Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Selection Specalist (Recruiter)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM seeks a detail-oriented recruiter with 14 years of IT recruitment experience to manage end-to-end hiring, source candidates, and coordinate interviews. The role requires strong communication skills, familiarity with ATS tools, and ability to handle fast-paced environments.

Software Engineer Keycloak Cloud Native

Company: IBM

Location: Brno, CZ

Posted Dec 04, 2025

IBM Software is seeking a skilled backend developer to join their team and work on the Keycloak project, an open source Identity and Access management platform. The role involves developing and maintaining high-quality software products, collaborating with other teams, and contributing to the upstream open source community. The ideal candidate should have a background in software development, experience with cloud technologies, and a self-starter mindset.

Software Architect

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job description outlines the role of an Application Architect Technical Lead at IBM Payments Center. The position involves helping clients transform their business, defining project scope and vision, and designing hybrid multi-cloud and cloud-native architectures. The role requires expertise in payments industry, hybrid cloud platform security, governance, compliance, and experience in designing and delivering complex IT projects.

Java Developer - Leicester

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver solutions using latest technology, and focus on skills in demand. The company provides training, promotion opportunities, diversity and inclusion, recognition programs, and benefits like flexible working and pension plans. The role requires leadership, mentorship, technical expertise in Java and web technologies, and experience with Agile methodologies and cloud platforms.

Cybersecurity Consultant (f/m/x)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position is a Cybersecurity Consultant, responsible for assessing vulnerabilities, designing security architectures, and implementing controls to safeguard critical business assets. The role requires a Bachelor's or Master's degree in Computer Science or a related field, 2-5 years of experience in Cybersecurity Consulting, and knowledge of network security, identity and access management, cloud security, and incident response fundamentals.

SAP HANA & CLM Specialist - Cash & Liquidity Management

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunity to work with clients globally, collaborate with visionaries, and drive innovation in hybrid cloud and AI. It emphasizes the importance of curiosity, continuous learning, and long-term career growth. The role involves working in Client Innovation Centers and Delivery Centers, delivering technical and industry expertise to clients across various sectors.

High Speed IO Verification Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The High Speed IO design team at IBM delivers proprietary and industry standard interfaces for POWER systems and Z Mainframes processors. The role involves understanding design specifications, developing verification skills, debugging fails, and working with the design team to resolve issues. Required education is a Bachelor's degree, with a Master's degree preferred. Required technical expertise includes experience in design verification, SoC verification, knowledge of verification methodologies and HDLs, programming skills in C++, C, OOPs, Python, and Perl, and hardware debug skills. Preferred technical expertise includes knowledge of High Speed Serdes Phy Interface, PCIe, Ethernet, DDR, Chip Initialization, SCAN, and BIST.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a software developer role. The role involves working on hybrid cloud and AI projects, collaborating with stakeholders, and continuous learning. Required skills include Java, Spring framework, CICD tools, test automation, JavaScript frameworks, and cloud platforms.

General Accounting Fresh Graduates

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. The company values curiosity, continuous learning, and challenges the norm to drive meaningful change for clients.

Network Security Architect

Company: IBM

Location: Gurgaon, IN

Posted Dec 04, 2025

The job posting seeks a skilled Network Security Architect with deep expertise in Cisco technologies to design and implement secure, scalable, and high-performance network architectures. The role focuses on leveraging Cisco's latest innovations, including Cisco XDR, Hypershield, Secure Connect, SASE, ThousandEyes, and Splunk, to protect enterprise infrastructure across on-premises and cloud environments. The position offers opportunities for professional development, competitive compensation, and benefits.

Software Engineer II - HashiCorp Infragraph Connectors

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically within the HashiCorp engineering team. The role involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multicloud and hybrid environments. The position focuses on infrastructure and security lifecycle management, with responsibilities including design, implementation, collaboration, and problem-solving.

Engineering Manager - HashiCorp InfraGraph, Graph Engine Team

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role as an Engineering Manager for the Graph Engine Team. This team is responsible for building a new resource graph system to model, connect, and query infrastructure resources, applications, services, and ownership. The role involves providing direction, setting expectations, ensuring delivery and operational health, guiding technical tradeoffs, participating in on-call rotations, partnering with cross-functional leaders, fostering diversity and inclusion, and helping engineers grow their skills and careers.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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