Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Vice President & Head of Product

Company: Gravie

Location: Remote

Posted Nov 14, 2025

Gravie is a company that aims to improve healthcare purchasing and access through innovative consumer-centric health benefit solutions. They are seeking a Vice President and Head of Product for their level-funded solution, who will lead the vision, strategy, and execution of the product roadmap. The ideal candidate should have 10+ years of product management experience, including 5+ years in leadership roles, and a deep understanding of healthcare and health insurance.

Senior Software Development Engineer (C#) - Core Integrations Team

Company: Access Softek

Location: Remote

Posted Nov 14, 2025

Access Softek is seeking a Senior Software Development Engineer passionate about building services that make people's financial lives easier. The role involves designing, implementing, and supporting backend services and APIs, contributing to the main backend service, inspecting and refactoring existing solutions, creating automated tests, and participating in deployment sessions. The company values developers who complete work on time, are self-motivated, proactive, polite, and work well in a team. They offer a remote-friendly role, flexible working hours, experienced development teams, long-term employment, competitive salary, paid vacation and days off, paid sick leave, internal medical insurance, mental health coverage, compensation for training and education, community of practice, provision of computer equipment, internet compensation, and other benefits.

Senior Product Designer

Company: Douro Labs

Location: Remote

Posted Nov 14, 2025

The job posting is seeking an experienced Senior Product Designer to join a well-rounded team and work on crafting world-class interfaces for complex ecosystems. The role involves leading UI design, building a scalable design system, collaborating with engineers, and applying design thinking to data-heavy experiences. The position is remote worldwide, with a focus on fast-paced, ambiguous environments and strong communication skills.

Exploration Geologist

Company: KoBold Metals

Location: Remote

Posted Nov 14, 2025

KoBold Metals is a leading mineral exploration company that uses AI models and novel sensors to guide exploration programs. They have made significant discoveries with less capital than the industry average and have a portfolio of over 60 projects with potential for high-quality discoveries. The company is privately held and has investors from various sectors.

People Solutions Partner

Company: Zepz

Location: Remote

Posted Nov 14, 2025

The role is for an experienced HR professional to lead and manage diverse projects at Zepz. The ideal candidate will have a strong background in commercial HR, be a natural problem-solver, and have experience delivering strategic priorities in a fast-paced consumer-led business. The role involves OKR delivery, stakeholder management, data analysis, process improvement, end-to-end OKR ownership, change management, budget and risk management, status updates, and ensuring a positive employee experience.

Principal Data System Architect - Data Engineering & Monetization

Company: GitLab

Location: USA

Posted Nov 14, 2025

The role of Data System Architect at GitLab involves driving the strategic evolution of the company's data platform. The position requires designing scalable distributed solutions, defining data product standards, building governed data services, and partnering with product and engineering teams. The ideal candidate should have experience in architecting large-scale distributed data systems, leadership skills, and expertise with modern data stack technologies.

Platform Support Manager

Company: Saviynt

Location: USA

Posted Nov 14, 2025

This text describes a Manager Platform Support role with responsibilities in operational excellence, process optimization, performance management, and team leadership. It outlines qualifications requiring experience in SaaS support, technical proficiency, and compliance frameworks like FedRAMP.

Data Scientist

Company: Figma

Location: USA

Posted Nov 14, 2025

Figma is seeking an experienced Data Scientist to join their growing data team. The role involves collaborating across teams, building models and analytical frameworks, developing tools and systems, owning complex data projects, and championing data quality and accessibility. The ideal candidate should have 4+ years of experience in Analytics or Data Science, fluency in SQL and a scripting language like Python or R, experience with distributed data systems, and a strong foundation in statistical methods and experimentation.

Senior Systems Engineer

Company: MrBeast

Location: USA

Posted Nov 14, 2025

The role is for a Senior Systems Engineer to build and maintain HR tech systems for a fast-growing company. The position involves designing integrations, automating workflows, setting up data pipelines, leading migrations, and ensuring security and compliance. The ideal candidate has 5+ years of experience with HRIS or enterprise SaaS platforms, proficiency with APIs and scripting, and strong SQL skills.

Applied Scientist

Company: KoBold Metals

Location: USA

Posted Nov 14, 2025

KoBold Metals is a leading AI-driven mineral exploration company that has discovered high-quality copper deposits with less capital than the industry average. They are seeking a data scientist to develop advanced instruments and models to guide their exploration programs and accelerate the discovery of critical battery metals.

Partner Manager - Scaled

Company: Figma

Location: USA

Posted Nov 14, 2025

The Figmas Business Development & Partnerships team plays a critical role in accelerating company goals by working with partners to enhance product experiences, expand the ecosystem, and drive user and revenue growth. The Scaled Partner Manager role involves managing relationships with technology partners, developing scalable engagement programs, collaborating cross-functionally, and contributing partner insights to shape platform improvements and future ecosystem strategy.

Senior Exploration Geologist

Company: KoBold Metals

Location: Remote

Posted Nov 14, 2025

KoBold Metals is a leading mineral exploration company that uses AI models and novel sensors to guide exploration programs. They have made significant discoveries with less capital than the industry average. The company is seeking a Senior Exploration Geologist to lead evaluations of potential properties, generate targets, and design field programs. The ideal candidate will have strong technical knowledge, excellent analytical skills, and experience in the mineral exploration industry.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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