Night Shift Jobs in Remote
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Customer Support Representative | Fully Remote USA
Company: Hirevue
Location: Remote
Posted Mar 13, 2024
<p><b>Company Description<b> <p><p>HireVue is the talent experience leader accelerating the way organizations discover engage assess and hire the best talent Automating recruiter activities HireVue connects companies and candidates anytime anywhere HireVues textenabled endtoend talent experience platform includes video interviewing assessments and conversational AI HireVue has hosted more than 30 million video interviews and 200 million chatbased candidate engagements for over 800 pioneering customers around the globe<p> <p>We are relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates and we embrace this same focus of fair and objective hiring when we hire for our own team striving to build a diverse and inclusive culture based on a foundation of respect and inclusion<p> <p><b>Job Description<b> <p><p><strong>Full Time | Must be located in the US | Must be a US Citizen <em>| Starting Hourly rate of $1825<em><strong><p> <p><em>This is an early career professional role with potential to grow within the business <em><p> <p><strong>Who are we looking for<strong><p> <p>The awardwinning HireVue Customer Support Team provides innovative and customerobsessed service through phone chat and email enabling our clients to build awesome teams and their interviewing candidates to get awesome jobs<p> <p>The role of the Customer Support Specialist is to be the frontline of the HireVue experience for interviewing candidates and customers alike Customer Support Specialists exhibit a passion for providing the best possible customer experience through each interaction and strive to always be improving Successful Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team communicate proactively and exemplify customer obsession<p> <p>What will you be doing<p> <ul><li>Resolve customer and candidate issues via phone email and chat<li> <li>Complete projects assigned by the support manager<li> <li>Identify research and resolve customer issues using the HireVue system<li> <li>Followup on customer inquiries not immediately resolved<li> <li>Complete call logs and reports<li> <li>Recognize document and alert the supervisor of trends issues in customer calls<li> <li>Recommend process improvements<li> <li>Nights or weekend hours might be required depending on shift<li> <li>Be an expert in the HireVue platform and help our customers and their candidates understand the value of our technology<li> <li>Document and manage your cases for each Support interaction you have<li> <li>Recognize document and alert leadership of trends in contacts and ongoing issues<li> <li>Identify and communicate support process and product improvements<li> <li>Delight each of your contacts with positive and encouraging interactions<li> <ul><p><b>Qualifications<b> <p><ul><li>Excellent interpersonal communication skills<li> <li>Positive attitude and drive to always be improving<li> <li>Expert reading and writing skills<li> <li>Proficient with technology able to learn how to troubleshoot technical issues while navigating multiple systems<li> <li>2+ years experience in a customer service role experience in a technical support role is a plus<li> <li>Strong problem solving skills and ability to be resourceful<li> <li>Experience with Salesforce or another CRM preferred<li> <li>Experience communicating with customers preferred<li> <li>Flexible schedule we provide 247 customer support<li> <li><em>Requires US Citizenship to work in this position<em><li> <ul><p><b>Additional Information<b> <p><p><em>HireVue is committed to equal treatment and opportunity in all aspects of recruitment selection and employment All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other category protected under the law HireVue is an equal opportunity employer committed to a community of inclusion and an environment free from discrimination harassment and retaliation All your information will be kept confidential according to EEO guidelines<em><p> <p><em>Here are some of the states where HireVue is currently hiring<em><p> <p><em>AL AZ CA FL GA IA ID IL IN LA MI MN MO MS MT NC NE NM NV NY OK PA SC TN TX UT WI<em><p>
Production Control Analyst II
Company: Experian
Location: Remote
Posted Mar 12, 2024
<p><b>Company Description<b> <p><p>Experian is the worlds leading global information services company During lifes big moments from buying a home or a car to sending a child to college to growing a business by connecting with new customers we empower consumers and our clients to manage their data with confidence We help individuals to take financial control and access financial services businesses to make smarter decisions and thrive lenders to lend more responsibly and organizations to prevent identity fraud and crime<p> <p>We have 20000 people operating across 44 countries and every day were investing in new technologies talented people and innovation to help all our clients maximize every opportunity<p> <p><b>Job Description<b> <p><p>Production Control Analyst II will work closely with DevOps SysOps software development customer support and business analysts to maintain 24x7 production systems and processes <p> <p>You will be responsible for <p> <ul><li>Act as primary technical contact during shift for system monitoring triage and coordination of systems issues file transmission and automated processes<li> <li>Troubleshoot and resolve server issues<li> <li>Perform daily and other routine checklists including file transmission report generation connectivity checks file manipulation and job validation<li> <li>Diagnose and resolve data provider issues as needed Track open issues and report to customer support development andor clients until resolution is obtained<li> <li>Maintain processes scripts encryption keys credentials and other key information used in file transmission processes Work with development to modify andor create new scripts and processes as needed<li> <li>Create and maintain documentation about data provider connectivity scripts schedules and contact information<li> <li>Periodically cover shifts for other team members<li> <li>Perform system maintenance tasks such as service restarts and server patching<li> <li>Ensure new productionfeature rollouts are coordinated through Production Control including any documentation and checklists required<li> <li>Other Duties as Required<li> <ul><p><strong>Schedule Monday through Friday 500 am to 200 pm Central Time Weekend OnCall rotation required every 7 weeks <strong><p> <p><b>Qualifications<b> <p><ul><li>At least 3 years experience in computer operations or related field Equivalent combination of education and experience may be considered<li> <li>Experience with Windows Server operating systems<li> <li>Experience with Linux administration is desired <li> <li>General knowledge of TCPIP networks and experience troubleshooting connectivity issues<li> <li>Knowledge or experience with various tools like Dynatrace SolarWind ServiceNow Jira SysDIG VSphere MSMQ <li> <li>General Experience with Server Virtualization<li> <li>Experience in computer operations<li> <li>Strong attention to detail with routine tasks and checklists is essential<li> <li>General knowledge of health care eligibility and claims data is a plus<li> <li>Excellent verbal and written communications skills<li> <ul><p><b>Additional Information<b> <p><p><strong>This is a permanent homebased role in Costa Rica No relocation available<strong><p> <p>Our benefits include Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more<p> <p>LIGJ1<p> <p><p> <p>Experian Careers Creating a better tomorrow together<p> <p>Find out what its like to work for Experian by clicking here<p> <p><em>Experian is proud to be an Equal Opportunity and Affirmative Action employer<em><em> <em>Were passionate about unlocking the power of data to transform lives and create opportunities for consumers businesses and society For more than 125 years weve helped people and economies flourish and were not done<p> <p>We take our peoples agenda very seriously We focus on what truly matters diversity and inclusion worklife balance flexible working development collaboration wellness reward amp recognition volunteering making an impact the list goes on See our DEI work in action<p> <p>The power of YOU We are building a culture where everyone is comfortable bringing their whole self to work A place where we not only respect our differences and values but celebrate them in a positive and supportive environment<p> <p>Find out what is like to work for Experian and discover the Unexpected<p>
Engineering Team Lead - DevSecOps/SRE
Company: Procurify
Location: Remote
Posted Mar 13, 2024
<p>Procurifys Intelligent Spend Management platform provides hundreds of organizations worldwide with realtime visibility and control over all business spend Were looking for a talented and teamdriven DevSecOpsSRE Engineering Team Lead to join us on our journey<p> <p><b><strong>ABOUT THE ROLE<strong><b> <p><p>We are looking for an Engineering Team Lead to lead the DevSecOps and Site Reliability Engineering functions at Procurify In this role you will help the team and Procurify scale up to the next level of growth<p> <p>Procurify has built an incredible DevSecOpsSRE team in the last 18 months The team is staffed with creative collaborative people This team is highly engaged and follows a leaderleader model of leadership In this role you will be expected to not only show leadership yourself but also to continue to grow leadership on the team<p> <p>We are currently planning large platform initiatives in 2024 on the heels of our Series C fundraising to support Procurify in its next stage of growth In leading this team you will be a key player in these initiatives working closely with our Architecture team and Platform development teams to shape the future of engineering at Procurify<p> <p><b><strong>What youll be working on<strong><b> <p><ul><li>Managing 48 DevSecOps and Site Reliability Engineers <li> <ul><li>Procurify is a peoplefirst company and team member growth is a high priority for our engineering leaders Youre not just managing a team youll be working closely with engineering management to keep the team engaged and challenge their creativity<li> <ul><li>Rotate between projects and commit to continuous learning with our lean kanban processes<li> <li>Working on a worldclass tech stack that will support the companys growth<li> <ul><li>We are fully deployed on AWS <li> <li>Our core application runs in Kubernetes with AWS EKS<li> <li>All our infrastructure is managed through infrastructure as code through Terraform<li> <li>We use CircleCI for build pipelines and ArgoCD for continuous deployment<li> <li>We have just rolled out Karpenter for Kubernetes scaling<li> <li>Our monitoring stack uses Prometheus Grafana for metrics and alerting<li> <li>We use AWS Opensearch and Kibana for logging<li> <li>Sentry and New Relic help us monitor our application and track errors<li> <ul><li>Collaborating with other Engineering Team Leads across our engineering organization to support DevSecOps best practices and to enable those teams to own their own infrastructure We use Terraform Cloud to help facilitate this for our teams<li> <li>Helping your team build relationships across functions with Development Product Operations Support and other teams to ensure Procurifys continuing success<li> <li>Working with teams to shift security left in the software development cycle and helping us create securityascode<li> <li>Helping set the standard for information security and secure coding practices<li> <li>Join annual hackathons and immerse yourself in all things fintech innovation<li> <ul><p><b><strong>Who were looking for <strong><b> <p><ul><li>5+ years of DevOps DevSecOps or SRE experience shipping and supporting enterprise grade software in AWS<li> <li>Experience managing a team of engineers and growing leadership on the team<li> <li>Experience with the following is required<li> <ul><li>Building a product at scale on top of AWS<li> <li>Experience running a containerized application in Kubernetes <li> <li>Deep knowledge of continuous integration and deployment tools and practices using tools like CircleCI andor ArgoCD<li> <li>Managing a webbased SaaS application collaboratively with application engineering teams<li> <li>Experience with developing and managing infrastructure as code with Terraform<li> <li>Expert knowledge of monitoring stacks like EFK Grafana Prometheus<li> <ul><ul><ul><li>Experience working in a highly secure environment with compliance requirements such as SOC 2 or ISO27001<li> <li>Strong communication and consensus building skills<li> <li>Demonstrated track record of leaving every team and process better than you found it<li> <li>Certifications like Certified Kubernetes Admin Developer CKAD or AWS Solutions Architect are a bonus<li> <ul><p><b>WHY PROCURIFY<b><b><strong>Help us modernize spend management<strong><b> <p><p>Procurify is a remotefirst company with a big heart and a strong ambition to modernize the way organizations manage business spend Were trusted by hundreds of companies around the world across industries like biotechnology education health care manufacturing and software to manage over $30B in spend We recently closed $50M in Series C funding to help us strengthen our core offering launch new payment capabilities and provide customers with an AIenhanced procuretopay experience Read the press release here<p> <p><b><strong>Be empowered to do your best work<strong><b> <p><p>Weve created an environment where personal and professional growth is a real priority Some of the great perks we offer include<p> <ul><li><strong>Flexible working<strong> Were a remotefirst organization with flexible working hours Work anywhere from within Canada <li> <li><strong>Fourday workweek <strong>Burnout is real To help you restore balance between work and life all Procurify team members work four days a week<li> <li><strong>Unlimited responsible time off <strong>Work hard play harder All team members can take advantage of our unlimited responsible time off policy <li> <li><strong>Extended health benefits <strong>We prioritize our teams health and wellbeing We offer a competitive health vision and dental package along with an Employee Assistance Program EAP and a health and wellness spending account<li> <li><strong>Community initiatives<strong> We have a strong commitment to giving back to our communities including regular volunteer days our Donate Your Day program and education lunch and learns<li> <li><strong>Stock options<strong> Everyone has a chance to own a part of Procurify with our competitive stock program<li> <li><strong>DEI initiatives<strong> We regularly run a diversity equity and inclusion roundtable where we host guest speakers and tackle the topics that matter<li> <li><strong>Base Salary Range<strong> $130000 $196000 This range is dependent on experience and not inclusive of any bonus commission benefits or equity that might exist in your total compensation package<li> <ul><p><b><strong>Work with an amazing team<strong><b> <p><p>Weve welcomed team members who were boat captains funeral directors swing dancers competitive gamers plumbers and novelists Everyone has a story and were here to embrace them <p> <p><b>LEARN MORE<b> <p><p>Procurify is an Equal Opportunity Employer We do not discriminate against any team members or applicants for employment because of race color disability sex age national origin religion sexual orientation or gender identity andor expression<p> <p>If you feel like you dont meet all of the requirements for this role we encourage you to apply anyway We know that feelings of imposter syndrome can get in the way of meeting incredible candidates and we certainly dont want those feelings to get in the way of meeting you We really want to get to know you and why youre great for the role Please avoid including your picture and age on your resume<p> <p>Apply online today and lets start a conversation<p> <p>To learn more about Procurify check out these resources<p> <ul><li>Get to know our team through our Meet Us Monday videos<li> <li>Check out what our customers are saying about us<li> <li>Learn more about our procuretopay platform<li> <ul><p><br ><p>
Support, Technical Account Manager
Company: Tanium
Location: Remote
Posted Mar 13, 2024
<p><strong>The Basics<strong><p> <p>At Tanium our Support Engineers fulfill a necessary role in our organization by serving our customers in resolving technical issues and answering technical questions in a timely manner With a primary focus on customer satisfaction Support Engineers work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium This role reports to a Support Manager<p> <p>As a Support Engineer youll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging<p> <p><strong>What Youll Do<strong><p> <ul><li><span>Assisting customers by<span> <ul><li><span>Triaging inbound support cases<span><li> <li><span>Solving customer support cases<span><li> <li><span>Working with other Support Engineers to assist with their assigned cases<span><li> <li><span>Answering customer questions in the Tanium community site<span><li> <ul><li> <li><span>Improve customer experience by<span> <ul><li><span>Documenting best practices<span><li> <li><span>Tracking activity documenting root cause and reporting<span><li> <li><span>Serving as a technical subject matter expert focusing mostly on the testing and troubleshooting aspects of the area<span><li> <li><span>Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience<span><li> <ul><li> <ul><p><strong>Were Looking For<strong><p> <p><strong>Education<strong><p> <ul><li>Associates degree or equivalent experience required<li> <li>BS degree in Computer Science MIS or similar experience a plus<li> <ul><p><strong>Experience and Skills<strong><p> <p><strong>Must Haves<strong><p> <ul><li>3+ years into their career field with solid technical skills in one or more areas of networking security operations scripting andor programming<li> <li>Ability to master new concepts and technologies continually striving to master the Tanium platform and modules<li> <li>Problem solving can break problems down into manageable ordered piece parts and successfully convey the problem statement and plan to others<li> <li>Aptitude for comprehending complex troubleshooting<li> <li>Good Judgement understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime<li> <li>Independent should be able to independently work on problems should be able to complete tasks with limited assistance participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues<li> <ul><p><strong>Good to Have<strong><p> <ul><li>Prior experience and breadth of knowledge needed to support customers<li> <li>Handson Tanium experience<li> <li>Relevant technical certifications Google IT SupportProfessional Certificate CISSP MCSEA+Security+Network+ combined etc<li> <li>For Federal Roles only <ul><li>Security clearance or ability to obtain a security clearance may be required<li> <li>81401 training8570 certification may be required<li> <li>Prior military service in a related field eg NavyCryptologic Technician Networks USAF 3D or 1BArmy 17C or 35Q 25D etc a plus<li> <ul><li> <li>Experience in one or more of the following technical domains Endpoint Security EndpointSupportTroubleshooting Incident Response SystemsManagement Utility Scripting bash PowerShellVBScript Python<li> <ul><p><strong>About Tanium <strong><p> <p>Tanium the industrys only provider of converged endpoint management XEM leads the paradigm shift in legacy approaches to managing complex security and technology environments Only Tanium protects every team endpoint and workflow from cyber threats by integrating IT Operations Security and Risk into a single platform that delivers comprehensive visibility across devices a unified set of controls and a common taxonomy for a single shared purpose to protect critical information and infrastructure at scale Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortunes list of the Best Large Workplaces in Technology In fact more than half of the Fortune 100 and the US armed forces trust Tanium to protect people defend data secure systems and see and control every endpoint team and workflow everywhere Thats the power of certainty Visit wwwtaniumcom and follow us on LinkedIn and Twitter<p> <p><strong>On a mission Together <strong><p> <p><span datacontrast=auto>At Tanium we are stewards of a culture that emphasizes the importance of collaboration respect and diversity In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges we are strengthened by our unique perspectives and by our collective actions <span><span dataccpprops=> <span><p> <p><span datacontrast=auto>We are an organization with stakeholders around the world and its imperative that the diversity of our customers and communities is reflected internally in our team members We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things<span><span dataccpprops=> <span><p> <p><span><strong>Taking care of our team members<strong> <span><p> <p><span>Each of our team members has 5 days set aside as volunteer time off VTO to contribute to the communities they live in and give back to the causes they care about most <span> <p> <p><br ><p><p><span dataccpprops=>For more information on how Tanium processes your personal data please see our Privacy Policy<span><p>
Operations Support Associate (M-F Daytime)
Company: Imagen Technologies
Location: Remote
Posted Mar 13, 2024
<p><strong>Important Please review the shift and training requirements before applying<strong><p> <p><strong>This is a MonFri daytime shift with the following required shift times<strong><p> <ul><li>MondayFriday 10am 630pm EDT<li> <ul><p>Additionally this position requires a remote <strong>8week training period outside of your regular shift schedule<strong> Training will occur anytime during the day<strong> Monday Friday<strong> Please ensure you can be flexible with this time commitment before applying<p> <p>Imagen Technologies is a high growth healthcare startup enabling patients to be diagnosed treated and managed at their primary care appointment vs having to refer out to hospitals imaging centers and other slow and expensive options Today weve built an AIenabled platform that enables patients to receive immediate diagnostic tests immediate results and immediate next steps all in a single Primary Care appointment For example through our platform women across the US are now receiving comprehensive breast imaging results and specialistdriven next steps at their local Primary Care office condensing a multimonth diagnostic journey into 60 minutes <p> <p>With over $135m in funding from Google Ventures and some of the largest clinical networks in the country we are rapidly expanding this platform across the US from 16 states and 500000 patients in 2023 to 20+ states and 15M patients in 2024 By 2026 we will be delivering care across 35 states and to more than 5m patients per year<p> <p>Were looking for an individual who will help power our Support Team performing mission critical work and interfacing directly with patients physicians and IT personnel The Operations Support Associate is responsible for providing excellent customer service via telephone email and chat communication performing provider communication general troubleshooting and the front line of both internal and customer inquiries The team will cover operations 247 365 days per year instilling confidence in patients and stakeholders who know that support is only a call away Our ideal candidate is capable resourceful and able to diffuse any conflict over the phone <p> <p><strong>Responsibilities<strong><p> <ul><li>Main point of contact providing daytoday support for Imagens clients<li> <li>Triage calls email and chat messages from all customer facilities as well as internal clinicians <li> <li>Monitor clinical systems to ensure the operation is achieving its targets<li> <li>Ensure that all calls issues and tasks are tracked in our CRM systems and driven to resolution<li> <li>Respond in realtime to support issues resolve basic issues and escalate as needed to higher support tiers for resolution<li> <li>Facilitate provider communication on critical patient findings<li> <li>Facilitate provider to provider phone calls and collaboration<li> <li>Develop application expertise as required to provide support to physicians clinical staff and support staff in the efficient use of Imagen applications and workflows<li> <li>Identify eligible patients for our programs using customer EMR Electronic Medical Records systems<li> <li>Extract data from customer EMR systems for consult referral programs<li> <li>Reach out to patients and schedule patient appointments per program guidelines<li> <li>Input data into customer EMR Electronic Medical Records systems<li> <ul><p><strong>Qualifications<strong><p> <ul><li>Associates degree and 1+ years of experience in a healthcare technology support role or a High School DiplomaGED and 3+ years of experience in a healthcare technology support role<li> <li>Recent healthcare experience with Electronic Medical records EMR system experience is preferred<li> <li>Ticketing System experience for customer support is preferred<li> <li>Excellent verbal and written communication skills<li> <li>Must have very strong computer skills capable of toggling between multiple programs simultaneously and providing basic support functions<li> <li>Hardware support and PC troubleshooting experience preferred<li> <li>Organized with high attention to detail <li> <li>Strong documentation skills for ticketing documentation<li> <li>Salesforce experience preferred<li> <ul><p>Our headquarters are based in New York NY however this position is conducted remotely This is a position where you will need a reliable WiFi network a quiet workspace with a desk and chair <p> <p><em>Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws Imagen will not tolerate discrimination or harassment based on any of these characteristics This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training <em><p> <p><em>The hourly rate for the position is between<em><strong><em> $22 $27 hour<em><strong><em> plus overtime and benefits Please note that the hourly range is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location<em><p> <p><em>Imagen Technologies maintains a Substance Abuse and Testing policy Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagens behalf is prohibited Imagen reserves the right to test any applicant or employee for alcohol andor drug use subject to compliance with any applicable state andor federal laws<em><p>
NOC Engineer
Company: Navisite
Location: Remote
Posted Mar 13, 2024
<p>At NAVISITE Part of Accenture celebrating our employees and investing in their wellbeing and development is not just a priority or an initiative its woven directly into our company fabric Our mantra and unofficial corporate hashtag SoMuchGood is all about recognizing our teams commitment and achievements both inside and outside the office Its that theme that has driven a host of programs at Navisite its who we are What we do is simple We work hard we have fun we give back to the community and we never take our eye off the goal creating a modern cloud MSP with a global talented team of employees Join us and be part of our team<p> <p><br ><p> <p><span>Our NOC Engineer is responsible for customer service through monitoring customer applications and equipment This position handles customer calls and emails answers questions and routes incidents to the appropriate internal support groups where they are unable to resolve the issues themselves FCRFirst Call Resolution Our NOC Engineer also works closely with our monitoring tools to quickly identify document and pass problems to our engineering staff for immediate resolution <span><p> <p><br ><p> <p>Location This position will work from our office in Andover Massachusetts<p> <p><br ><p> <p>Shift This position is a day shift on Wednesday from 7am11am and Thursday through Saturday from 7am7pm There can be some flexibility with the 4 hour blocked time on Wednesday<p> <p><b>Responsibilities<b> <p><ul><li>Provide first level 24x7x365 escalation support for Navisite customers<li> <li>Answer customer calls and provide the highest level of customer service<li> <li>Assist customers to correctly identify the source of their problems and remediate issues<li> <li>Maintain a thorough understanding of all NOC processes and implement them when and where appropriate<li> <li>Document all calls and equipment issues with a high degree of detail and accuracy<li> <li>Use a variety of tools nslookup ping traceroute browser etc to quickly verify reported events<li> <li>Use remote administration software Terminal Server Remote desktop Telnet etc to verify and correct reported incidents<li> <ul><p><b>Qualifications<b> <p><ul><li>College degree in related field andor practical experience in related field<li> <li>Strong ITIL Foundational v3v4 understanding a plus<li> <li>Certification or related technical training with 35 years of experience in a NOCSOC environment<li> <li>Experience working in a 7 x 24 environment<li> <li>Working knowledge of all NOC monitoring tools AtlasOSS Stack Service Now or other ticketing systems Zabbix NetCool etc<li> <li>Technical knowledge and proficiency with Windows Unix Linux and general networking protocols<li> <li>Understanding of enterprise networking environments<li> <li>Experience with basic network troubleshooting tools ping lookup traceroute etc<li> <li>Strong customer service and communication skills<li> <li>Prior experience partnering with internal offshore support teams<li> <li>Excellent organization and teamwork skills<li> <ul><p> <p><p>NAVISITE Part of Accenture is an equal opportunity employer We celebrate diversity and we are committed to creating an inclusive environment for all employees Navisite does not discriminate in employment on the basis of race color religion sex including pregnancy and gender identity national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization parental status military service or other nonmerit factor<p> <p><br ><p> <p><span>Internal Applicants No sponsorship available External Applicants Sponsorship not guaranteed Any potential sponsorship depends on a number of factors including but not limited to the local candidate pool and can vary from year to year<span><p> <p><br ><p> <p><span>You must ensure compliance with data protection legislation under the DPA EU GDPR any other applicable data protection legislation<span><p> <p><br ><p> <p><p>
Product Portfolio Analyst
Company: Kyruus Health
Location: Remote
Posted Mar 13, 2024
<p><span>At Kyruus Health our mission is to connect people to the right care in pursuit of our vision a better healthcare system one thats transparent and accessible where everyone gets the care they need Our values are at the heart of everything we do <span><p> <p><br ><p> <div><i>We <i><u><b><i>care<i><b><u><i> deeply <i><span> We do the right thing even if its the harder thing <span><div> <div><i>We are fiercely <i><u><b><i>driven<i><b><u> <span> We harness our curiosity to pursue continuous improvement and create simple solutions to complex problems<span><div> <div><i>We lead with <i><u><b><i>respect<i><b><u><span> We celebrate the individual traits that make each of us unique and seek out diverse voices to listen and learn<span><div> <div><i>We are <i><u><b><i>accountable<i><b><u><span> We do what we promise for each other and our customers<span><div> <p><br ><p> <p>Heres what that would mean for you in the <b>Product Portfolio Analyst<b> role<p> <div><u><i>Care<i><u> You care about the longterm vision of putting Kyruus Health at the center of getting patients to the care they need and deserve<div> <div><u><i>Driven<i><u> You are driven to make a measurable impact on Kyruus Health achieving its goals<div> <div><u><i>Respect<i><u> You will respectfully partner across the Product organization<div> <div><u><i>Accountable<i><u> You will hold yourself accountable for ensuring the success of Product Development portfolio planning cycles<div> <p><b>What you will do in a Product Portfolio Analyst role at Kyruus Health <b> <p><ul><li>Youll be responsible for organizing projectrelated data from Product Managers amp Program Managers supporting Product Development in the treatment of this data maintaining reporting and dashboards for planning and using it to prepare monthly newsletters for broader organization visibility <li> <li>You will provide meeting coordination and support for these regular processes included but not limited to quarterly prioritization planning and monthly showcases<li> <li>System administration of Mondaycom supporting daytoday system needs ongoing maintenance and enhancements to the roadmap tool troubleshooting issues and collaborating with crossfunctional stakeholders to ensure optimization of portfolio reporting planning and prioritization<li> <li>Support and maintain the Product Enhancement Feedback process monitoring tickets and associated servicelevel agreements and making adjustments to templates and workflows as needed<li> <li>Support and maintain Product Development documentation templates and internal information architecture<li> <li>Youll be responsible for evaluating the efficiency of established processes developing improvement strategies and facilitating changes You may also be required to update process documents and conduct efficiency audits<li> <li>Youll report to the Director Portfolio and Program Management in the Product Lifecycle Management Department within the Product Division<li> <p><br ><p> <p><b>How You Can Grow<b><p> <li>Kyruus Health will bring you through an onboarding process that is both structured and selfguided designed to enable connection and productivity as you learn more about our company functions and products Additionally we have a culture of feedback inclusive of our performance review process that provides you with the coaching resources and opportunities to help you learn and grow with us<li> <li>Kyruunauts in the Product Portfolio Analyst role can move in a more linear career path to a Project Manager or Product Manager role<li> <li>Kyruus Health also loves to see an internal transfer If a linear career path is not what youre looking for you can work with your manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us<li> <p><br ><p> <ul><p><b>What you will bring<b> <p><ul><li>13 years Product Portfolio Analyst experience or similar role in Project or System Administration<li> <li>G Suite proficiency Experience w Mondaycom or similar tool Confluence and JIRA experience a plus<li> <li>Ability to thrive in a fastpaced environment and to juggle shift gears and maintain a sense of humor<li> <li>Practiced in the basics of project management estimation project planning resource planning issue management risk management change management communication planning<li> <li>Excellent communication writing and interpersonal skills<li> <li>Proactive and solutionoriented when managing issues<li> <li>Comfortable when communicating with VPlevel leaders<li> <li>Demonstrated analysisassessment capabilities<li> <ul><p> <p><p><b>Equal Opportunity Employer <b><p> <p><br ><p> <p>Kyruus Health is dedicated to providing equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion sex gender national origin citizenship age disability sexual orientation genetic information We will not discriminate in any employment decision against any individual or group on the basis of race color religion sex gender national origin citizenship age disability sexual orientation genetic information or veteransnational guardmilitary reserve status This shall be done in compliance with all applicable federal state and local laws in every location in which Kyruus Health has facilities <p> <p><p>
Site Reliability Engineer (West Coast/MST) - DeviantArt
Company: Wix
Location: Remote
Posted Mar 13, 2024
********* Location: West Coast/MST- Remote. For emerging and established artists, DeviantArt is the foremost platform to exhibit, promote, and share works with an enthusiastic, art-centric community. Our benefits include: Comprehensive health & life benefits including fully covered medical, dental and vision. Approximate base compensation is $120,000-130,000. We have over 86 million registered users worldwide, and our users -- lovingly referred to as “deviants” -- upload tens of thousands of original pieces of art every day, from painting and sculpture to digital art, pixel art, films, and anime. Final offer may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications. *** In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees. Excellent communication skills, open-minded, and capable of effectively collaborating with cross-functional teams and articulating technical concepts to non-technical stakeholders. In-depth knowledge of AWS services, infrastructure as code using Terraform, and container orchestration with Kubernetes. Experience with shared MySQL databases.
Director, National Sales
Company: Placemakr
Location: Remote
Posted Mar 12, 2024
<p><b><u>A bit about us <u><b><p> <p>Were a venturebacked startup on a mission to change the future of hospitality and home With properties in some of Americas mostloved cities our unique platform allows buildings to blur the line between hotels and apartments This allinone solution includes property operations customer acquisitions and the tech stack to operate with more flexibility than any other company in the market<p> <p>Our techenabled buildings create oneofakind guest experiences and tremendous value in the underlying real estate Whether guests are with us for a night a year or somewhere in between these are more than just spaces to spend the nighttheyre a place to call home<p> <p>Our property team members bring our business to life at each building focusing on execution along with resident and guest experience Our nonproperty team members support property execution and the evolution of other areas within our platform <p> <p><br ><p> <p><b><u>The impact youll have <u><b><p> <p><span>As the Director of National Sales for Placemakr you will assume a pivotal role in formulating and executing a strategic sales plan for corporate and business travel Your primary responsibility is to foster B2B relationships to drive corporate travel into the Placemakr portfolio As a team leader you will support your team of sales managers to optimize revenue and net operating profit for our hotel properties Your leadership and expertise will be critical in driving the success and profitability of our establishments The ideal candidate will possess strong leadership skills a proven track record in sales management and a deep understanding of the hospitality landscape <span><p> <p><b>What youll do <b> <p><ul><li>Build out Placemakrs business travel strategy by creating a target list of suppliers and direct clients then organize your team around top opportunities including account management and sourcing new business travel accounts <li> <li>Manage and grow existing TMC relationships by tracking performance and involvement and creating monthly reporting for clients and sales leaders<b><b> <li> <li>Create a collaborative team environment to ensure topnotch service to current and potential clients <li> <li>Identify and cultivate new partnerships including BT Group and extended stay platforms to expand our client base <li> <li>Own all BT consortias RFPs and ensure timely and accurate responses <li> <li>Collaborate with Revenue Management to establish competitive rates and commission structures <li> <li>Provide guidance to the team on individual deals and assist in closing mustwin deals <li> <li>Evaluate revenue growth opportunities and develop strategies to increase market share <li> <li>Drive individual and team sales efforts to meet or exceed monthly and quarterly sales goals <li> <li>Represent the company at industry conferences and events such as CHPA GBTA ERC BTN and AMEXGBT to build and maintain business relationships <li> <li>Join relevant boards and associations to network with target buyers and stay informed about industry trends and opportunities <li> <li>Ensure current accounts are informed of new properties entering the market and actively participate in preopening sales activities <li> <li>Build and maintain relationships with top national and local accounts to drive revenue growth <li> <li>Coordinate involvement of new properties in events and conferences at least three months in advance to secure longterm revenue <li> <li>Additional duties and responsibilities as assigned <li> <ul><p><b>What it takes<b> <p><ul><li>Bachelors degree in Business Marketing Communications or related field preferred or equivalent experience in lieu of a degree <li> <li>8+ years of sales experience <li> <li>Deep understanding of CRM systems we use HubSpot and best practices <li> <li>Ability to travel as needed to attend conferences and industry events <li> <li>Microsoft Office proficiency including a deep understanding of PowerPoint and Excel <li> <li>Proven experience leading a highperforming metricdriven sales team <li> <li>Demonstrated experience with setting sales goals that support and align with overall business strategy <li> <li>Excellent verbal and written communication negotiation and presentation skills <li> <li>Knowledge of hospitality market trends and competitors or a demonstrated ability to quickly learn <li> <li>You are resultsoriented and have strong analytical skills <li> <li>You have demonstrated a consistent track record of curating experiences and working with teams that promote retention loyalty and revenue growth <li> <li>You cultivate manage and own highlevel relationships and leverage them to address competing priorities <li> <li>You are a handson leader who supports your team and takes an active role in growing and developing them <li> <li>You embody our Community Norms You Own It You Make It Better You Treat People Right <li> <ul><p> <p><p><b><u>Our benefits amp perks<u><b><p> <p>Competitive Pay Generous Stock Options and Performance Bonuses <p> <p>Medical Vision amp Dental Insurance with options for Flexible Spending Accounts<p> <p>Paid Parental Leave<p> <p>Paid Life Insurance<p> <p>401k + 4 employer matching program <p> <p>Unlimited PTO to allow time for you to recharge <p> <p>Monthly cell phone reimbursement health amp wellness stipend and a generous onboarding stipend for remote employees<p> <p>Plus discounts to stay at select Placemakr properties all over the US<p> <p><br ><p> <div><u><b>Our community norms<b><u><div> <p>Great people are the key to our success From corporate team members to our property teams and leaders were looking for collaborative driven individuals to join us as we continue to expand our presence across the US Most importantly we create positive community norms that shape our company culture and inform how we do business<p> <p><br ><p> <p><b>We own it<b><p> <p><b>We make it better<b><p> <p><b>We treat people right<b><p> <p><br ><p> <p>Placemakr will provide reasonable accommodation to complete an application upon request consistent with applicable law If you require an accommodation please contact our team at recruitingplacemakrcom<p> <p><br ><p> <p>All your information will be kept confidential according to EEO guidelines Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other We are an equal opportunity employer and evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics<p> <p><br ><p> <p><b>If you dont meet 100 of the above qualifications we still encourage you to apply <b><p> <p><p>
Senior Growth Engineer
Company: Optiwatt
Location: Remote
Posted Mar 13, 2024
<p><b><span><span><span><span><span><span><span><span>Senior Growth Engineer<span><span><span><span><span><span><span><span><b><b><span><span><span><span><span><span>Our mission<span><span><span><span><span><span><b><br ><p><p><span><span><span><span><span><span>Optiwatts mission is to reverse global warming through the advancement of smart device adoption We started by making electric vehicle ownership cheaper simpler and more impactful by building North Americas largest network of connected and intelligent cars to balance the electric grid Next we expanded into smart thermostats to revolutionize HVAC intelligence and help put dollars to degrees But we are still just getting started as there are a myriad of devices within todays increasingly connected home and utilities are feeling the stress of rapid electrification across industries Our investors are some of the most active impact investing firms out there and we hold ourselves accountable to each other and the future generations of this planet Do you want to straddle the intersection of technology and purpose on our growth trajectory to 1000000 connected homes and beyond We hope so<span><span><span><span><span><span><p> <p><b><span><span><span><span><span><span>Your impact<span><span><span><span><span><span><b><br ><p><p><span><span><span><span><span><span>We are a softwarefocused company looking for a software engineer with experience in growth and marketing tech to join our small team of experienced developers As a Growth Engineer you will play a pivotal role in driving the companys growth initiatives optimizing user onboarding experiences and enhancing our analytics infrastructure <span><span><span><span><span><span><p> <p><span><span><span><span><span><span>Heres some of what you might be working on<span><span><span><span><span><span><p> <ul><li><span><span><span><span><span><span>Coding for Split Testing and Onboarding Optimizations<span><span><span><span><span><span> <ul><li><span><span><span><span><span><span>Collaborate with crossfunctional teams including product managers designers and marketers to develop and code pages for split testing experiments aimed at improving user acquisition engagement and retention<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Implement onboarding optimizations through iterative design and development of user flows UIUX enhancements and personalized experiences to maximize conversion rates and reduce churn<span><span><span><span><span><span><li> <ul><li> <li><span><span><span><span><span><span>Maintenance and Improvement of Analytics Stack<span><span><span><span><span><span> <ul><li><span><span><span><span><span><span>Manage and maintain our analytics stack including but not limited to Mixpanel Google Analytics 4 GA4 and Adjust SDK<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Continuously evaluate the performance and reliability of analytics tools and infrastructure identifying areas for improvement and implementing enhancements to ensure accurate tracking reporting and analysis of key metrics<span><span><span><span><span><span><li> <ul><li> <li><span><span><span><span><span><span>Data Analysis and Insights Generation<span><span><span><span><span><span> <ul><li><span><span><span><span><span><span>Analyze user behavior data AB test results and other relevant metrics to identify patterns trends and opportunities for optimization<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Generate actionable insights and recommendations to inform product decisions marketing strategies and growth initiatives aimed at driving user acquisition engagement and monetization<span><span><span><span><span><span><li> <ul><li> <li><span><span><span><span><span><span>Experimentation and Iterative Development<span><span><span><span><span><span> <ul><li><span><span><span><span><span><span>Design execute and analyze growth experiments across various channels and touchpoints to test hypotheses and validate assumptions<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Iterate rapidly based on experiments and product feedback This includes moving quickly and releasing often as results come in<span><span><span><span><span><span><li> <ul><li> <li><span><span><span><span><span><span>Marketing Platform Integration<span><span><span><span><span><span> <ul><li><span><span><span><span><span><span>Feed data back in its most identifiable form to navigate within privacy constraints and help advertising platforms such as Meta Google TikTok Nextdoor and many more drive maximum conversion volume at minimal cost for Optiwatt<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Integrate new platforms as they become available increase depth of integration for platforms that are proven to work and resolve issues with integrations and requirements change<span><span><span><span><span><span><li> <ul><li> <ul><p><b><span><span><span><span><span><span>Requirements<span><span><span><span><span><span><b><b><span><span><span><span><span><span>You are someone who is<span><span><span><span><span><span><b> <p><ul><li><span><span><span><span><span><span>Excited to work with any of the following electric vehicles smart thermostats the electric grid clean tech<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Able to understand a new codebase quickly and contribute solid code while developing for growth<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Eager to work on a small team of talented developers<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Skilled with programming languagestools such as JavascriptTypescript React Python or JVM languages we use <span><span><span><span><span><span><span><span><span><span><span><span>Typescript + React Python + Django and a bit of Kotlin + Spring Boot<span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Experienced using and maintaining analytics technologies such as Mixpanel Google Analytics 4 GA4 and Adjust<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Proficient with SQL we use <span><span><span><span><span><span><span><span><span><span><span><span>PostgreSQL<span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><li> <ul><p><b><span><span><span><span><span><span>You might be able to help with not at all required<span><span><span><span><span><span><b> <p><ul><li><span><span><span><span><span><span>Machine learningdata science<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>UIUX design<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Feature design<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Developer Enablement CICD automated test environments etc What ideas do you have<span><span><span><span><span><span><li> <ul><p><b><span><span><span><span><span><span>Grow with us<span><span><span><span><span><span><b><br ><p><p><span><span><span><span><span><span>We just closed our Series A and have investors from the most reputable names in venture capital and impact investing Google Ventures Urban Innovation Fund and Active Impact Investments We have our sights set on the stars so if youre interested in growth potential the skys the limit here at Optiwatt <span><span><span><span><span><span><p> <p><span><span><span><span><span><span>We invest in your career because we know that even if you arent with us forever empowering you to better tackle climate change helps all of us The best part of working in the clean technology industry is the enormous collaboration between companies founders investors and yes even governments Everyone is driven by the same goal reduce global warming and move us towards a truly sustainable future<span><span><span><span><span><span><p> <p><span><span><span><span><span><span>We encourage you to step outside of your role and show us what you can do Ask for opportunity and you will receive it offer up ideas and you will be heard We desire to match people with work that excites them the most and we will support you in your journey to learn and grow to accomplish that goal<span><span><span><span><span><span><p> <p><span><span><span><span><span><span>If your resume doesnt quite fit these job requirements please apply anyway and tell us where you think you could help us Climate change and grid stability are enormous problems and we would love help from talented people with any background<span><span><span><span><span><span><p> <p><b><span><span><span><span><span><span>Shine with us<span><span><span><span><span><span><b><br ><p><p><span><span><span><span><span><span>The salary range for this job is <span><span><span><span><span><span><span><span><span><span><span><span>100k180k<span><span><span><span><span><span><span><span><span><span><span><span> plus equity compensation<span><span><span><span><span><span><p> <p><span><span><span><span><span><span>Optiwatt is a growing startup that offers competitive salaries and benefits to all employees Some of these amazing perks include<span><span><span><span><span><span><p> <ul><li><span><span><span><span><span><span>Ability to work fully remote hybrid or inperson in San Francisco Columbus OH or Minneapolis MN<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Every other Friday off all year seriously<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Flexible work hours and we mean it We want you to work when you are most productive no matter if you are a night owl early bird or live in a different US time zone<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Stock options dependent on experience and salary flexibility<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Yearend employee bonuses<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Healthcare PPO Health and Dental<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>401k Plans with match Roth amp Traditional Options<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Unlimited paid vacationsick leave including a mandatory 10 days off per year<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Yearly company retreats to faraway places we have hit Lake Tahoe Columbus and Santa Barbara in the past year<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Paid paternitymaternity leave<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Paid career development opportunities learn a skill<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Expensed home office supplies work travel team entertainment etc as necessary<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Annual Wellness Stipend<span><span><span><span><span><span><li> <ul><p><span><span><span><span><span><span>Growth Engineer Growth Hacker Performance Marketing Lead Full Stack Senior React Engineer Lead JavaScript Engineer Principal Software Engineer Staff Software Engineer <span><span><span><span><span><span><p> <p><br > <p>
Teleradiologist | Signing Bonus | 7 on / 7 off Shift | No On Call
Company: Imagen Technologies
Location: Remote
Posted Mar 13, 2024
<p>Imagen Technologies is expanding our team by adding worldclass general Teleradiologists to join on a fulltime remote basis to interpret Xray ultrasound and CT studies from the comfort of your own home on a daytime schedule reading MRI amp DXA are considered optional Our ideal candidate is collegial dependable and collaborative Our physician team has comprehensive support from radiology assistants and IT staff to streamline and optimize workflows Reach out if you want to join a fantastic team<p> <p><span><strong>Role Overview<strong><span><p> <ul><li><strong>Job type<strong> 1099 position<li> <li><strong>Setting<strong> Remote position reading outpatient and urgent care studies<li> <li><strong>Schedule <strong>7 days on 7 days off 9hour mutually agreed upon shift period between the hours of from 1200pm1200am EST MondaySunday<li> <li><strong>Additional Details <strong>26 weeks per year with additional hours available<li> <li><strong>Primary Responsibilities <strong>Reading Xray ultrasound and CT studies reading MRI amp DXA are considered optional<li> <ul><p><span><strong>Compensation<strong><span><p> <ul><li><strong>Total earning potential up to $650000year inclusive of <strong><li> <ul><li>Guaranteed base salary + productivity bonus<li> <li>Up to $50000 starting bonus<li> <li>$5000 bonus for an active IMLC letter of qualification<li> <ul><li><strong>Perks<strong> Imagen will provide a full workstation and malpractice insurance including tail coverage<li> <ul><p><span><strong>Desired Professional Skills amp Experience<strong><span><p> <ul><li>Must be ABR <strong>or<strong> AOBR boardcertified<li> <li>Must have 1+ years of work experience interpreting studies<li> <li>Fellowship training is preferred <em>but not required<em><li> <ul><p><span><strong>Practice Information<strong><span><p> <ul><li>Imagen Technologies is a comprehensive diagnostic imaging provider enabling patients to receive immediate diagnostic tests rapid results and comprehensive next steps all in a single PCP visit Underlying this is the most advanced proprietary FDAcleared AI platform supporting our radiologists in providing better patient care at the earliest stages of the process at Primary Care <li> <li>To learn more about how Imagen is making highquality healthcare accessible to everyone visit our website <strong>httpsimagenaicompany<strong><li> <ul><p><em>There is an opportunity to earn up to $650000 for this position Please note that the base salary range is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location<em><p> <p><em>Imagen Technologies maintains a Substance Abuse and Testing policy Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagens behalf is prohibited Any offer of employment will be made contingent upon successful completion of a drug test subject to compliance with all applicable federal state and local laws <em><p> <p><em>Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws Imagen will not tolerate discrimination or harassment based on any of these characteristics This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<em><p>
Developer Support Specialist III
Company: Calendly
Location: Remote
Posted Mar 13, 2024
<p><b><strong>Why join Calendlys Customer Experience team<strong><b> <p><p>We are on the lookout for a technical support specialist with a robust background in development and integration This role requires a professional skilled in supporting customers with API SAMLSCIM technical integrations and broader development challenges Beyond troubleshooting you will significantly contribute to enhancing the productivity and knowledge base of the Customer Experience department This includes developing resources and processes for a team that is focusing on our enterprise clients ensuring their unique needs are met efficiently<p> <p><br >The ideal candidate will have a strong foundation in software development or a similar technical field equipped to navigate the unique challenges presented by both developers and enterprise customers Leadership qualities technical expertise and a selfdriven curiosity for resolving technical issues are highly prized Moreover this individual should exhibit a businessoriented approach capable of discerning patterns in user needs and spearheading projects that deliver meaningful impact to our users A proactive communication style the ability to convey customer needs effectively and the capacity to work independently while aligning with team goals are essential traits for this position<p> <p><b><strong>What are some of the high impact opportunities youll tackle<strong><b> <p><ul><li>Delivering outstanding customer experiences by resolving complex issues and aiding with sophisticated integrations<li> <li>Offering detailed support and tailored solutions for enterprise customers with a focus on development and integration challenges beyond specific platforms<li> <li>Conducting indepth analysis of development practices identifying new opportunities and standardizing processes for enhanced efficiency and effectiveness<li> <li>Acting as a consultant and advocate for enterprise customers guiding them on optimal usage of our tools and ensuring swift issue resolution<li> <li>Developing updating and maintaining resources and documentation for the developer community enhancing their ability to leverage our platform effectively<li> <li>Addressing all relevant customer inquiries including those related to APIs webhooks advanced integrations and authentication mechanisms like SAMLSCIMSSO with a keen eye on innovative solutions and customer satisfaction<li> <li>Upholding exemplary service metrics in terms of response time quality of support and overall customer satisfaction<li> <li>Collaborating closely with Product teams to relay customer feedback and insights helping tailor the product to meet the specific needs and expectations of our users<li> <li>Resolving intricate technical issues that involve code further ensuring customer success and platform reliability<li> <li>Providing technical mentorship to our customer experience teammates to elevate their proficiency in handling customer requests<li> <li>Contributing to the overall knowledge enhancement and process optimization within the department fostering a culture of continuous improvement and excellence<li> <ul><p><b><strong>This opportunity is for you if you haveare<strong><b> <p><ul><li>Experience supporting customers through various channels including live chat tickets and phone<li> <li>Experience with SAMLSSOSCIM integration setup and troubleshooting<li> <li>5+ years of work experience in Customer Support Engineering or similar technology fields<li> <li>2+ years experience with integration support or internal agent support<li> <li>1+ year of coding and development experience or equivalent development education<li> <li>Demonstrated ability to read and write web development languages such as HTML CSS Javascript<li> <li>Superb communication skills both internal and customer facing<li> <li>A track record of going above and beyond for your team and customers<li> <li>Impeccable time management skills and an ability to selfdirect<li> <li>Salesforce administration experience a bonus<li> <ul><p><b><strong>Available shifts<strong><b> <p><ul><li>This role has a consistent 5day per week work schedule your shift each week will be Monday Friday 9am 6pm EST<li> <ul><p><b>Whats in it for you<b> <p><p>Ready to make a serious impact Millions of people already rely on Calendlys products and were still in the midst of our growth curve its a phenomenal time to join us Everything youll work on here will accelerate your career to the next level If you want to learn grow and do the best work of your life alongside the best people youve ever worked with then we hope youll consider allowing Calendly to be a part of your professional career<p> <p><b>Our Hiring Process<b> <p><p>Typically individuals will participate in the following interview process However there may be slight nuances given the role and or department we are hiring for Please keep in mind that individuals can be declined from the position at any stage of the process<p> <ul><li>Qualified individuals will be invited to schedule a phone interview with a member of our recruiting team This is a great time to ask any initial questions you have about the company or the role<li> <li>Next well put you in direct contact with your potential manager Youll get a chance to learn even more about life at Calendly the responsibilities within your role and the qualities needed to succeed here<li> <li>Then you will perform an interview exercise where you can highlight your skills<li> <li>Next or in parallel youll meet with your potential team members<li> <li>Finally we connect with those youve worked with before to learn more about the impact you can make the value you bring and the best way to set you up for success at Calendly<li> <ul><p>We aim to provide an inclusive and equitable experience to everyone who expresses interest in working at Calendly The recruiter assigned to this role will keep you informed every step of the way Have questions Let your recruiter know Want to share your experience We are passionately committed to improving and building on our process and we consider feedback a gift<p> <p><strong><em>If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process please contact us at recruitingcalendlycom <em><strong><p> <p><strong><em>Calendly is registered as an employer in many but not all states If you are located in California Alaska Hawaii Montana North Dakota South Dakota Nebraska Iowa West Virginia and Rhode Island you will not be eligible for employment you will not be eligible for employment Note that all individual roles will specify location eligibility<em><strong><p> <p><strong><em>All candidates can find our Candidate Privacy Statement <em><strong><strong><em>here<em><strong><p> <p><strong><em>Candidates residing in California may visit our Notice at Collection for California Candidates here <em><strong><strong><em>Notice at Collection<em><strong><p> <p>Compensation is based on a variety of factors including but not limited to location experience and jobrelated skills In addition Calendly offers a wide range of best in class <strong>total rewards<strong> This includes comprehensive employee benefits like healthcare dental vision parental leave 401k match paid time off and much more At Calendly we believe exceptional performance deserves exceptional rewards During the hiring process we are committed to sharing details about the compensation range for the position enabling you to make an informed decision <p> <p>Please note that the compensation details listed in role postings reflect the base salary only and do not include bonuscommission equity or benefits <p> <div> <div> <p>Base Pay Range National Salary<p> <p><span>$67150<span><span><span><span>$90850 USD<span><p> <div> <div>