Night Shift Jobs in Remote
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Customer Support Analyst
Company: ThoughtSpot
Location: Remote
Posted Mar 12, 2024
<p>Are you looking to join one of the fastestgrowing cloud analytics companies in the world At ThoughtSpot we believe the world would be a better place if everyone had easier access to facts To this end ThoughtSpot exists to create a more factdriven world through simple yet easytouse technology This includes both ThoughtSpots wwwthoughtspotcom search and AIdriven analytics product designed for business users to be able to quickly get answers to their own data questions as well as our new capabilities designed to accelerate data experts ability to perform advanced analytics and data visualization within a single interface from our recent acquisition of Mode <p> <p><strong>About the team<strong><p> <p>In addition to building the best analytics platform we want to ensure that Analysts and Data Scientists successfully use Mode and ThoughtSpot We aim to do this not only by building software but also by providing the support and resources analysts need to make an impact We dont just troubleshoot product questions or resolve bugswe help customers solve analytical problems We pride ourselves on being able to find solutions to unconventional requests<p> <p><strong>About the Opportunity<strong> <p> <p>As a Support Analyst youll be the first point of contact for Mode amp ThoughtSpot customers and will set the tone for the customer support experience If youre a customer champion passionate about solving problems and collaborating on strategic initiatives to enhance the customer experience youll bring tremendous value to our customers and team <p> <p><strong datastringifytype=bold><em datastringifytype=italic>What Youll Do <em><strong><em datastringifytype=italic>Responsibilities<em><p> <ul><li>Become a ThoughtSpot amp Mode expert and provide Level 1 Support for customers via Virtual Meetings Chat and Email<li> <li>Represent the customer voice as a member of crossfunctional Bug prioritization meetings with the product engineering and design teams<li> <li>Troubleshoot complex technical customer issues via Phone EMail Chat and Virtual meetings<li> <li>Contribute to Mode Help Site documentation and the Knowledgebase <li> <li>Partner with Engineering and Product in contributing to strategic initiatives focused on customer experience and product improvement<li> <li>Provide support to internal mode employees by answering producttroubleshooting related questions via Slack and Email<li> <ul><p><strong datastringifytype=bold><em datastringifytype=italic>What Youll Bring <em><strong><em datastringifytype=italic>Requirements amp Skillset<em><p> <ul><li><strong>2+ years experience in a customerfacing technical support role supporting SaaS products<strong> and <strong>handson experience using SQL <strong>for troubleshooting or supporting products utilizing SQL backend<li> <li><strong>Comfortable working India night shifts weekends and holidays Compensatory days off<strong><li> <li>Comfortable interacting with customers in multiple geographies like the US UK Europe and Australia<li> <li>You should be very comfortable navigating data in SQL and working with frontend technologies like CSS JavaScript Python andor R<li> <li>Track record of managing complex technical customer escalations including customer and internal stakeholder communication<li> <li>You have a proven ability to multitask since you could be managing one or more customer escalations<li> <li>Experience in driving bug resolution across Product and Engineering teams<li> <li>You should care deeply about helping customers and should be driven to make sure they have a great experience with our product and team<li> <li>Excellent communication skills and should be able to tailor complex technical conversations to technical and nontechnical audiences <li> <li> We will look to you to train develop the technical skills of your team members and share best practices<strong> <strong><li> <li>Alignment with Company values<li> <li><strong>Bonus<strong> <ul><ul><li>Experience in the data and analytics space<li> <li>Experience working in a technical support environment in the data and analytics space like Looker Tableau etc <li> <li>Experience in Technical Consulting<li> <ul><ul><li> <ul><p>LIFR1<p> <div> <p><strong>What makes ThoughtSpot a great place to work<strong><p> <p><span>ThoughtSpot is the experience layer of the <span><span>modern data stack<span><span> leading the industry with our AIPowered Analytics and natural language search We hire people with unique identities backgrounds and perspectivesthis balanceforthebetter philosophy is key to our success When paired with our culture of Selfless Excellence and our drive for continuous improvement 2 done ThoughtSpot cultivates a respectful culture that pushes norms to create worldclass products If youre excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company we invite you to read more about our <span><span>mission<span><span> and apply to the role thats right for you<span><p> <p><strong>ThoughtSpot for All<strong><p> <p><span>Building a diverse and inclusive team isnt just the right thing to do for our people its the right thing to do for our business We know we cant solve complex data problems with a single perspective It takes many voices experiences and areas of expertise to deliver the innovative solutions our customers need At ThoughtSpot we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work<span><p> <p><span>Were committed to being real and continuously learning when it comes to equality equity and creating space for underrepresented groups to thrive <span><p> <p><span>Research shows that in order to apply for a job women feel they need to meet 100 of the criteria while men usually apply after meeting 60 Regardless of how you identify if you believe you can do the job and are a good match we encourage you to apply <span><p> <p><strong>About ThoughtSpot<strong><p> <p>The worlds most innovative companies use AIPowered Analytics from ThoughtSpot to empower every person in their organization from Csuite executive to frontline employee with the ability to ask and answer data questions create and interact with datadriven insights and use these insights to make informed decisions and take action ThoughtSpot is simple enough for any business person to use yet built to handle even the largest most complex data wherever it may reside Thats why customers like TMobile BT Snowflake HubSpot Exxon Daimler Medtronic Hulu Nasdaq OpenTable Huel and Nationwide Building Society have turned to ThoughtSpot to transform their data driven decisionmaking cultures<p> <p>Please see our Candidate Privacy Notice By submitting your application to us you acknowledge and agree that<p> <ul datastringifytype=unorderedlist dataindent=0 databorder=0><li datastringifyindent=0 datastringifyborder=0>You have read and understood the Candidate Privacy Notice Notice and acknowledge the collection processing use and disclosure of your personal information as set out in the Notice<li> <li datastringifyindent=0 datastringifyborder=0>You are not required to provide any requested information to us but failure to do so may result in not being able to continue your candidacy for a job with us<li> <li datastringifyindent=0 datastringifyborder=0>The information you give us is true and correct to the best of your knowledge and belief and you have not knowingly omitted any related unfavorable information Providing any inaccurate or misleading information may make you ineligible for employment<li> <ul><p><strong><br >To all recruitment agencies<strong><span> ThoughtSpot does not accept agency resumes Please do not forward resumes to our jobs alias ThoughtSpot employees or any other organization location ThoughtSpot nor its employees are not responsible for any fees related to unsolicited resumes<span><p> <div>
Enterprise Architect - Pre-Sales
Company: Rackspace Technology
Location: Remote
Posted Mar 12, 2024
<p>Would you like to be part of a team that is redefining our customers business Rackspace Technology is leading the next paradigm shift in cloud computing and is looking for a world class candidate for the role of Presales Enterprise Solution Architect driving Multi Service Line large deals within our EMEA Public Cloud Presales team In this role youll be encouraged supported and rewarded for doing what is right for the longterm success of the customer and our business<p> <p><br ><p> <p>As a key team member youll consult on deals leveraging your technical expertise to transform business challenges into successful solutions Your role centres on driving sales growth identifying opportunities with existing clients and acquiring new ones<p> <p>Ideal candidates bring both technical depth for CXOlevel engagements and presalessales proficiency to collaborate seamlessly with clients and internal teams Youll strategically tackle business product and technical issues crafting compelling value propositions across various domains<p> <p><br ><p> <p>Comfortable discussing diverse topics from infrastructure and DevOps to TCO and cloud strategy youre a versatile problem solver Your responsibilities include leading the creation of proposals benchmarks pricing and innovative commercial models while building a toptier enterprise architect team to support sales pursuits<p> <p><b>Key Responsibilities<b> <p><ul><li>Lead large and strategic pursuits<li> <li>Architect multi service line deals<li> <li>Work with Sales Presales and delivery teams to create winning proposals and solutions<li> <li>Own response to RFPs and create high quality solutions and response documents<li> <li>Define unique solutions and win themes for solutions<li> <li>Create repository of reusable assets for Presales<li> <li>Create pricing and effort benchmarks over a period<li> <li>Use standard processes and tools <li> <li>Follow proper sales process and responsible for keeping pipeline updated<li> <li>Lead and manage a team of Enterprise architects and bid managers<li> <li>Collaborate with Service Line teams presales architects to create winning proposals<li> <li>Coordinate with delivery finance legal teams to complete multiservice line multifunctional deals<li> <li>Own the quality of solutions<li> <li>Create Improvement plans and drive higher efficiencies<li> <li>Collaborate with delivery teams to evaluate projects for technical feasibility and reasonableness<li> <li>Define and distribute team goals Ensure team operates within a defined set of standard operating procedures SOPs<li> <li>Review team documentation to identify trends risks and actions requiring intervention or escalation<li> <li>Work with internal departments and external vendors to provide comprehensive and complete solutions<li> <li>Provide instructions and supervision to team<li> <li>Coach and develops team<li> <li>Create weekly and monthly reports on Presales status and update leadership<li> <ul><p><b><b> <p><ul><li><b>10 years of experience in Presales and Solution Engineering for services deals <b><li> <li>10 years + managing large PresalesSolution Engineering Team 20+ in large Consulting and Services organizations<li> <li>10+ years of experience in solutioning Platform Infra Cloud services <li> <li>10+ years experience as Solution Architect in top Consulting or Services organization<li> <li>5+ years of experience as Enterprise architect<li> <li>Strong technical knowledge in both professional and managed services<li> <li>Excellent understanding of Public Cloud services across AWS Azure and GCP<li> <li>Good business and commercial acumen to handle pricing of complex deals<li> <li>Exceptional people skills the ability develop mentor engage and motivate staff to excellence<li> <li>Excellent attention to detail<li> <li>Excellent creative problemsolving abilities coupled with a desire to take on responsibility<li> <li>Strong attention to detail<li> <li>Strong communication skills verbal written interpersonal and presentation<li> <li>Excellent time management decisionmaking and organization skills<li> <li>Ability to develop and communicate individual goals and executable tasks based on functional and strategic goals and objectives<li> <li>Certifications<li> <li>AWS Azure GCP Certifications<li> <li>Experience working within frameworks such as TOGAF and COBIT Indepth knowledge of major cloud players frameworks and best practices such as the AWS WellArchitected Framework<li> <li>PMP or Prince 2 would be plus<li> <ul><p> <p><p>LIJH1<p> <p><br ><p> <p><br ><p> <p><b>About Rackspace Technology<b><p> <p>We are the multicloud solutions experts We combine our expertise with the worlds leading technologies across applications data and security to deliver endtoend solutions We have a proven record of advising customers based on their business challenges designing solutions that scale building and managing those solutions and optimizing returns into the future Named a best place to work year after year according to Fortune Forbes and Glassdoor we attract and develop worldclass talent Join us on our mission to embrace technology empower customers and deliver the future<p> <p> <p> <p> <p> <p><b>More on Rackspace Technology<b><p> <p>Though were all different Rackers thrive through our connection to a central goal to be a valued member of a winning team on an inspiring mission We bring our whole selves to work every day And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age color disability gender reassignment or identity or expression genetic information marital or civil partner status pregnancy or maternity status military or veteran status nationality ethnic or national origin race religion or belief sexual orientation or any legally protected characteristic If you have a disability or special need that requires accommodation please let us know<p> <p><p>
Specialist, Fraud Risk Ops (Remote)
Company: OKX
Location: Remote
Posted Mar 12, 2024
<p>OKX is a worldleading digital asset trading platform providing advanced financial services to traders globally by using blockchain technology OKX provides hundreds of token amp futures trading pairs to help traders to optimize their strategy We are also one of the top digital asset trading platforms by trading volume serving millions of users in over 100 countries OKX derivatives remains a topnotch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry We believe the blockchain technology will eliminate barriers to transactions increase the efficiency of transactions across society and eventually have a significant impact on the global economy We strive to make innovative achievements that change the world and never stop to improve on our customer experience<p> <p><strong>About the Team<strong><p> <p>This team is part of the Global Customer Service function where it is at the heart of managing and balancing risk and reward for our global platform We work closely with all our key stakeholders such as Compliance Product Customer Service Marketing Finance and Payment Operations to successfully launch various global products while understanding the associated risks and management strategies for business growth<p> <p><strong>About the Opportunity<strong><p> <p>The successful candidate will have fraud amp risk experience in a global environment with proven track record of managing fraud risk operational teams Youll own the establishment of the fraud risk team in Kuala Lumpur Malaysia including recruitment establishing fraud processes policies and proceduresguidelines<p> <p>At your core youll thrive in a fastpaced collaborative processdriven environment and be able to adapt and adjust plans onthefly You must also have strong prioritization skills and willingness to roll up ones sleeves to get the job done Most importantly youll drive results and significantly support the growth and adoption of our products and features while building the fraud risk culture and risk management strategies<p> <p><strong>What Youll Be Doing<strong><p> <ul><li>Complete comprehensive investigation using various tools and be accountable for all information researched and contained in each case file<li> <li>Ensure confidentiality of all information collected during investigation<li> <li>Review customer transactions to identify fraudulent activities such as account take over friendly fraud identity theft and similar actsrisks<li> <li>Contact customer via phone andor email to validate the transactions activities and account information<li> <li>Resolve customer issues within the scope of existing service level agreements<li> <li>Investigate chargebacks fraud claims and provide analysis on loss trends Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud<li> <li>Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the companys risk and prepare a comprehensive investigation report for all cases<li> <li>Recommend antifraud processes for changing transaction patterns and trends<li> <li>Generate suspicious activity reports and risk management reports for Managers<li> <ul><p><br ><p><p><strong>What We Look For In You<strong><p> <ul><li>Minimum Degree in accounting finance business administration criminology or other disciplines<li> <li>2 4 years of relevant fraud investigation experience<li> <li>Fraud detectionrisk management experience in the banking financial andor fintech sector<li> <li>Strong ability to find fraud patterns trends and possess critical thinking skills<li> <li>Experience with different payment methods and platforms<li> <li>Ability to learn new technology tools quickly<li> <li>Willingly to work according to given shift schedule to support 24x7 operations<li> <li>Good communication skills in both verbal and written for English<li> <li>Experienced in customer service is a plus<li> <ul><p><br ><p><p><strong>Nice to Haves<strong><p> <ul><li>You either are already or are eager to become an expert in the blockchain and will understand how speculators traders digital asset exchanges blockchain money services businesses and financial institutions operate<li> <li>TrainingExperience in blockchain analytic tools eg Eliptic<li> <li>Experience working with teams across offices and time zones<li> <li>Fraud Risk Certification CIPFA is preferred or equivalent<li> <ul><p><strong>Why Join Us<strong><p> <ul><li>Competitive remuneration package Basic Salary + Yearly Bonuses<li> <li>Monthly Team Building<li> <li>Remote work arrangements<li> <li>Excellent prospects for growth and promotion we provide you with assistance opportunities for skill development mentoring and training programmes to help you succeed<li> <li>Employee engagement recognition and appreciation program<li> <li>Multinational working environment Advance your career by interacting with individuals from various backgrounds cultures and nations<li> <ul>
Cribl Engineer | Remote, USA
Company: Optiv
Location: Remote
Posted Mar 12, 2024
<p>The Cribl Engineer works in Optiv Securitys 24x7x365 Security Operations Center as a member of the Managed Security Services MSS team The engineer will be responsible for creation of procedures implementation of the software pipeline focusing on the monitoring and observability platform and maintaining security systems for client environments Experience and knowledge of observability pipelines SIEM and other Security Technologies is essential The candidate will work closely with Management Principal Engineers Senior Engineers Solution Architects Threat Analysts and other internal teams and clients to complete high profile critical services to existing Managed Security Service clients Serve as a primary responder for Managed Security customer systems taking ownership of client issues and tracking through resolution<p> <p><b>How youll make an impact<b> <p><ul><li>Act as a point of escalation for other Engineers and provide guidance and mentoring<li> <li>Assist with client transition and onboarding serve as primary point of contact for Managed Security Service clients<li> <li>This will require documentation of Account Governance processes and responsibility for report generation and notification to senior leadership about potential client Service Level Agreement SLA issues<li> <li>Explain and demonstrate how to use observability products to both technical and relatively nontechnical personnel<li> <li>Provide remote consulting services via interactive client sessions to assist with implementation of multiple product vendors and technologies<li> <li>Implement configure and maintain SIEM software and appliancebased products in large enterprise and Government environments<li> <li>Develop deploy and tune SIEM content such as correlation rules dashboards reports and models<li> <li>Provide escalation support to Tier 1 for Authorized Support Customers following processes and interacting appropriately with both customers and partners when required<li> <ul><p><b>What were looking for<b> <p><ul><li>1+ years of experience of Cribl Administration<li> <li>2+ years professional experience managing and maintaining observability platforms<li> <li>Ability to deal confidently with complex technical problems<li> <li>Willingness to learn and support multiple observability vendor platforms<li> <li>You should have experience in designing automating maintaining and optimizing observability platforms metrics logging and tracing<li> <li>Knowledge of security logging for Linux Windows major EDRs Firewalls amp Active Directory<li> <li>Expertise in delivering largescale systems using big data technologies including but not limited to Enterprisescale Kafka Splunk TSDB etc<li> <li>Previous experience working with Cloud AWS Azure GCP<li> <li>You should be abreast of industry standards and trends related to telemetry and software pipelines<li> <li>The ability to aggregate and analyze logs from various deployed security devices<li> <li>Some experience with creating custom content dashboards reports and alerts<li> <li>Shift flexibility including the ability to provide on call support 247 when needed<li> <li>Experience working with Internal and client Ticketing and Knowledge Base Systems for Incident and Problem tracking as well as procedures ie Jira Confluence ServiceNow etc<li> <li>General security knowledge GIAC CISSP CCSE CISA HBSS NSA CEH Cisco Security Security + or other security certifications<li> <li>Knowledge of Linux and Windows Operating Systems<li> <li>An understanding of a wide array of server grade applications such as DBMS Exchange DNS SMTP IIS Apache SharePoint Active Directory Identity Management Patch Management LDAP SQL and others<li> <li>Experience with various security productstechnologies such as Devo Chronicle EDR XDR Exabeam Sentinel QRadar Splunk LogRhythm Securonix Elastic RSA NetWitness SumoLogic and infrastructure components such as proxies firewalls IDSIPS DLP etc<li> <li>Familiarity with DevOps<li> <ul><p> <p><p>If you are seeking a culture that supports growth fosters success and moves the industry forward find your place at Optiv As a marketleading provider of cyber security solutions Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services Our rich and successful history with our clients is based on trust serving more than 12000 clients of varying sizes and industries including commercial government and education We have the proven expertise to plan build and run successful security programs across Risk Management Cyber Digital Transformation Threat Management Security Operations Managed Services and Identity and Data Management<p> <p><br ><p> <p><b>What you can expect from Optiv<b><p> <p>A company committed to championing Diversity Equality and Inclusion through our Employee Resource Groups including ADAPT Abled and Disabled Allies Partnering Together Asian Employee Network Black Employee Network Latino Employee Network Optiv Pride LGBTQIA+ OVETS Optivs Veterans Engagement Team and Supporters and OWN Optiv Womens Network<p> <p> Worklife balance<p> <p> Professional training resources<p> <p> Creative problemsolving and the ability to tackle unique complex projects<p> <p> Volunteer Opportunities Optiv Chips In encourages employees to volunteer and engage with their teams and communities<p> <p> The ability and technology necessary to productively work remotelyfrom home where applicable<p> <p><br ><p> <p><br ><p> <p><i>Optiv is an equal opportunity employer All qualified applicants for employment will be considered without regard to race color religion sex gender identity sexual orientation national origin status as an individual with a disability veteran status or any other basis protected by federal state or local law Optiv respects your privacy By providing your information through this page or applying for a job at Optiv you acknowledge that Optiv will collect use and process your information which may include personal information and sensitive personal information in connection with Optivs selection and recruitment activities For additional details on how Optiv uses and protects your personal information in the application process click here to view our <i><i><u>Applicant Privacy Notice<u><i><i> If you sign up to receive notifications of job postings you may unsubscribe at any time<i><p> <p><p>
Network Security Engineer
Company: Accruent
Location: Remote
Posted Mar 12, 2024
<p>Personal development and becoming the best you is all about growth and exploring new skills and opportunities both in and out of the office At Accruent we call this Grow Without Limits and were proud to offer each of our employees the resources coaching and support necessary to achieve Growth Without Limits in their personal and professional lives Explore where the path takes you<p> <p>Join our dynamic international team as a <strong>Network Security Engineer<strong> and take your career to new heights This exciting opportunity offers the flexibility of remote work while providing direct access to cuttingedge projects in cloud operations As a key member of our team youll collaborate with experts from around the globe and report directly to our Manager Cloud Operations<p> <p>Cloud Operations is the beating heart of Accruent You will supervise the applications to make sure our customers can experience the full scope of Accruents products The performance of the applications is governed by the team to keep our products optimizing at peak performance Our Cloud Ops team is full of learners and problem solvers who champion an engaging atmosphere<p> <p><strong>What are your responsibilities <strong><p> <p>As<strong> <strong>Network Security Engineer you will be responsible for providing functional and technical support for Accruents infrastructure network security solutions Responsibilities include implementing and maintaining WAFWAAPS IDSIPS and firewalls You will work with a varied range of technologies and complexities of scope This will require deep level of network security knowledge to evaluate the issue at hand and implement the best solution<p> <p><strong>How youll make a difference<strong><p> <ul><li>Ensure proper configuration and monitoring of network security devices<li> <li>Monitor vendors to ensure upgrades installation and configurations are appropriate<li> <li>Evaluate and plan future network designs and maintain and improve network security posture<li> <li>Provide subject matter expertise and participation in the development and maintenance of network security policy<li> <li>Coordinate with Security Cloud Operations Engineering and stakeholders to provide technical networking solutions and improve health of security operations<li> <li>Configure troubleshoot and resolve network issues in data center and public cloud networks<li> <li>Prioritize and resolve issues of the highest technical and business severity<li> <li>Document network security standards topologies and configuration details<li> <li>Perform upgrades to firmware of network security devices<li> <li>Facilitate network penetration tests assess findings and design appropriate mitigations<li> <li>Be available to participate in an oncall rotation which provides 24x7 support for all network security systems across all product lines<li> <ul><p><strong>What you bring to the table <strong><p> <p>We are looking for someone that ideally has a Bachelors degree in Computer Science or relevant experience You have excellent communication skills in English both written and verbal Within our fastmoving environment you will be able to shift priorities and multitask As team player you enjoy and excel at problem solving and assisting others but could also work well independently<p> <p><strong>Desired skills and experience <strong><p> <ul><li>Experience with administration and implementation of network security for data center and public cloud<li> <li>Experience securing and maintaining public cloud network infrastructure AWS Azure GCP<li> <li>3+ years of experience with IDSIPS and WAF solutions Palo Alto F5 Cloudflare Citrix<li> <li>Strong ability to perform investigations as part of a formal incident management framework<li> <li>Deep level understanding of TCPIP stack and data flows<li> <li>Proficiency with F5 WAF PANOS IDSIPS<li> <li>Solid understanding of current network level threats<li> <li>Proven ability to work within change management framework<li> <li>CCNP security CCSP or equivalent knowledge and experience preferred<li> <li>Software defined networking<li> <li>Configuration managementautomation<li> <ul><p><strong>About Accruent<strong><p> <p>At Accruent a subsidiary or affiliate of Fortive Corporation we strive to be on the cutting edge of the software world providing purposebuilt intelligent solutions that raise customer expectations shift paradigms and transform the way businesses operate and achieve success<p> <p>We aim to provide the same transformational growth for our 1000+ employees which includes a vibrant office culture in major cities like Austin and Amsterdam and 10000 customers in more than 150 countries we know youll gain new experiences along the way In our continued effort to help our teams Grow Without Limits we provide all employees with the resources coaching and support they need to reach new heights and experience true professional and personal development and we do this because we believe it will help us grow as a global company in return<p> <p>Every person can bring something incredible to the table and we can always achieve more together So if you are courageous adaptable collaborative and interested in becoming the best you we encourage you to join us for the ride even if you dont believe you have the exact experience to fill a particular role<p> <p>Explore the path Join Accruent<p> <p><strong>About Fortive<strong><p> <p>Fortives essential technology makes the world stronger safer and smarter We accelerate transformation across a broad range of applications including environmental health and safety compliance industrial condition monitoring nextgeneration product design and healthcare safety solutions<p> <p>We are a global industrial technology innovator with a startup spirit Our forwardlooking companies lead the way in softwarepowered workflow solutions datadriven intelligence AIpowered automation and other disruptive technologies Were a force for progress working alongside our customers and partners to solve challenges on a global scale from workplace safety in the most demanding conditions to groundbreaking sustainability solutions<p> <p>We are a diverse team 17000 strong united by a dynamic inclusive culture and energized by limitless learning and growth We use the proven Fortive Business System FBS to accelerate our positive impact<p> <p>At Fortive we believe in you We believe in your potentialyour ability to learn grow and make a difference At Fortive we believe in us We believe in the power of people working together to solve problems no one could solve alone At Fortive we believe in growth Were honest about whats working and what isnt and we never stop improving and innovating<p> <p>Fortive For you for us for growth<p> <p>LIRemote<p>
Chronic Care Representative - West Region
Company: Merck
Location: Remote
Posted Mar 12, 2024
<p><b>Job Description<b><br >The Chronic Care Representative is a key member of the local Customer Team that works collaboratively with our Companys fieldbased employees such as the Account Executives Integration Delivery Systems leaders as well as other members of our Companys extended team<br >The Chronic Care Representative West Region responsibility will be dependent on manager discretion based on the priorities of their region The role requires frequent travel as assignments may occur anywhere within the region <br >We are hiring for two positions within the West Region US<br ><p><ul><li>California major workload centers may include Los Angeles Orange County San Diego and Riverside<li> <li>Texas major workload centers may include Dallas Houston Austin and San Antonio<li> <ul><p><br >These are fieldbased sales position that require about 50 regular travel as well as overnight travel<br >These customers may include <br ><p><ul><li> Health care providers such as physicians physician assistants nurse practitioners nurses pharmacists as well as quality directors and office managers<li> <li> Within their geography there are a diverse set of health care locations that they will call upon to execute their role including physicians offices integrated delivery systems and hospital clinics<li> <ul><p><br >The primary activities include <br ><p><ul><li>Developing a business plan in accordance with our policies standards and ethics<li> <li>Maintaining product knowledge and certification on our Companys portfolio for which they are responsible<li> <li>Providing customers with key insights by engaging in balanced product sales discussions inperson and multichannel engagements to align with customer needs in accordance with product labeling This is achieved by keeping apprised of professional and health care environment knowledge through selfstudy of companyprovided scientific product and marketplace information attendance at product workshops and conferences as well as consistent and ongoing review of our promotional materials<li> <li>Providing our management with updates on customer needs as it relates to helping them improve patient health outcomes customer feedback marketplace dynamics and progress towards quality goals<li> <li>Regularly monitoring business performance against objectives using company provided tools<li> <ul><p><br ><b> Position Qualifications <b><br ><b>Education Minimum Requirement<b><br ><p><ul><li>BABS with 02 years Sales experience or a minimum of high school diploma with at least 4 years of relevant work experience which could include professional sales experience in marketing military or healthcarescientific field pharmaceutical biotech or medical devices<li> <ul><p><br ><b>Required Experience and Skills<b><br ><p><ul><li>Demonstrated excellence in current or previous educational or professional roles<li> <li>Excellent interpersonal and communication skills<li> <li>Ability to work both independently and within a team environment<li> <li>Strong organizational and time management skills<li> <li>Embrace an agile mindset and open to experiment in accordance with our policies standards and ethics<li> <li>Valid Drivers license<li> <ul><p><br ><b>Preferred Experience and Skills<b><br ><p><ul><li>Ability to convey technical concepts accurately and clearly<li> <li>Previous sales account management consultative or customer service experience<li> <li>Ability to analyze metrics to assess progress against objectives<li> <ul><p><br ><b> NOTICE <b><b> FOR <b><b> INTERNAL <b><b> APPLICANTS <b><br >In accordance with Managers Policy Job Posting and Employee Placement all employees subject to this policy are required to have a minimum of twelve 12 months of service in current position prior to applying for open positions <br >If you have been offered a separation benefits package but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description SPD of your separation package then you are no longer eligible for your separation benefits package To discuss in more detail please contact your HRBP or Talent Acquisition Advisor <br ><b>Employees working in roles that the Company determines require routine collaboration with external stakeholders such as customerfacing commercial or researchbased roles will be expected to comply not only with Company policy but also with policies established by such external stakeholders for example a requirement to be vaccinated against COVID19 in order to access a facility or meet with stakeholders Please understand that as permitted by applicable law if you have not been vaccinated against COVID19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in facetoface meetings then your employment may pose an undue burden to business operations in which case you may not be offered employment or your employment could be terminated Please also note that where permitted by applicable law the Company reserves the right to require COVID19 vaccinations for positions such as in Global Employee Health where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission<b><br >Current Employees apply HERE <br >Current Contingent Workers apply HERE <br ><b>US and Puerto Rico Residents Only<b><br >Our company is committed to inclusion ensuring that candidates can engage in a hiring process that exhibits their true capabilities Please click here if you need an accommodation during the application or hiring process <br >We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace All qualified applicants will receive consideration for employment without regard to race color age religion sex sexual orientation gender identity national origin protected veteran status or disability status or other applicable legally protected characteristics For more information about personal rights under the US Equal Opportunity Employment laws visit <br >EEOC Know Your Rights <br >EEOC GINA Supplement <br >Pay Transparency Nondiscrimination <br >We are proud to be a company that embraces the value of bringing diverse talented and committed people together The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment We encourage our colleagues to respectfully challenge one anothers thinking and approach problems collectively <br >Learn more about your rights including under California Colorado and other US State Acts <br ><b>US Hybrid Work Model<b> <br >Effective September 5 2023 employees in officebased positions in the US will be working a Hybrid work consisting of three total days onsite per week generally Tuesday Wednesday and either Monday or Thursday although the specific days may vary by site or organization with Friday designated as a remoteworking day unless business critical tasks require an onsite presence This Hybrid work model does not apply to and daily inperson attendance is required for fieldbased positions facilitybased manufacturingbased or researchbased positions where the work to be performed is located at a Company site positions covered by a collectivebargaining agreement unless the agreement provides for hybrid work or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely Please note this Hybrid work model guidance also does not apply to roles that have been designated as remote<br >Under New York State Colorado State Washington State and California State law the Company is required to provide a reasonable estimate of the salary range for this job Final determinations with respect to salary will take into account a number of factors which may include but not be limited to the primary work location and the chosen candidates relevant skills experience and education <br >Expected salary range <br >$7540000 $11870000<br >Available benefits include bonus eligibility health care and other insurance benefits for employee and family retirement benefits paid holidays vacation and sick days For Washington State Jobs a summary of benefits is listed here <br ><b>Search Firm Representatives Please Read Carefully <b><br >Merck amp Co Inc Rahway NJ USA also known as Merck Sharp amp Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities All CVs resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no preexisting agreement is in place Where agency agreements are in place introductions are position specific Please no phone calls or emails <br ><b>Employee Status <b><br >Regular<br ><b>Relocation<b><br >No relocation<br ><b>VISA Sponsorship<b><br >No<br ><b> Travel Requirements <b><br >50<br ><b>Flexible Work Arrangements<b><br >Remote<br ><b>Shift<b><br >1st Day<br ><b>Valid Driving License<b><br >Yes<br ><b>Hazardous Materials<b><br >na<br ><b>Requisition ID<b>R285057<p>
Product Manager Shopper's Voice (Remote)
Company: Epsilon
Location: Remote
Posted Mar 12, 2024
<p><b>Job Description<b><br >The Epsilon Data Practice has industry leading data which we use to uncover insights for our clients and develop audiences for targeted marketing programs across all channels This new role will collaborate with teams in Data Marketing and Sales to identify new opportunities and drive revenue for Shoppers Voice Epsilons unique asset and the largest surveybased data set in North America Expansion to other products will occur in the first 6 to 12 months Focus initially will be 100 Shoppers Voice We require someone who is selfmotivated eager to tackle multiple projects articulate loves details and ready to work with many different types of people and teams<br ><strong>Role<strong><br ><p><ul><li>Be the product knowledge expert for Shoppers Voice survey development survey data pricing positioning and pricing Be a resource for Sales amp Client Services<li> <li>Support the tactical aspects of product planning and management that include customer needs assessment competitive analysis revenue and profitability tracking pricing positioning and product success measurement <li> <li>Work in collaboration with the product team survey planning team client services sales teams and other Epsilon partners<li> <li>Identify recommend and create marketing opportunities consistent with product line objectives to drive revenue and profit<li> <li>Assist in leading survey space planning in conjunction with Consumer insights and Client services to maximize revenue and profit of the survey<li> <li>Assist in identifying process and knowledge gaps and training needs assist in the development of training programs to support sales and other internal partners<li> <li>Day to Day Activities include managing documentation used by multiple stakeholders Online and offline data taxonomy maintenance marketing materials updates pricing documentation maintenance create new marketing materials revenue tracking and reporting<li> <ul><p><br ><strong>Accountabilities<strong><br ><p><ul><li>Project manage all deliverables to Marketing and Sales for content and collateral Create effective briefings to Marketing department for marketing materials sell sheets survey copies presentations data cards survey books and PR pieces coordinate reviews approvals and communicate final pieces to sales team and relevant teams<li> <ul><ul><li>Drive development of content to support Shoppers Voice lead generation activities including emails newsletter blogs and social posts<li> <li>Drive creativeoffer updates on Shoppers Voices Money saving offers page MSO in Canada and US<li> <li>Canada French survey development manage through vendors the English to French translation and proofreading of survey question changes<li> <li>Develop knowledge of US and Canada data privacy laws and their implications to the data products With guidance from Epsilons privacy officer assist in any data product updates<li> <li>Track product and performance and data validation communicate results to internal parties develop action to close any gaps and recommendations to improve performance and validation<li> <li>Participate in and support the development of product strategy and annual plan in conjunction with the Director and VP<li> <ul><p><br ><strong>Competencies<strong><br ><p><ul><li>Strong analytical skills including numbers and high attention to detail<li> <li>Organization and project mgmt skills including effective crossfunctional management skills<li> <li>Communication skills written and presentation<li> <li>Problem solving skills strong tactical skills building towards strategic problemsolving<li> <li>Independence and initiative<li> <li>Team player with very strong interpersonal skills<li> <li>Direct response Email and online industry knowledge is nice to have<li> <li>Experience dealing in US market is nice to have<li> <li>Able to prioritize work and shift priorities as needed to meet aggressive deadlines and milestones<li> <ul><p><br ><strong>Requirements<strong><br ><p><ul><li>Bachelors university business degree<li> <li>23 years work experience preferably in the marketing advertising industry<li> <li>High attention to detail<li> <li>Organization and project management skills<li> <li>Exceptional communication amp presentation skills<li> <li>Problem solving skills strong tactical skills building towards strategic problemsolving<li> <li>Independence and initiative<li> <li>Team player<li> <li>Able to prioritize work and shift priorities as needed to meet aggressive deadlines and milestones<li> <li>Advanced Excel and Powerpoint skills<li> <ul><p><br >Salary Range $85000 $110000<br ><b>Additional Information<b><br ><strong>About Epsilon<strong><br >Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe Epsilon accelerates clients ability to harness the power of their firstparty data to activate campaigns across channels and devices with an unparalleled ability to prove outcomes The companys industryleading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy Epsilons peoplebased identity graph allows brands agencies and publishers to reach real people not cookies or devices across the open web For more information visit epsiloncom<br ><strong>When youre one of us you get to run with the best<strong> For decades weve been helping marketers from the worlds top brands personalize experiences for millions of people with our cuttingedge technology solutions and services Epsilons bestinclass identity gives brands a clear privacysafe view of their customers which they can use across our suite of digital media messaging and loyalty solutions We process 400+ billion consumer actions each day and hold many patents of proprietary technology including realtime modeling languages and consumer privacy advancements Thanks to the work of every employee Epsilon has been consistently recognized as industryleading by Forrester Adweek and the MRC Positioned at the core of Publicis Groupe Epsilon is a global company with more than 8000 employees around the world Check out a few of these resources to learn more about what makes Epsilon so EPIC<br ><p><ul><li><strong>Our Culture<strong> httpswwwepsiloncomusaboutusourcultureepsilon<li> <li><strong>Life at Epsilon<strong> httpswwwepsiloncomusaboutusepicblog<li> <li><strong>DEampI<strong> httpswwwepsiloncomusaboutusdiversityequityinclusion<li> <li><strong>CSR<strong> httpswwwepsiloncomusaboutuscorporatesocialresponsibility<li> <ul><p><br ><strong>Great People Deserve Great Benefits<strong><br >We know that we have some of the brightest and most talented associates in the world and we believe in rewarding them accordingly If you work here expect competitive pay comprehensive health coverage and endless opportunities to advance your career<br ><strong>Epsilon is an Equal Opportunity Employer<strong> Epsilons policy is not to discriminate against any applicant or employee based on actual or perceived race age sex or gender including pregnancy marital status national origin ancestry citizenship status mental or physical disability religion creed color sexual orientation gender identity or expression including transgender status veteran status genetic information or any other characteristic protected by applicable federal state or local law Epsilon also prohibits harassment of applicants and employees based on any of these protected categories Epsilon will provide accommodations to applicants needing accommodations to complete the application process<br ><strong>For San Francisco Bay and Los Angeles Areas<strong> Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 49014919 commonly referred to as the San Francisco Fair Chance Ordinance Applicants with criminal histories are welcome to apply<br >LIWC1<br >REF227101A<p>
Senior Oracle Apps(EBS) DBA Consultant
Company: Navisite
Location: Remote
Posted Mar 12, 2024
<p>At NAVISITE Part of Accenture celebrating our employees and investing in their wellbeing and development is not just a priority or an initiative its woven directly into our company fabric Our mantra and unofficial corporate hashtag SoMuchGood is all about recognizing our teams commitment and achievements both inside and outside the office Its that theme that has driven a host of programs at Navisite its who we are What we do is simple We work hard we have fun we give back to the community and we never take our eye off the goal creating a modern cloud MSP with a global talented team of employees Join us and be part of our team<p> <p><br ><p> <p>Navisite is expanding and is adding an experienced Oracle Apps DBA to join our dynamic and highly successful team Global EBS DBA Team The Global EBS DBA Team supports over 200 customers around the world offering a variety of platform technology and application opportunities to successful candidates Navisite offers Cloud services across public private and hybrid cloud environments and is an Advanced AWS partner <p> <p> <p> <p><b><u>Objective<u><b><p> <p> <p> <p>Navisite is looking Senior Oracle EBS Applications DBA<p> <p> <p> <p><b><u>Responsibilities<u><b><p> <p> <p> <p><span> <span>Report to the Rapid Response Team Supervisors<p> <p><span> <span>Follow Incident management guidelines to ensure Incidents are acknowledged accepted and worked through based on priority<p> <p><span> <span>Ensure customer maintenance tasks are completed on time<p> <p><span> <span>Adhere to Incident escalation via supervisors and other stakeholders<p> <p><span> <span>Follow the global shift rotation and PTO management to ensure service delivery<p> <p><span> <span>Identify areas for process improvement and work with the EBS DBA Team and supervisors to improve and automate where possible<p> <p> <p> <p><b><u>Requirements<u><b><p> <p><b> <b><p> <p><span> <span><b>Excellent communication skills<b><p> <p><span> <span><b>Managing backups Environment clones Deployments and System restarts<b><p> <p><span> <span><b>Triaging system performance<b><p> <p><span> <span>Experience with some of the following technologies<p> <p>o<span> <span><b>OS OEL <b>AIX Solaris Windows<p> <p>o<span> <span><b>Middleware SOA<b><p> <p><span> <span><b>Scripting Basic operational troubleshooting and scripting knowledge<b><p> <p><span> <span><b>Oracle DBMS 11g 12c RAC Enterprise Edition OEM<b><p> <p><span> <span><b>Oracle EBS <b>10x 11x<b> 12x<b><p> <p><span> <span><b>Any exposure to EBS AWS and OCI would be advantageous <b><p> <p><b> <b><p> <p><b> <b><p> <p><b>Good to Have Skills<b><p> <p> <p> <p><span> <span>Well organized and demonstrate an ability to manage and prioritize workload<p> <p><span> <span>Competent in following documented processes and adhering to DBA standards and best practices<p> <p><span> <span>Managing Incidents and liaising with various stakeholders<p> <p><span> <span>Middleware OBIEE Hyperion SSO UPK Demantra Vertex APEX VCP<p> <p><span> <span>Willingness to obtain professional Certification<p> <p><span> <span>Client front ending as per the requirement<p> <p> <p> <p> <p><p>NAVISITE Part of Accenture is an equal opportunity employer We celebrate diversity and we are committed to creating an inclusive environment for all employees Navisite does not discriminate in employment on the basis of race color religion sex including pregnancy and gender identity national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization parental status military service or other nonmerit factor<p> <p><br ><p> <p><span>Internal Applicants No sponsorship available External Applicants Sponsorship not guaranteed Any potential sponsorship depends on a number of factors including but not limited to the local candidate pool and can vary from year to year<span><p> <p><br ><p> <p><span>You must ensure compliance with data protection legislation under the DPA EU GDPR any other applicable data protection legislation<span><p> <p><br ><p> <p><p>
Integrated Business Planner - Oncology
Company: Merck
Location: Remote
Posted Mar 12, 2024
<p><b>Job Description<b><br >Contribute to the success of our US Oncology business as an Integrated Business Planner and collaborate with a diverse and inclusive team thats driven to make a difference<br >This position provides essential planning support to our sales and key account management leadership team and will play an important role in helping them achieve their goals and objectives Your expertise in decision analysis and strategic planning will be instrumental in optimizing resources and making tradeoff decisions across all customer segments You will also lead business planning and resource allocation for our product portfolio identifying and capitalizing on national regional and local business opportunities Collaboration is key to success in this position and you will partner closely with a diverse group of stakeholders including brand marketing leads to inform strategy and monitor execution effectively You will also ensure operations for our fieldbased sales and key account management teams run smoothly and efficiently<br >This role also provides the opportunity to actively contribute to the departments evolution aligning it with US Market and brand priorities To make this happen you will leverage advanced analytics and implement tools and techniques to enhance planning and analytic capabilities You will also collaborate with other Integrated Business Planners and peer functions to ensure an integrated approach across the Sales Force Planning organization Additionally you will work collaboratively with Oncology and related marketing teams to understand reporting requirements and develop prebuilt views to support Senior Sales Leadership<br ><b> Primary Activities amp Responsibilities include and may not be limited to <b><br ><p><ul><li>Provide overall decision analysis and strategic planning support to assist resource allocation decisions and customer management strategies in the attainment of performance and customer objectives<li> <li>Lead the business planning processes for the oncology product portfolio<li> <li>Identify performance outliers across segments to provide actionbased recommendations to increase sales and market share across the strategic brands<li> <li>Ensure productindication launchs preparedness for the oncology field sales organization<li> <li>Serve as a strategic partner and connect the functional groups at HQ with the commercial oncology teams sales and key account management<li> <li>Lead various projects to foster innovation and increase efficiency for the commercial oncology organization<li> <ul><p><br ><b>Work Location<b> <br ><p><ul><li>Flexible to reside anywhere in the United States and can work remotely supporting the US Commercial Oncology business unit<li> <ul><p><br ><b>Qualifications<b> <br ><b>Required<b><br ><p><ul><li>H igh school diploma with at least 4 years of relevant work experience which could include professional sales experience in marketing military or healthcarescientific field pharmaceutical biotech or medical devices<li> <li>Minimum 2 years of fieldbased or HQ experience<li> <li>Thorough understanding and knowledge of the US Oncology market<li> <li>Strong business acumen project management communication and teamwork skills<li> <li>Consultative and creative approach to strategic thinking business analysis and problemsolving<li> <li>Strong Microsoft Excel skills<li> <li>Ability to influence to key stakeholders and drive<li> <li>Ability to analyze data and translate insights into actionable recommendations<li> <li> Travel about 10 per year for national sales meetings and activities at HQ<li> <ul><p><br ><b>Preferred<b><br ><p><ul><li>2+ years of fieldbased sales or key account management experience in the Oncology specialty<li> <ul><p><br ><b>NOTICE FOR INTERNAL APPLICANTS<b><br >In accordance with Managers Policy Job Posting and Employee Placement all employees subject to this policy are required to have a minimum of twelve 12 months of service in current position prior to applying for open positions<br >If you have been offered a separation benefits package but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description SPD of your separation package then you are no longer eligible for your separation benefits package To discuss in more detail please contact your HRBP or Talent Acquisition Advisor<br >oncology<br >EBRG<br >MSJR<br ><b>Employees working in roles that the Company determines require routine collaboration with external stakeholders such as customerfacing commercial or researchbased roles will be expected to comply not only with Company policy but also with policies established by such external stakeholders for example a requirement to be vaccinated against COVID19 in order to access a facility or meet with stakeholders Please understand that as permitted by applicable law if you have not been vaccinated against COVID19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in facetoface meetings then your employment may pose an undue burden to business operations in which case you may not be offered employment or your employment could be terminated Please also note that where permitted by applicable law the Company reserves the right to require COVID19 vaccinations for positions such as in Global Employee Health where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission<b><br >Current Employees apply HERE <br >Current Contingent Workers apply HERE <br ><b>US and Puerto Rico Residents Only<b><br >Our company is committed to inclusion ensuring that candidates can engage in a hiring process that exhibits their true capabilities Please click here if you need an accommodation during the application or hiring process <br >We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace All qualified applicants will receive consideration for employment without regard to race color age religion sex sexual orientation gender identity national origin protected veteran status or disability status or other applicable legally protected characteristics For more information about personal rights under the US Equal Opportunity Employment laws visit <br >EEOC Know Your Rights <br >EEOC GINA Supplement <br >Pay Transparency Nondiscrimination <br >We are proud to be a company that embraces the value of bringing diverse talented and committed people together The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment We encourage our colleagues to respectfully challenge one anothers thinking and approach problems collectively <br >Learn more about your rights including under California Colorado and other US State Acts <br ><b>US Hybrid Work Model<b> <br >Effective September 5 2023 employees in officebased positions in the US will be working a Hybrid work consisting of three total days onsite per week generally Tuesday Wednesday and either Monday or Thursday although the specific days may vary by site or organization with Friday designated as a remoteworking day unless business critical tasks require an onsite presence This Hybrid work model does not apply to and daily inperson attendance is required for fieldbased positions facilitybased manufacturingbased or researchbased positions where the work to be performed is located at a Company site positions covered by a collectivebargaining agreement unless the agreement provides for hybrid work or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely Please note this Hybrid work model guidance also does not apply to roles that have been designated as remote<br >Under New York State Colorado State Washington State and California State law the Company is required to provide a reasonable estimate of the salary range for this job Final determinations with respect to salary will take into account a number of factors which may include but not be limited to the primary work location and the chosen candidates relevant skills experience and education <br >Expected salary range <br >$11140000 $17530000<br >Available benefits include bonus eligibility health care and other insurance benefits for employee and family retirement benefits paid holidays vacation and sick days For Washington State Jobs a summary of benefits is listed here <br ><b>Search Firm Representatives Please Read Carefully <b><br >Merck amp Co Inc Rahway NJ USA also known as Merck Sharp amp Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities All CVs resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no preexisting agreement is in place Where agency agreements are in place introductions are position specific Please no phone calls or emails <br ><b>Employee Status <b><br >Regular<br ><b>Relocation<b><br >No relocation<br ><b>VISA Sponsorship<b><br >No<br ><b> Travel Requirements <b><br >10<br ><b>Flexible Work Arrangements<b><br >Remote<br ><b>Shift<b><br >1st Day<br ><b>Valid Driving License<b><br >No<br ><b>Hazardous Materials<b><br >na<br ><b>Requisition ID<b>R284597<p>
Customer Service Specialist
Company: AccuWeather
Location: Remote
Posted Mar 12, 2024
<p><strong>About AccuWeather<strong><p> <p><br >AccuWeather is recognized and documented as the most accurate source of weather forecasts and warnings in the world has saved more than 10000 thousands lives prevented 100000 injuries and saved tens of billions of dollars in property damage<p> <p>With global headquarters in State College Pennsylvania a severe weather center in Wichita Kansas and offices in New York City and elsewhere around the world AccuWeather serves more than 15 billion people daily to help them better plan their activities and get more out of their day and keep their families safer through innovative digital media properties such as AccuWeathercom and mobile as well as radio television newspapers digital outofhome the 247 AccuWeather Network channel and AccuWeather NOW streaming service Additionally AccuWeather produces and further serves more than half the Fortune 100 companies and thousands of businesses and distributes news weather content and video for more than 180000 thirdparty websites<p> <p><br ><p><p><strong>Position Summary<br ><strong>The Customer Service Specialist embraces the corporate vision and philosophy by providing quality service support that is personalized exceeding the specific needs of each and every client with courtesy accuracy timeliness effort and enthusiasm The Customer Service Specialist team supports all of the Operations Department Sales Information Technology and all Lines of Business The team is overwhelmingly committed to ensuring internal and external client concerns or opportunities are handled until resolution with positivity sincerity and providing a single point of contact<br ><p> <p><strong>Shift <strong><p> <p>MondayFriday 1200am 800am with alternating weekend availability is required <p> <p>Position is remote However candidate must have reliable internet access at all times during their shift <p> <p><br ><p><p><strong>Job Responsibilities<strong><p> <p>With the purpose of ensuring AccuWeather provides not only Superior Accuracy™ but world class customer service support the Customer Service Specialist is an integral member of a team that is a centralized point of contact for customers both internally and externally Responsibilities include<p> <p><br ><p><p>Position Responsibilities<p> <ul><li>Monitoring assigned queues on a daily basis<li> <li>Taking inbound calls<li> <li>Outbound calls to clients for required products and followup<li> <li>Reception desk coverage when needed<li> <li>Identify and address all customer questions and concerns<li> <li>Conflict resolution internalexternal<li> <li>Thoroughly research and understand all facets of customers requests<li> <li>Assist customers by identifying and analyzing their needs to ensure high customer satisfaction growth and retention of business<li> <li>Maintain a current and robust level of product knowledge<li> <li>Work internally to resolve each ticketed issue in queue conferring with other AccuWeather personnel for resolution<li> <li>Update customer via the phone email or other communication means as necessary with status of issue and estimated time for resolution<li> <li>Monitor internal communications to alert others of potential issues affecting service<li> <li>Offer input for product improvements or enhancements from knowledge gained by client issue resolution<li> <li>Other duties may be assigned<li> <ul><p><br ><p><p><strong>Job Qualifications<strong><p> <p>To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions<p> <ul><li>High School Diploma or General Education Degree GED is required<li> <li>Associate degree in English Journalism marketing or other related degree is preferred<li> <li>Experience with Customer Relationship Management CRM software is preferred<li> <li>One to two years in customer service field is required<li> <li>Previous call center work in a customer service environment is preferred<li> <li>Strong verbal and written communication skills<li> <li>Professional and pleasant telephone manner with ability to listen actively and communicate effectively<li> <li>Ability to maintain composure in stressful situations<li> <li>Ability to multitask<li> <li>Sound solving skills and ability to solve customer issues in an efficient and courteous manner<li> <li>Proficiency with Microsoft Word and Excel as well as experience with data entry is required<li> <li>Ability to navigate the internet and webbased programs<li> <li>Strong work ethic and demonstrates excellent record of attendance and punctuality<li> <li>Ability to work well with teams and have professional interactions with all members and personalities<li> <ul><p><br ><p><p><strong>Commitment to Diversity amp Inclusion<strong><p> <p><br ><p><p>AccuWeather is proud to be an Equal OpportunityAffirmative Action Employer We are committed to equal employment opportunity to all applicants and existing employees and we evaluate qualified applicants without regard to race creed color national origin sex including pregnancy and gender identityexpression sexual orientation age ancestry physical or mental disability marital status political affiliation religion citizenship status genetic information veteran status or any other basis protected under applicable federal state or local law View the EEO is the Law poster here and its supplement here The pay transparency policy is available here <p> <p><br ><p>
Order Management Analyst
Company: Alation
Location: Remote
Posted Mar 12, 2024
<p><b>Due to its remote and hybrid culture Alation conducts all of its interviewing and onboarding virtually<b><p> <p><br ><p> <p><span>Big Data isnt a problem Its an opportunity<span><p> <p><br ><p> <p><span>At Alation we help people find understand and trust data So they not only excel in their work they drive value for their enterprise team and role In the words of one customer Alation makes me look like a rockstar<span><p> <p><br ><p> <p><span>We help companies you know and trust empower their people with the best data every day Alation helps <span>Discover Financial Services<span> quickly generate value from their data to create the product and customer service innovations that help the iconic credit card company remain number one in customer satisfaction And real estate giant <span>Keller Williams<span> uses Alation to govern the more than 70 TB of data that empowers their global team of over 190000 agents<span><p> <p><br ><p> <p><span>With $340M in funding valued at over $17 billion and 550+ customers including 40 of Fortune 100 companies Alation is poised to capitalize on data as an opportunity Headquartered in Silicon Valley Alation was named to <span>Inc Magazines Best Workplaces list<span> for the fourth time Do you want to join a team that welcomes new ideas supports your growth and recognizes your unique value<span><p> <p><br ><p> <p><span>Join us<span><p> <p><br ><p> <p><span>Were looking for a detailoriented Order Desk Analyst to join our Finance Organization This role will be responsible for accurately moving sales data between systems This position will be a critical cog to our sales process to ensure a smooth handoff between sales and finance It will be heavily focused on working cross functionally with clear communication between multiple departments This individual contributor role will be a true partner to multiple areas within the business<span><p> <p><b>What youll do<b> <p><ul><li>Review and process orders in Salesforce and NetSuite accurately<li> <li>Review data fields in Salesforce to ensure data accuracy <li> <li>Perform provisioning activities following booking to ensure customers are accurately licensed<li> <li>Have a good understanding of Alation products and processes in order to support business partners<li> <li>Respond quickly to various stakeholders questions on orders and provisioning<li> <li>Identifies and participates in executing process improvements <li> <ul><p><b>You should have<b> <p><ul><li>Prior experience in order processing and provisioning<li> <li>Knowledge of Salesforcecom or other CRM modules<li> <li>Possess the ability to multitask in stressful situations<li> <li>Experience with process and systems improvements<li> <li>Strong verbal and written communication skills<li> <li>Flexibility to work night shifts is a must ability to work alongside US accounting team<li> <li>A bachelors degree or equivalent<li> <li>3 5 years relevant work experience<li> <li>Experience at a software company<li> <ul><p> <p><p><span>LIVV1 <span><p> <p><br ><p> <p><b>More About Alation<b><p> <p>Our founders have come together from different backgrounds business engineering and design This unique mix from our founding team is important to the Alation culture story Today our team consists of creators and communicators with varied backgrounds from Stanford to the Indian Institute of Technology big companies and oneperson startups the United States and abroad We continue to seek ever more diverse perspectives as we grow<p> <p><br ><p> <p>We are an equal opportunity employer and value diversity at our company We do not discriminate on<p> <p>the basis of race name religion color national origin gender identity and expression sexual orientation age marital status veteran status or disability status<p> <p><br ><p> <p><b>Why Alation<b><p> <p> MarketLeading Data Catalog Provider<p> <p> Highgrowth collaborative environment with diverse and inclusive teams<p> <p> Continuous learning enrichment and development opportunities<p> <p> Competitive pay and health offerings including commuter benefits<p> <p> Flexible time off to relax and recharge<p> <p>and much much more<p> <p><p>
Sr Order Management Analyst
Company: Alation
Location: Remote
Posted Mar 12, 2024
<p><b>Due to its remote and hybrid culture Alation conducts all of its interviewing and onboarding virtually<b><p> <p><br ><p> <p><span>Big Data isnt a problem Its an opportunity<span><p> <p><br ><p> <p><span>At Alation we help people find understand and trust data So they not only excel in their work they drive value for their enterprise team and role In the words of one customer Alation makes me look like a rockstar<span><p> <p><br ><p> <p><span>We help companies you know and trust empower their people with the best data every day Alation helps <span>Discover Financial Services<span> quickly generate value from their data to create the product and customer service innovations that help the iconic credit card company remain number one in customer satisfaction And real estate giant <span>Keller Williams<span> uses Alation to govern the more than 70 TB of data that empowers their global team of over 190000 agents<span><p> <p><br ><p> <p><span>With $340M in funding valued at over $17 billion and 550+ customers including 40 of Fortune 100 companies Alation is poised to capitalize on data as an opportunity Headquartered in Silicon Valley Alation was named to <span>Inc Magazines Best Workplaces list<span> for the fourth time Do you want to join a team that welcomes new ideas supports your growth and recognizes your unique value<span><p> <p><br ><p> <p><span>Join us<span><p> <p><br ><p> <p>Were looking for a detailoriented Order Desk Analyst to join our Finance Organization This role will be responsible for accurately moving sales data between systems This position will be a critical cog to our sales process to ensure a smooth handoff between sales and finance It will be heavily focused on working cross functionally with clear communication between multiple departments This individual contributor role will be a true partner to multiple areas within the business<p> <p><b>What youll do<b> <p><ul><li>Review and process orders in Salesforce and Netsuite accurately<li> <li>Review data fields in Salesforce to ensure data accuracy<li> <li>Perform provisioning activities following booking to ensure customers are accurately licensed<li> <li>Have a good understanding of Alation products and processes in order to support business partners<li> <li>Respond quickly to various stakeholders questions on orders and provisioning<li> <li>Able to work on ad hoc projects independently<li> <li>Identifies and participates in executing process improvements<li> <ul><p><b>You should have<b> <p><ul><li>Prior experience in order processing and provisioning<li> <li>Knowledge of Salesforcecom or other CRM modules<li> <li>Possess the ability to multitask in stressful situations<li> <li>Experience with process and systems improvements<li> <li>Strong verbal and written communication skills<li> <li>Flexibility to work night shifts is a must ability to work alongside US accounting team<li> <li>A bachelors degree or equivalent<li> <li>58 years relevant work experience<li> <li>Experience at a software company<li> <ul><p> <p><p><span>LIVV1 <span><p> <p><br ><p> <p><b>More About Alation<b><p> <p>Our founders have come together from different backgrounds business engineering and design This unique mix from our founding team is important to the Alation culture story Today our team consists of creators and communicators with varied backgrounds from Stanford to the Indian Institute of Technology big companies and oneperson startups the United States and abroad We continue to seek ever more diverse perspectives as we grow<p> <p><br ><p> <p>We are an equal opportunity employer and value diversity at our company We do not discriminate on<p> <p>the basis of race name religion color national origin gender identity and expression sexual orientation age marital status veteran status or disability status<p> <p><br ><p> <p><b>Why Alation<b><p> <p> MarketLeading Data Catalog Provider<p> <p> Highgrowth collaborative environment with diverse and inclusive teams<p> <p> Continuous learning enrichment and development opportunities<p> <p> Competitive pay and health offerings including commuter benefits<p> <p> Flexible time off to relax and recharge<p> <p>and much much more<p> <p><p>