Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

SVP - Strategic Planning

Company: EVERSANA

Location: USA

Posted Nov 24, 2025

EVERSANA INTOUCH® is a global marketing agency focused on improving patient lives through innovative solutions, emphasizing diversity, inclusion, and a commitment to employee growth and ethical practices.

Senior Software Engineer (Tech Lead, React/Next/Nest)

Company: RV LIFE

Location: Anywhere

Posted Nov 24, 2025

RV LIFE is seeking a Senior Software Engineer to lead the development of innovative applications for RVing technology. The role involves architecting and developing scalable, serverless solutions on AWS, leading greenfield development, and providing technical leadership. The company values innovation, collaboration, and continuous learning in a fully remote environment.

Account Executive - Enterprise

Company: Zapier

Location: North America

Posted Nov 24, 2025

Zapier is seeking an experienced Enterprise Account Executive to join their upmarket sales team. The role involves selling Zapier's automation platform to global customers, collaborating with cross-functional teams, and driving revenue. Zapier values diversity, remote work, and the use of AI tools responsibly.

Lead Technical Skills Enablement Program Manager - Customer Succes

Company: HubSpot

Location: Remote

Posted Nov 24, 2025

This job posting seeks a Technical Skills Enablement Program Manager to build technical expertise for Customer Success teams, focusing on troubleshooting, training, and scalable competency frameworks. The role involves collaborating with cross-functional teams, developing training content, managing vendor relationships, and measuring the impact of technical enablement initiatives. Key qualifications include 5+ years of experience in technical enablement, deep HubSpot product knowledge, and strong program management skills.

Engineering Manager - Growth

Company: Zapier

Location: North America

Posted Nov 24, 2025

Zapier is seeking an Engineering Manager for Growth Personalization to lead a team building and maintaining the company's personalization infrastructure. The role involves collaborating with cross-functional teams, defining technical strategy, and driving user engagement through personalized experiences. Zapier values responsible AI use and emphasizes remote work, diversity, and inclusivity.

Customer Success Manager - High Touch

Company: n8n

Location: USA

Posted Nov 24, 2025

n8n is an open-source workflow orchestration platform that empowers technical teams to automate faster and smarter. The company has grown rapidly since its founding in 2019, with a diverse team of over 160 employees, a strong community of 650,000 active developers, and significant funding from investors. n8n focuses on building strong customer relationships, driving adoption and retention, and fostering a passionate, inclusive culture.

Senior Machine Learning Engineer - Relevance and Personalization

Company: Airbnb

Location: USA

Posted Nov 24, 2025

The Relevance and Personalization team at Airbnb is responsible for search and recommendation across the platform. The team builds cutting-edge AI technologies for end-to-end search ranking, leveraging rich signals from various data types. They collaborate with cross-functional partners to develop ranking solutions and support a healthy marketplace for hosts and guests.

Sr. SW Engineer - Authorizations

Company: Visa

Location: Brazil

Posted Nov 24, 2025

Pismo is a technology company founded in 2016 that provides cloud-based solutions for banking and payment systems, collaborating with Visa to address technological challenges. The job description highlights a remote position in Brazil requiring expertise in Java, AWS, and microservices for a team focused on secure, scalable financial solutions.

Project Development Lead

Company: Future of Life Organizations

Location: USA

Posted Nov 24, 2025

FLF seeks a Project Development Lead to steer transformative technology towards benefiting humanity. The role involves research, planning, and executing strategies like fellowships and grants. Applicants should be outcome-oriented and comfortable with both moonshots and concrete projects.

Identity Security - Sr. Customer Success Manager

Company: Saviynt

Location: Remote

Posted Nov 24, 2025

Saviynt's AI-powered identity platform manages and governs access to an organization's applications, data, and business processes. The company is recognized as a leader in identity security, helping organizations safeguard digital assets, drive operational efficiency, and reduce compliance costs. The job description outlines the role of a Customer Success Manager, who will drive customer loyalty, adoption, and expansion of Saviynt's Enterprise Identity Cloud, translating its power into measurable enterprise outcomes for Fortune 500 and Global 1000 clients.

Senior Tester - Manual + Automation

Company: NECSWS

Location: UK

Posted Nov 24, 2025

NEC Software Solutions offers a role in digital transformation with competitive benefits and opportunities to impact public services. The position requires manual and automation testing skills, with a focus on quality assurance and collaboration tools.

Staff Frontend Software Engineer

Company: Circadence Corporation

Location: USA

Posted Nov 24, 2025

Circadence is hiring a Staff Front End Engineer to lead the development of the RangeGPT user interface, a cutting-edge cyber range design and analysis tool. The role involves architecting and evolving the frontend codebase using React, TypeScript, and modern libraries, as well as designing and implementing scalable component frameworks and UI state models. The ideal candidate should have 7+ years of professional experience in frontend or fullstack roles with a strong UI focus, expert-level proficiency in React + TypeScript, and proven experience owning frontend frameworks and design systems used by cross-functional teams.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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