Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Event Operations Coordinator

Company: Gcore

Location: Poland,Serbia,Cyprus

Posted Nov 14, 2025

Gcore is an international cloud and edge leader providing web performance, content delivery, and security solutions. They collaborate with industry giants like Intel, Dell, NVIDIA, and Equinix. Gcore is seeking an Event Operations Coordinator to manage internal and external events, working closely with various teams and partners.

iOS Engineer - Poe

Company: Quora

Location: USA

Posted Nov 14, 2025

Quora is a remote-first company with a mission to grow collective intelligence through its Quora and Poe platforms. The Poe platform offers a variety of AI language models for users to chat, explore, and build with. Quora values diversity and inclusivity, and is seeking a talented iOS Engineer to join the Poe team to design, develop, and maintain the Poe iOS app.

Senior Product Manager: Claims Engine

Company: Grow Therapy

Location: USA

Posted Nov 14, 2025

The job posting is for a product team member to design a game-changing billing system for a mental healthcare company. The role involves owning the product roadmap, building an industry-leading revenue cycle system, leveraging AI/ML for intelligent collections, collaborating with engineering and revenue cycle teams, and shaping the product culture. The ideal candidate should have 5+ years of product management experience, preferably in healthcare, and a passion for user empathy and adaptability.

Sr. Fullstack Engineer II

Company: Khan Academy

Location: Remote

Posted Nov 14, 2025

Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and strives to build a strong team with diverse backgrounds and experiences. They are looking for a Senior Fullstack Engineer II to work on product teams focused on providing equitable solutions to under-resourced communities of students and teachers, with a focus on building tools for teachers and integrating state-of-the-art learning science into their product.

Senior Staff Machine Learning Engineer - Ads Targeting

Company: Reddit

Location: Remote

Posted Nov 14, 2025

Reddit is evolving its mission to bring community belonging and empowerment to everyone. The company is focused on providing a delightful and relevant experience to users, including in its Ads products. The year ahead is described as busy, with a focus on building best-in-class products for users and advertisers. The job posting also outlines the responsibilities and qualifications for a senior staff machine learning engineer role in the Ads Targeting Quality team.

Client Relationship Manager

Company: NXTThing RPO

Location: USA

Posted Nov 14, 2025

NXTThing is a recruitment process outsourcing (RPO) company that combines innovative technology with a human touch to transform how companies attract top talent. They offer tailored solutions and aim to elevate talent acquisition through dynamic leadership and advanced strategies. The ideal candidate is an experienced recruiter with 3+ years of experience, strong communication skills, and knowledge of creative sourcing techniques.

Product Marketing Manager - Emerging Products

Company: Figma

Location: Remote

Posted Nov 14, 2025

Figma is seeking a fullstack Product Marketing Manager to support their emerging products. The role involves partnering with product, sales, design, and marketing teams to develop go-to-market strategies, launch products, and drive adoption. The ideal candidate should have 6+ years of product marketing experience, be able to manage stakeholders at all levels, and have a track record of managing cross-functional initiatives from ideation to execution and measurement.

Senior Data Engineer

Company: Recharge

Location: Remote

Posted Nov 14, 2025

This job posting outlines a Senior Data Engineer role at Recharge, emphasizing responsibilities like building data pipelines, ensuring data quality, and collaborating with cross-functional teams. It highlights required experience with data platforms and tools, along with compensation details in the US and Canada.

Principal - Leadership Development Manager

Company: Twilio

Location: Remote

Posted Nov 14, 2025

The job posting is for a Principal Leadership Development Manager at Twilio. The role involves designing and delivering leadership development programs for global leaders, acting as a strategic advisor, and managing vendor partnerships. The position requires a bachelor's degree, 10+ years of experience in digital learning, and strong data fluency. The role is remote and based in Ireland or the UK.

Omnichannel Outbound Lead

Company: Trafilea

Location: Remote

Posted Nov 14, 2025

Trafilea is a tech-driven platform with global reach and significant revenue, seeking an Outbound Omnichannel Lead to optimize logistics and scale brands. The role involves managing international operations, automation, and collaboration with teams, offering remote work and competitive benefits.

Software Engineer Fullstack

Company: Trafilea

Location: Remote

Posted Nov 14, 2025

Trafilea is a consumer tech platform that uses AI to help brands grow. They have over $1B in revenue, 12M customers, and 500+ talents across 19 countries. Trafilea builds and scales their own DTC brands while helping ambitious talent grow. They are looking for a fullstack software engineer to develop scalable technology solutions.

Sales Account Executive - Symmetry

Company: Gusto, Inc.

Location: USA

Posted Nov 14, 2025

The role of an Enterprise Account Executive at Symmetry Software involves expanding the company's impact by bringing payroll compliance solutions to service providers and enterprise-level employers. The position requires collaborating cross-functionally with various teams to drive high-value deals in a dynamic, high-growth environment. The ideal candidate should have 8+ years of B2B SaaS enterprise sales experience, a proven track record of exceeding quotas, and strong communication and problem-solving skills.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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