Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Lead - Product Designer

Company: MyFitnessPal

Location: USA

Posted Nov 24, 2025

MyFitnessPal seeks a Lead Product Designer to reimagine their platform's entry experience, emphasizing user-centric design, cross-functional collaboration, and impactful health solutions. The role involves shaping product vision, conducting research, and creating scalable frameworks while aligning with company values like kindness, data-driven decisions, and continuous improvement.

Senior Web Strategist

Company: Typeform

Location: USA

Posted Nov 24, 2025

The text describes a senior web optimization role focused on driving growth and revenue through website transformation. It outlines responsibilities like leading CRO initiatives, managing technical improvements, and ensuring high-performance web experiences. The role emphasizes cross-functional collaboration, data-driven decision making, and long-term platform stability. Compensation details are provided with a transparent salary range and performance-based bonus.

Lead Infrastructure Engineer

Company: Builder.io

Location: North America

Posted Nov 24, 2025

The role of Lead Infrastructure Engineer on the Fusion team involves shaping the future of the production platform Fusion Cloud. The responsibilities include VPC architecture, Kubernetes scaling, networking, Infrastructure-as-Code, observability, and tooling. The requirements include 7+ years of experience in SRE/DevOps/Infrastructure Engineering, deep expertise in a major cloud provider, proficiency in managing production environments, adaptability, customer focus, and IaC/scripting skills.

Recruiting Systems and Analytics Lead

Company: Mercury

Location: USA

Posted Nov 24, 2025

Mercury is seeking a Recruiting Systems and Analytics Lead to build and maintain the infrastructure that powers their hiring process. The role involves owning and improving recruiting systems, building data pipelines, analyzing recruiting data, creating dashboards, and leading AI and automation projects. The ideal candidate should have 5-8 years of experience in recruiting operations, systems, or analytics, advanced Excel/Google Sheets skills, SQL knowledge, experience with recruiting systems like Greenhouse or Ashby, and strong communication skills.

Full-Stack Web Development Manager– Adobe AEM / Marketing Integrations

Company: iRhythm

Location: Remote

Posted Nov 23, 2025

iRhythm is a digital healthcare company seeking a manager-level Full Stack Web Developer to lead and evolve their global digital experience. The role involves technical leadership, full-stack development, managerial responsibilities, security compliance, documentation, collaboration, and communication. The company offers competitive compensation, benefits, and a focus on diversity and inclusion.

Webflow Lead Solutions Architect - Strategic Accounts

Company: Webflow

Location: USA

Posted Nov 24, 2025

Webflow is a platform that combines visual development, content management, AI-driven personalization, hosting, and analytics. It aims to empower teams to build, manage, and optimize websites. The company is looking for a Lead Solutions Architect with extensive experience in web development and enterprise consulting to drive long-term strategy and influence product direction.

Product Designer - Design, Dev, & AI Tools

Company: Figma

Location: USA

Posted Nov 24, 2025

Figma is seeking technically-minded product designers to shape how teams build together. The role involves turning ambiguity into clarity, collaborating with engineers, PMs, and researchers, and helping invent new ways for people to design and build products. The company values curiosity, technical challenges, and simplicity.

Account Manager

Company: Trafilea

Location: USA

Posted Nov 24, 2025

Trafilea is a consumer tech platform that builds and scales brands through AI technology and data-driven excellence. The company is seeking an Account Manager Wholesale to expand its retail footprint across North America and beyond, managing relationships with major retailers and driving multimillion-dollar sales growth. The role involves collaborating cross-functionally, analyzing sales trends, and leading key initiatives to support brand expansion.

Senior Solutions Architect

Company: Degreed

Location: USA

Posted Nov 24, 2025

The job description highlights a Senior Solutions Architect role at Degreed, emphasizing opportunities to shape AI initiatives, bridge technology and strategy, and deliver impactful solutions for global clients. It outlines key skills, responsibilities, and the company's commitment to innovation and meaningful outcomes.

Senior Sofware Engineer (Localization)

Company: Mozilla

Location: Finland

Posted Nov 24, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser, and focus on diverse areas including AI, social media, and security. The Mozilla Corporation is wholly owned by the nonprofit Mozilla Foundation and is committed to making the internet better for people.

Sr. Program Manager - Transformation

Company: iRhythm

Location: Remote

Posted Nov 23, 2025

iRhythm is a leading digital healthcare company that creates trusted solutions for detecting, predicting, and preventing disease. The company is seeking a Senior Program Manager to work within the Transformation Management Office (TMO) and drive organizational initiatives, foster a culture of change, and ensure programs deliver value and meet their intended goals. The role requires at least 12 years of related experience, proficiency in Microsoft Office Suite and project management tools, and strong verbal and written communication skills.

iOS Software Engineer - Ad Formats

Company: Reddit

Location: USA

Posted Nov 24, 2025

The Brand Ad Formats team at Reddit focuses on developing high-impact ad formats to maximize reach and brand awareness for advertisers. They are working on innovative new ad formats, including interactive and AI-powered formats. The team is seeking a skilled iOS engineer to build ad experiences and collaborate across product and engineering teams.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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