Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Fax Administrator

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 22, 2024

American Specialty Health is seeking a Fax Administrator to support their Medical Necessity Benefit Administration Department. The position involves overseeing incoming faxes, training remotely, and working from home. The role requires stable internet, video participation, and the ability to collect, sort, and forward MNR forms. The candidate must have excellent customer service skills, organization, and the ability to work independently. The company is an Equal Opportunity Affirmative Action Employer.

Senior Manager - Accounting

Company: Newsela

Location: USA

Posted Dec 22, 2024

The role involves overseeing complex accounting transactions, working closely with FPampA Content Technology and Legal teams, and leading the general ledger team of 23 staff. The position requires technical accounting research, accounting documentation, and maintaining accounting policies. The role also involves leading the research and evaluation of transactions, legal contracts, business practices, and new and modified accounting guidance for compliance. The position requires problem-solving skills, adaptability, and a team-first mentality.

Associate - Client Success

Company: Axios

Location: USA

Posted Dec 22, 2024

The text describes a job posting for an Associate of Client Success at Axios, a media company. The role involves supporting the Local advertising team, delivering a best-in-class experience for advertising partners, and executing a wide range of campaigns across the Axios product suite. Ideal candidates should possess a growth mindset, excellent communication skills, and the ability to manage multiple campaigns simultaneously. The starting salary is in the range of $2400-$3125 per hour, and Axios offers a comprehensive benefits package, including health insurance, retirement plans, and flexible work arrangements.

Account Executive - Political

Company: StackAdapt

Location: USA

Posted Dec 22, 2024

StackAdapt is a remote-first company that specializes in multichannel advertising solutions. They offer a self-serve platform for digitally-focused companies to deliver outcomes and exceptional campaign performance. The Account Executive role involves sales activities and customer relationship management for political and advocacy media buyers. A successful candidate should have digital political advertising sales experience and be able to grasp and communicate technical concepts to executive level prospects.

Network Architect

Company: D.A. Davidson

Location: USA

Posted Dec 22, 2024

The Network Architect is responsible for designing, planning, and executing network-related solutions, including routing, switching, firewalls, wireless, and voice platforms. The role requires a desire and ability to learn and think independently, a four-year college degree or significant related work experience, prior management experience, advanced networking technical knowledge, excellent problem-solving and analytical skills, excellent communication skills, the ability to document complex architecture, excellent customer service skills, and the ability to work with a variety of personalities and management levels. The role also requires the ability to safely lift and carry up to 50 pounds, experience working in an Agile environment, experience working in a team-oriented collaborative environment, and the ability to obtain and retain industry-required certifications.

Coordinator - Video & Social Content

Company: hims & hers

Location: USA

Posted Dec 22, 2024

The role of a Coordinator Video and Social Content Temporary is to support the Organic Content team in building and growing the content library for increased brand awareness and engagement. The position requires strong attention to detail, SEO knowledge, social media understanding, content creation skills, and project management abilities. The candidate should be able to work in a fast-paced environment, collaborate with teams, and have 3+ years of experience in content management and social media community moderation.

AI Build Engineer

Company: Rackspace

Location: USA

Posted Dec 22, 2024

This job summary is for an AI Build Engineer position at Rackspace, a multicloud solutions expert. The role involves working with AWS technologies, building out solutions, and seeing them through to marketable products. The position is remote and requires a minimum of seven years of both software engineering and AWS cloud engineering experience. The anticipated starting pay range varies by state.

Engineering Lead Manager

Company: Oddball

Location: USA

Posted Dec 22, 2024

Oddball is seeking a seasoned Engineering Lead Manager to lead and manage a team of talented engineers and engineering managers in a pivotal Federal program that positively impacts the daily lives of millions of Americans. The role involves defining and guiding the technical direction, balancing strategic planning with hands-on technical guidance, and fostering a culture of collaboration, accountability, and continuous improvement within an Agile environment.

Global Support Experience Project Manager

Company: Pax8

Location: USA

Posted Dec 22, 2024

The text describes a high-impact role for a Global Support Experience Project Manager in a dynamic team. The role involves leading and managing strategic support projects, working cross-functionally with various teams, and driving continuous improvement of global support processes. The ideal candidate should have at least five years of experience in global project management, strong technical acumen, leadership skills, and the ability to communicate effectively. The role also requires the candidate to drive a culture of continuous improvement and ensure that support solutions align with the needs of MSPs and their end customers.

People Analytics Solutions Lead

Company: General Motors

Location: USA

Posted Dec 22, 2024

The job description for the People Analytics Solution Leader role at GM is for a senior-level position responsible for leading the technical HR data foundation and enabling analytics products and platforms. The role involves developing and implementing a data strategy, building the data environment, and leading the implementation of new analytics solutions. The candidate should have 7+ years of experience in data engineering, data architecture, data analytics, and data science, with a focus on HR data and employee lifecycle processes. The role requires strong data analytics skills, experience with People Analytics technology stack, and the ability to leverage multiple internal and external data sources. The expected base compensation for this role is $157,800 - $241,800 annually.

Senior Content Designer

Company: Upwork

Location: USA

Posted Dec 22, 2024

Upwork is the world's work marketplace, serving companies and talent from startups to Fortune 100 companies. Last year, more than $38 billion of work was done through Upwork by skilled professionals. Upwork's Hybrid Workforce Solutions HWS Team is a global group of professionals that support Upwork's business. Upwork is committed to fostering a diverse and inclusive workforce and never discriminates based on protected characteristics.

Sales Enablement Manager

Company: Red Canary

Location: USA

Posted Dec 22, 2024

The text describes a job opening for a Sales Enablement Manager at Red Canary. The role requires 23 years of enablement experience, ideally in security and SaaS. The manager will lead and manage the sales onboarding program, support continuous implementation of the sales methodology, and develop opportunities for regular practice through role plays and other creative activities. The manager will also support overall Revenue Enablement efforts and bring a data-driven approach to enablement. The base salary for this role is $85,600 - $103,000 per year and the role is eligible for participation in the company's bonus program and a grant of stock options.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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