Marine Corps Community Jobs in Atlanta, GA
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Dev-Ops Engineer
Company: Nox Health
Location: Atlanta, GA
Posted Feb 28, 2024
<p>We are a community of innovators doctors technologists and thinkers that share a common purpose Our diversity and international perspective give us our competitive advantage We trust our employees to do the right thing and give them the flexibility they need to excel at work and at life <p> <p>While performing the duties of your position Nox Core Values should be the guiding principles of how we conduct ourselves and communicate with others for the shared purpose of helping people wake up to a brighter world <p> <p>Passionate We love sleep and are fanatics about scientificallybased solutions We prioritize sleep and encourage others around us to do the same <p> <p>Compassionate We care for people and show compassion for their well being finding ways to improve life through sleep <p> <p>SolutionOriented Participate constructively by bringing solutions to the table or ask for help solving a specific problem <p> <p>Growth Mindset View every challenge mistake or headwind as an opportunity to learn and grow as a person and as a company <p> <p>Collaborative We value the diversity of thought it truly is at the core of who we are We seek to understand and we respectfully look for opportunities to bridge knowledge gaps We always assume positive intent and avoid jumping to negative conclusions <p> <p>Understand Your Impact We are responsible for the impact of our words actions and inactions both on the business and the people around us <p> <p>The DevOps Engineer is an integral position within the company as it will be responsible for improving the efficiency of the development team working on the Nox Cloud platform <p> <p><strong>Candidates for this position are expected to live innear our corporate offices in Alpharetta GA or Boulder CO<strong> <p> <p><strong>Responsibilities<strong> <p> <ul><li>Implement and manage continuous integration and continuous delivery CICD systems and methodologies<li> <li>Design and maintain tools to automate operational processes<li> <li>Assist with the creation of automation scripts and declarative templates for provisioning cloud resources rolling out tools and new features<li> <li>Manage monitoring systems and provide management reports on a regular schedule<li> <li>Work with all teams to achieve business objectives<li> <li>Perform ongoing routine DevOps maintenance tasks<li> <li>Provisioning of resources to the development teams<li> <li>Assist with the optimization and documentation of the AWS environments<li> <li>Management and testing of the backup and recovery process<li> <li>Development and management of the CICD process<li> <li>Review of procedures to ensure compliance and coverage<li> <ul><p><strong>Requirements<strong> <p> <ul><li>Good communication skills<li> <li>Fluent in English<li> <li>36 years ITDevOps work experience<li> <li>Experience with Windows servers and Linux<li> <li>Experience with AWS environments including EC2 S3<li> <li>Knowledge of Docker Kubernetes and AWS EKS<li> <li>Experience with Jenkins SonarQube Jira and Bitbucket<li> <ul><p><strong>Benefits<strong> <p> <p>Medical Dental Vision Benefits <p> <p>401K + Match <p> <p>Unlimited PTO <p> <p>Comp Range $90800 $121000<p>
Southeast Regional Market Leader
Company: Arora Engineers
Location: Atlanta, GA
Posted Feb 29, 2024
<p><strong>Job Details<strong> <p> <p><strong>Job Location<strong> <p> <p>AEI Atlanta 4ATL Atlanta GA <p> <p><strong>Description<strong> <p> <p>We are seeking a <strong>Southeast Regional Market Leader<strong> The position will be based in our Atlanta GA office or be based remotely in the region The candidate shall be responsible for the operational leadership of the region including developing and executing a strategic regional business plan focused on the Southeast Region of the United States which includes Tennessee North Carolina South Carolina Georgia Alabama Mississippi and Florida Our Office Locations within this region currently include Atlanta Orlando St Petersburg and Miami which are subject to change Key duties will include identifying developing and pursuing target Clients and ProgramsProjects which compliment Aroras complete service offerings across all market sectors as well as exploring other diversification strategies to generate business with new clients and markets Key services include Facility and Airfield Systems Engineering as well as Construction Management and Technology Asset Management Geospatial and Software <p> <p>Operational responsibilities include oversite of the regional offices and staff in support of the national practice leads client management and satisfaction and ultimate responsibility for project delivery within the region to include project utilization of project executive and select project management roles Along with this will be coordination with national practice leads for required local resources needed to win and deliver work In addition this role will collaborate with the Executive Leadership Team to administer policy and guidelines established with accounting human resources legal information systems communications and strategy resources Further the candidate must display strong communication skills to collaborate with internal and external team members and clients during the project delivery process <p> <p><strong>Essential Functions <strong> <p> <ul><li>General <ul><li>Represents Arora externally in the Business Community and serves as the critical PointofContact POC for external communication including pursuits project delivery recruitment and businesscommercial functions<li> <ul><li> <li>Market Lead Responsibilities <ul><li>Possess a strong regional knowledge and understanding of the Southeast Business Community Marketplace inclusive of a network of established agency and partner contacts<li> <li>Responsible for the development of business in the region to sustain growth <ul><li>Identify develop and generate successful regional Pipeline Opportunities<li> <li>Identify potential teaming partners<li> <li>Leading the complete project life cycle from identification positioning proposal negotiation through delivery and close out<li> <ul><li> <li>Be able to generate and meet regional sales targets<li> <li>Responsible for leading and preparing proposals with support from Marketing and national practice leads for all regional business development opportunities<li> <li>Participate in regional Business Community activities on behalf of Arora <li> <li>Works within CRM system Deltek Vision OnePageCRM Salesforce etc to update client data and opportunities leads and pipeline to ensure data accuracy<li> <li>Supports corporate and client events conferences and tradeshows<li> <li>Delivers Arora introduction presentations to prospective clients<li> <li>Utilizes existing network and seeks new contacts to proactively pursue new business opportunities<li> <ul><li> <li>Operational Responsibilities <ul><li>Coordinate with Aroras Technical Project Managers Practice Leads Operations Managers and Discipline Leads as well as other regions needed for design support to ensure regional work meets Arora Quality Assurance Standards<li> <li>Provides leadership direction and guidance to all regional staff<li> <ul><li> <li>Project Management Requirements <ul><li>Serve as Project Executive on regional projects<li> <li>Support Project Management Office and Project Manager in stakeholder management and project execution as needed <li> <li>Responsible for collaborating with Project Managers in ascertaining client satisfaction<li> <ul><li> <ul><p><strong>Secondary Functions<strong> <p> <ul><li>Duties as assigned by the CMO CDO and SVP Planning and Design<li> <ul><p><strong>Qualifications<strong> <p> <p><strong>EducationExperience Minimum<strong> <p> <ul><li>Bachelors degree in Engineering or related field<li> <li>Professional Engineering PE licensure in Electrical Mechanical or Fire Protection preferred <li> <li>12+ years business development and marketing expertise including 5 years of management experience demonstrating responsibility for project or groupoffice profit and loss<li> <li>Experience in AEC industry mandatory<li> <li>Experience with Target Market Sectors including Transportation Industry preferred<li> <li>Valid state drivers license any in US and ability to maintain a safe driving record<li> <li>In possession of appropriate documentation to legally gain and maintain employment in the US<li> <li>Ability to develop and maintain productive business relationships with clients colleagues and vendors<li> <ul><p><strong>Needed Skills<strong> <p> <ul><li>Experience and knowledge of business development as it pertains to the AEC and technology industry<li> <li>Thorough knowledge of designtocompletion engineering processes<li> <li>Proven record of increasing business development successes<li> <li>Proven record of increasing leadership responsibility and expertise including decision making flexibility problemsolving reasoning strategic thinking and accountability<li> <li>Excellent negotiation and interpersonal skills<li> <li>Thorough knowledge of Company Standards and Core Values<li> <li>Ability to model Core Values<li> <li>Exceptional communications skills including ability to direct communication at audiences level excellent writing and verbal skills<li> <li>Demonstrated good judgment and discretion in all communications<li> <li>Ability to create and maintain productive relationships with employees clients and vendors<li> <li>Ability to drive and maintain a safe driving record<li> <li>Existing Client network and relationship in Aroras Target Sectors<li> <li>Ability to create opportunities drive a sales process close deals and stay involved in their followthrough <li> <ul><p><strong>ABOUT THE ORGANIZATION ARORA ENGINEERS LLC ARORA<strong> Arora provides clients in the aviation transportation education government and commercialinstitutional sectors with engineering services for intelligent infrastructure solutions Through smart design construction management and facilities maintenance management we rethink industry needs to help keep clients on the cutting edge and add value to a project Arora is a growing firm that welcomes individuals with a thirst for knowledge and the energy to tackle projects that help take the infrastructure of our world to the next level <p> <p><strong>DISCLAIMER <strong>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position <p> <p>All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of these factors or of disability<p>
Partner Product Manager
Company: Juvare
Location: Atlanta, GA
Posted Feb 28, 2024
JUVARE, a SaaS software company specializing in enterprise resilience solutions, seeks a Product Manager to lead product strategy and delivery. The role involves creating and launching a partner program, identifying and onboarding software and data partners, collaborating with stakeholders, developing integration roadmaps, liaising with engineering teams, and establishing performance metrics. The ideal candidate has 5+ years of experience in partner management or business development, strong strategic thinking, communication, and problem-solving skills. JUVARE offers comprehensive benefits and opportunities for professional growth. The position requires US work authorization and clearance for access to sensitive government information.
Accounting Manager
Company: The Honey Baked Ham Company, LLC
Location: Atlanta, GA
Posted Mar 01, 2024
The Honey Baked Ham Company, a successful family-owned business, is seeking an Accounting Manager for their Alpharetta headquarters. The ideal candidate will manage daily accounting functions, supervise staff, and ensure accurate financial reporting. The role offers a flexible work schedule with three days in the office and two days working from home. The company values authenticity, community service, and an entrepreneurial spirit. The position requires a Bachelor's degree in finance or accounting, CPA certification, and at least 5 years of experience in a Senior Accountant role, preferably in Public Accounting and retail/restaurant/hospitality. Knowledge of Microsoft D365 and TM1 is preferred. The company offers competitive benefits, a matched 401(k), and a fun, non-stuffy work environment.
Sales Development Representative
Company: Smarsh
Location: Atlanta, GA
Posted Mar 01, 2024
<p><b>Who are we<b><p> <p><br ><p> <p>Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester and our sustained aggressive growth has landed Smarsh in the annual Inc 5000 list of fastestgrowing American companies since 2008<p> <p><br ><p> <p><b>Summary<b><p> <p><br ><p> <p>Smarsh is seeking a Sales Development Representative to join our fastgrowing Sales team Smarsh partners with a wide breadth of mobile ie ATampT Verizon social ie LinkedIn Facebook and collaboration ie Slack Microsoft partners to deliver vital governance and compliance solutions for companies in highly regulated industries Someone who embraces new opportunities is motivated by professional advancement demonstrates curiosity enjoys problem solving delivers excellence and thrives in a changing fastgrowth environment is the ideal candidate The candidate will work crossfunctionally with the larger Smarsh team on several highimpact and highvisibility projects<p> <p><br ><p> <p>The Inside Sales team is part of the established Sales organization to continue the yearoveryear growth we have experienced since Smarsh began in 2001 We are seeking highlymotivated highpotential Sales Development Representatives SDR with strong technical aptitude and natural sales instincts<p> <p><br ><p> <p>Under the leadership guidance and coaching of the Sr Manager Sales Development and within a disciplined metricdriven process you will research prospective customers and identify filter and qualify opportunities for the Account Executives You will generate leads through cold calling activity and be the first pointofcontact for prospects interested in the Smarsh platform<p> <p><br ><p> <p><b>How will you contribute<b> <p><ul><li>Reach a minimum dial goal per day as established by leadership<li> <li>Reach monthly quota of discovery meetings that lead to revenue growth opportunities<li> <li>Be an expert in the Smarsh platform to understand prospects compliance and archiving requirements and how Smarsh can fulfil those requirements<li> <li>Maintain a complete accurate uptodate sales pipeline and forecast in Salesforce<li> <li>Successfully manage and overcome prospect objections<li> <li>Qualify opportunities and leads to the top of our sales funnel<li> <li>Develop multichannel presentation skills to present in person and via the web<li> <li>Professionally and passionately represent the Smarsh brand vision and values at all times<li> <li>Other duties as assigned<li> <ul><p><b>What will you bring<b> <p><ul><li>Proven track record of achieving results<li> <li>Drive to be coached to success<li> <li>Superior interpersonal and communications skills verbal and written<li> <li>Flexible to work in a fastpaced high growth environment<li> <li>Excellent organizational timemanagement and prioritization skills<li> <li>Tons of energy passion humor and enthusiasm<li> <li>1+ year of direct sales experience preferably in B2B environment is a plus<li> <li>Capability with Salesforcecom and LinkedIn is a plus<li> <ul><p> <p><p><br ><p> <p><br ><p> <p><b>About our culture<b><p> <p><br ><p> <p>Smarsh hires lifelong learners with a passion for innovating with purpose humility and humor Collaboration is at the heart of everything we do We work closely with the most popular communications platforms and the worlds leading cloud infrastructure platforms We use the latest in AIML technology to help our customers break new ground at scale We are a global organization that values diversity and we believe that providing opportunities for everyone to be their authentic self is key to our success Smarsh leadership culture and commitment to developing our people have all garnered Comparablycom Best Places to Work Awards Come join us and find out what the best work of your career looks like<p> <p><p>
Project Manager
Company: Safe-Guard Products International
Location: Atlanta, GA
Posted Feb 27, 2024
The Project Manager role at Safe-Guard Products International involves partnering with customers to ensure their long-term success, managing projects, and maintaining strong client relationships. The role requires strong project management skills, excellent communication abilities, and experience in the automotive finance and insurance industry. The company offers comprehensive benefits and opportunities for growth.
Outbound Business Development Representative
Company: BentoBox
Location: Atlanta, GA
Posted Feb 29, 2024
Fiserv, a global leader in Fintech and payments, is seeking an Outbound Business Development Representative for BentoBox, its restaurant technology partner. The role involves training, outreach to leads in the restaurant industry, managing a sales pipeline, and upholding BentoBox's mission. The ideal candidate should have 1+ years of cold calling experience, proficiency in relevant tools, strong communication skills, and a customer-focused mindset. BentoBox offers a competitive salary, benefits, and opportunities for professional growth. The role is not eligible in certain states.
Field Sales Representative
Company: The Rounds
Location: Atlanta, GA
Posted Feb 29, 2024
<p><i>Were building the more sustainable future of commerce in cities like Atlanta Washington DC Philadelphia and Miami and were backed by the best venture capital investor partners in the US Were on a mission to make everyday sustainable choices effortless and solve one of the most important problems of our generation climate change by building the first ever milkmanstyle logistics network thatll power the future of Atlanta<i><p> <p><br ><p> <p><span>Looking for an exciting opportunity to represent a missionoriented local startup<span><p> <p><br ><p> <p><span>Field Sales Representatives are the face and voice of The Rounds mission Our team is growing rapidly and we are looking for persuasiveconversionminded Field Sales Representatives to help us acquire new Members on the spot Field Sales Representatives should be passionate about sustainability + zerowaste deliveries and effectively communicate this excitement at popup events in order to increase membership on The Rounds platform This is a sales role and your primary duty will be to sell the The Rounds services to new customers<span><p> <p><b>As a Field Sales Rep you will<b> <p><ul><li>Engage potential Members to educate them about The Rounds sustainable grocery delivery offering at popup events held at farmers markets apartment buildings community festivals and more<li> <li>Achieve and exceed new Member acquisition targets through use of persuasive and consultative sales techniques<li> <li>Maintain a thorough understanding of The Rounds features and product assortment to successfully onboard new Members ensuring they place their first order<li> <li>Manage setup and teardown of popup event displays to support successful events<li> <li>Provide feedback and insights from popup events and Member interactions to improve event setup sales strategies and product offerings<li> <ul><p><b>You are<b> <p><ul><li>An experienced seller who is energetic persuasive and goaldriven<li> <li>A strong communicator with a natural ability to connect with people<li> <li>Enthusiastic about sustainability andor entrepreneurship<li> <li>A problem solver who is eager to take on challenges<li> <li>Reliable punctual and comfortable working independently and as part of a team<li> <li>Able and willing to work part time 1025 hours per week or full time 3040 hours per week at flexible times including mornings evenings andor weekends<li> <li>Able to provide reliable transportation to and from events<li> <li>Capable of lifting 50 lbs and standing for the duration of a 34 hour event<li> <p><br ><p> <ul><p><b>Compensation<b> <p><ul><li>On target earnings of over $38hour Competitive hourly rate + uncapped commission per new member acquired<li> <li>Performancebased bonus opportunity<li> <p><br ><p> <ul><p> <p><p><i>Here at The Rounds were looking for fast learners with a passion for sustainability People succeed in our Company culture when they are intensely focused on our Members and are energized by and have the work ethic to solve hard problems Our goal is to do the best work of our careers here<i><p> <p><br ><p> <p><i>Youre encouraged to apply even if your experience doesnt precisely match the job description especially if your career has taken some extraordinary twists and turns We have a diverse set of problems to solve and need a diverse set of perspectives to imagine a greener future and build whats missing including but not limited to race age sexual orientation gender identity or expression national origin religion and disability<i><p> <p><p>
Sr. Executive Assistant to the CEO
Company: Smarsh
Location: Atlanta, GA
Posted Feb 27, 2024
<p><b>Who are we<b><p> <p><br ><p> <p>Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester and our sustained aggressive growth has landed Smarsh in the annual Inc 5000 list of fastestgrowing American companies since 2008<p> <p><br ><p> <p>Smarsh is seeking a Sr Executive Assistant to shine in one of the most important roles in our organization This role contributes directly to the success of both our CEO and the company by providing world class executive administrative support<p> <p><b>What will you do<b> <p><ul><li>Manage professional and personal scheduling for the CEO including agendas meetings client event management and other logistics Prioritize meetings and manage competing demands on our CEOs availability so the CEO can focus on the job of driving our company to even higher levels of growth and success <li> <li>Coordinate in a proactive manner complex scheduling and calendar management as well as content and flow of information to the CEO <li> <li>Perform daytoday administrative support services such as meeting schedules and facilitation travel arrangements expense reports and other services <li> <li>Manage CEOs travel logistics and activities including accommodations transportation and meals <li> <li>Communicate effectively and as required to positively reflect the goals of the company and the best interests of the CEO<li> <li>Partner with Marketing and Communications teams to draft review and send communications on behalf of the CEO <li> <li>Support smooth departmental operation during our CEOs absence Maintain communication with our CEO during periods of travel to prioritize communication provide relevant updates and facilitate or make timely decisions as knowledge permits <li> <li>Plan and produce onsite and offsite meetings for the CSuite and Board of Directors Responsibilities include securing the meeting location managing attendee communication agenda publishing room layout attendee travel onsite catering AV services meeting materials and supplies expense reporting and event budget management and any other related services Responsible for planning communicating hosting and handling dayof logistics and event <li> <li>Coordinate events hosted at local Smarsh locations as well as offsite events Support smaller scale employee events taking place at the local office <li> <li>Other duties as assigned include supporting other departments or executives as needed <li> <ul><p><b>What will you bring<b> <p><ul><li>HS Diploma<li> <li>15+ years of executive administrative support worked alongside CEO for 5+ years<li> <li>Superior interpersonal skills amp the ability to build relationships effectively<li> <li>Demonstrate a high degree of confidentiality <li> <li>Represent the company to external contacts on behalf of the CEO and CSuite<li> <li>Expert knowledge of MS Office 365<li> <li>Prioritize amp execute assignments in a fastpaced environment<li> <li>Resolve problems by using exceptional judgment<li> <li>Work with a diverse team of people with different management styles<li> <li>Excellent verbal amp written communication skills<li> <li>Exceptional time management skills<li> <li>Highly approachable and professional<li> <li>Demonstrated event management and planning skills <li> <ul><p> <p><p><b>About our culture<b><p> <p><br ><p> <p>Smarsh hires lifelong learners with a passion for innovating with purpose humility and humor Collaboration is at the heart of everything we do We work closely with the most popular communications platforms and the worlds leading cloud infrastructure platforms We use the latest in AIML technology to help our customers break new ground at scale We are a global organization that values diversity and we believe that providing opportunities for everyone to be their authentic self is key to our success Smarsh leadership culture and commitment to developing our people have all garnered Comparablycom Best Places to Work Awards Come join us and find out what the best work of your career looks like<p> <p><p>
Sr. DevOps Solutions Engineer
Company: JFrog
Location: Atlanta, GA
Posted Feb 27, 2024
JFrog is seeking a Sr. DevOps Solutions Engineer with 7+ years of experience in CI/CD tools, Docker, Kubernetes, and cloud infrastructure (AWS/Azure/GCP). The role involves designing and building CI/CD pipelines, training customers, and influencing product development. JFrog offers a competitive salary, equity package, comprehensive benefits, and a hybrid work model. The company values brilliance, spirit, and great people, and is committed to innovation in DevOps and DevSecOps.
DevOps Solutions Engineer
Company: JFrog
Location: Atlanta, GA
Posted Feb 27, 2024
JFrog is seeking a DevOps Solutions Engineer with 4+ years of experience in CI/CD tools. The role involves designing and building CI/CD pipelines, working with customers, training, and influencing product development. JFrog offers a competitive salary, equity package, comprehensive benefits, and a hybrid work model. The company values brilliance, spirit, and great people, and is committed to innovation in DevOps and DevSecOps.
Technical Support Engineer II
Company: Smarsh
Location: Atlanta, GA
Posted Feb 27, 2024
<p><b>Who are we<b><p> <p><br ><p> <p>Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester and our sustained aggressive growth has landed Smarsh in the annual Inc 5000 list of fastestgrowing American companies since 2008<p> <p><br ><p> <p><b>Summary<b><p> <p><br ><p> <p>Experienced level Technical Support Engineering role providing industrybest service to customers and partners using Smarsh products and services Focus to ensure timely response and rapid resolution of inbound requests or escalations Support delivery spans all assisted and digital support channels<p> <p><b>How will you contribute<b> <p><ul><li>Frontline support role for Enterprise products or Backline support role for Saashosted solutions or Enterprise products<li> <li>Works on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions Independently identifies the root cause of software or system issues and uses system analysis and testing techniques to solve problems with minimal assistance Routinely develops reproducible testcases<li> <li>Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone web and community<li> <li>Actively diagnose troubleshoot and resolve customer issues Escalate cases as required based on customer business impact<li> <li>Develop broad expertise for multiple assigned products to maximize first contact resolution<li> <li>Build deep expertise as SME SubjectMatterExpert for assigned focused technologies or products as point of escalation for frontline or backline teams May be assigned to specialized teams or projects to leverage knowledge<li> <li>Focus on delivery of quality service to customers and partners to drive high levels of customer satisfaction and longterm loyalty<li> <li>Effectively manage cases to ensure timely customer status updates and ultimate resolution<li> <li>May require handling critical accounts customer escalations and 3rd party support coordination to resolve issues<li> <li>Log and track cases using Salesforce maintaining detailed documentation of all interactions and statuses throughout lifecycle of issue<li> <li>Frequently engage with SRE and Engineering teams to drive resolution of issues handling all customerfacing communications to set clear expectations through closure<li> <li>Capture reuse and share knowledge using KCS KnowledgeCentered Service practices as Contributor or Publisher May include KCS Coach role or Knowledge Domain Expert KDE responsibilities for online content and product or process feedback across company<li> <li>Promote adoption and success of customers and partners using selfservice offerings including knowledgebase community and training resources<li> <li>Lead the identification and implementation of shift left changes to increase resolution rate and accelerate time to resolution<li> <li>May participate in readiness planning and activities related to prerelease or new product introduction preparation for the support team<li> <li>Advocate for product policy and process improvements that improve the customer experience<li> <li>May be assigned as Designated Support Engineer or Business Critical Support resource to specific accounts for premium offerings<li> <li>Follow required polices and processes to maintain compliance with information security and data protection requirements<li> <li>Collaborate closely with crossfunctional teams to resolve issues and fulfill customer needs<li> <li>Other duties as assigned<li> <ul><p><b>Required technical skills<b> <p><ul><li>Strong troubleshooting skills at the network layer<li> <li>Basic MSSQL syntax and connection troubleshooting skills<li> <li>SaaSCloud application support experience<li> <li>Some PhoneMobile application support AndroidiOS support experience is desirable<li> <li>Some onpremise support experience highly preferred<li> <li>Experience with support tools like Postman Command line functions Powershell scripting and Excel ability to usecreate macros and formulae<li> <ul><p><b>What will you bring<b> <p><ul><li>College degree in technical related field or industrycareer equivalent experience<li> <li>Minimum of 3 years in a support delivery role or 6 plus years industrycareer equivalent experience<li> <li>Passion for helping customers succeed<li> <li>Deep IT networking database or SaaSCloud application support experience Onpremise support experience highly desirable<li> <li>Industry certifications in Windows Linux RDBMS AWS are highly desirable<li> <li>Excellent verbal written and interpersonal communication skills<li> <li>Expert level diagnosis and problemsolving abilities<li> <li>Time management and critical thinking skills<li> <li>Proficient in using CRM business systems Microsoft business applications JIRAConfluence and related platforms<li> <ul><p> <p><p><b>About our culture<b><p> <p><br ><p> <p>Smarsh hires lifelong learners with a passion for innovating with purpose humility and humor Collaboration is at the heart of everything we do We work closely with the most popular communications platforms and the worlds leading cloud infrastructure platforms We use the latest in AIML technology to help our customers break new ground at scale We are a global organization that values diversity and we believe that providing opportunities for everyone to be their authentic self is key to our success Smarsh leadership culture and commitment to developing our people have all garnered Comparablycom Best Places to Work Awards Come join us and find out what the best work of your career looks like<p> <p><p>