Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Package Specialist-SAP SCM SD

Company: IBM

Location: Bhubaneswar, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires strong team player skills, training abilities, communication, and collaboration. A Bachelors Degree is required, with a Masters Degree preferred. The role requires 5-8 years of hands-on experience in SAP support projects, deep knowledge of SAP SALES AND DISTRIBUTION Module, and good communication skills. Regression testing, system integration testing, and configuring SAP System with SALES AND DISTRIBUTION module are preferred.

PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting emphasizing collaboration with global clients, digital transformation, and career growth. It outlines responsibilities in accounting and financial reporting, along with required qualifications and preferred skills. The role highlights innovation, mentorship, and a supportive work environment.

Procurement Profession and Tactical Buyer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job description outlines the role and responsibilities of a Procurement Specialist at IBM. The position requires a Bachelor's degree, 2-5 years of experience in procurement, strong communication skills, contracting knowledge, and proficiency in Microsoft Office Suite. The role involves end-to-end procurement operations, vendor onboarding, managing relationships, and ensuring audit readiness. IBM emphasizes a positive attitude, curiosity, and the ability to work in the North America time zone.

Quality Engineer-Data

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires strong communication, collaboration, and SQL skills, as well as experience with Azure Databricks and automation.

Internship: Developer .NET

Company: IBM

Location: Mexico City, MX

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the benefits of working with clients globally, gaining experience through client projects, and the company's focus on continuous learning and personal growth. It also outlines the required and preferred education and technical skills for the internship role.

Database Engineer - DSE and HCD

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text is a job description for a DSEHCD database engineer role at IBM Software. It highlights the opportunity to work on a distributed database powering critical infrastructure, collaborate with talented engineers, and tackle complex technical challenges. The role involves building and improving the core of the database, owning the development lifecycle, debugging distributed systems, and contributing to technical documentation.

SOC Analyst

Company: IBM

Location: Hursley, GB

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive meaningful business change for clients using the latest technology platforms. The company values curiosity, continuous learning, diversity, and inclusion, and provides training, promotion opportunities, feedback, and benefits to support employee growth and work-life balance.

Package Consultant-SuccessFactors Talent Mgmt

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Brand Technical Specialist. The role involves working closely with clients to develop strategies, build solutions, and deliver proof of concepts using IBM's technology platforms. The position requires technical expertise in areas such as recruiting data models, onboarding, and SAP SuccessFactors.

Intern 2026: Quantum Cloud Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for an intern role at IBM Research, focusing on developing a distributed cloud platform for quantum workloads. The role involves Python development, infrastructure maintenance, and integrating quantum computing into cloud-native environments. It requires knowledge of Python, cloud infrastructure, and an interest in quantum computing.

IBM Tech Sales Accelerator Program: Client Engineering AI Engineer Dubai - IBM MEA

Company: IBM

Location: ABU DHABI, AE

Posted Dec 04, 2025

The IBM Tech Sales Accelerator Program is a structured development path for ambitious graduates, offering hands-on training, mentorship, and real-world experience within IBM Client Engineering. Participants will work on pilot development, collaboration, customer engagement, and stay updated with industry trends and innovation.

Security Consultant - SIEM L3

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the collaborative and innovative work environment, the focus on hybrid cloud and AI, and the importance of continuous learning. It outlines the responsibilities of a role in the organization, including project implementation, security operations, and incident response. The required and preferred education and technical expertise are also mentioned.

Data Engineer-Data Platforms-Azure

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

This role involves data analysis, collaboration with teams, and requires skills in Python, Spark, and cloud tools. It emphasizes teamwork and communication for technical and non-technical audiences.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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