Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Python Software Engineer

Company: Nearform

Location: UK

Posted Nov 22, 2025

This job posting highlights a remote permanent Senior Python Engineer role at Nearform, emphasizing benefits like flexible working, competitive compensation, professional development opportunities, and a supportive work environment. The position involves designing scalable solutions and collaborating with global teams, with a focus on technical excellence and innovation.

Sales Director

Company: Cloudbeds

Location: North America

Posted Nov 22, 2025

The Sales Director role at Cloudbeds involves leveraging expertise in hospitality technology to drive high-value ARR, build relationships, and position Cloudbeds as the go-to solution for independent hotels. The role focuses on acquiring new clients, creating sales forecasts, and collaborating across teams to deliver the best solutions while enjoying the journey of transforming hotel tech.

Senior Full Stack Engineer II

Company: Alma

Location: USA

Posted Nov 22, 2025

Alma is seeking a mission-driven Senior FullStack Engineer II to build tools for mental health providers, offering competitive benefits and a remote-first work environment with opportunities for growth and impact.

Client Happiness Servicing Associate

Company: Earnest

Location: USA

Posted Nov 22, 2025

This job description outlines a Client Happiness Servicing Associate role with responsibilities including customer support, product promotion, payment assistance, and team collaboration. It specifies qualifications like customer service experience, communication skills, and familiarity with financial processes, with a start date of January 12, 2026.

Senior/Staff Product Designer

Company: Grow Therapy

Location: USA

Posted Nov 22, 2025

This job posting highlights a senior-level Product Designer role focused on mental health tech, emphasizing strategic impact, cross-functional collaboration, and leadership in design excellence. The position offers opportunities to shape innovative solutions, drive product strategy, and work on high-impact projects with significant user reach.

Senior Technical Recruiter

Company: Grafana Labs

Location: USA

Posted Nov 22, 2025

Grafana Labs is seeking a Senior Technical Recruiter to support their RampD teams and leaders in technical and product hiring. The role involves full-cycle recruitment, engaging with passive and active talent, and generating offers. The position is remote and requires experience in technical recruiting, high-volume hiring, and sourcing. The contract is for 6 months with a targeted daily compensation of $450-$500.

Senior Golang Developer - SCAYLE Storefront

Company: ABOUT YOU SE & Co. KG

Location: Europe

Posted Nov 22, 2025

The job description is for a Senior Golang Developer to join the SCAYLE Storefront Platform Unit in Hamburg or remote within the EU. The role involves building a platform for tenants to deploy frontend services, ensuring smooth deployment processes, working on a robust product in the AWS ecosystem, and collaborating with the Tech Lead to explore new technologies. The ideal candidate should have 3+ years of experience in building complex backend APIs, proficiency in Go development, and experience with Kubernetes, Terraform, relational databases, and key-value stores. The company offers benefits such as flexible working times, discounts on their online shop, language courses, sports courses, subsidized public transportation, free choice of hardware, a state-of-the-art tech stack running on AWS, a modern office in Hamburg, an international working environment, and German health insurance.

Senior Content Creator - Test Prep and ELA

Company: Khan Academy

Location: USA

Posted Nov 22, 2025

Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer a wide range of educational content and practice materials for PreK-12th grade and early college core academic subjects, with a focus on math and science. The company values diversity, equity, inclusion, and belonging, and is committed to improving learning outcomes for students worldwide, particularly those in historically under-resourced communities. They are looking for a Senior Content Creator to manage and drive development in the Test Prep domain, specifically focusing on SAT, with responsibilities including expanding test prep offerings, developing high school ELA courses, and working cross-functionally with various teams.

Partnerships & Sales Operations Manager, Khan Kids

Company: Khan Academy

Location: USA

Posted Nov 22, 2025

Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and is committed to improving learning outcomes for students worldwide, particularly in historically under-resourced communities.

Senior Backend Engineer (Ruby), Monitor: Platform Insights

Company: GitLab

Location: APAC,Australia,New Zealand

Posted Nov 22, 2025

The Platform Insights Team aims to create a unified data event platform for querying, visualizing, and analyzing data to optimize workflows within GitLab. They are seeking a Senior Backend Engineer with experience in high-scale Ruby on Rails applications, distributed systems, and data-rich environments. The role involves leading development, collaborating with stakeholders, maintaining code quality, and mentoring team members.

Senior Python Software Engineer

Company: Nearform

Location: Romania

Posted Nov 22, 2025

Nearform seeks a Senior Python Engineer for a remote contract or perm role. The position involves designing applications, collaborating with teams, and leveraging AI. The company emphasizes innovation and offers a collaborative environment with opportunities for growth.

Member of Technical Staff - Product Engineer

Company: Runway

Location: North America,Europe

Posted Nov 22, 2025

Runway is hiring a Staff Product Engineer to build AI-powered video creation and collaboration tools. The role involves creating rich multimedia interfaces, working with a world-class engineering team, and improving performance and code quality. The company values diversity, pay equity, and offers a competitive salary range.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages