>Employee Assistance Program<li> <li>Additional programs Employee Referral Internal Recognition and Wellness<li> <li>Free TriMet transit pass Beaverton Office<li> <li>Competitive salary and benefits package<li> <li>Work on impactful projects in a cuttingedge environment<li> <li>Collaborative and supportive team culture<li> <li>Opportunity to make a real difference in the trucking industry<li> <li>Employee Resource Groups<li> <ul><p><br ><p><p>This position is not eligible for Visa sponsorship<p> <p dataautomation=jobequalopportunityemployerdescription databind=text EqualOpportunityEmployerDescription><em>For Coloradobased candidates in compliance with Colorados Equal Pay for Equal Work Act the <strong>minimum salary<strong> for this role is $15000000 + benefits The maximum compensation for this role can vary significantly depending on your jobrelated skills and experience DAT considers factors such as scope and responsibilities of the position candidates work experience education and training core skills internal equity and market and business elements when extending an offer<em><p> <p dataautomation=jobequalopportunityemployerdescription databind=text EqualOpportunityEmployerDescription> <p> <p dataautomation=jobequalopportunityemployerdescription databind=text EqualOpportunityEmployerDescription>DAT<strong><span> embraces the value of a diverse workforce and believes it is a core strength of our company that we encourage those values in every DAT employee at every level of our organization regardless of tenure or rank We provide equal employment opportunities EEO to all employees and applicants without regard to race color religion gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws<span><strong><p> <p dataautomation=jobequalopportunityemployerdescription databind=text EqualOpportunityEmployerDescription><strong>Equal Opportunity EmployerProtected VeteransIndividuals with Disabilities<strong><p> <p dataautomation=jobpaytransparencypolicystatement databind=visible $parentshouldShowPayTransparencyStatemet text PayTransparencyPolicyStatement>The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is a in response to a formal complaint or charge b in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or c consistent with the contractors legal duty to furnish information 41 CFR 60135c<p> <p dataautomation=jobpaytransparencypolicystatement databind=visible $parentshouldShowPayTransparencyStatemet text PayTransparencyPolicyStatement>LIRF1<p> <p dataautomation=jobpaytransparencypolicystatement databind=visible $parentshouldShowPayTransparencyStatemet text PayTransparencyPolicyStatement>LIremote<p>
Site Reliability Engineer
Company: DoraHacks
Location: Remote
Posted Apr 15, 2024
<p><b>About DoraHacks<b><p> <p><br ><p> <p>DoraHacks is a global hackathon organizer and one of the worlds most active developer incentive platforms It creates a global hacker movement in blockchainWeb3 quantum computing space tech and other frontier technology DoraHacks provides a wide range of toolkits to help hackers around the world team up and fund their ideas and projects via BUIDL hackathons bounties grants idea networks public good staking and decentralized governance protocols<p> <p><br ><p> <p>By far more than 6800 hackathon projects and startup teams from the DoraHacks community have received over $40 million in grants and other forms of contributions from supporters worldwide A large number of hackathon organizers open source communities DAOs and blockchain ecosystems are actively using Doras infrastructure httpdorahacksio for open source funding and community governance<p> <p><br ><p> <p><b>For More Info<b><p> <p>Please visit our Website｜LinkedIn｜Twitter｜Discord |Youtube | Bilibili | DORA RESEARCH BLOG<p> <p><br ><p> <p><b>Join Us<b><p> <p>If you are motivated by the infinite hacker movement<p> <p>If you are curious about the outerspace<p> <p>If you are ready to solve the real problems of the world<p> <p>If you are passionate about building the future of Web3 world<p> <p>If you want to be a digital nomad<p> <p><br ><p> <p><b>Contact us <b><p> <p>Recruitingdorahackscom<p> <p><br ><p> <p><br ><p> <p><br ><p> <p> Please note that the position is open to applicants from any location<p> <p><b>Responsibilities<b> <p><ul><li>Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding<li> <li>Build software and systems to manage cloud infrastructure and applications including AWS GCP and Azure<li> <li>Partner with blockchain communities to improve services through rigorous testing and release procedures<li> <li>Create sustainable systems and services through automation and uplifts<li> <li>Testing the internal alarming system and vulnerabilites<li> <li>Help patch system defects and daily operation<li> <ul><p><b>Qualifications<b> <p><ul><li>Bachelor degree or above in Computer Science or related majors<li> <li>Strong knowledge of Linux system and cloud technology<li> <li>Experienced in blockchain <li> <li>Good coding and strong testing skills<li> <ul><p> <p><p><b>Logistics <b><p> <p><br ><p> <p>This is a remote position that can be done from anywhere We are able to provide visa sponsorship in some countries and the possibilities can be discussed in interview process<p> <p><br ><p> <p>Our interview process takes place on ZoomGoogle Meeting and consists of the following<p> <p><br ><p> <p> Test Online testTakehome assignment<p> <p> Recruiter call 1530 minutes<p> <p> Team interview 4560 mins <p> <p> Final interview 45 mins<p> <p><br ><p> <p>If you need any support for the interview process pls do not hesitate to contact us by <p> <p><b>recruitingdorahackscom<b><p> <p><p>
Software Development Engineer
Company: Patrick J McGovern Foundation
Location: Remote
Posted Apr 15, 2024
The Patrick J. McGovern Foundation is seeking an experienced Software Development Engineer to join their Data Solutions team. The role involves full stack development of cloud solutions based on ML model predictions, using a rapid prototyping approach. The ideal candidate will work closely with cross-functional teams, understand end-user needs, and develop reliable, safe, and scalable solutions. The foundation offers competitive compensation, health coverage, long-term rewards, flexible PTO, remote work environment, wellness support, parental leave, learning reimbursements, and philanthropic gift matching. PJMF is committed to inclusion, diversity, equity, and accessibility.
Senior Disputes Analyst
Company: Marqeta
Location: Remote
Posted Apr 15, 2024
Marqeta, a leading company in embedded finance, is seeking a Senior Dispute Analyst with 5+ years of relevant experience. The role involves managing disputes and chargebacks, understanding card network regulations, and working with offshore teams. The ideal candidate should have a strong understanding of EU regulations, data privacy, and be able to work independently with high volume caseloads. They should also possess superior communication skills and a positive attitude. Marqeta values diversity and inclusion, and offers a fun culture with opportunities for growth in a high-performing team.
Blockchain Security Engineer (Fresh Graduates are Welcome!)
Company: Crypto.com
Location: Remote
Posted Apr 17, 2024
<p><span>The Cybersecurity and Data Privacy team reports directly under the office of the CISO headed by Chief Information Security Officer CISO Jason Lau <span>httpswwwlinkedincominjasonciso<span> who has over 23+ years of experience in the cybersecurity space awarded Global Top 100 CISO and also serves on the World Economic Forum International Association of Privacy Professionals and more The team comprises of multiple functions from Blockchain Security Operational Security Security Governance and Compliance and more We drive a culture of having a growth mindset and being humble to help everyone achieve their potential Security and Data Privacy Compliance first strategy which has been at the core of our company The security team helped to drive us to be the first Crypto company worldwide to achieve ISO27001 ISO27701 ISO22301 and PCIDSS 321 Level 1 certifications Extremely detailed third party attested by international audit firm SGS and achieved Adaptive Tier 4 the highest level possible for the US National Institute of Standards and Technology NIST Cybersecurity Framework and the latest NIST Privacy Framework as well as SOC2 and many other regional certifications like the Data Protection Trust Mark<span><p> <p><b>Responsibilities<b> <p><ul><li>Design and develop system on wallet and blockchain reconciliation system <li> <li>Design and build scalable infrastructure for the wallet and reconciliation system<li> <li>Develop deep understanding of the Blockchain technology specifically public Blockchain<li> <li>Work on lowlevel blockchain functionality such as transaction serialization and signing for various cryptocurrencies<li> <ul><p><b>Requirements<b> <p><ul><li>Degree in Computer Science or Engineering or similar discipline<li> <li>At least 2 3 years of commercial experience in building backend system in NodeJSTypescript<li> <li>Polyglot programmer JavascriptJavaRustany esoteric programming language<li> <li>Able to troubleshoot and debug issues and demonstrate a methodical approach to root cause analysis<li> <li>A team player<li> <li>Eager for constant learning from both success and failure remaining open to change and continuous improvement<li> <li>Enthusiastic about the future of blockchain<li> <li>Curious and comfortable with ambiguity<li> <p><br ><p> <ul><p><b>Nice to Have<b> <p><ul><li>Have practical experience developing on public blockchain platforms such as Bitcoin or Ethereum andor experience with private blockchain platforms<li> <li>Experience in threat modeling risk analysis and assessment activities<li> <li>Have tinker with softwarehardware to understand things under the hood and to break things<li> <ul><p> <p><p>Hybrid<p> <p>LIMK1<p> <p><br ><p> <p><b>Life <b><b>Cryptocom<b><p> <p><span> <span><p> <p><span>Empowered to think big Try new opportunities while working with a talented ambitious and supportive team<span><p> <p><span>Transformational and proactive working environment Elevate employees to find thoughtful and innovative solutions<span><p> <p><span>Growth from within We help to develop new skillsets that would impact the shaping of your personal and professional growth<span><p> <p><span>Work Culture Our colleagues are some of the best in the industry we are all here to help and support one another<span><p> <p><span>One cohesive team Engage stakeholders to achieve our ultimate goal Cryptocurrency in every wallet <span><p> <p><span> <span><p> <p><span> <span><p> <p><i><b>Are you ready to kickstart your future with us <b><i><p> <p><span> <span><p> <p><b>Benefits<b><p> <p><span> <span><p> <p><span>Competitive salary <span><p> <p><span>Medical insurance package with extended coverage to dependents <span><p> <p><span>Attractive annual leave entitlement including birthday work anniversary<span><p> <p><span>Work Flexibility Adoption Flexiwork hour and hybrid or remote setup<span><p> <p><span>Aspire career alternatives through us Our internal mobility program can offer employees a diverse scope <span><p> <p><span>Work Perks <span>cryptocom<span> visa card provided upon joining <span><p> <p><span> <span><p> <p><span>Our <span>Cryptocom<span> benefits packages vary depending on region requirements you can learn more from our talent acquisition team<span><p> <p><span> <span><p> <p><b>About <b><b>Cryptocom<b><b><b><p> <p><span> <span><p> <p><span>Founded in 2016 <span>Cryptocom<span> serves more than 80 million customers and is the worlds fastest growing global cryptocurrency platform Our vision is simple Cryptocurrency in Every Wallet™ Built on a foundation of security privacy and compliance <span>Cryptocom<span> is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders creators and entrepreneurs to develop a fairer and more equitable digital ecosystem<span><p> <p><span> <span><p> <p><span>Learn more at <span>httpscryptocom<span> <span><p> <p><span> <span><p> <p>Cryptocom<span> is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way <span>Cryptocom<span> values diversity and inclusion seeking candidates with a variety of backgrounds perspectives and skills that complement and strengthen our team<span><p> <p><span> <span><p> <p><span>Personal data provided by applicants will be used for recruitment purposes only<span><p> <p><span> <span><p> <p><span>Please note that only shortlisted candidates will be contacted<span><p> <p><p>
Customer Care Associate, Remote in Greater Toronto Area
Company: Carewell
Location: Remote
Posted Apr 17, 2024
<div> <p><span>Are you a datadriven problem solver who is passionate about making a difference in the lives of others while contributing to a successful business Join Carewell and be a part of a team that creates impactful solutions for caregivers and their unique challenges Were looking for hardworking individuals committed to raising the bar and striving for impact scalability and simplicity Build your career with Carewell a categorydefining business dedicated to making caregiving easier<span><p> <div> <p><strong>Our recruiting team will never ask for personal financial or identity information during the application or interview process Please report any suspicious activity to us directly 8006962273<strong><p> <div> <p> <p> <div> <p><strong>The importance of hiring a Customer Care Associate<strong><p> <p>As a Customer Care Associate you will be responsible for providing top tier service in order to help and support family caregivers while remaining loyal to our top company value Putting people first You will use your strong service aptitude attention to detail and problem solving ability to be a caregiver advocate You will spend the bulk of your work day on the phone with customers taking care of their needs and supporting them through their journey as a caregiver<p> <p><strong>What youll do<strong><p> <ul><li>Help support and care for our customers through quality conversations and customer service experiences<li> <li>Answer phones and assist customers with order placement reorders product questions and guidance returns and website navigation<li> <li>Ensure every customer feels valued and supported<li> <li>Build customer relationships based on trust kindness and reliability <li> <li>Recommend products that best serve our customers interests<li> <li>Practice active listening clarify information and diffuse tension for upset customers<li> <li>Participate in ongoing training and learning opportunities <li> <li>Utilize software databases scripts and tools appropriately<li> <li>Adhere to all company policies and procedures <li> <ul><p><strong>Metrics <strong><p> <ul><li>Customer Satisfaction CSAT Average of at least 45<li> <li>Answer Rate of 90 or more<li> <li>Average Handle Time AHT of 62 minutes or less <li> <li>Autoship Conversion of 14 or higher <li> <ul><p><strong>What youll need<strong><p> <ul><li>Must be located in the Greater Toronto Area<li> <li>12 years experience in customer care or servicerelated industry directly taking care of customers <li> <li>Proven history of strong service attitude volunteer experience passion projects etc<li> <li>Exceptional service skills including active listening writtenverbal communication skills and a professional phone voice <li> <li>Proficiency with computer skills and strong typing skills<li> <li>Reliable access to a private secure quiet workspace<li> <li>Reliable highspeed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet<li> <li>Must be legally authorized to work in Canada We are unable to sponsor or take over sponsorship of an employment Visa <li> <li><strong>Ability to complete and graduate from a 3week training program MondayFriday 9am6pm EST May 28June 17<strong><li> <ul><p>The ideal candidate will have a passion for helping others We want our Customer Care Associates to be caregiver advocates empathetic and solution oriented The ideal candidate is comfortable asking sensitive questions and defusing challenging situations makes an effort to communicate from a place of empathy and kindness and promotes happiness and positivity in every aspect of their life You give and receive feedback often with an open mind see problems as opportunities to learn and grow and look for opportunities to enhance processes with the end goal of improving the customer experience You enjoy working collaboratively with teammates and you are resourceful while working independently <p> <p><strong>Bonus points<strong><p> <ul><li>Fluent in Spanish<li> <li>Experience working in healthcare PSW CNA PCW Nurse etc <li> <li>Experience working in a high volume contact center environment<li> <ul><p><strong>Mandatory training<strong><p> <ul><li>3 weeks<li> <li>MondayFriday <li> <li>May 28June 17<li> <li>9am6pm EST<li> <ul><p><strong>Available shift options after graduating training <strong><p> <ul><li>SundayThursday 2pm11pm EST<li> <li>TuesdaySaturday 2pm11pm EST<li> <li>MondayThursday and Saturday 2pm11pm EST<li> <ul><p><strong>What we offer<strong><p> <ul><li>CAD $1820 per hour<li> <li>The ability to work 100 remotely<li> <li>Vacation <li> <li>Holiday pay with premium pay for working on the holiday<li> <li>$500 sign on bonus for fluent Spanish speaking employees bonus is advanced after 6 months of employment <li> <li>$250 sign on bonus for holding an expired CNA license or $500 bonus opportunity for holding an active CNA license bonus is advanced after 6 months of employment<li> <ul><p><br ><br ><p><div> <p><strong>About Carewell<strong><p> <p><span>Carewell is a categorydefining business that is dedicated to providing the most trusted and reputable retail source for caregiving products Our vast selection of expertvetted products includes incontinence supplies wound care nutrition mobility aids and more all available at the best prices with fast reliable shipping We are proud to have been recognized as one of the fastestgrowing companies in the US ranked on the Inc 5000 and named one of the most customercentric companies in the world by Forbes in 2022 At Carewell we understand the importance of caregiving and we strive to provide the highest quality products to help caregivers provide the best care possible for their loved ones<span><p> <p><span>As the number of older adults in the US grows the need for caregiving solutions will only increase By joining Carewell you will have the opportunity to work in a space that is constantly evolving with new challenges and opportunities for growth We are committed to being architects of our own success always striving to improve our teams partnerships and solutions to ensure impact scalability and simplicity As a member of our team you will have the opportunity to collaborate with likeminded individuals using customer insights data research and feedback to make decisions and create the most effective solutions If you are ready to join a team of dedicated individuals who are committed to making a difference in the world Carewell is the place for you<span><p> <p><strong>Learn more about <strong><span>us in the <span><span>Carewell Newsroom<span><span><span><p> <p><span>Carewells mission is centered around creating a better world for care We believe having diverse and inclusive teams is an integral part of carrying out that mission <span><span>Our increasingly diverse world is faced with complex care challenges that can best be solved through a diverse and inclusive workforce community of partners and stakeholders <span><span>Carewell is committed to equal opportunity and we welcome and encourage all walks of life to come learn grow collaborate and create a better world for care with us<span><p> <div>