Positive Customer Experience Jobs in USA

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Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Project Manager

Company: Languagebear

Location: USA

Posted Dec 11, 2024

Language Bear is a 9-year-old content writing and translation company based in Plovdiv, Bulgaria, with a secondary office in the United States. They offer 100+ languages and work with clients from 10 different industries. They are looking to hire a Project Manager to manage and organize all project activities, ensuring the flawless execution of clients' linguistic orders.

Manager, Engineering - Partnerships

Company: MyFitnessPal

Location: USA

Posted Dec 11, 2024

MyFitnessPal is seeking a Software Engineering Manager to lead a cross-functional team in building external partnerships within their mobile ecosystem. The role involves creating engaging experiences for customers and building products for enterprise partners to enroll, manage, and incentivize users. The manager will be responsible for the team's ability to support the product squad's objectives, ensure high-quality, scalable, and efficient solutions, and act as a primary technical point of contact for external partners.

Head of Product Design

Company: Close

Location: USA

Posted Dec 11, 2024

About Us is a bootstrapped, profitable, and 100 remote company of around 100 people with a focus on autonomy and impact. They are looking for a Head of Product Design to guide and shape their growing team, with a focus on designing web, desktop, and mobile apps and playing a key role in the development of new features. The company values transparency, honesty, and building successful relationships with coworkers and customers. They have a culture of asynchronous communication and collaboration, with a focus on deep work and autonomy.

Senior Solution Architect

Company: EDB

Location: USA

Posted Dec 11, 2024

The job description for a Senior Solution Architect specializing in EDB Postgres AI involves working onsite with clients to architect, deploy, and optimize EDB Postgres AI-based solutions. The role requires deep embedding within client teams to tackle their challenges, combining hands-on engineering expertise with a consultative approach. The impact of this role includes data architecture, engineering, client-focused problem solving, deployment and integration, operational excellence, optimization and troubleshooting, client enablement and training, and innovation and thought leadership.

Solutions Consultant - Health Insurance

Company: Gradient AI

Location: USA

Posted Dec 11, 2024

Gradient AI is a leading provider of AI solutions for the Group Health and PampC insurance industries. Their solutions improve loss ratios and profitability by predicting underwriting and claim risks with greater accuracy, reducing quote turnaround times and claim expenses through intelligent automation. The company's SaaS platform leverages a vast industry data lake, providing insurers with high-resolution, data-driven insights. Gradient AI has experienced strong growth and recently raised $56 million in Series C funding. They are looking for a Solutions Consultant to drive effective implementations of their predictive analytics AIML solutions for underwriting and claims health clients.

Senior Customer Success Manager

Company: Freshworks Inc

Location: USA

Posted Dec 11, 2024

Freshworks is a company that provides cloud-based software solutions for customer experience, CRM, and IT service management. They offer a suite of products including Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat. The company is recognized for its TrustRadius Top Rated Software ratings and G2 Best of Awards. As a Senior Customer Success Manager, you would work with large and strategic customers to help them realize the value of the software and drive customer success.

Data Analyst

Company: Blue Orange Digital

Location: USA

Posted Dec 11, 2024

Blue Orange Digital is a cloud-based data transformation and predictive analytics development firm. They help companies make sense of their business challenges using modern data analytics techniques, visualizations, and AI/ML. The company is looking for an experienced Data Analyst with expertise in data exploration, modeling, SQL, statistical analysis, data validation, and visualization. The ideal candidate will have a BA or BS degree in a technical or quantitative field and experience in the Financial Services industry.

Associate Integration Engineer

Company: Protegrity

Location: USA

Posted Dec 11, 2024

Protegrity is seeking a passionate and talented Associate Integration Engineer to join their North America Field Delivery Team. This remote role involves data protection and privacy, with a focus on integration standardization and customer-centric solutions. The ideal candidate should have experience in cloud technology, DevOps, Scrum principles, and a strong understanding of data protection solutions.

Senior Software Engineer - Design Systems

Company: Webflow

Location: USA

Posted Dec 11, 2024

Webflow is seeking a Senior Software Engineer to build and maintain their internal design system, Spring, which powers the design language and guidelines for UI components, icons, accessibility, content, and interactions across multiple Webflow applications. The role offers a competitive cash compensation package, remote work opportunities, and a focus on improving efficiency, planning, and evangelizing Spring. The ideal candidate should have 5+ years of experience as a FEUI engineer and 12+ years with design systems, proficiency in advanced React and CSS patterns, and a proven track record of launching and driving design system adoption. The company values customer experience, heartfelt urgency, saying the hard thing with care, and making meaningful impact.

Sales Executive

Company: G-P

Location: USA

Posted Dec 11, 2024

Global Partners is a company that aims to break down barriers to global business and enable opportunities for everyone. They have a remote-first and diverse team worldwide, with a focus on innovation, personal growth, and recognition. They offer an industry-leading SaaS-based global employment platform that enables customers to expand into 180+ countries. The company values its employees and offers excellent benefits and perks. They are looking for a Sales Executive with 5+ years of experience in technology sales, data-related software, and cloud-based applications.

People Partner

Company: EDB

Location: USA

Posted Dec 11, 2024

The text describes a role in Benefits Administration, which involves managing and overseeing daily operations of employee benefits programs, enrolling new employees, managing the annual open enrollment cycle, and handling leave of absence processes. The role also includes maintaining compliance with regulations, preparing reports, updating benefit policies, serving as a point of contact for employee inquiries, providing education and resources, and managing vendor relationships. The candidate should have 35 years of experience in benefits administration and strong knowledge of regulations.

Head of Global Travel - Sales

Company: StackAdapt

Location: USA

Posted Dec 11, 2024

StackAdapt is a remote-first company looking for a sales professional with strong relationships in the travel industry and major advertising brands to drive revenue and activation across their travel advertising solutions. The role involves cross-functional collaboration, programmatic travel solutions sales, building travel playbooks, hiring and training a sales team, and more.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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