Night Shift Jobs in Remote
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Looking for Night Shift jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Night Shift position in the Remote area.
Customer Operations Team Leader
Company: Clipboard Health
Location: Remote
Posted Aug 12, 2023
You start leaving regular written feedback to agents and get a coaching rhythm going with them. 90 Days Your team is hitting above 90% on quality metrics. Your task if to give agents feedback, identify root causes of performance issues, and actively train agents to fix the defects that you find. For the agents not hitting, you have a clear plan for how you expect them to get there and by when. System Requirements (Equipment not provided - NO CHROMEBOOKS, NO LINUX OS) Minimum 15Mbps wired internet connectionMinimum i5 processor or equivalentMinimum 12GB RamQuiet working environmentSteady power and internet connectionThis is a fully remote position. You are not afraid to dive into customer issues yourself and are able to become a product expert in order to serve as an excellence coaching source for your agents.Day-to-Day Responsibilities Closely monitoring agent performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90%Providing frequent coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observationsOccasionally handling angry customer escalationsEnsure schedule adherence by agents & desired productivity levelsMaintaining coaching logs and providing regular written feedback to agentsComfortably navigating our support environment, which includes tools such as Zendesk, Metabase, and Five9Listen to team members’ feedback and resolve any issues or conflictsInitiate consequence management steps in case of low performance by team membersDelegate tasks to high potential team members to build a culture of learning & development in the teaSuggest & lead team building activities for team motivationProfile Must HavesCoaching experience - you've been directly responsible for help others improve their performanceCustomer service experience - you have been in a customer-facing position Your First Days 30 Days You become a product expert and dive straight into support, learning how to walk the walk excellently yourself so that you can coach your future agents from a better position. 60 Days You get your first team and immediately set about evaluating their performance and drafting your first SMART goals for each agent to get them hitting targets. You hold the people on your team to your high standards (you are not afraid to say "this isn't good, and here's why"), keep the customer experience at the center of every conversation, create SMART goals for improving performance, and write feedback that meets our standards for feedback. You must be OK to work weekends on any shift. To learn more about the culture at Clipboard Health, take a look at our culture hub here.About the Role First and foremost, you are an excellent coach. We operate 24/7 and work on a rotating roster. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. We are a diverse and inclusive company with a global, remote team.
Pre-Visit Specialist
Company: K Health
Location: Remote
Posted Aug 12, 2023
Offer amounts are determined by multiple factors such as a candidate's experience and expertise. We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. LI-RemoteWhat you'll be doing:Manage an inbox of incoming and outgoing messages with patients to collect information needed prior to virtual healthcare visitsConfirm sufficient and accurate information is collected before directing patients to join healthcare visits with medical providersPatient interaction to coordinate availability for rescheduling appointments Calendar management for team of medical providers, including patient rescheduling for appointmentsWorks efficiently with the clinical teams to ensure a smooth flow for the patient and team.Effectively provides back-up for other areas as needed.What we're looking for:Experience with G-Suite and SlackExcellent written and verbal communication skillsDemonstrated ability to prioritize and manage time effectivelyStrong attention to detail and accuracyAbility to work independently and in a team environmentFlexibility to work occasional evenings and weekendsBenefits & Perks: Monthly social committees for company events20 paid vacation days & 5 sick days per year Stock options for every full-time employee Paid parental leave401k benefitCompetitive health, dental, and vision insurance optionsShifts Available:Shift 1: S-TH: 12AM-8AM Shift 2: S, M, F, SA: 9AM-8PM (S, M) 12AM-11AM (F, SA)Shift 3: T, W, TH, F, SA: 3PM- 12AM Shift 4: S-TH: 3PM-12AM (S,M) 10AM-7PM (T, W, TH)All shifts are in the Pacific Time Zone. Compensation:$18—$21 USDWe offer competitive compensation packages along with stock options based on industry benchmarks for function, level, and geographic location. All communication for job offers from K Health will come from email addresses ending in @khealth.com. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. Be cautious of job offers from sources other than these platforms. K Health will never ask you to provide financial information about yourself during the recruitment process. Our official job postings are only listed on our official website and reputable job boards. We will never use personal email accounts or other domains for official correspondence. With a bias for execution, the ideal candidate has a dedicated passion for excellence in delivering the highest quality of care to the patients we serve. This person thrives in fast-paced environments and can quickly learn new tasks, clearly communicate any concerns and pivot to new tracks of work.
Contact Center Agent - Call Center
Company: Rue Gilt Groupe
Location: Remote
Posted Aug 13, 2023
Our culture is rooted in our values and together we work to demonstrate being Kind, Passionate, Collaborative, Innovative, Tenacious and Empowered. We inspire each other, our Members, and ourselves to push past the expected – every day. Primarily you will be trained to resolve voice and email interactions interchangeably, focused on topics including general member inquiries, returns, tracking orders, and modifying orders. As an important part of the most fun online shopping experience, you will provide accurate and complete information to our members. At the forefront of fashion and technology, we’re also in the business of sparking delight for our Associates. We’ve defined the online treasure hunt through our daily sale events allowing a large, loyal member base to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail.Rue Gilt Groupe operates three complementary sites – Rue La La, Gilt, and Shop Premium Outlets.Our vision at RGG is to spark delight through daily discovery – we make shopping an occasion to celebrate. Once you master the first level of skills you will have the opportunity to increase your knowledge, handling more complex situations and working in alternate channels such as messaging or social media. About YouAt Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work.High school diploma or equivalentProficient in relevant computer applications1-3 years of experience in a Contact (CALL) center environmentKnowledge of customer service practices and principlesExcellent data entry and typing skillsSuperior listening, verbal, and written communication skillsAbility to handle stressful situations appropriatelyABOUT US:Rue Gilt Groupe is a leading off-price e-commerce portfolio company, connecting the next-generation shopper to world-class brands. Here at the Rue Gilt Groupe our Contact Center Associates are providing amazing member experiences in a fast-paced, employee focused environment. What to Expect Your primary focus in this role will be interacting with current or prospective Members with professionalism and positivity. Our Associates are experts at building relationships and looking for creative ways to support our Members as they help place orders, answer questions, manage returns and find resolution for any issues.
Pre-Visit Specialist
Company: K Health
Location: Remote
Posted Aug 12, 2023
K Health is a venture-backed, fast-growing startup with a mission to use AI to provide higher quality healthcare at more affordable costs. They are looking for mission-driven individuals to join their team and help eliminate healthcare inequalities. The company offers a free symptom checker, 24/7 access to board-certified doctors, and more. They are seeking a Pre-Visit Specialist to support their clinicians and offer high acuity and sensitivity. The ideal candidate has a dedicated passion for excellence in delivering the highest quality of care to patients.
Head of Checkr Pay
Company: Checkr
Location: Remote
Posted Aug 13, 2023
Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace. Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. For more information on our compensation philosophy, see our website.The salary range for this role is $260,355 to $375,000.Equal Employment Opportunities at CheckrCheckr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. As a senior leader, you will have a say in how we launch and grow Checkr Pay by reporting directly to the CEO and working closely with Checkr’s C-suite leaders. What you will do:Product Strategy: Develop a compelling payments roadmap and strategy which differentiates Checkr in the market, including developing the key initiatives to support your strategy, leading an engaged product and engineering team.Customer and Market Research: Research and document key customer challenges by building relationships with customers, market leaders, and subject matter experts (SMEs) in the fintech space.GTM Ownership: Partner directly with Checkr’s GTM leadership team to design and scale an organization equal to the requirements of the growing pipeline including ownership of sales, customer success, implementation and technical solutioning.Business Operations: Partner with Checkr Operations teams to design, rollout, and scale an efficient customer and worker support model that meets customer and earner expectations and reduces business risk.Team Leadership: Build and mentor an agile and broad team in the development and execution of critical initiatives for this product line.What you will bring:Proven leader with at least 10 years of management experience and 5 years of product management experienceExperience founding or leading a startup highly desirableAbility to thrive in a fast-paced, dynamic environment; comfortable managing with ambiguityExpertise in FinTech is a plus with knowledge of the payments space, PSPs (payment service providers), money movement and the competitive landscape strongly preferred; also a basic understanding of the risk and regulatory requirements of the market is idealIntellectual curiosity, startup agility, and grit; flies both high and low with the ability to shift contexts, execute across all levels of the business, and lead by exampleOutstanding analytical capabilities (quantitative and qualitative); ability to generate key insights and recommendations on critical payments topicsExcellence in structured thinking, developing sensible, creative solutions to challenging strategic business problems, as well as creativity and “out of the box” thinking that drives innovation. Ability to communicate strategy simply; ease with executive-level interactions; ability to create clear storylines that resonate with customersHighly collaborative and a team playerUndergraduate degree required with technical concentration preferred; advanced degree or MBA desirableWhat you will get:A fast-paced and collaborative startup environment where we leverage the latest technologyHands-on coaching and professional development from the CEOCompetitive compensation and opportunity for advancement – a true meritocracy100% medical, dental and vision coverageFlexible remote work and PTO policiesGym membership, transportation reimbursementsSignificant Stock Options in one of the fastest growing companies in Silicon ValleyCatered lunch, dinner, and snacksOne of Checkr’s core values is Transparency. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. These skills will support everything from customer acquisition, hiring a team, go-to-market (GTM) strategy to product development and iteration leveraging early customer feedback and worker feedback. The ideal candidate has a track record of building and bringing new products to market, managing cross functional teams, and working closely with startups and larger strategic customers to collect feedback and build solutions which solve their core challenges. Checkr Pay started as part of Checkr X, our innovation program aimed at finding and bringing to market new product bets for Checkr. Checkr Pay rethinks how workers are paid in the gig economy, creating a new experience that better serves both gig platforms and workers alike. As a team designed to operate and iterate quickly, this role will require that its leader have a strong early-stage startup experience. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range.
Pre-Visit Specialist
Company: K Health
Location: Remote
Posted Aug 12, 2023
our applicant tracking system, Greenhouse), affiliated entities, and other third parties as required for our recruitment and credentials verification process. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users. K Health is proud to be an Equal Opportunity Employer and considers applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws.Privacy Disclosure for Job Applicants Residing in California: As aligned with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), we bring the following information to your attention regarding the personal data we collect and handle about you: Data Categories We Accumulate: We gather and use data that you voluntarily provide to us, including your identity, contact details, educational background, career history, and all information embedded in your resume and/or application documents. Retention of Personal Data: Any information you submit into our applicant tracking system will be retained indefinitely.California residents, under California law, possess certain rights including the right to request access to, deletion of, or to opt out from the sale of your personal data, provided that our company engages in selling your data. By submitting your job application, you confirm that you've comprehended the terms of this disclosure. LI-RemoteWhat you'll be doing:Manage an inbox of incoming and outgoing messages with patients to collect information needed prior to virtual healthcare visitsConfirm sufficient and accurate information is collected before directing patients to join healthcare visits with medical providersPatient interaction to coordinate availability for rescheduling appointments Calendar management for team of medical providers, including patient rescheduling for appointmentsWorks efficiently with the clinical teams to ensure a smooth flow for the patient and team.Effectively provides back-up for other areas as needed.What we're looking for:Experience with G-Suite and SlackExcellent written and verbal communication skillsDemonstrated ability to prioritize and manage time effectivelyStrong attention to detail and accuracyAbility to work independently and in a team environmentFlexibility to work occasional evenings and weekendsBenefits & Perks: Monthly social committees for company events20 paid vacation days & 5 sick days per year Stock options for every full-time employee Paid parental leave401k benefitCompetitive health, dental, and vision insurance optionsShifts Available:Shift 1: S-TH: 12AM-8AM Shift 2: S, M, F, SA: 9AM-8PM (S, M) 12AM-11AM (F, SA)Shift 3: T, W, TH, F, SA: 3PM- 12AM Shift 4: S-TH: 3PM-12AM (S,M) 10AM-7PM (T, W, TH)All shifts are in the Pacific Time Zone. Compensation:$18—$21 USDK Health offers competitive compensation packages along with stock options based on industry benchmarks for function, level, and geographic location. To learn more or to exercise these rights, please refer to our Privacy Policy or get in touch with us via our Contact Us page. Third Parties We Might Share Personal Data With: Your personal data might be shared with our service providers (e.g. Our current partners include the Mayo Clinic Platform, Anthem, and Maccabi Health Services.About the role:K Health is seeking a Pre-Visit Specialist to support our clinicians. Reasons for Processing Personal Data: This data is used to assess your suitability for the position(s) you're interested in and to potentially reach out to you regarding employment opportunities. This person thrives in fast-paced environments and can quickly learn new tasks, clearly communicate any concerns and pivot to new tracks of work.
Contact Center Agent - Call Center
Company: Rue Gilt Groupe
Location: Remote
Posted Aug 13, 2023
Our culture is rooted in our values and together we work to demonstrate being Kind, Passionate, Collaborative, Innovative, Tenacious and Empowered. We inspire each other, our Members, and ourselves to push past the expected – every day. Primarily you will be trained to resolve voice and email interactions interchangeably, focused on topics including general member inquiries, returns, tracking orders, and modifying orders. As an important part of the most fun online shopping experience, you will provide accurate and complete information to our members. At the forefront of fashion and technology, we’re also in the business of sparking delight for our Associates. We’ve defined the online treasure hunt through our daily sale events allowing a large, loyal member base to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail.Rue Gilt Groupe operates three complementary sites – Rue La La, Gilt, and Shop Premium Outlets.Our vision at RGG is to spark delight through daily discovery – we make shopping an occasion to celebrate. Once you master the first level of skills you will have the opportunity to increase your knowledge, handling more complex situations and working in alternate channels such as messaging or social media. About YouAt Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work.High school diploma or equivalentProficient in relevant computer applications1-3 years of experience in a Contact (CALL) center environmentKnowledge of customer service practices and principlesExcellent data entry and typing skillsSuperior listening, verbal, and written communication skillsAbility to handle stressful situations appropriatelyABOUT US:Rue Gilt Groupe is a leading off-price e-commerce portfolio company, connecting the next-generation shopper to world-class brands. What to Expect Your primary focus in this role will be interacting with current or prospective Members with professionalism and positivity. Here at the Rue Gilt Groupe our Contact Center Associates are providing amazing member experiences in a fast-paced, employee focused environment. Our Associates are experts at building relationships and looking for creative ways to support our Members as they help place orders, answer questions, manage returns and find resolution for any issues.
Director – Security Architecture & Engineering
Company: GHX
Location: Remote
Posted Aug 12, 2023
We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. Our corporate headquarters is in Colorado, with additional offices in Europe, Illinois, Florida, and Nebraska.DisclaimerGlobal Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/ LI-SR LI-RemoteGHX: It's the way you do business in healthcareGlobal Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.
OR and Endo Charge Capture Specialist Remote
Company: Banner Health
Location: Remote
Posted Aug 13, 2023
This is a rewarding career opportunity for those who want to make healthcare easier and better. The position is a vital role within the Revenue Integrity Department, focusing on ensuring accurate and timely billing across all Banner facilities. The team culture promotes support and career growth. The position involves reviewing patient records, identifying opportunities for improvement, and working with other staff to maintain consistency in practice.
Sr Program Manager, Centers of Excellence
Company: Spring Health
Location: Remote
Posted Aug 12, 2023
We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. If you have a disability or special need that requires accommodation, please let us know. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. We do this to ensure all of our team members are paid equally and competitively.On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!Employer sponsored 401(k) match of up to 2% after 90 days of employmentCreating a culture you can thrive in:Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City officesFocus Fridays: no meetings, no distractions, just time for you to get work done.Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our ValuesHypergrowth meets impactWhat to expect working here:You will be held accountable to an exceptionally high bar and impactThis may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impactYou will be challenged to set and protect your own boundariesYou will create processes & products that have never existed beforeYou will have very direct conversations and receive continuous feedback to push you to become the highest performer you can beChange is a constant here: your role, team, responsibilities, and success metrics will shift as the company growsAnd…You get to be surrounded by some of the brightest minds in the field You get to learn and grow at an extremely accelerated paceYou will experience transparency, integrity, & humility from leadership You will be empowered to constantly challenge the status quoYou get the space to experiment & innovateYou get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quicklyYou will become more resourceful and resilientYou get to be part of a winning team that opens doors in the future Benefits provided by Spring Health:Your Total Health:Generous medical, dental, vision coverage available day 1 + access to One Medical20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependentsFlexible paid time off in addition to 12 paid holidays throughout the year$500 per year Wellness ReimbursementAccess to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. You And Your family:4-4.5 months of fully paid parental leaveSpring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.Access to Joshin is provided by Spring Health. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expensesSupporting you financially through:Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans.
Senior Manager, Software Engineering
Company: Spring Health
Location: Remote
Posted Aug 12, 2023
We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. If you have a disability or special need that requires accommodation, please let us know. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. We do this to ensure all of our team members are paid equally and competitively.On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!Employer sponsored 401(k) match of up to 2% after 90 days of employmentCreating a culture you can thrive in:Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City officesFocus Fridays: no meetings, no distractions, just time for you to get work done.Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our ValuesHypergrowth meets impactWhat to expect working here:You will be held accountable to an exceptionally high bar and impactThis may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impactYou will be challenged to set and protect your own boundariesYou will create processes & products that have never existed beforeYou will have very direct conversations and receive continuous feedback to push you to become the highest performer you can beChange is a constant here: your role, team, responsibilities, and success metrics will shift as the company growsAnd…You get to be surrounded by some of the brightest minds in the field You get to learn and grow at an extremely accelerated paceYou will experience transparency, integrity, & humility from leadership You will be empowered to constantly challenge the status quoYou get the space to experiment & innovateYou get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quicklyYou will become more resourceful and resilientYou get to be part of a winning team that opens doors in the futureBenefits provided by Spring Health:Your Total Health:Generous medical, dental, vision coverage available day 1 + access to One Medical20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependentsFlexible paid time off in addition to 12 paid holidays throughout the year$500 per year Wellness ReimbursementAccess to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. You And Your family:4-4.5 months of fully paid parental leaveSpring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.Access to Joshin is provided by Spring Health. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expensesSupporting you financially through:Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.
Contact Center Agent - Call Center
Company: Rue Gilt Groupe
Location: Remote
Posted Aug 13, 2023
Our culture is rooted in our values and together we work to demonstrate being Kind, Passionate, Collaborative, Innovative, Tenacious and Empowered. We inspire each other, our Members, and ourselves to push past the expected – every day. Primarily you will be trained to resolve voice and email interactions interchangeably, focused on topics including general member inquiries, returns, tracking orders, and modifying orders. As an important part of the most fun online shopping experience, you will provide accurate and complete information to our members. At the forefront of fashion and technology, we’re also in the business of sparking delight for our Associates. We’ve defined the online treasure hunt through our daily sale events allowing a large, loyal member base to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail.Rue Gilt Groupe operates three complementary sites – Rue La La, Gilt, and Shop Premium Outlets.Our vision at RGG is to spark delight through daily discovery – we make shopping an occasion to celebrate. Once you master the first level of skills you will have the opportunity to increase your knowledge, handling more complex situations and working in alternate channels such as messaging or social media. About YouAt Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work.High school diploma or equivalentProficient in relevant computer applications1-3 years of experience in a Contact (CALL) center environmentKnowledge of customer service practices and principlesExcellent data entry and typing skillsSuperior listening, verbal, and written communication skillsAbility to handle stressful situations appropriatelyABOUT US:Rue Gilt Groupe is a leading off-price e-commerce portfolio company, connecting the next-generation shopper to world-class brands. What to Expect Your primary focus in this role will be interacting with current or prospective Members with professionalism and positivity. Here at the Rue Gilt Groupe our Contact Center Associates are providing amazing member experiences in a fast-paced, employee focused environment. Our Associates are experts at building relationships and looking for creative ways to support our Members as they help place orders, answer questions, manage returns and find resolution for any issues.