Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Account Manager

Company: EVERSANA

Location: USA

Posted Nov 20, 2025

EVERSANA INTOUCH is a global marketing agency network serving the life sciences industry. They provide creative, media, enterprise solutions, and data analytics services. The company values diversity, inclusion, and patient-centricity. They are looking for a Senior Account Manager with marketing and advertising expertise, strong client relations skills, and the ability to manage projects successfully.

Tech Lead - Storypilot

Company: Storyteller

Location: Hungary

Posted Nov 20, 2025

This job posting highlights a high-growth SaaS company seeking a technical leader to drive innovation in a remote work environment. The role involves building scalable systems, collaborating with cross-functional teams, and leveraging AI to enhance content platforms for global sports brands. The company emphasizes autonomy, ownership, and continuous learning.

Security Engineer (DLP)

Company: Scopely

Location: Canada

Posted Nov 20, 2025

Scopely is seeking a Security Engineer DLP to join their Data Protection team in Canada. The role involves maturing corporate security and data protection programs, investigating incidents, and enhancing visibility into sensitive data movement. The ideal candidate should have experience in security engineering, data analysis, and handling data leaks and insider security incidents. Scopely is committed to creating a diverse and supportive work environment.

Cash Applications Intern

Company: Fortive

Location: Brazil

Posted Nov 20, 2025

The job description outlines the responsibilities and requirements for a Cash Applications Intern position. The role involves accurately applying payments, reconciling bank statements, collaborating with teams, and supporting audits. The ideal candidate should be enrolled in or have recently completed a relevant degree, possess strong attention to detail, and have proficiency in Microsoft Excel and other Office tools.

Tech Lead - Storyteller Core Platform

Company: Storyteller

Location: Bulgaria

Posted Nov 20, 2025

This job description highlights a leadership role in a fast-growing SaaS company focused on building scalable systems for global sports brands. The position emphasizes technical leadership, problem-solving, and collaboration, with opportunities to work on cutting-edge technologies and AI. The company values capability and trajectory over checklists, offering a structured recruitment process with remote steps and a focus on practical, measurable outcomes.

Cyber Security Manager - AI Enablement and Delivery

Company: Blackbaud

Location: USA

Posted Nov 20, 2025

Blackbaud is seeking an experienced AI Enablement and Delivery Cyber Manager to lead a team in securing AI solutions and ensuring compliance with industry standards. The role involves partnering with technology teams, providing guidance on AI security, leading a global team, and driving the adoption of AI and automation technologies to enhance cyber capabilities.

Tech Lead - ClipCrop

Company: Storyteller

Location: Bulgaria

Posted Nov 20, 2025

The job posting describes a fully remote, high-growth B2B SaaS company called Storyteller that helps companies add Instagram-style stories to their apps and sites. They are looking for a technical lead to own outcomes, lead a team of 24 engineers, and build production systems using the latest hardware tech stack and tools. The role involves setting clear goals, designing and building systems, operating what you build, prioritizing for the business, growing people and the codebase, and leveraging AI effectively.

Senior Fullstack Engineer - Observability

Company: Canva

Location: Australia

Posted Nov 20, 2025

Canva is seeking a full-stack engineer to join their Observability Insights Team, focusing on building user-facing observability tools and platform infrastructure. The role involves delivering features, building cross-telemetry applications, owning platform infrastructure, partnering with engineering customers, balancing best practices with user needs, participating in incident response, modernizing observability tooling, and mentoring team members. The ideal candidate should have strong computer science knowledge, full-stack engineering experience with React and Golang, deep observability domain knowledge, experience building user-facing applications, proficiency with observability platforms and tools, understanding of distributed systems observability, infrastructure and operations experience, strong product thinking, customer empathy, and excellent communication skills.

NetSuite Technical Consultant

Company: Fortive

Location: USA

Posted Nov 20, 2025

The text describes a NetSuite Administration and Customization role requiring hands-on experience as a NetSuite Technical Consultant, Administrator, or Developer. The role involves managing user roles, access controls, system performance, and release upgrades. The candidate should have experience with SuiteBuilder, SuiteFlow, custom records, fields, forms, reports, dashboards, and workflows. The role also requires providing administrative and functional support for core finance modules and contributing to the strategic NetSuite roadmap.

Market Development Executive - Consulting Services

Company: Insight

Location: USA

Posted Nov 20, 2025

The job posting is for a Senior Market Development Executive role at a Fortune 500 Solutions Integrator. The role involves identifying new opportunities within existing clients, introducing customized data solutions, and managing the sales process. The company values people and technology, and offers benefits such as remote work and a focus on diversity.

Tech Lead - ClipCrop

Company: Storyteller

Location: Hungary

Posted Nov 20, 2025

The job posting describes a fully remote, high-growth B2B SaaS platform called Storyteller that helps companies add Instagram-style Stories to their apps and sites. The company is looking for a technical lead to own outcomes, lead a team of 24 engineers, and build production systems using the latest hardware tech stack and tools. The role involves designing and implementing NET services, APIs, and SQL Server for a multitenant B2B SaaS platform, as well as leveraging AI to accelerate development. The company values capability, trajectory, and a learning mindset.

Machine Learning Scientist (L4) - Content & Studio

Company: Netflix

Location: USA

Posted Nov 20, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Studio Media Algorithms team is at the forefront of innovation, enhancing and supporting the vision of creators. The company is seeking early-career talent with experience in generative and reconstructive image and video models to improve video content quality.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages