Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Account Executive

Company: Hometap

Location: USA

Posted Nov 14, 2025

Hometap is seeking an ambitious and empathetic Account Manager, also called an Investment Manager, to join their sales team. The role involves connecting with homeowners interested in a Hometap investment, educating them on the product, and guiding them through the application process. The position requires 3+ years of sales experience, empathy, excellent communication skills, and the ability to thrive in a fast-paced environment. Hometap offers competitive compensation, meaningful equity, and a collaborative team-oriented approach.

Lead DevOps Engineer

Company: Ollion

Location: India

Posted Nov 14, 2025

Ollion is a company that connects businesses and capabilities globally to help ambitious organizations transform while maintaining independence. They value diversity, inclusion, and equity, and focus on creating innovative solutions for clients. Ollion seeks a Lead DevOps Engineer to lead a team in evolving cloud infrastructure for their data product, Datapipes, with a focus on AWS, Kubernetes, and automation.

Sr. Software Engineer - Backend (Integration Quality)

Company: Zapier

Location: North America

Posted Nov 14, 2025

Zapier is hiring a Sr Backend Engineer to enhance integration quality and automation, emphasizing AI, remote work, and high-impact projects. The role involves improving reliability, mentoring, and collaborating across teams to scale quality improvements.

DevOps Engineer (GitHub Migration Projects)

Company: Atmosera

Location: USA

Posted Nov 14, 2025

Atmosera offers advanced tech solutions and seeks skilled engineers for GitHub Enterprise Cloud migration projects, emphasizing collaboration and innovation. They prioritize diversity and equal opportunity in hiring.

Principal Product Manager - Navigation

Company: Mapbox

Location: Remote

Posted Nov 14, 2025

Mapbox is a leading real-time location platform that provides tools for navigation, mapping, and location-aware businesses. The Navigation team at Mapbox develops web services for navigation initiatives in consumer, automotive, and logistics verticals. They work with automotive partners to bring mobile app development aspects into in-vehicle navigation and infotainment. The company values high-performing, creative individuals and emphasizes an environment of teaching and learning.

Head of Insights

Company: Leonardo.Ai

Location: Australia

Posted Nov 14, 2025

LeonardoAi is seeking a Head of Insights to build a unified insights function across teams, leveraging data to drive growth and creativity. The role involves shaping metrics, enhancing user understanding, and fostering a culture of data-driven decision-making in a fast-growing AI platform.

Staff Software Developer - Scheduling

Company: Jane App

Location: Canada

Posted Nov 14, 2025

Jane is a remote-first company that helps healthcare practitioners and patients by providing digital tools for managing practices. They value collaboration, growth mindset, and work-life balance. The company is looking for a Staff Software Developer to join their Scheduling team and help modernize their scheduling architecture.

Signing & Funding Coordinator

Company: Hometap

Location: USA

Posted Nov 14, 2025

Hometaps is seeking an experienced Signing & Funding Coordinator to streamline investment closing operations while maintaining strong customer service. The role involves collaborating with various teams, building relationships with vendors, scheduling signing appointments, monitoring closings, and identifying process improvements. The ideal candidate has 1+ years of experience in a related role, a strong commitment to customer service, attention to detail, and the ability to work under pressure.

Technical Lead - API Team

Company: Leonardo.Ai

Location: Australia

Posted Nov 14, 2025

This job posting highlights LeonardoAi's commitment to inclusive culture, flexible work environments, and empowering growth for technical leaders. The role emphasizes technical leadership, team care, and impactful work on AI innovation, with benefits including equity, parental leave, and professional development opportunities.

Cloud Engineer (Migration Specialist)

Company: Atmosera

Location: USA

Posted Nov 14, 2025

Atmosera is a Microsoft Partner that empowers businesses with modern technology and human expertise. They offer exceptional experience across various domains and enable organizations to accelerate innovation, enhance security, and optimize operational agility. Atmosera is seeking a highly skilled Cloud Engineer Migration Specialist to lead an Azure tenant-to-tenant migration.

Conversational AI Designer

Company: TTEC Digital

Location: UK

Posted Nov 14, 2025

TTEC Digital is a company that focuses on coaching clients to ensure their employees feel valued and supported, as they believe exceptional customer experiences begin with empowered employees. They are a Google Cloud Contact Center AI launch partner, delivering AI-powered solutions that transform service and support across voice and digital channels. TTEC Digital is seeking a Conversational AI Designer to design and develop conversational AI solutions using Google CCAI, interface with clients, create sample dialogs and prototypes, and apply concepts related to NLP, sentiment analysis, intent classification, and more.

Engineering Manager - Web App

Company: Shippo

Location: Remote

Posted Nov 14, 2025

Shippo is a shipping platform that provides merchants with best-in-class shipping solutions, competitive rates, and a streamlined experience. The company is looking for an Engineering Manager to lead a team responsible for the Order Management system, which powers merchants' ability to manage, fulfill, and track their orders. The role involves setting technical direction, driving execution, growing engineers, and partnering with Product and Design to define roadmaps and deliver high-impact features.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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