Night Shift Jobs in Remote
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Looking for Night Shift jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Night Shift position in the Remote area.
Customer Support Coordinator, Tier 1
Company: Upwards
Location: Remote
Posted Mar 12, 2024
<p>Upwards upwardscom is a fastgrowing Los Angelesbased startup transforming family care in the United States Backed by top investors and VCs were making care accessible to all families by connecting parents caregivers employers and governments to offer benefits programs that meet everevolving family needs It is our mission to make childcare affordable and accessible for all <p> <p><strong>About the job<strong><p> <p>Our Customer Support Coordinators are critical to Upwards customer experience and success As a Tier 1 Agent you must discover triage and resolve issues across multiple contact channels You will escalate complex issues to our Tier 2 team following our standards and procedures The ideal candidate is passionate about helping others and strives to continuously improve the customer experience for both Parents and Childcare Providers <p> <p>Please note this remotebased position requires 24hour coverage seven days a week This will require five 8hour shifts each week with Day Afternoon Night and Weekend Shifts available to best meet our customers needs When completing your application make sure to indicate your preference<p> <ul><li><strong>Day Shift<strong> 9 AM 5 PM PST<li> <li><strong>Afternoon Shift<strong> 5 PM 1 AM PST <li> <li><strong>Night Shift <strong>1 AM 9 AM PST<li> <li><strong>Availability for Weekend Support <strong>Yes or No<li> <ul><p>In this role you will<p> <ul><li><strong>Empathize amp Listen<strong> You will be our customers first point of contact Calls Messages and Emails and reach a resolution within SLA You will advocate for the customer experience best understand their pain points and be compassionate of any frustrations experienced<li> <li><strong>Curious amp Flexible<strong> You adapt to new processes and products with a teamfirst mentality to grow together You will be an expert regarding company policies tools and the Upwards Admin System This will allow you to investigate and resolve customer inquiries complaints and feedback with thorough documentation<li> <li><strong>Prioritize Data amp Optimization <strong>You will work towards team KPIs and targets set by the Marketplace Team To accomplish this you must exercise judgment within defined procedures to determine appropriate action plans and resolutions <li> <li><strong>Communicate amp Collaborate<strong> You will actively monitor Slack notifications for enrollment packets license checks bank account updates and other Parent and Provider requests as needed In each interaction you will make every effort to support and positively reflect the Upwards brand to others<li> <ul><p><strong>Youll excel at this role if you have<strong><p> <ul><li>Previous experience working remotely in a customerfocused facing role<li> <li>Familiarity with Slack and Google Suite tools and desire to learn new tech software<li> <li>Excellent communication and strong customer service skills <strong>bilingual in Spanish highly preferred<strong><li> <li>Experience juggling multiple tasks using strong organization and time management skills<li> <li>Professional written verbal and interpersonal abilities you will interact with families and providers of all backgrounds<li> <ul><p><strong>We really like candidates for this role if you have the following<strong><p> <ul><li>Knowledge of the childcare industry and its challenges in the US<li> <li>A college degree is a plus but not required for this position<li> <li>SpanishEnglish or PortugueseEnglish bilingual is nice to have<li> <ul><p><strong>What the Interview Process will look like<strong><p> <p>1st Interview 15minute interview with the Hiring Team<p> <p>2nd Interview Meet with Marketplace Operations Manager and Operations Lead<p> <p><strong>Lets talk about perks at Upwards<strong><p> <ul><li>15 PTO days per year<li> <li>Monthly Internet Health Insurance and Wellbeing Stipend<li> <li>A yearly educational stipend<li> <li>International Holidays Off<li> <li>3 Sick Days off per year<li> <ul><p><br ><p>
In-House Counsel
Company: AireSpring
Location: Remote
Posted Mar 12, 2024
<p><b>Company Description<b> <p><p>AireSpring is an emerginggrowth awardwinning provider of Cloud Communications and Managed Connectivity Solutions Headquartered in the United States with team members working remotely around the world AireSpring provides nextgeneration communications solutions to its thousands of enterprise and government customers <p> <p>AireSpring is proud of receiving communications industry recognition We have received numerous thirdparty industry awards including Product of the Year Best Telecom Deal Best in Show and Top Channel Program <p> <p><b>Job Description<b> <p><p>AireSpring is looking for an experienced attorney with at least five 5 years relevant work transactional legal experience in a law firm or inhouse <p> <p>You will be working remotely reporting directly to the AireSpring General Counsel and interfacing with the Legal Department staff You will handle a variety of tasks including commercial contract review drafting and negotiation Based on your experience you may also assist in intellectual property employment regulatory corporate governance or litigation matters<p> <p>You must have ability to work and communicate well with others yet also be able to work selfsufficiently<p> <p><br ><p> <p><b>Qualifications<b> <p><p>Recommended requirements<p> <p>Excellent judgment and high integrity<p> <p>Strong interpersonal skills and ability to work effectively with clients partners and personnel at all levels across the organization<p> <p>Willing to tackle wide range of routine to complex projects and adaptable to taking on tasks in new or unfamiliar areas of the law<p> <p>Positive cando attitude and able to manage numerous projects and deadlines simultaneously<p> <p>Excellent English reading and writing skills Law journal experience a plus<p> <p>Experience reviewing redlining drafting and proofing commercial contracts<p> <p>Great communication skills<p> <p>5 years + work experience as an attorney<p> <p>Able to work independently and with a small team<p> <p>Legal research abilities a plus<p> <p>Litigation experience a plus<p> <p>Telecommunications or computer background a plus<p> <p><b>Additional Information<b> <p><p>All your information will be kept confidential according to EEO guidelines<p> <p>Please submit 1 or 2 writing samples<p> <p><br ><p><p>Hours somewhat flexible but will be working night hours generally<p>
Customer Dashboard engineer
Company: Vonage
Location: Remote
Posted Mar 11, 2024
<p><strong>Vonage Engineering Mission <strong>Vonage is the emerging leader in the $100B+ cloud communications platform CPaaS market Customers like Airbnb Viber Whatsapp Snapchat and many others depend on our APIs and SDKs to connect with their customers all over the world As businesses continue to shift to a realtime customercentric communications model we are experiencing a time of impressive growth<p> <p>Vonage was also recently acquired by Ericson and is now forging ahead to create a brand new market around Network APIs a market poised to be worth $15B+ by 2030 and Vonage and Ericson together are blazing a path to capturing the vast majority of that new market and is already far far ahead of the competition The Ericson investment in Vonage has further boosted our growth and need for key talents<p> <p><strong>Why this role matters<strong><p> <p>The Dashboard is the website our customers use to sign up manage their account and their API settings It is responsible for a sizeable chunk of the API group revenue and the growth of our customers as they adopt our products It also includes the developer documentation which is a key area of acquisition and a major touch point for every single customer large and small use during their lifecycle<p> <p>As a Dashboard developer you will be a key component in delivering an outstanding customer experience delivering a stable and resilient architecture and helping drive up the company revenue You will also be part of a Dev Ops culture challenging you to go beyond just code and also consider how our applications are deployed scale and behave under scale<p> <p>Situated at the intersection of all the product teams internally its a very diverse team and it gives a sneak peek into all the Vonage API products and services it couldnt be a better place to work<p> <p><strong>What you will do<strong><p> <ul><li>Develop features for web applications within the world of cloud communications and APIs That may include signup workflow payments and antifraud workflow features to support our products Messaging Voice Verify Insight AI Sudio including powerful searches and debugging tools for our customers<li> <li>Collaborate with product management UXusabilityfrontend specialists QA testers and our internal users to deliver a worldclass User Experience across multiple platforms<li> <li>Help promote a maintainable well designed Java JavaScript and Typescript codebase and look for ways to further improve our applications internal design thinking about build deployment objectoriented design automated testing error handling logging monitoring etc<li> <ul><p><strong>What we value<strong><p> <ul><li>Being disruptive Getting things done With smart people Enjoying knowing that the work we do is having a global impact by enabling never before imagined communications<li> <li>We have big goals and we want the people who join us to be selfconfident focused on customers and delivery and who are structured and committed in their approach We iterate quickly we fail fast we take smart chances We value those who will help us continue this spirit<li> <li>Values matter at Vonage We are on a mission to bring value for consumers and enterprises through global cloud based communications<li> <li>But just as important as delivering value is how we deliver that value<li> <li>We believe in integrity Both personally and professionally We believe in empowering our employees and are actively seeking entrepreneurs in training who want to help build something larger<li> <li>We have gotten to this point by being committed passionate and focused on getting things done We need more people like us If this appeals to you then we encourage you to apply<li> <ul><p><strong>The Stack<strong><p> <ul><li>Java with Micronaut<li> <li>AWS<li> <li>Kafka and Redis<li> <li>Docker Nomad and Kubernetes<li> <li>Anything needed to achieve our goals<li> <ul><p><strong> What you will bring<strong><p> <ul><li>4+ years programming experience<li> <li>1 year of experience with relational databases and SQL<li> <li>Java Spring MVC and Spring Boot<li> <li>JavaScript Typescript and front end frameworks Vue Js ideally but React experience is ok<li> <li>Experience with JUnit unit tests<li> <li>HTML and CSS3<li> <li>Cloud experience ideally AWS<li> <li>Ability to pick up new software frameworks and APIs quickly<li> <li>Understanding of monitoring systems provisioning networking all a bonus<li> <ul><p><strong>What is in it for you<strong><p> <ul><li>Private Medical Insurance with the option to add dependents at your own cost<li> <li>Multisport Gym Membership<li> <li>Educational Assistance Reimbursement Program<li> <li>Polish Language Classes for nonnative speakers<li> <li>Lunch and Learn Sessions held biweekly<li> <li>Opportunity to be reimbursed for conferences trainings and other events consistent with the area of work aimed at personal development<li> <li>Three Paid Volunteer Days a Year<li> <li>Unlimited Discretionary Time Off<li> <li>Monthly Massage Sessions<li> <li>Reimbursement for the costs of prescription glasses<li> <li>Maternity and Paternity Leave<li> <ul><p><strong>Why Vonage<strong><p> <p>We value disruptive innovation getting things done and working with passion and integrity are the values that matter at Nexmo We are on a mission to enable simplified communications between enterprises and their customers by empowering our employees We strive for passion and integrity both personally and professionallyWe have achieved significant growth by hiring exceptional people We have big goals and we want the people who join us to be selfconfident focused on customers and delivery and who are structured and committed in their approach We value those who will help us continue this spirit If this appeals to you then we encourage you to applyWe are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion colour national origin gender sexual orientation age marital status veteran status or disability status<p> <p><br ><p>
Controller
Company: Hazel Health
Location: Remote
Posted Mar 12, 2024
<p>Hazel partners with schools and families to provide physical and mental virtual health care that helps students feel better and get back to learning As telehealth becomes more and more relevant in the lives of children Hazel is experiencing tremendous company growth Our innovative response to our nations call for equitable affordable and safe virtual access to healthcare has been recognized by Fast Company as <em>one of the worlds most innovative places to work<em> in 2023 <p> <p>Helping students and their families feel better takes a team of smart dedicated people As an integral member of the Hazel team you will<p> <ul><li><strong>Make an Impact<strong> Work with a team that is increasing equitable access of quality health care experiences for students and their families<li> <li><strong>Enable Scale<strong> Work with a team that is building and professionalizing a high growth high impact social enterprise<li> <li><strong>Feel Valued<strong> Work with a team that is being compensated competitively developed professionally and celebrated frequently for making a meaningful difference<li> <ul><p>Check us out at Hazel Health Careers <p> <p><strong><br >The Role Controller<strong><p> <p><strong>Location Remote or Irving TX <strong><p> <p><strong>What Youll Do<strong><p> <ul><li>Strategize direct and synchronize all accounting operations including payroll for the Company<li> <li>Manage a team of 35 accountants with various levels of responsibility AP Revenue AR Payroll GL<li> <li>Prepare and deliver timely monthly consolidated financial statements adhering to GAAP and NonGAAP standards to optimize operational performance<li> <li>Develop implement and monitor the accounting close process including review of monthly results and preparation of monthly reconciliations<li> <li>Collaborate with key stakeholders to establish and enforce finance and accounting policies across the business<li> <li>Be a partner with the people team on all payrollrelated activities<li> <li>Ensure compliance with policies and procedures to support fiscal discipline and operational efficiency<li> <li>Effectively manage various tax filings encompassing sales and use as well as property taxes across the US<li> <li>Supervise regulatory reporting and uphold tax compliance collaborating closely with external tax preparers<li> <li>Oversee accounts payable operations to meet organizational objectives and uphold compliance standards<li> <li>Maintain the general ledger reporting structure to meet internal and external reporting requisites<li> <li>Manage asset management and fixed asset records<li> <li>Liaise with external auditors providing support in audit preparations and furnishing requisite information<li> <li>Manage corporate insurance policies including partnering with our growth team and corresponding contracts<li> <ul><p><b><strong>What Excites Us<strong><b> <p><ul><li>Bachelors degree in Accounting Finance Business Administration or a related field<li> <li>Public accounting experience required<li> <li>A minimum of 7+ years of progressive accounting experience with a robust background as a Financial Controller<li> <li>Previous Healthcare experience is a plus<li> <li>Proficiency in Intacct is a plus<li> <li>Current Certified Public Accountant CPA in good standing or CPA candidacy<li> <li>Experience in reviewing editing and executing legal documents and contracts<li> <li>Preference for candidates with healthcare andor audit experience<li> <ul><p><b><strong>Our Benefits<strong><b> <p><p>This is an exciting position in a fastpaced organization We offer<p> <ul><li>A competitive compensation package including a<strong> hiring base pay range of $170000 $200000<strong><li> <li>Highquality medical dental and vision coverage <li> <li>401K with a 100 employer match for contributions up to 4 of salary<li> <li>15 days PTO and 10 paid holidays annually<li> <li>Flexible Spending Account FSA and option for Health Spending Account HSA depending on medical coverage<li> <li>Employerpaid shortterm and longterm disability and employersponsored life insurance<li> <ul><p>We believe talent is everywhere and so is opportunity While we have physical offices in San Francisco and Dallas we have embraced working remotely throughout the United States While some roles may require proximity to our San Francisco or Dallas offices remote roles can sit in any of the following states AZ CA CO DC DE FL GA HI IL ME MD MA MI MO NE NV NJ NM NY NC OR PA SC TN TX VT VA WA and WI Please only apply if you live and work fulltime in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel State locations and specifics are subject to change as our hiring requirements shift<p> <p>We are committed to creating a diverse inclusive and equitable workplace Hazel Health values the minds experiences and perspectives of people from all walks of life We are proud to value diversity and be an equal opportunity employer Qualified candidates with arrest and conviction records will be considered for employment in accordance with the Fair Hiring laws Learn more about working with us at Hazel Health Life<p> <p><strong id=docsinternalguid62e82ec67fffd7749c6e769f53922aed> <strong><p>
Lead Revenue Operations Manager
Company: Deputy
Location: Remote
Posted Mar 12, 2024
<p>At Deputy were on a mission to change the way the world works and we are looking for fantastic people to help us do that Our mission is to simplify shift work with our longer term vision to enable thriving workplaces in every community<p> <p><br ><p> <p>Deputy is a SaaS workforce management company designed to simplify employee scheduling time and attendance tracking and task management for businesses We are headquartered in Sydney AU and San Francisco USA with offices in Melbourne AU and London UK Weve helped employers across all industries in 70+ countries optimize their workforce and improve operational efficiency As a fastgrowing tech company Deputy offers an exciting and dynamic work environment with opportunities for career growth and development<p> <p><br ><p> <p>You do not need to match every listed expectation to apply for this position Here at Deputy we know that diverse perspectives foster the innovation we need to be successful and we are committed to building a team that encompasses a variety of backgrounds experiences and skills<p> <p><br ><p> <p><span>This Role<span><p> <p><br ><p> <p>The Lead Revenue Operations Manager plays a pivotal role at Deputy by spearheading the optimization and integration of sales marketing and customer success operations within the dynamic landscape of the B2B software industry This role is crucial for driving revenue growth and fostering operational efficiency This position is instrumental in leveraging data analytics to provide actionable insights enhance customer satisfaction and drive overall business success <p> <p><br ><p> <p><br ><p> <p><br ><p> <p>CrossFunctional Collaboration<p> <p>Work closely with sales marketing and customer teams to align strategies and streamline processes for maximum revenue generation<p> <p>Foster a collaborative environment that encourages open communication and effective teamwork<p> <p>Data Analysis and Reporting<p> <p>Utilize data analytics to identify trends insights and opportunities for improvement in sales marketing and customer success performance<p> <p>Generate regular reports and dashboards to provide key stakeholders with actionable insights<p> <p>Sales Marketing and Customer Optimization<p> <p>Collaborate with the sales and marketing teams to enhance lead generation qualification and conversion processes<p> <p>Implement and manage sales and marketing technology tools to improve efficiency and effectiveness<p> <p>Forecasting and Goal Setting<p> <p>Develop and maintain revenue forecasts taking into account historical data and market trends<p> <p>Work with leadership to set realistic revenue targets and monitor progress towards achieving them<p> <p>Process Improvement<p> <p>Identify bottlenecks and inefficiencies in revenuegenerating processes and implement improvements<p> <p>Establish and document standardized processes to ensure consistency and scalability<p> <p>Implement tools and processes to measure and improve customer satisfaction<p> <p><b>Responsibilities<b> <p><ul><li>CrossFunctional Collaboration<li> <li>Work closely with sales marketing and customer teams to align strategies and streamline processes for maximum revenue generation<li> <li>Foster a collaborative environment that encourages open communication and effective teamwork<li> <p>Data Analysis and Reporting<p> <li>Utilize data analytics to identify trends insights and opportunities for improvement in sales marketing and customer success performance<li> <li>Generate regular reports and dashboards to provide key stakeholders with actionable insights<li> <p>Sales Marketing and Customer Optimization<p> <li>Collaborate with the sales and marketing teams to enhance lead generation qualification and conversion processes<li> <li>Implement and manage sales and marketing technology tools to improve efficiency and effectiveness<li> <p>Forecasting and Goal Setting<p> <li>Develop and maintain revenue forecasts taking into account historical data and market trends<li> <li>Work with leadership to set realistic revenue targets and monitor progress towards achieving them<li> <p>Process Improvement<p> <li>Identify bottlenecks and inefficiencies in revenuegenerating processes and implement improvements<li> <li>Establish and document standardized processes to ensure consistency and scalability<li> <li>Implement tools and processes to measure and improve customer satisfaction<li> <ul><p><b>Qualifications<b> <p><ul><li>8+ years of experience in operational roles that work with revenue generating teams<li> <li>Must have a fluent understanding of SaaS KPIs and business drivers<li> <li>Curiosity always asking questions and trying to find answers for problems that other people cant see<li> <li>Exceptional project management and process optimization skills and takes ownership<li> <li>Strong analytical skills with the ability to derive actionable insights from data<li> <li>Experience with Revenue Operations and CRM tools such as Salesforce Groove Zendesk Vitally Marketo Thoughtspot or other BI tools and Gong<li> <li>Excellent communication and interpersonal skills and the ability to think and act on a global scale<li> <li>A passion for delivering exceptional customer experiences<li> <ul><p> <p><p><span>The pay range for this position takes into account multiple factors that are all considered to determine an individual candidates starting pay These factors include but are not limited to market factors experience technical and nontechnical skills education certifications and other business acumen This range does not include any potential incentive programs such as individual or organizational performance bonuses <span><p> <p><br ><p> <p><span>For candidates based in the San Francisco Bay Area or New York City the pay range for this position is $131000 $139500<span><p> <p><br ><p> <p><span>For candidates based outside San Francisco Bay Area or New York City the pay range for this position is $115000 $122760<span><p> <p><br ><p> <p><b>Employee Perks<b><p> <p><span> Employee Stock Ownership<span><p> <p><span> Competitive Compensation Packages<span><p> <p><span> 401k Company Match<span><p> <p><span> Comprehensive Health Benefits<span><p> <p><span> Commuter Reimbursement Program<span><p> <p><span> Flexible Work Schedule<span><p> <p><br ><p> <p><b>Learn More About Deputy<b><p> <p>Deputy Linkedin Page<span> <span><p> <p>Deputy Instagram<p> <p>The Bay Areas Top Workplaces<p> <p>Open the Pod Bay Doors Podcast E165 Silvija Martincevic CEO amp Board Director Deputy <p> <p>International Shift Worker Sunday<p> <p>Customer Story Honest Burgers from inflexible allinone to Deputys best of breed flexibility<p> <p>Best Employee Scheduling Software 2023<span> Forbes Advisor<span><p> <p>Silvija Martincevic Five Things I Wish Someone Told Me Before I Became A CEO<p> <p><span>Customer Reviews <span> GetApp<span> and <span>G2Crowd<p> <p><br ><p> <p><i>Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation Our global team members are from a variety of cultures And we welcome different perspective and skills <i><p> <p><br ><p> <p>LIRemote<p> <p><p>
Senior Accountant
Company: Seed
Location: Remote
Posted Mar 12, 2024
<div> <p><strong>Us<strong><p> <p>We are a microbiome science company pioneering innovations in probiotics and living medicines to impact human and planetary health Founded to realize the potential of microbes our platform enables the translation of breakthrough science across a portfolio that encompasses both indicationspecific and preventive applications across gastrointestinal and digestive health womens health skin and dermatological health oral care pediatrics gutbrain function metabolic function and nutrition<p> <p>Our consumer innovations are commercialized under Seed® with a mission to bring muchneeded precision efficacy education and perspectiveshifting science communication to the global category of probiotics And our environmental research is conducted under SeedLabs which was founded to develop novel bacterial interventions to enhance biodiversity and restore ecosystems impacted by human activity LUCA Biologics our womens health biotech company cofounded with Dr Jacques Ravel develops living medicines targeting the vaginal microbiome for urogenital and reproductive health<p> <p>Founded in Venice CA with a global team across Europe Australia Asia and North America Seed Health was cofounded by Ara Katz and Raja Dhir alongside a scientific board comprised of leading scientists researchers and clinicians across the fields of microbiology immunology bioinformatics dermatology oral health vaginal health gastroenterology mental health pediatrics and nutrition<p> <ul><li>seedhealthcom seedcom lucabio<li> <ul><div> <p>The Senior Accountant will join a fastpaced startup environment in amongst an evergrowing finance and accounting team Impact drives you to excel and you are passionate about achieving precision within a rapidly scaling business You are energized by the idea of building from the ground up and you automatically operate three steps ahead on the chessboard You seamlessly shift from longterm strategic thinking to tactical daytoday operations and thoroughly enjoy process design and improvement You are eager to make an impact not only in business but with the desire to push Microbial Sciences all in the interest of advancing human and planetary health<p> <p><strong>What Youll Do<strong><p> <ul><li>Maintain key balance sheet reconciliations including prepaids fixed assets and accrued expenses<li> <li>Perform cash reconciliations on a daily basis<li> <li>Review accounts payable coding to ensure expenses are being tagged appropriately for budgettoactual tracking<li> <li>Calculate and record monthly accruals<li> <li>Ensure reporting and transactions are in adherence with US GAAP<li> <li>Assist in annual audits and other aspects of compliance<li> <li>Ad hoc analysisprojects<li> <ul><p><strong>Who you are<strong><p> <ul><li>Undergraduate degree in accounting with 24 years progressive experience with either public accounting or experience within a fast growth directtoconsumer company preferred<li> <li>Advanced Excel and data management skills eg pivot tables Vlookups indexmatch functions<li> <li>Understanding of inventory management and experience with inventory accounting and systems<li> <li>Understanding of financial statement reporting<li> <li>Understanding of theory and practical application of US GAAP<li> <li>Comfortable in a startup environment must have ability to manage multiple projects simultaneously and maintain deadlines<li> <li>Strong attention to detail<li> <li>Well organized able to communicate effectively cross functionally<li> <ul><p>The annual pay range for this fulltime position is $100k$115k + equity + benefits across all US locations this position is 100 remoteUS Our pay ranges are guided by discipline level and experience required Within the range individual pay may vary based on additional factors including your specific location desired skills technical competency relevant experience and advanced education training Benefits include Medical Dental Vision Life ADampD LTD Mental Wellness EAP Wellness Stipend + 401k match<p> <div> <p><em><span>Seed is an equal opportunity employer For us diversity isnt an HR metricit is the result of billions of years of evolution its our nature To serve our community inclusively means to cultivate a relative abundance of perspectives backgrounds geographies and experiences Like in biology each role and its function is key to the productivity sustainability and resilience of our ecosystem<span><em><p> <p><em><span>Seed Health does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or any employee of the Seed team All candidates must be submitted via our Applicant Tracking System by approved Seed Health vendors who have been requested to make a submission by our Talent Acquisition team for a specific job opening<span><em><p> <div>
Technical Lead (Freelance)
Company: Instrument
Location: Remote
Posted Mar 12, 2024
<p><span>Instrument is a digital product and brand experience agency of more than 400 talented people on a dozen different teams each focused on particular clients and dedicated to producing bestinclass work Our shift to a remotefirst model has only strengthened and diversified our company culture and were committed to career advancement personal support and a healthy worklife balance for everyone we hire<span><p> <p><br ><p> <p>Join Us in Saving the Planet Make a tangible impact by contributing to a project that supports conservation efforts <p> <p>Our latest project involves the replatforming of the World Wildlife Fund WWF website to Wagtail a powerful CMS As part of this initiative we will be migrating content and setting up systems in Azure to enhance performance and scalability and need dynamic and experienced backend leaning <b>Freelance Tech Lead<b> to join the team <p> <p><b>Timeline <b>March 18 2024 October 11 2024<p> <p><b>Hours<b><p> <p>March 18 March 29 20 hoursweek<p> <p>April 1 October 4 40 hoursweek<p> <p>October 7 October 11 20 hoursweek<p> <p><b>Location<b> Remote<p> <p><br ><p> <p><br ><p> <p><b>What youll bring <b> <p><ul><li>Extensive experience with Azure and Azure Web App for Containers <li> <li>Extensive experience with Azure cloud services <li> <li>Extensive experience with Pythondjango <li> <li>Experience with CloudflareNginxreverse proxy <li> <li>Experience with Wagtaildjango as a headless CMS would be a plus<li> <li>Experience with Content migrationAPI <li> <ul><p><b>What youll do <b> <p><ul><li>Set up DevOps and systems necessary for the replatforming to Wagtail<li> <li>Migrate content and set up systems in Azure<li> <li>Collaborate with crossfunctional teams to ensure successful project delivery<li> <ul>
Operations Manager
Company: Loop
Location: Remote
Posted Mar 12, 2024
<p><span>The Operations team at Loop creates a strategic advantage by guiding Loop to outexecute our competition Operations is in service of our Corporate Strategy We build and maintain the work required to prioritize and deprioritize against our Corporate Strategy We act as an objective team to hold us accountable to achieving our Corporate Strategy And we manage the work required to push strategic context to all employees<span><p> <p><br ><p> <p><span>Right away weve listed what we think youll be spending your time on Were growing fast and growth means the challenges well work on together will change as we lead Loop through new and different phases<span><p> <p><br ><p> <p><span>This is an indispensable role with us so well be looking for you to have examples of when youve tackled these challenges throughout your career Weve laid out the experience we think is important to set you up for success in this role But we appreciate that different humans will solve problems in different ways so we dont expect you to fit exactly in a box of requirements<span><p> <p><br ><p> <p><span>Loop HQ is a stateoftheart office located in Columbus Ohio and more than half of our team works remotely across the United States and Canada You can choose to join us in the Columbus office or stay fully remote in this role<span><p> <p><b>What Youll Do<b> <p><ul><li>Program manage highpriority crossfunctional work thats required for Loop to execute our Corporate Strategy<li> <li>Collaborate with the rest of the Operations team and our Data team to build a Corporate Scorecard thats automated and visual<li> <li>Collaborate with the rest of the Operations team to roll out and maintain our corporate goalsetting model to ensure all functions prioritize work that enables the execution of our Corporate Strategy<li> <li>Partner with our Employee Experience team to create and maintain processes to manage corporate communications about strategy<li> <li>Collaborate with the rest of the Operations team to identify and prioritize killer interdependencies across functions and program manage highpriority crossfunctional interdependencies<li> <li>Create frameworks to help teams own their own project management and meeting facilitation in cases where Operations must say no to supporting them based on prioritization<li> <li>Act as the administrator for specific internal tools helping us scale how we use and pay for them<li> <ul><p><b>Your Experience<b> <p><ul><li>35 years of program management experience<li> <li>Youre a model of radical personal responsibility You have examples of how youve taken initiative and owned work with little direction<li> <li>You have examples of how you have created exceptional partnerships with crossfunctional team members and quickly became one of their favorite people to work with<li> <li>Youre excellent at staying focused and managing a variety of work in a fastpaced environment where priorities shift<li> <li>You have examples of how youve ruthlessly prioritized work and managed expectations with your stakeholders<li> <li>Communication is your superpower You should impress others with your style thoroughness and frequency of communication through documentation email call video you name it<li> <li>Youve made your role better than you found it by proactively creating and continuously improving expectations processes and documentation<li> <li>Your coworkers have described you as more organized and detailed than most others even the smallest of details dont pass by you<li> <li>You have experience with or are excited to learn Loops favorite tools Slack Notion Loom and Google Suite<li> <ul><p> <p><p><span>LIST1<span><p> <p><br ><p> <p>In a perfect world Loop wouldnt exist If we had our way wed live in a world where were mindful about how we consume we love every product we own and we share<b> <b>values with the brands who create them In reality commerce isnt perfect and often breaks Loop creates second<b> <b>chances<p> <p><br ><p> <p>Were starting by revolutionizing the postpurchase experience Weve taken one of the most fragile commerce interactions returns and turned it into something consumers actually love and that deepens our connection to brands and products<p> <p><br ><p> <p>We take connection seriously on the inside too Were building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it You can grow faste<b>r<b> here in a shorter amount of time well give you space and trust you to fill it<p> <p><br ><p> <p>Learn more about us here httpsloopreturnscomcareers<p> <p><br ><p> <p>You can review our privacy notice here<p> <p><p>
Strategic Services Consultant
Company: Sprout Social
Location: Remote
Posted Mar 12, 2024
<p><strong>Description<strong><p> <p>Sprout Social is looking to hire a Strategic Services Consultant to the Sales amp Success team<p> <p><strong>Why join Sprouts Sales amp Success team<strong><p> <p>Joining the Sales and Success team is an opportunity to accelerate your career Were a winning team selling and supporting the leading social media management platform for businesses Not only do you get to work alongside some of the sharpest minds in the industry you also get to work with some of the biggest brands in the world including DoorDash General Mills Trello Makeawish Foundation Edelman and Blue Cross Blue Shield And the real kicker You get to design your own career and follow the path thats best for you Wherever you want to go were committed to helping you get there <p> <p><strong>What youll do<strong><p> <ul><li>Manage customers tailored and valuedriven implementation experience that ensures customers are set up for success in achieving their business goals<li> <li>Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders including senior executives<li> <li>Level up the social sophistication of our customers as well as our team to meet the everchanging needs of social media<li> <ul><p><strong>What youll bring<strong><p> <p>Sprout Social is looking for a Strategic Services Consultant who can help our customers recognize the most value from our Sprout Social suite of solutions The ideal candidate is the perfect blend of productsavvy and customerfocused understands the social industry and social KPIs and loves working in a fastpaced and evolving environment <p> <p>The minimum qualifications for this role include<p> <ul><li>2+ years in social media strategy professional services or customerfacing roles in SaaS<li> <li>Experience in training and in navigating a software platform<li> <li>Project management experience<li> <ul><p>Preferred qualifications for this role include<p> <ul><li>Understanding of social networks in particular Twitter Facebook Instagram and LinkedIn and social media strategy for large organizations<li> <li>Understanding sophisticated use cases for social media strategy such as influencer marketing and customer care<li> <li>Flexibility to work on multiple projects and simultaneously support the Sales and Success team<li> <li>Understanding of all components of a software sales process and customer lifecycle<li> <li>Excellent communication and presentation skills with the ability to present to a variety of external audiences<li> <ul><p><strong>How youll grow<strong><p> <p>Within 1 month youll plant your roots including<p> <ul><li>Experiencing Sprouts indepth onboarding covering everything from our company mission and values hearing directly from executives and founders to deep training on our products and the value that Sprout delivers to our customers<li> <li>Making a plan with your manager to set initial priorities aligning on expectations for your role planting goalposts for your career and learning about Sprouts approach to helping customers see social differently<li> <li>Meeting with your Professional Services peer mentor and gathering learnings to implement into your role<li> <li>Fully understanding our Services offerings from delivery to project management to reporting<li> <li>Shadowing Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field<li> <ul><p>Within 3 months youll start hitting your stride by<p> <ul><li>Building connections with members from other teams through active networking and community building<li> <li>Developing a clear understanding of the entire Sprout platform its features and use cases and be able to explain them to customers<li> <li>Getting to know and begin to build working relationships with stakeholders throughout our Sales Customer Success Product and Marketing teams<li> <li>Leading services projects independently and clearly communicate results and deliverables to customers<li> <ul><p>Within 6 months youll be making a clear impact through<p> <ul><li>Your first performance conversation with your manager where youll discuss your accomplishments in your role and work together to build goals for your professional growth<li> <li>Becoming a Sprout Social product expert to confidently speak to everchanging trends new product features and platform enhancements to help our customers realize their full potential and accomplish their goals<li> <ul><p>Within 12 months youll make this role your own by<p> <ul><li>Becoming a goto resource for the Professional Services team and the larger Sales amp Customer Success organization You will deliver at a high level each day and make an impact outside of just customer work<li> <li>Surprising us Use your unique ideas and abilities to change your team in beneficial ways that we havent even considered yet<li> <ul><p>Of course what is outlined above is the ideal timeline but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager<p> <p><strong>Our Benefits Program<strong><p> <p><span>Were proud to regularly be recognized for our team product and culture Our benefits program includes<span><p> <ul><li><span>Insurance and benefit options that are built for both individuals and families<span><li> <li><span>Progressive policies to support worklife balance like our flexible paid time off and parental leave program <span><li> <li><span>Highquality and wellmaintained equipmentyour computer will never prevent you from doing your best<span><li> <li><span>Wellness initiatives to ensure both health and mental wellbeing of our team<span><li> <li><span>Ongoing education and development opportunities via our GrowSprout program and employeeled diversity equity and inclusion initiatives<span><li> <li><span>Growing corporate social responsibility program that is driven by the involvement and passion of our team members<span><li> <li><span>Beautiful convenient and stateoftheart offices in Chicagos Loop and downtown Seattle for those who prefer an office setting<span><li> <ul><p><em><span><br ><span><em><em><span>Whenever possible Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them Sprout maintains a remote workforce in many places in the United States However we are not set up in all states so please look at the dropdown box in our application to see whether your state is listed Few roles require an office setting If your position requires a physical presence in a Sprout office it will be evident in the job listing and your offer letter<span><em><p> <p>The base pay range for this role is $7500000 to $10000000 USD annually Individual base pay is based on various factors including relevant experience and skills the responsibility of the role and job dutiesrequirements In addition to base pay some Sales and Success roles can earn sales incentives<p> <p>Sprouts compensation ranges are intentionally broad to allow for our team members growth within their role These ranges were determined by a marketbased compensation approach we used data from trusted thirdparty compensation sources to set equitable consistent and competitive ranges We also evaluate compensation biannually identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed<p> <p>Base pay is only one element of an employees total compensation at Sprout Every Sprout team member has an opportunity to receive restricted stock units RSUs under Sprouts equity plan Employees and their dependents are covered by medical dental vision basic life accidental death and dismemberment insurance and Modern Health a wellness benefit Employees are able to enroll in Sprouts companys 401k plan in which Sprout will match 50 of your contributions up to 6 with a maximum contribution Sprout offers Flexible Paid Time Off and ten paid holidays We have outlined the various components to an employees full compensation package here to help you to understand our total rewards package<p> <p><span>Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer We do not discriminate based on identity<span><strong><strong><span> race color religion national origin or ancestry sex including sexual identity age physical or mental disability pregnancy veteran or military status unfavorable discharge from military service genetic information sexual orientation marital status order of protection status citizenship status arrest record or expunged or sealed convictions or any other legally recognized protected basis under federal state or local law <span><span>Learn more about our commitment to diversity equity and inclusion in our latest <span><span>DEI Report<span><span><span><p> <p><span>If you need a reasonable accommodation for any part of the employment process please contact us by email at <span><span>accommodationssproutsocialcom<span><span> and let us know the nature of your request and your contact information Well do all we can to ensure youre set up for success during our interview process while upholding your privacy including requests for accommodation Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address<span><p> <p><span>For more information about our commitment to equal employment opportunity please click here 1 <span><span>Equal Opportunity Employment Poster <span><span> 2 <span><span>Sprout Socials Affirmative Action Statement<span><span> 3 <span><span>Pay Transparency Statement<span><span> <span><p> <p><span>When you apply for employment with Sprout Social we will process your job applicant data including your employment and education history transcript writing samples and references as necessary to consider your job application for open positions Your personal data will be shared with Greenhouse Software Inc and Crosschq Inc cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controllers behalf Accordingly if you are located outside of the United States by clicking Submit Application on this site you consent to the transfer of your personal data to the United States For more information about our privacy practices please visit our <span><span>Privacy Policy<span><span> California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy<span><p> <p><span>Additionally Sprout Social participates in the EVerify program in certain locations as required by law <span><p> <p><span>LIREMOTE<span><p>
Senior Product Marketing Manager
Company: ThousandEyes (part of Cisco)
Location: Remote
Posted Mar 12, 2024
<p><strong>Who We Are<strong><p> <p>The name ThousandEyes was born from two big ideas the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points As the world continues its digital transformation and relies more on cloud services and the Internet the network which is now both public and private has become a black box our customers cannot see or understand <p> <p>Our Internet and cloud intelligence platform delivers the only collectively powered realtime view of the Internet and private networks cloud and SaaS platforms helping enterprises and service providers identify problems before they impact revenue damage brand reputation or halt employee productivity <p> <p>In August 2020 Cisco Systems completed the acquisition of ThousandEyes which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud ThousandEyes is also a foundational component of Ciscos growing FullStack Observability FSO business <p> <p><br ><p><p><strong>About The Role<strong><p> <p>ThousandEyes is looking for an exceptional Product Marketing Manager to join our worldclass Product Marketing organization disrupting the multibillion dollar network performance and analytics market <p> <p>The ideal candidate is passionate about technology has a proven track record driving innovative products in hypergrowth markets You combine technical aptitude with business acumen developing compelling product and industry narratives using strong communications skills and analyticsbased arguments You are detailoriented metricsdriven and unwilling to settle for mediocrity And you are an inspiration to your constituents inside and outside the organization in bringing your vision to life You will join a group of original thinkers and innovators working tirelessly to deliver exceptional value to customers at the cutting edge of digital transformation to Cloud SaaS SDWAN and Internetcentric operations<p> <p>This role is your opportunity to make a material impact in a company at the forefront of a global technology adoption shift You will be empowered to do amazing things surrounded by a team of smart and creative innovators This position reports to ThousandEyes Product Marketing Leader based in San Francisco CA<p> <p><strong>What Youll Do<strong><p> <ul><li>Develop product and solution positioning messaging and persona guides<li> <li>Produce assets including blogs solution briefs web copy contributed articles videos<li> <li>Create sales enablement and tools including sales scripts and presentations effectively communicate solution benefits and differentiation for internal sales teams and channel partners<li> <li>Research competitive solutions and maintain competitive comparisons evaluations and value differentiation by customer use case<li> <li>Serve as a polished effective spokesperson for ThousandEyes in industry forums ARPR activities and other relationships<li> <ul><p><strong>Qualifications<strong><p> <ul><li>5+ years of experience in Product Marketing for enterprise software ideally SaaS andor networking technology companies<li> <li>Experience supporting multiple products audiences and verticals<li> <li>Strong ability to understand enterprise business needs and customize stories to different customer segments<li> <li>Proven experience presenting to technical and business audiences as well as analysts and media<li> <li>Technical aptitude able to quickly learn new technologies and solutions<li> <li>Social and emotional IQ ability to effectively listen communicate and manage expectations at all levels down peer up<li> <li>Selfstarter who truly enjoys working in a fastpaced innovative and highgrowth technology environment<li> <li>Travel up to 20 of the time domestically and internationally<li> <ul><p><br ><p><p>Cisco values the perspectives and skills that emerge from employees with diverse backgrounds Thats why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential We believe that everyone has something to offer and that diverse teams are better equipped to solve problems innovate and create a positive impact<p> <p><strong>We encourage you to apply even if you do not believe you meet every single qualification<strong> Not all strong candidates will meet every single qualification Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy We urge you not to prematurely exclude yourself and to apply if youre interested in this work<p> <p>Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin genetic information age disability veteran status or any other legally protected basis Cisco will consider for employment on a case by case basis qualified applicants with arrest and conviction records <p> <p><strong>US COMPENSATION RANGE MESSAGE TO APPLICANTS<strong><p> <p><strong>130000 150000 USD<strong><p> <p><strong>Message to applicants applying to work in the US<strong><p> <p>When available the salary range posted for this position reflects the projected hiring range for new hire fulltime salaries in US locations not including equity or benefits For nonsales roles the hiring ranges reflect base salary only employees are also eligible to receive annual bonuses Hiring ranges for sales positions include base and incentive compensation target Individual pay is determined by the candidates hiring location and additional factors including but not limited to skillset experience and relevant education certifications or training Applicants may not be eligible for the full salary range based on their US hiring location The recruiter can share more details about compensation for the role in your location during the hiring process<p> <p>US employees have <strong>access<strong> to quality medical dental and vision insurance a 401k plan with a Cisco matching contribution short and longterm disability coverage basic life insurance and numerous wellbeing offerings Employees receive up to twelve paid holidays per calendar year which includes one floating holiday plus a day off for their birthday Employees accrue up to 20 days of Paid Time Off PTO each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO We offer additional paid time to volunteer and give back to the community Employees are also able to purchase company stock through our Employee Stock Purchase Program<p>
Strategic Account Manager
Company: Spring Health
Location: Remote
Posted Mar 12, 2024
<div> <p><strong>Our mission to eliminate every barrier to mental health <strong><p> <p>Spring Health is a comprehensive mental health solution for employers and health plans Unlike any other solution we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person whether thats meditation coaching therapy medication and beyond <p> <p>Today Spring Health equips over 800 companies from startups to multinational Fortune 500 corporations as a leading and preferred mental health service Companies like JP Morgan Chase amp Co Microsoft JB Hunt Bumble and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally We have raised over $370 million from prominent investors including Kinnevik Tiger Global Northzone RRE Ventures and many more Thanks to their partnership our current valuation has reached $25 billion<p> <div> <p>We are looking for a Strategic Account Manager to join our team You will be focused on supporting the daily relationships with our existing partners We are an awardwinning passionate and missiondriven team with the support of leaders in psychiatry and backed by prominent VCs including Rethink WorkBench RRE and General Catalyst <p> <p><strong>POSITION LOCATION<strong><strong> <strong>Remote <p> <p><strong>What youll be doing <strong><p> <ul><li>Serve as the product expert and mental health advocate for a book of business made up of Spring Healths largest and most strategic customers <li> <li>Develop and maintain positive working relationships with multiple customers and consultants <li> <li>Consistently demonstrate Spring Healths value proposition and link to customers defined success metrics <li> <li>Own the customer lifecycle from implementations to engagement strategies to contract renewals This will include <ul><li>Timely action plans<li> <li>Census file management<li> <li>Engagement communication ideation strategy amp execution<li> <li>Business review creation and presentation to senior HR executives and business leaders<li> <li>Insightful databased recommendations <li> <ul><li> <ul><ul><li>Work crossfunctionally to provide key customer feedback and process improvements <li> <li>Provide sales support as needed <li> <li>Drive variable revenue through targeted member engagement strategies ● This position reports to the Senior Director Strategic Account Management <li> <ul><p><strong>What we expect from you <strong><p> <ul><li>Bachelors degree or higher preferred <li> <li>A deep passion to transform the US healthcare system especially mental health<li> <li>Previous experience in the B2B2C vendor space<li> <li>10+ years of experience in account managementcustomer successimplementation specialisthealthcare management at an early stage company <li> <li>Outstanding communication skills with a thoughtful and collaborative approach to relationships <li> <li>High integrity organizational skills and attention to detail <li> <li>Ability to thrive in a fastpaced and highpressure environment <li> <li>Humility resourcefulness directness ambition professionalism <li> <li>Desire to question probe andor challenge partners in order to ensure their ultimate needs are met <li> <li>Experience in upselling and retaining customers to drive additional revenue recurring and variable <li> <li>Creative use of problemsolving skills to ensure our partners are completely satisfied<li> <li>Ability to reconcile data from multiple sources to continually drive value<li> <li>Willing and able to travel as necessary approx 15 <li> <ul><p><em datastringifytype=italic>The target salary range for this position is $135000 $162000 and is part of a competitive total rewards package including stock options benefits and incentive pay for eligible roles Individual pay may vary from the target range and is determined by a number of factors including experience location internal pay equity and other relevant business considerations We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay<em><p> <p>Dont meet every requirement Studies have shown that <strong>women communities of color and historically underrepresented<strong> talent are less likely to apply to jobs unless they meet every single qualification At Spring Health <strong>we are dedicated<strong><strong> <strong>to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we strongly encourage you to apply You may be just the right candidate for this or other roles<p> <p><strong>Ready to do the most impactful work of your life Learn more about our values how we work and how hypergrowth meets impact at Spring Health<strong><strong> <strong><strong>Our Values<strong><p> <p><b><span><strong>Hypergrowth meets impact<strong><span><b> <p><p><strong>What to expect working here<strong><p> <ul><li>You will be held accountable to an exceptionally high bar and impact<li> <li>This may be the fastest work environment you will ever experience in terms of growth decisionmaking and time to impact<li> <li>You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you<li> <li>You will create processes amp products that have never existed before<li> <li>You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be<li> <li>Change is a constant here your role team responsibilities and success metrics will shift as the company grows<li> <ul><p><strong>And<strong><p> <ul><li>You get to be surrounded by some of the brightest minds in the field <li> <li>You get to learn and grow at an extremely accelerated pace<li> <li>You will experience transparency integrity amp humility from leadership <li> <li>You will be empowered to constantly challenge the status quo<li> <li>You get the space to experiment amp innovate<li> <li>You get to make a transformational impact for the company mental health and for real human lives and you will see that impact quickly<li> <li>You will become more resourceful and resilient<li> <li>You get to be part of a winning team that opens doors in the future<li> <ul><p><b><span><strong>Benefits provided by Spring Health<strong><span><b> <p><p><em>Your Total Health<em><p> <ul><li>Health Dental Vision benefits start on your first day at Spring Health You and your dependents also receive an individual <strong>One Medical<strong><strong> <strong>account which is valued at $199year per user HSA and FSA plans available<li> <li>Numerous yearly nocost visits to the Spring Health network of therapists coaches and medication management providers for you and your dependents<li> <li>10 allocated sick days per year<li> <li>Flexible paid time off in addition to 12 paid holidays throughout the year<li> <li>Access to <strong>Gympass<strong> an ondemand virtual benefit that provides wellbeing coaching and budget management<li> <li>Sabbatical Leave When youre a Team Member at Spring Health and hit your fouryear Springaversary youll be awarded a<strong> <strong>four<strong> <strong>week<strong> <strong>fully<strong> <strong>paid<strong><strong> sabbatical leave <li> <ul><p><em>You And Your family<em><p> <ul><li>445 months of fully paid parental leave<li> <li>Spring Health provides team members and their families with sponsored access to Bright Horizons® child care backup care and elder care<li> <li>Access to fertility care support through <strong>Carrot<strong> in addition to $4000 reimbursement for related fertility expenses<li> <ul><p><em>Supporting you financially through<em><p> <ul><li>Our People team benchmarks all salaries using the<strong> <strong><strong>Radford Global Compensation Database<strong><strong> <strong>for technology and life sciences industries Radford benchmarks salaries with 3589 global firms 65 million employees and 98 countries across the globe We do this to ensure all of our team members are paid equally and competitively<li> <li>On top of competitive and benchmarked salary Spring Health offers incentive pay based on role and equity that begins vesting as we celebrate your first year with the company<li> <li>Employer sponsored 401k match of up to 2 after 90 days of employment<li> <ul><p><em>Creating a culture you can thrive in<em><p> <ul><li>Flexible work arrangements 66 of Spring Health team members work fully remote while 33 work in a hybrid model from our New York City offices<li> <li>Focus Fridays no meetings no distractions just time for you to get work done<li> <li>Focus Weeks In Spring 2023 we held our first ever Focus Week we canceled all nonessential meetings minimized distractions and you our team members to dive into the key work that gets chopped up or deprioritized during the regular daytoday We saw a 36 jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members<li> <li>Up to $1000 Professional Development Reimbursement per calendar year<li> <li>$200 per year donation matching to support your favorite causes<li> <ul><div> <p><strong><em>Our privacy policy <em><strong><strong><em>httpsspringhealthcomprivacypolicy<em><strong><p> <p><em>Spring Health is proud to be an equal opportunity employer We do not discriminate in hiring or any employment decision based on race color religion national origin age sex marital status ancestry disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic We also consider qualified applicants regardless of criminal histories consistent with applicable legal requirements Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans If you have a disability or special need that requires accommodation please let us know<em><p> <div>
Director, Customer Success Operations
Company: Sprout Social
Location: Remote
Posted Mar 12, 2024
<p><strong>Description<strong><p> <p>Sprout Social is looking for a highly motivated strategic and inspiring Director Customer Success Operations to lead a team whose mission is to drive scale and leverage for the Customer Success Organization <p> <p><strong>Why join the Strategy amp Operations team<strong><p> <p>Sprout Social is a leader in the rapidly growing social media management space In Revenue Operations we shape the Companys GTM strategy and translate it into an operational plan We are building a worldclass team that will be instrumental in helping the Company expand from ~$350M to $1B and beyond The RevOps team plays a critical role in designing measuring and optimizing our GTM efforts across Sales Customer Success Sales Development Partnerships Sales Engineering and Professional Services Not only do you get to work alongside some of the sharpest minds in the industry you also get to work with some of the biggest brands in the world including DoorDash General Mills Trello Makeawish Foundation Edelman and Blue Cross Blue Shield And the real kicker You get to design your own career and follow the path thats best for you Wherever you want to go were committed to helping you get there <p> <p><strong>What youll do<strong><p> <ul><li>Act as a thought partner and strategic advisor to the VP Customer Success<li> <li>Evolve the Customer Success coverage model from role assessments to resource allocation to book design with a view toward continuous improvement via tracking and measurement of outcomes <li> <li>Build and transform Sprouts CS reporting infrastructure leveraging both shared and internal resources including both core reporting and the development of robust and reliable customer value and health metrics<li> <li>Manage and develop a high performing team of customer success operations professionals who become CS data amp analytics subject matter experts and operate in an embedded model to support day to day execution alongside CS leadership <li> <li>Support any CS specific deployments of tools amp technology to help scale CS productivity<li> <li>Build trusted relationships across the organization with an ability to influence and deliver consistent results act as the voice of Customer Success on major cross functional initiatives<li> <ul><p><strong>What youll bring<strong><p> <p>Sprout Social is looking for a strategic analytical and handson ops leader with a proven track record of driving successful change in a fastpaced environment This individual will partner with the Customer Success team to identify prioritize deliver and measure initiatives across the organization that are designed to increase efficiency If you have a passion for building a bestinclass Customer Success organization via systems data and processes<strong><strong> wed love to talk to you<p> <p>The minimum qualifications for this role include<p> <ul><li>Minimum of 5+ years managing teams 10+ years of experience overall with prior experience in SaaS is required <li> <li>Track record of driving major change initiatives in a previous role<li> <li>Deep familiarity with Salesforce CRM fluency in Excel and Tableau<li> <li>Outstanding ability to act as a thought partner and strategic advisor to senior level stakeholders<li> <ul><p>Preferred qualifications for this role include<p> <ul><li>Strong preference for Customer Success operations specific experience<li> <li>Familiarity with Gainsight Hook or other CS tool a plus<li> <li>Strong communication and presentation abilities both written and verbal<li> <ul><p><strong>How youll grow<strong><p> <p>Within 1 month youll plant your roots including<p> <ul><li>Experience Sprouts indepth onboarding covering everything from our company mission and values hearing directly from executives and founders to deep training on our products and the value that Sprout delivers to our customers<li> <li>Partner with the VP Sales Operations to define key success metrics for your role and how you will be measured against them<li> <li>Meet your team in 11s to understand current processes and areas for opportunity and begin recruiting against any open headcount reqs <li> <li>Learn about Sprouts current Customer Success approach including building foundational fluency around key roles current state reporting and FY24 coverage model design<li> <li>Meet with leaders throughout the Customer Success organization as well as key cross functional leaders who are involved in customer growth retention and success<li> <ul><p>Within 3 months youll start hitting your stride as you<p> <ul><li>Fully immerse yourself in the cadence of the CS business familiarizing yourself with key selling and support motions and the customer lifecycle across different segments verticals and geos<li> <li>Take ownership of major initiatives already in flight andor partner closely with analytics counterparts elsewhere at Sprout to accelerate improvements including among others key reporting infrastructure<li> <li>Develop a comprehensive assessment of the current CS coverage model including proposed metrics for tracking performance and any near term suggestions for course correction<li> <li>Become a subject matter expert on all current and prospective tools amp technology used by the CS organization<li> <li>Complete your assessment of CS operations team roles and responsibilities and begin to reshape and fine tune to drive maximum impact of our ops resources<li> <ul><p>Within 6 months youll be making a clear impact as you<p> <ul><li>Launch of at least one major reporting product to the CS leadership team with several more on deck<li> <li>Participate deeply in the FY25 planning process driving coverage design and delivering a dramatically improved experience for CS leadership YY<li> <li>Reach a steady organizational footing with strong departmental relationships with Business Analytics Product Sales Operations and Customer Marketing teams<li> <li>Continue to develop your team personally and professionally<li> <li>Achieve meaningful progress towards the deployment and adoption of a new CS tool<li> <ul><p>Within 12 months youll make this role your own by<p> <ul><li>Being recognized across the organization as a strategic resource and effective communicator<li> <li>Having developed and socialized a roadmap and series of future programs and investments that will shape our CS Operations team and drive increased scale and leverage<li> <li>Landing a successful series of changes that contribute directly to meaningful improvement in Sprouts renewal rate and NDR<li> <ul><p>Of course what is outlined above is the ideal timeline but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager<p> <p><strong>Our Benefits Program<strong><p> <p><span>Were proud to regularly be recognized for our team product and culture Our benefits program includes<span><p> <ul><li><span>Insurance and benefit options that are built for both individuals and families<span><li> <li><span>Progressive policies to support worklife balance like our flexible paid time off and parental leave program <span><li> <li><span>Highquality and wellmaintained equipmentyour computer will never prevent you from doing your best<span><li> <li>Wellness initiatives to ensure both health and mental wellbeing of our team<li> <li>Ongoing education and development opportunities via our GrowSprout program employeeled diversity equity and inclusion initiatives and mentorship programs for aspiring leaders<li> <li>Growing corporate social responsibility program that is driven by the involvement and passion of our team members<li> <li>Beautiful convenient and stateoftheart offices in Chicagos Loop and downtown Seattle<li> <ul><p><em><span>Whenever possible Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them Sprout maintains a remote workforce in many places in the United States However we are not set up in all states so please look at the dropdown box in our application to see whether your state is listed Few roles require an office setting If your position requires a physical presence in a Sprout office it will be evident in the job listing and your offer letter<span><em><p> <p><span>This roles minimum On Target Earnings OTE is <span><span>$16000000 <span><span>USD annually OTE is the sum of a fixed base salary plus incentives at target performance Incentive compensation will vary based on performance The minimum amount earned is the fixed base salary Since the incentive plan is uncapped this role has no maximum pay range<span><p> <p><span>These ranges were determined by a marketbased compensation approach We used data from multiple sources including but not limited to trusted thirdparty compensation sources to set equitable consistent and competitive ranges We also evaluate compensation biannually identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed<span><p> <p><span>OTE is only one element of an employees total compensation at Sprout Every Sprout team member has an opportunity to receive restricted stock units RSUs under Sprouts equity plan Employees and their dependents are covered by medical dental vision basic life accidental death and dismemberment insurance and Modern Health a wellness benefit Employees are able to enroll in Sprouts companys 401k plan in which Sprout will match 50 of your contributions up to 6 with a maximum contribution Sprout offers Flexible Paid Time Off and ten paid holidays We have outlined the various components to an employees full compensation package <span><span>here<span><span> to help you to understand our total rewards package<span><p> <p>Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer We do not discriminate based on identity<strong><strong> race color religion national origin or ancestry sex including sexual identity age physical or mental disability pregnancy veteran or military status unfavorable discharge from military service genetic information sexual orientation marital status order of protection status citizenship status arrest record or expunged or sealed convictions or any other legally recognized protected basis under federal state or local law Learn more about our commitment to diversity equity and inclusion in our latest DEI Report<p> <p>If you need a reasonable accommodation for any part of the employment process please contact us by email at accommodationssproutsocialcom and let us know the nature of your request and your contact information Well do all we can to ensure youre set up for success during our interview process while upholding your privacy including requests for accommodation Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address<p> <p>For more information about our commitment to equal employment opportunity please click here 1 Equal Opportunity Employment Poster 2 Sprout Socials Affirmative Action Statement 3 Pay Transparency Statement <p> <p>When you apply for employment with Sprout Social we will process your job applicant data including your employment and education history transcript writing samples and references as necessary to consider your job application for open positions Your personal data will be shared with Greenhouse Software Inc and Crosschq Inc cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controllers behalf Accordingly if you are located outside of the United States by clicking Submit Application on this site you consent to the transfer of your personal data to the United States For more information about our privacy practices please visit our Privacy Policy California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy<p> <p>Additionally Sprout Social participates in the EVerify program in certain locations as required by law <p> <p>LIREMOTE<p>