Outstanding Customer Experience Jobs in Washington DC

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Looking for Outstanding Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Outstanding Customer Experience position in the Washington DC area.

Federal Technology Portfolio Seller

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The role is for a sales leader to work with Federal clients, integrating IBM's technology portfolio to drive strategic innovation and results. The ideal candidate has a track record of success in complex technology sales, deep expertise in the Federal IT market, and excellent communication and collaboration skills.

Technology Sales Specialist - zStack

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The job posting is looking for a tech sales professional with a proven track record of success, strong business acumen, and excellent communication skills. The ideal candidate will have a history of sales success, understanding of IBM System Z, and ability to work with technical peers and partners.

Brand Technical Sales Specialist - zStack

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The role of a Brand Technical Specialist at IBM zStack offers a key enabler to clients building modern hybrid cloud solutions, with opportunities for career advancement and a collaborative work environment.

Technology Sales Engineer - Federal Market

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The job posting is for a Brand Technical SpecialistTechnical Sales Engineer at IBM, responsible for developing client strategies, defining solutions, and building relationships. The ideal candidate has a deep understanding of information architecture principles and expertise in IBM products.

Client Engineering - Solution Architect - Washington, DC

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The job description is for a Solution Architect within IBM Client Engineering, responsible for delivering unique client cocreation experiences and accelerating their enterprise transformation programs. The role requires technical leadership, solution development, and solution delivery, with a focus on hybrid cloud technologies and agile project management.

Storage Brand Sales Specialist - Federal

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The job description is for a Technology Sales Specialist role within IBM storage, where you will work closely with clients to develop relationships and show them how IBM's industry-leading solutions will solve their problems. The role involves managing clients, communicating IBM's value, and driving the sales process. The job requires a successful track record in tech sales, business acumen, and exceptional communication skills.

Maintenance Technician

Company: CBRE

Location: Washington, DC

Posted Nov 21, 2024

CBRE is offering a Maintenance Technician role with a focus on preventive maintenance of building systems, installation support, and energy management. The role involves ongoing maintenance tasks, problem diagnosis, and repairs. The ideal candidate should have physical strength, Microsoft Office skills, strong organizational abilities, and U.S. work authorization. CBRE provides comprehensive benefits, career growth opportunities, and a supportive work environment. The salary range is $22.00/hr to $27.88/hr.

Technology Sales Specialist - zStack - Washington, DC

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The job posting is for a tech sales position at IBM, requiring a candidate with a proven track record of success in acquiring new clients, strong business acumen, and excellent communication skills. The ideal candidate will have a history of sales success, understanding of IBM System Z, and ability to work with technical peers and partners.

Federal Software Sales Representative- Data, AI and Automation

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The job posting is for a Technology Sales Specialist role in IBM's Data amp AI brand, responsible for accelerating enterprises' success by providing solutions that enable data-driven insights. The role requires a strong understanding of business operations and financial benefits, as well as persuasive communication and presentation skills.

Senior Business Systems Administrator

Company: Resonate

Location: Washington DC

Posted Nov 21, 2024

Resonate is seeking a Senior Business Systems Administrator to lead the charge in optimizing their critical business systems. The role requires experience in system integrations, problem-solving, and making a tangible impact.

Federal Brand Sales Specialist- POWER- DC Market

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The job posting is for a Technology Sales Specialist role at IBM, where you will accelerate enterprises' success by improving their data understanding and providing solutions. The company offers excellent onboarding, learning culture, and ongoing development opportunities.

Federal Storage Brand Sales Specialist

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The text describes a role as a Technology Sales Specialist within IBM Storage, focusing on cocreating with clients and colleagues in a trusted and respected team. The role involves driving optimal customer technology outcomes, achieving strategic objectives, and working closely with clients to understand their needs and deliver IBM's industry-leading solutions. The role requires a strong track record in tech sales, business acumen, and excellent communication skills.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $55k–$75k; CX Manager: $85k–$110k; CX Lead/Senior Manager: $115k–$140k; Director of CX: $140k–$170k; VP of Customer Experience: $170k–$210k.
What skills and certifications are essential for Outstanding CX professionals?
Hands‑on experience with Zendesk, Salesforce Service Cloud, Medallia, and Qualtrics; data fluency in SQL, Tableau, and Google Analytics; journey mapping and NPS/CSAT methodology; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Practitioner, and Google Analytics IQ.
Are Outstanding CX positions available for remote work?
Yes—approximately 70% of CX roles, especially Customer Success Managers and CX Analysts, offer fully remote or hybrid arrangements, with tools like Slack, Zoom, and remote‑first CRM platforms.
What career progression paths exist in CX?
Typical trajectory: CX Analyst → Senior CX Analyst → CX Manager → CX Lead → Director of CX → VP of Customer Experience → Chief Customer Officer. Each step adds strategic influence and higher compensation.
What industry trends shape Outstanding CX today?
AI‑driven chatbots, voice analytics, predictive sentiment scoring, hyper‑personalization, real‑time journey analytics, and omni‑channel orchestration are redefining how companies deliver and measure customer experience.

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