Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Senior Account Manager

Company: EVERSANA

Location: USA

Posted Nov 20, 2025

EVERSANA INTOUCH is a global marketing agency network serving the life sciences industry. They provide creative, media, enterprise solutions, and data analytics services. The company values diversity, inclusion, and patient-centricity. They are looking for a Senior Account Manager with marketing and advertising expertise, strong client relations skills, and the ability to manage projects successfully.

Tech Lead - Storypilot

Company: Storyteller

Location: Hungary

Posted Nov 20, 2025

This job posting highlights a high-growth SaaS company seeking a technical leader to drive innovation in a remote work environment. The role involves building scalable systems, collaborating with cross-functional teams, and leveraging AI to enhance content platforms for global sports brands. The company emphasizes autonomy, ownership, and continuous learning.

Security Engineer (DLP)

Company: Scopely

Location: Canada

Posted Nov 20, 2025

Scopely is seeking a Security Engineer DLP to join their Data Protection team in Canada. The role involves maturing corporate security and data protection programs, investigating incidents, and enhancing visibility into sensitive data movement. The ideal candidate should have experience in security engineering, data analysis, and handling data leaks and insider security incidents. Scopely is committed to creating a diverse and supportive work environment.

Tech Lead - Storypilot

Company: Storyteller

Location: Bulgaria

Posted Nov 20, 2025

The job posting describes a fully remote, high-growth B2B SaaS platform called Storyteller that enables companies to add Instagram-style stories to their apps and sites. The role involves leading a team of engineers to build production systems, architect NET services, and leverage AI tools. The company values technical leadership, problem-solving, communication, ownership, and a learning mindset.

Tech Lead - Storyteller Core Platform

Company: Storyteller

Location: Bulgaria

Posted Nov 20, 2025

This job description highlights a leadership role in a fast-growing SaaS company focused on building scalable systems for global sports brands. The position emphasizes technical leadership, problem-solving, and collaboration, with opportunities to work on cutting-edge technologies and AI. The company values capability and trajectory over checklists, offering a structured recruitment process with remote steps and a focus on practical, measurable outcomes.

Cyber Security Manager - AI Enablement and Delivery

Company: Blackbaud

Location: USA

Posted Nov 20, 2025

Blackbaud is seeking an experienced AI Enablement and Delivery Cyber Manager to lead a team in securing AI solutions and ensuring compliance with industry standards. The role involves partnering with technology teams, providing guidance on AI security, leading a global team, and driving the adoption of AI and automation technologies to enhance cyber capabilities.

Tech Lead - ClipCrop

Company: Storyteller

Location: Bulgaria

Posted Nov 20, 2025

The job posting describes a fully remote, high-growth B2B SaaS company called Storyteller that helps companies add Instagram-style stories to their apps and sites. They are looking for a technical lead to own outcomes, lead a team of 24 engineers, and build production systems using the latest hardware tech stack and tools. The role involves setting clear goals, designing and building systems, operating what you build, prioritizing for the business, growing people and the codebase, and leveraging AI effectively.

Senior Fullstack Engineer - Observability

Company: Canva

Location: Australia

Posted Nov 20, 2025

Canva is seeking a full-stack engineer to join their Observability Insights Team, focusing on building user-facing observability tools and platform infrastructure. The role involves delivering features, building cross-telemetry applications, owning platform infrastructure, partnering with engineering customers, balancing best practices with user needs, participating in incident response, modernizing observability tooling, and mentoring team members. The ideal candidate should have strong computer science knowledge, full-stack engineering experience with React and Golang, deep observability domain knowledge, experience building user-facing applications, proficiency with observability platforms and tools, understanding of distributed systems observability, infrastructure and operations experience, strong product thinking, customer empathy, and excellent communication skills.

NetSuite Technical Consultant

Company: Fortive

Location: USA

Posted Nov 20, 2025

The text describes a NetSuite Administration and Customization role requiring hands-on experience as a NetSuite Technical Consultant, Administrator, or Developer. The role involves managing user roles, access controls, system performance, and release upgrades. The candidate should have experience with SuiteBuilder, SuiteFlow, custom records, fields, forms, reports, dashboards, and workflows. The role also requires providing administrative and functional support for core finance modules and contributing to the strategic NetSuite roadmap.

Tech Lead - ClipCrop

Company: Storyteller

Location: Hungary

Posted Nov 20, 2025

The job posting describes a fully remote, high-growth B2B SaaS platform called Storyteller that helps companies add Instagram-style Stories to their apps and sites. The company is looking for a technical lead to own outcomes, lead a team of 24 engineers, and build production systems using the latest hardware tech stack and tools. The role involves designing and implementing NET services, APIs, and SQL Server for a multitenant B2B SaaS platform, as well as leveraging AI to accelerate development. The company values capability, trajectory, and a learning mindset.

Vice President - Marketing

Company: Relay Graduate School of Education

Location: Remote

Posted Nov 20, 2025

Relay Graduate School of Education is seeking a Vice President of Marketing to lead the institution's comprehensive marketing strategy, drive enrollment, and grow brand visibility. The role involves strategic marketing leadership, brand messaging, communications, and team development. The ideal candidate should have 8+ years of marketing experience, a proven track record in integrated marketing strategies, and a strong commitment to educational equity.

Director - Defense Sales and Growth

Company: Edge Case Research

Location: USA

Posted Nov 20, 2025

Edge Case Research is a company focused on enabling the safe deployment of frontier technologies and sophisticated systems, particularly in the autonomous systems domain. They offer products and services to assure the safety of autonomous systems for real-world deployment, catering to diverse markets such as automotive, mining, defense, insurance, and aerospace. The company is founded by world leaders in autonomous system safety and is actively involved in writing standards and developing products to bring innovation safely into society.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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