Positive Customer Experience Jobs in USA

575,658 open positions · Updated daily

Looking for Positive Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Positive Customer Experience position in the USA area.

Program Director

Company: Bounteous

Location: USA

Posted Oct 16, 2024

Bounteous x Accolite is seeking a skilled and experienced Contract-to-Hire Program Director to lead and motivate cross-functional teams on diverse projects, driving successful outcomes for clients. The role requires expertise in Agile Scrum and Waterfall methodologies, as well as experience managing and mentoring distributed global teams.

Senior Software Engineer II

Company: Turquoise Health

Location: USA

Posted Oct 16, 2024

Turquoise Health is a startup that aims to simplify and make healthcare pricing more transparent and lower cost for everyone. They are looking for a senior engineer to join their team and work on building a contract intelligence solution using AI. The company offers a range of benefits, including competitive pay, unlimited PTO, and a fully remote work environment.

Product Manager

Company: Wealthbox CRM

Location: USA

Posted Oct 17, 2024

Wealthbox is seeking a Product Manager to collaborate with stakeholders and build systems that increase revenue and retention. The role involves defining product roadmaps, analyzing customer feedback, and working with engineering, QA, and design teams.

Senior Director of Finance

Company: Accomplishr

Location: USA

Posted Oct 16, 2024

Accomplishr is a platform that connects professionals with individuals or companies in need of expert advice and guidance. The company is looking for a Senior Director of Finance to oversee its financial aspects and ensure strategic growth.

QA Analyst

Company: Wealthbox CRM

Location: USA

Posted Oct 17, 2024

The job posting is seeking a QA Analyst to work in the Product department, responsible for testing software quality. The role requires 35 years of QA experience, strong attention to detail, and ability to work in a high-energy collaborative environment.

Risk Data Analyst II

Company: Branch

Location: USA

Posted Oct 16, 2024

Branch is a fintech company that aims to empower workers with financial freedom by providing accessible financial services. They are committed to building inclusive and transparent products and value diversity in their team. They are looking for a Risk Data Analyst II to help manage risk and develop new ways to improve the lives of working Americans.

Senior Manager, Communications

Company: Ag1

Location: USA

Posted Oct 16, 2024

AG1 is a company that is committed to empowering people to take ownership of their health. They have a strong ethos rooted in science and a dedication to continuous improvement. The company is looking for a Senior Manager Communications to join their growing Communications and PR team.

Revenue Operations Manager

Company: CoLab Software

Location: USA

Posted Oct 16, 2024

CoLab is a company that helps engineering teams bring life-changing products to the market faster. They are looking for a Revenue Operations Manager to execute their go-to-market strategy using Salesforce Admin skills. The role involves collaborating with senior revenue team leadership, developing and implementing revenue automation processes, and overseeing data analysis and reporting.

Corporate Accounting & Tax Content Writer

Company: Kruze Consulting

Location: USA

Posted Oct 16, 2024

Kruze Consulting is a boutique CPA firm that provides accounting bookkeeping finance payroll and tax services to over 800 startups backed by top-tier venture capital funds. They are looking for a creative and passionate copywriter and marketer with an interest in startup accounting and finance to join their team as a Content Writer.

Sr. Manager – Production Planning

Company: Microsoft

Location: USA

Posted Oct 17, 2024

The job posting is for a Senior Supply Chain Planner position at Microsoft. The role involves planning and coordinating production, managing supply chain operations, and analyzing data to improve customer experience and return on investment. The job requires a bachelor's degree in a relevant field and 8+ years of experience in supply chain operations or project management.

Marketing Operations Manager

Company: Fetch Rewards

Location: USA

Posted Oct 16, 2024

Fetch is a company that rewards users for buying brands they love, with a focus on building a people-first culture and fostering brand loyalty. The company is looking for a Marketing Operations Manager to lead and optimize their marketing operations.

Senior Product Marketing Manager

Company: Microsoft

Location: USA

Posted Oct 17, 2024

The job posting is for a Product Marketing IC4 role at Microsoft, requiring a Bachelor's or Master's degree in a related field and 5+ years of experience. The job involves developing and executing GTM strategy, driving adoption of products, and collaborating with cross-functional teams. The typical base pay range is $103,800 to $200,300 per year.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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