Life Insurance Jobs in Portland, ME
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Talent Coordinator
Company: Baker Newman Noyes
Location: Portland, ME
Posted Sep 25, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity and expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable law. We support this through a variety of benefits, including: 20 days paid time off, 5 sick days, 11 paid holidays 6-week paid parental leave Health, Dental, Pet, Vision, Disability and Life Insurances 401(k) Plan with company match Profit Sharing Plan Business-casual office environment Baker Newman Noyes is an Equal Employment Opportunity employer. BNN's culture champions career advancement, mentorship, community involvement, and exceptionally responsive client service. This position offers an opportunity to collaborate with HR professionals, employees, and management to ensure the smooth execution of processes and procedures. With offices in Maine, Massachusetts, and New Hampshire, BNN has a reputation for teamwork, collaboration, and client excellence throughout New England and beyond. Competencies and Position Requirements Assists in the recruitment process by maintaining our employer profiles and posting job listings on various job boards Assists in sourcing candidates for key, hard-to-fill roles Assists in organizing and attending job fairs, networking events, and other recruitment activities to promote the organization and its opportunities Assists with various projects within Zoom Info and LinkedIn to create pipeline Responsible for ongoing communication to upcoming new hires with extended start dates Submits referral bonus requests to payroll Assists with the new hire onboarding process, including coordinating training schedules, launching background checks, deploying communications to new hires, & distributing and collecting new hire forms Supports People Operations Generalist with offboarding administration Administers user access for the Learning Management System for Continuing Professional Education (CPE) Provides and processes the Certified Public Accountant (CPA) Exam Study Material Agreement for new hires and submits CPA bonus requests to payroll Assists with planning, participating in, and executing a variety of HR special events which may include meal coordination, logistics, scheduling, and communication Supports learning and development with research of topics, creating presentations, scheduling, and various transactional tasks Provides general administrative support for the team, firm-wide internal initiatives, and any other responsibilities as assigned Education and Experience 1-3 years of prior experience in an administrative or HR support role Effective organizational skills and attention to detail Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Effective communication skills, both written and verbal Ability to handle sensitive and confidential information with discretion and professionalism Strong interpersonal skills and the ability to work collaboratively within a team Flexibility to adapt to changing priorities in a fast-paced environment Work Environment Some travel required Ability to work a flexible schedule based on business needs Hybrid work option Supportive and collaborative culture BNN strongly believes in maintaining a healthy balance between work and personal life. About the Position If you're looking for a rewarding opportunity in a professional atmosphere with immense positivity, incredible talent, and exciting potential, then Baker Newman Noyes is the place for you. BNN was founded to create opportunity for our employees, clients, and communities. The Talent Coordinator will play a crucial role in supporting talent acquisition operations and other areas of human resources. We provide expert accounting and advisory services across several industries.
Regulatory Compliance Analyst I
Company: MEMIC
Location: Portland, ME
Posted Oct 09, 2023
The Regulatory Compliance Analyst I ensures that accurate rate, rule and form filings are submitted to the applicable states within the timeframes established in order to ensure the success of the Underwriting Team’s production goals.Researches, interprets and communicates new and existing regulatory requirements to business partners in a timely and efficient manner.Prepares and submits rate, rule and form filings to regulatory agencies for approvals.Responds to state objections and involves actuarial assistance as necessary.Monitors all assigned states for changes in rates, rules and forms and takes appropriate action to satisfy filing requirements.Maintains timely and accurate documentation of compliance issues across all business areas.Coordinates rate, rule and form changes with all functional areas to ensure the integrity of the company policy administration system(s) and tests the policy administration systems for accuracy.Maintains a database for all filing activity in assigned states.Fosters business relationships with Underwriters and other staff regarding the status of filing activity and changes to the policy administration system. Leads special projects when assigned. Requirements: Bachelor's Degree in Business Administration or related field or equivalent work experience.Experience in insurance fields, specifically workers’ compensation insurance rules and concepts is desired.Sense of urgency and the ability to prioritize conflicting responsibilities.Accuracy and attention to detail a must.Ability to analyze regulatory changes, develop appropriate action plan and make independent decisions.Must have excellent analytical, reading, comprehension and writing skills.Proficient in Microsoft Office, including Excel and Word, is a must.Prior experience with SERFF preferred.Effectively communicates using written, verbal and listening skills.Excellent information gathering skills and the ability to convert and summarize research data for others a must.Our comprehensive benefits package includes all traditional offerings such as:Health Insurance options, Dental Insurance options and Vision InsuranceEmployee Life Insurance/AD&D and Dependent Life Insurance optionsShort-term & Long-term DisabilityHealth Savings Account with potential employer matchFlexible Medical and Dependent Care AccountAccident InsuranceCritical Illness InsuranceEmployee Assistance ProgramLegal/Identify Theft Insurance optionsLong Term Care InsurancePet Insurance401 (k) Retirement Plan with match up to 5%, plus profit sharing & discretionary contributions (subject to vesting)4 weeks of Paid Time Off (PTO)7 paid holidaysWe also offer other benefits to help foster a healthy, balance lifestyle such as:Flextime schedulesPaid Parental LeaveStudent loan paydown and refinancing assistanceEducational assistance for job related courses, seminars, certifications or degreesOne paid day every year to volunteer for your non-profit of choiceOn-site fitness center (Maine & Virginia) or fitness reimbursementSubsidized parkingSit-Stand desks & daily stretch breaksMEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. At MEMIC our values are to be conscientious, to be an expert, to be a partner, to be curious and to be transparent.The Regulatory Compliance Analyst I’s primary responsibilities include drafting filings, communicating with internal business partners, corresponding with state regulators as part of the filing process and testing the policy administration system for accuracy. MEMIC is an equal opportunity employer encouraging diversity in the workplace. IND2022 The Mission of The MEMIC Group is to make workers' comp work better with compassion, trusted partnerships, and relentless commitment to workforce safety. The secret to the success and longevity of great organizations is their shared vision and strong values.
Hexagon BIM Manager
Company: Access Sciences
Location: Portland, OR
Posted Oct 01, 2023
Required Skills, Experience, and Knowledge Bachelor's degree in the building industry 5+ years of experience as a BIM Manager5-10 years of Hexagon Intergraph S3D (SmartPlant 3D), SPID (SmartPlant P&ID), SPEL (SmartPlant Electrical).Working knowledge of Microsoft Office Suite. This includes drafting a BIM protocol and/or BIM implementation plan. Job Duties Participate in workgroup to help refine Intel BIM standards, and guidelines.Define and communicate project goals and milestones.Establish documented processes, procedures, and workflows.Manage interoperability of BIM and design engineering and construction tools.Ensure project adherence to BIM requirements.Refine and monitor quality control programs.Lead and facilitate project kick-off meetings and follow-up activities.Seek out improvements to efficiency and productivity in the organization's processes.Research, test and document new technology and processes. Nice to have Experience with Autodesk Revit and AutoCADExperience with coding (dynamo, C or python)Experience with ISO 19650 If this sounds like just the kind of flexible opportunity you are looking for, then please fill out our short initial application. For this role you will work with the Senior BIM Manager on site. The BIM manager has an administrative role in which you are responsible for setting goals, demands, and requirements. You guide and monitor the BIM processes during the project organization and throughout the entire construction chain. You will operate on a strategic, tactical, and operational level to bring different parties together and encourage them to collaborate during the entire project. Furthermore, you oversee all contractual obligations associated with BIM and working arrangements with all parties concerned in the construction process. Good luck!
Senior Copywriter
Company: Critical Mass
Location: Portland, OR
Posted Sep 27, 2023
If U.S. based: https://www.consumer.ftc.gov/articles/job-scamsavoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We will never ask you to send us money, technology, or anything else to work for our company. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. If you are an individual with disabilities who would like to request an accommodation, please reach out to [email protected] are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. Copy is your comfort-zone, but you’ve got a well-rounded knowledge of the broader industry—social media, usability, online marketing, andtraditional advertising. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly. For current CM employees, tenure will also be a consideration.Salary Range$80,000—$85,000 USDCritical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We continually review ranges to address skills, experience and markets.
Business Development Representative (Remote)
Company: Suvoda
Location: Portland, OR
Posted Sep 30, 2023
Headquartered outside Philadelphia, Suvoda also maintains offices in Portland, OR, Barcelona, Spain, Bucharest and Iasi, Romania and Tokyo, Japan. To learn more, visit suvoda.com. Follow Suvoda on Twitter and LinkedIn. LI-JD1 The company consistently boasts a customer satisfaction index of 9 out of 10, an NPS score of 70 in its annual surveys, and has been selected by trial sponsors and CROs to support nearly 1000 trials across 65 countries. Founded in 2013 by experts in eClinical technologies, Suvoda empowers clinical trial professionals to manage the most urgent moments in the most urgent trials through its IRT, eConsent, and eCOA solutions delivered on a single platform. As a key member of the Business Development Team, this individual will be responsible for identifying new business opportunities, as well as building and maintaining relationships with prospects and existing clients. This is a fully remote position. Responsibilities: Connect and build interest with prospects to convey our value proposition effectively and secure qualified meetings for sales. Collaborate closely with sales to focus on new business generation and current account expansion. Promptly respond and qualify marketing leads via events and web requests.Consistently achieve quotas to help meet revenue targets.Generate pipeline by prospecting new target accounts.Achieve direct outreach goals through sales activities – calls, emails, InMails.Perform other related duties as requiredRequirements: Bachelor's degree in Business, Management or related field1+ year(s) experience in a sales and/or sales development rolePrevious metric-driven or quota-achieving role or internship.Ability to communicate clearly and persuasively and articulate value to potential customers.Desire to learn and further develop your sales skills.Strong problem-solving skills and a self-starter attitudeOrganizational skills with the ability to effectively prioritize and manage time effectively.Who We Are: Suvoda is a global clinical trial technology company that specializes in highly complex, life-sustaining studies in therapeutic areas like oncology, central nervous system, and rare disease. Our ideal candidate is someone who thrives in a fast-paced, dynamic environment, and takes initiative to proactively seek out information and insights. We are looking for a Business Development Representative to join our growing, global Business Development team.
Tax Manager
Company: Nautilus Inc.
Location: Portland, OR
Posted Sep 29, 2023
Look here!We are currently recruiting for a Tax Manager to join the Finance team. WHAT YOU WILL DO:Lead and manage the company's quarterly and annual income tax provision under ASC 740 including the preparation of tax-related financial reporting disclosures; must have detailed working knowledge of complex income tax accounting concepts, including interim reporting, deferred taxes, uncertain tax positions, valuation allowances and foreign provisions.Lead worldwide tax compliance including Income Tax, Sales and Use Tax, Property Tax, Franchise Tax, GST, VAT, and others by using a combination of internal and external advisor resource.Oversee the preparation and recording of all required tax related journal entries and reconciliations on a monthly basis.Lead foreign statutory financial audits, oversee progress, and ensure the timely completion of the audits.Maintain the corporate worldwide entity structure and evaluate the company’s intercompany transfer pricing policy.Manage and facilitate domestic and international income tax audits: preparing responses and corresponding with auditors.Provide tax support on M&A and internal restructuring transactions including quantitative analysis of tax impact in alternative transaction scenarios and preparation of transaction step documents.Monitor legislative and regulatory tax law developments, communicate the effects of these developments to the tax team and create strategies to capitalize on changes to taxation legislation.Maintain effective control procedures over all aspects of the tax process.Conduct tax research and provide technical support to other departments, as needed.ABOUT YOU:Bachelor’s degree in accounting/Finance6+ years of relevant tax experienceCPA Required and public accounting experience highly preferredAbility to effectively supervise and work collaboratively with othersAbility to work independently and manage multiple tasks and deadlines effectivelyHighly organized and thoroughStrong attention to detail and problem-solving skillsExcellent written and oral communication skillsFlexibility and responsiveness to changeAbility to work in a fast-paced environment The pay range for this role is $100.000 to $120,000 which takes into account factors such as candidate experience, skills, training, internal team equity and local norms. We're a dynamic team driving the future of consumer fitness experiences through our well-known brands (Bowflex®, JRNY®, and Schwinn® Fitness) and a passionate company culture.We are dedicated to building a healthier world, one person at a time. We are spouses, single parents, pet parents, only children, middle children and living our best single life. Every employee is on a mission to empower healthier living through immersive, connected fitness experiences. We're runners, weight lifters, yoga lovers and outdoor enthusiasts. At Nautilus, we're engineers, accountants, customer care agents and project managers. Every member of Team Nautilus brings a unique background and skills to our company. We celebrate our differences and share one thing in common. Want to see what we're up to?
Project Manager IV
Company: Unum
Location: Portland, ME
Posted Sep 24, 2023
Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. $75,500.00-$135,900.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. Company: Unum Design Thinking, Six Sigma, ADKAR).Extensive knowledge of logical data model/management.Extensive knowledge of Unum's products and businesses preferred.Effectively uses technical project management toolsExceptional ability to work effectively in a dynamic, rapidly changing business and technical environment.Exceptional initiative and ability to set stretch goals. Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. General understanding of business requirement management and quality management in order to meet expected business solutions.Manages project quality through activities such as conducting appropriate reviews, obtaining approvals, and taking corrective action when necessary, with mentoring by a more experienced project manager, if applicable.Ensures that project documentation is complete, current and Knowledge Managed (KM) appropriately.Articulates project management best practices with peer group and others within Unum, as applicable.Contribute to adjustments to the corporate system development methodology.Proactively identifies barriers and resolves issues, determining contingency plans (executing as needed), while mitigating risk. Ensures that project member's time and experience is well utilized. This position is responsible for applying appropriate knowledge, skills, tools, and techniques to project activities to meet large, complex, cross-functional project requirements involving business applications, either automated or non-automated.
Software Developer Intern - 4 Month Winter Term
Company: Blackberry
Location: Portland, OR
Posted Sep 24, 2023
BlackBerry. Everywhere. Students also have access to discounts for local stores, transportation, restaurants and activities. Intelligent Security. We host wellness sessions, fitness courses, discounts to local gyms and offer a 24/7 Employee Assistant Program (EAP).Highly collaborative teams and a supportive workplace environment, with organization-wide events and a student social committee.Employee Perks: we have snack and beverage programs at all locations. BlackBerry Cybersecurity Business Unit delivers industry-leading cybersecurity products and solutions. ADDITIONAL ASSETS Knowledge of or experience in ReactKnowledge of or experience in cloud systems such as AWS Student Life at Blackberry Growth Mindset: employees have access to skills training and professional development courses, mentorship programs as well as unlimited access to our on-demand learning platform.Commitment to Wellness: employees have access to events that support physical, mental and financial wellness. See more about the student program at BlackBerry over on our Instagram @BlackBerryStudentLife LI-DA1 Scheduled Weekly Hours: 40 RESPONSIBILITIES Participate in the development of software solutions to address new requirements.Write code to fulfill new requirement or fix bugsProduce design and API documentation as needed.Participate in design discussions and troubleshooting sessionsCollaborate and coordinate with team members and solve problems together SKILLS AND QUALIFICATIONS Currently enrolled in Computer Science, Computer Engineering or Software Engineering program.Strong programming skills, preferably C and JavaScriptGood verbal and written communication skills.Self-starter and organized.Ability to work effectively in a team as well as independently. The development activities are focused on cloud-based microservices and user interfaces deployed on leading cloud platforms.
Master Data Analyst
Company: Biamp
Location: Portland, OR
Posted Sep 27, 2023
We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. 5+ years’ experience in ERP base data management, data governance, or a related field.Proficiency in ERP data management, MS Dynamics AX 2012 highly preferred, Infor LN desired.Strong leadership abilities, with experience in supervising and developing a team.Proficiency in data management tools, data modeling, and data quality assurance techniques.Solid understanding of data governance frameworks, practices, and principles.Excellent communication skills to interact with technical and non-technical stakeholders effectively.Analytical mindset with a focus on problem-solving and continuous improvement.Experience with data management platforms, databases, and data integration technologies.Project management skills and the ability to prioritize and manage multiple initiatives simultaneously.Experience with process improvement methodologies, such as Six Sigma or Lean, is a plus.Work environment:This is an onsite position based in Tigard, OR.Monday through Friday, 7:00AM to 3:30 PM, with flexibilityWhat we offer:Medical, Dental, and Vision 3 weeks annual PTO and 9 paid holidays 401(k) + matching Employer-paid base life insurance, short, and long-term disability Health savings accounts (with Biamp contribution) and flexible spending accounts Tuition reimbursement Discretionary profit-sharing Referral bonuses Charitable donation matchingWho is Biamp?We make the world’s most extraordinary audio and video solutions. Implement or improve data entry to resolve future occurrences.Assess and enhance base data management processes, workflows, and tools to optimize efficiency and effectiveness, leveraging automation and technology where appropriate.A successful candidate will have:Bachelor's degree in information management, computer science, business administration, or a related field. Collaborate with stakeholders to define data ownership, data stewardship, and data quality requirements.Develop and maintain a data dictionary, ensuring consistent terminology and definitions across the organization.Data Management:Oversee the creation, collection, storage, and maintenance of base data, including customer records, product information, reference data, and other critical datasets.Lead efforts to clean and standardize existing data, ensuring accuracy and compliance with industry regulations.Team Leadership:Manage a team of data analysts and administrators, providing guidance, mentorship, and performance feedback.Allocate resources effectively to achieve data management objectives and maintain a high level of team productivity.Collaboration and Communication:Partner with cross-functional teams, including IT, operations, finance, and marketing, to understand data requirements and prioritize data-related initiatives.Communicate effectively with business stakeholders to gather data needs, present findings, and address concerns.Data Quality and Integrity:Implement data quality controls and data validation processes to prevent inaccuracies and ensure data consistency.Identify and resolve data discrepancies and anomalies, working collaboratively with relevant teams to address root causes.Technology Utilization:Evaluate and recommend data management tools and solutions to enhance data accuracy, accessibility, and reporting capabilities.Collaborate with IT teams to implement and maintain data management systems and infrastructure.Performance Analysis:Define and monitor key performance indicators (KPIs) related to data quality, availability, and timeliness.Generate and present regular reports on data quality metrics and improvement progress to senior management.You'll also support with:Diagnose and correct issues in the ERP system relating to Base Data. Your expertise in data governance, team management, and process improvement will contribute to the organization's overall data management strategy and success.How you'll contribute:Data Governance: Establish and enforce data governance policies, standards, and procedures to maintain the quality and consistency of base data. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. From the smallest of rooms to the largest of venues, we empower true human connection in every space.As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:Biamp connects people through extraordinary audiovisual experiences.About our company:At Biamp, we believe the employment relationship should be reciprocal. The ideal candidate will possess a strong background in data management, exceptional leadership skills, and a keen understanding of data governance principles. The Base Data Lead will play a pivotal role in ensuring the accuracy, availability, and reliability of core data sets that drive critical business processes.
Back End Engineer
Company: ADT
Location: Portland, OR
Posted Sep 24, 2023
And as times change, so do we. Familiar with microservice architecture, development, and deployment. 5+ years of experience working with AWS, Docker, Kubernetes, etc. Familiarity with web authentication specifically with sessions, API tokens, and JWTs. Above all, our mission is clear: we help save lives for a living. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. We also offer 6 paid holidays. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. WeAreADT Check out more about life at ADT here. As the 1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day.
DevOps Engineering Intern - 4 Month Winter Term
Company: Blackberry
Location: Portland, OR
Posted Sep 24, 2023
Everywhere. BlackBerry. Intelligent Security. They will also get a chance to work on our CRITICAL production pipeline solutions that are built with technologies like Elasticsearch, AWS Opensearch, MS SQL Server, AWS RDS etc. Location: Portland, OR Length of Term: 4 months What you will do: Work on a Terraform codebase, implement new modules and upgrade TF, TG versions.Work on Elasticsearch configurations and deployments.Work on identifying a path for Legacy ES upgrades to a modern system like OpenSearch.Manage users, roles, other configurations across our MS SQL Cluster (80+ nodes).Implement advanced monitoring tools like Prometheus against our production infrastructure. Who we are looking for: Required programming knowledge in any of Python, Go or T-SQL.Preferred Bachelor's degree in computer science or related fields.Preferred exposure to AWS Cloud.Preferred Administrator knowledge on Linux environments. Life at BlackBerry Various Snack & Beverage Programs at all locationsCafeterias and vending machines with subsidized prices at major officesFree parking and accessible public transportation at major officesSkills training and professional development opportunitiesOrganization wide events and various social committeesLocal discounts and free swagHighly collaborative teams and supportive workplace cultureRecreational leagues, fitness classes, and wellness sessions available in most locations See for yourself by checking out our Instagram @BlackBerryStudentLife LI-DA1 Scheduled Weekly Hours: 40 Student will work on a project of upgrading our Infrastructure as code (IAC) templates and pipelines. They will work alongside AWS experts on the team and learn and implement real code in the cloud that actually help our customers who have our products deployed in their environments. Based in Waterloo, Ontario with offices around the globe, we use AI and machine learning to deliver innovative solutions to cybersecurity, safety, and data privacy solutions, and we are a leader in the areas of endpoint management, endpoint security, encryption, and embedded systems.
Technical Support Specialist
Company: Capsa Healthcare
Location: Portland, OR
Posted Sep 24, 2023
M/F/Vets/Disabled. To view our products, visit www.capsahealthcare.com. Paid time offPaid holidaysMedical, dental and vision insurancePaid parental leave401(k) with company matchCompany-paid Life, AD&D and Long-term disability insuranceVoluntary Short-term disability, Supplemental Life, AD&D, Accidental Injury and Hospital Indemnity insurance Capsa is an equal opportunity employer. Position Location: Portland, OR or Brookfield, IL (Hybrid) As the Technical Support Specialist, your contributions to the team will include: Ability to provide technical customer service and support to external customers from Capsa's onsite location, primarily via telephone and emailFocus on root cause analysis; tasks may include software and hardware troubleshooting, use of remote access software, and other support tools.Ability to work a modified 1st or 2nd shift depending upon business needs and participate in regularly assigned 24/7, on-call rotation, and temporary shift changes due to product version rollouts and other business demandsPerform service request clarification and product warranty verificationRespond promptly to customer inquiries regarding part and service requestsProvide investigation, diagnosis, resolution and recovery for hardware and/or software problems; when unable to resolve, escalate to third tier support in accordance with Help Desk escalation processesEnter all customer interactions and support details into CRM system in timely/accurate mannerIdentify replacement parts and enter part orders.Support management with the planning and implementation of service methodologies, processes, and CRM help desk system What we ask of you: Required: Minimum of three (3) years' experience in customer service, preferably in a technical support role Preferred: Bachelor DegreeExperience with IT support including operation systems, applications, and networksUnderstanding of, or ability to quickly learn ERP and CRM systems (Capsa currently uses Syteline and Salesforce.com) Capsa Healthcare offers an exciting growth opportunity to those who are passionate about the industry and their career development. We are seeking a full-time Technical Support Specialist who is part of a dynamic customer support team working to develop healthcare products that enhance patient care, safety and caregiver workflow. Capsa's innovative and reliable solutions elevate the performance of healthcare delivery. You will also enjoy a solid compensation and benefits package. We are a global company with emphasis on work-life balance. As a quality ambassador, your work will assist many companies deliver meaningful healthcare products that may even help take care of your family members one day. Come join us and make a difference alongside your colleagues who are proud to be Capsa team members.