Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Senior Fullstack Engineer

Company: Typeform

Location: Spain

Posted Dec 06, 2025

Typeform is a fully remote company seeking a Senior Fullstack Engineer to shape and evolve their Echo Design System. The role involves building and maintaining fullstack features, designing scalable APIs, improving dev workflows, and collaborating with design. The ideal candidate has experience with JavaScript/TypeScript, React, Node.js, PostgreSQL, and CICD pipelines.

Associate Solutions Consultant

Company: Figma

Location: USA

Posted Dec 06, 2025

Figma is seeking a solutions consultant to support their commercial segment and drive growth within the region. The role involves partnering with sales teams, building relationships, addressing security concerns, and creating content to delight customers. The ideal candidate should have 2+ years of experience in presales and postsales, excellent communication skills, and familiarity with the enterprise SaaS ecosystem.

Web Designer (Marketing-Focused)

Company: Outliant

Location: Anywhere

Posted Dec 06, 2025

Ignite Visibility is an award-winning digital marketing agency that delivers best-in-class results through bold thinking and strategic digital solutions. They have recently expanded through the acquisition of Outliant, integrating their product and website development expertise. The company values innovation, ingenuity, and empowers team members to push boundaries and deliver seamless digital experiences.

Deal Desk Analyst

Company: GitLab

Location: Canada

Posted Dec 06, 2025

The role involves supporting sales teams in quoting and deal structuring, ensuring accurate data entry and compliance with revenue policies using Salesforce and Zuora. Collaboration with cross-functional teams is key to maintaining data integrity and smooth revenue processes.

Software Engineer - Deployment Infrastructure

Company: Vercel

Location: USA

Posted Dec 06, 2025

The role is a Senior Infrastructure Engineer position on the CICD team at Vercel. The engineer will own and evolve the infrastructure that powers Vercel's build and deployment lifecycle, design and operate high-performance microservices, lead projects end-to-end, collaborate across teams, shape the long-term vision of CICD, participate in the oncall rotation, contribute to the open-source community, and write clean, efficient, tested, and well-documented code. The ideal candidate has 6+ years of experience designing, building, and operating backend applications and distributed systems at scale, strong proficiency in JavaScript/TypeScript, cloud infrastructure (AWS), and infrastructure as code (Terraform), a track record of end-to-end ownership, skilled at cross-team collaboration, comfortable setting direction and defining architectural standards, experienced in mentoring and elevating others, and curious, eager to learn, and motivated to push the boundaries of modern software development.

Sr. Staff Software Engineer - Pay Group Engineering

Company: Gusto, Inc.

Location: USA

Posted Dec 06, 2025

Gusto is hiring experienced engineers to join their teams working on core platform capabilities, improving existing systems for extensibility and scalability, and building the future of Gusto's Payroll system. The role involves guiding projects end-to-end, influencing feature specs, executing on projects, and maintaining code that powers core experiences. The Payroll team is the beating heart of Gusto's business, ensuring employees are paid accurately and on time while maintaining compliance with complex regulations.

Senior Backend (Go) Engineer, Gitlab Delivery - Operate

Company: GitLab

Location: North America,Latin America,EMEA

Posted Dec 06, 2025

The role of a Senior Backend Engineer on the GitLab Operate team involves focusing on delivering and supporting GitLab for self-managed customers by building and maintaining infrastructure tooling and automation. The team works across various components like Omnibus GitLab, GitLab Helm Charts, the GitLab Environment Toolkit, and the GitLab Operator to ensure easy deployment, security, and scalability across diverse environments and major cloud providers. The role requires collaborating with multiple teams and providing technical leadership.

Manager - Sales Enablement

Company: Lumos

Location: USA

Posted Dec 06, 2025

The role of Manager of Sales Enablement involves designing and running programs to improve seller readiness, message consistency, and deal execution quality. The responsibilities include building onboarding programs, launching ongoing enablement, creating field assets, enabling managers to coach, building data loops, defining indicators, partnering with Product Marketing and SE leadership, and deploying AI where appropriate. The ideal candidate should have 6+ years in sales enablement and/or B2B SaaS sales, expertise in MEDDPICC and Command of the Message frameworks, strong facilitation and storytelling skills, program and project management experience, proficiency with GTM technologies, a data-informed mindset, and the ability to build cross-functional relationships.

Sales Strategy and Operations Manager

Company: Kraken

Location: USA

Posted Dec 06, 2025

Kraken is a mission-focused crypto company seeking a Sales Strategy and Operations Manager to elevate their global sales team. The role involves driving CRM and GTM systems infrastructure, optimizing institutional GTM workflows, managing sales reporting and analytics, and supporting sales enablement. Kraken values diversity, inclusion, and crypto conviction, and is committed to industry-leading security, education, and client support.

Associate Support Engineer

Company: GitLab

Location: North America,Latin America

Posted Dec 06, 2025

The role of Support Engineering at GitLab involves working closely with engineering and product teams to support customers, troubleshoot issues, and contribute to the codebase and documentation. The team collaborates with various departments to build new features, fix bugs, and improve the product. The role requires technical skills, problem-solving abilities, and effective communication.

Head of Presales Engineering

Company: Lumos

Location: USA

Posted Dec 06, 2025

The role of Head of Pre Sales Engineering at Lumos involves leading and scaling the presales team, hiring and mentoring SEs, building the SE operating system, owning demo and POV strategy, partnering with sales leaders, building field assets, creating feedback loops, collaborating with RevOps, and modeling an inclusive culture. The ideal candidate should have 10+ years of B2B SaaS pre sales experience, domain fluency, proven lift in technical win rate, mastery of MEDDPICC, operational rigor, excellent communication skills, and the ability to travel as needed.

Senior Digital Strategist

Company: MissionWired

Location: USA

Posted Dec 06, 2025

MissionWired is a company that helps partners create revolutionary fundraising strategies and digital marketing campaigns for nonprofit organizations and political campaigns. They are looking for a Senior Digital Strategist with experience in digital communications, fundraising, and marketing to join their team. The role involves working with clients to assess their needs, designing and implementing cross-channel digital marketing campaigns, leading project teams, and providing top-quality customer service.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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