Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Senior Learning Experience Designer

Company: GitLab

Location: USA

Posted Nov 24, 2025

GitLab is seeking a Senior Learning Experience Designer to join their Professional Services team. The role involves creating engaging, outcome-driven learning experiences for customers using instructional design expertise and technical knowledge. The ideal candidate will have experience in creating various learning materials and be passionate about simplifying complex technical topics.

Senior Site Reliability Engineer - Growth

Company: Kraken

Location: USA

Posted Nov 24, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium crypto products and prioritize security, education, and client support. The company is fully remote with a diverse global workforce.

Senior Sofware Engineer (Localization)

Company: Mozilla

Location: Netherlands

Posted Nov 24, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser, and focus on diverse areas including AI, social media, and security. The Mozilla Corporation is wholly owned by the nonprofit Mozilla Foundation and is committed to making the internet better for people.

Sr Data Solutions Analyst

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 24, 2025

The Sr Data Solutions Analyst role at Liberty Mutual involves standardizing financial data using their Financial Data platform. The position requires financial and insurance expertise, critical thinking, and the ability to craft sophisticated data solutions. The role includes working with stakeholders to define metrics, prioritize efforts, and ensure high-quality data deliverables.

Data Entry Clerk

Company: Sensor Tower

Location: USA

Posted Nov 24, 2025

Sensor Tower offers a part-time remote data entry role with specific responsibilities and benefits. Applicants must meet certain criteria and follow application guidelines.

Senior Recruiter

Company: MissionWired

Location: USA

Posted Nov 24, 2025

MissionWired is a direct marketing agency for nonprofits and Democratic organizations, helping partners create fundraising strategies and tell ambitious stories. They have converted over $45 billion in donations and work with various nonprofit organizations and political groups. The company values diversity, inclusion, and equitable hiring practices.

Taxonomist

Company: Airbnb

Location: Remote

Posted Nov 24, 2025

This job description outlines a Taxonomist role at Airbnb involving collaboration across teams, data governance, taxonomy development, and semantic data strategies. The position emphasizes innovation, cross-functional teamwork, and impactful contributions to information management systems.

Actuary - Personal Auto Planning and Monitoring

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 24, 2025

The Auto Planning and Monitoring loss team at US Retail Markets is seeking a Senior Actuarial Analyst to ensure target profitability and drive business actions. The role involves analyzing frequency and severity trends, collaborating with cross-functional teams, and providing clear communication to stakeholders. Ideal candidates have strong communication skills, knowledge of macroeconomic trends, and advanced computing skills.

Sr. Product Designer - Assessments

Company: Khan Academy

Location: USA

Posted Nov 24, 2025

Khan Academy seeks a Senior Product Designer to innovate K12 solutions, focusing on equitable education. The role emphasizes accessibility, collaboration, and impactful design within a mission-driven nonprofit. The text highlights their commitment to diverse communities, learning outcomes, and transformative educational tools.

SEO/AEO Editorial Contractor

Company: Webflow

Location: USA

Posted Nov 24, 2025

Webflow seeks an SEO Editorial Contractor for a 6-month contract role focusing on content operations, SEO optimization, and editorial management. The position requires expertise in SEO fundamentals, Webflow CMS, and AI tools, with responsibilities including content staging, metadata updates, and process improvements. It is an independent contractor role without benefits.

Senior Sales Engineer / Solutions Engineer

Company: Yubico

Location: Remote

Posted Nov 24, 2025

Yubico promotes secure login solutions globally, emphasizing strong company culture, employee benefits, and a mission to enhance internet security. They offer a comprehensive rewards package and a collaborative work environment.

Auto Claims Adjuster

Company: Sedgwick

Location: Remote

Posted Nov 24, 2025

Sedgwick is a company that values its employees and provides a caring culture, work-life balance, and opportunities for career growth. It is recognized as one of the best workplaces in the financial services and insurance industry. The company offers various benefits and encourages diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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