Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Why Provide A Positive Customer Service Experience roles are in high demand—companies across SaaS, fintech, and e‑commerce are prioritizing CSAT and NPS metrics. With 983 open positions, roles that blend proactive support, data‑driven sentiment analysis, and rapid issue resolution are now critical to retaining customers and driving growth.

Typical positions include Customer Support Specialist, Support Engineer, Customer Success Manager, and Voice of Customer Analyst. Responsibilities range from triaging tickets in Zendesk or ServiceNow, conducting root‑cause investigations, to mapping customer journeys and presenting NPS insights to product teams.

Transparent salary data helps CX professionals benchmark compensation against industry peers, negotiate fair pay for high‑impact skills like AI‑powered ticket routing or customer journey analytics, and ensures that their expertise in improving CSAT and reducing churn is properly rewarded.

Intermediate Backend Engineer - Developer Tooling

Company: GitLab

Location: Canada,EMEA

Posted Nov 13, 2025

The role is for an experienced Backend Engineer to join the Development Tooling team at GitLab. The engineer will develop internal tools, improve local development, address performance and reliability issues, ensure tooling consistency, collaborate cross-functionally, and provide documentation and support. The ideal candidate has 3+ years of experience in backend or platform engineering, strong proficiency in Go, experience designing tooling or frameworks, and experience with cloud-native infrastructure concepts.

Senior Software Engineer

Company: Circadence Corporation

Location: USA

Posted Nov 13, 2025

The job description is for a Senior Software Engineer position at Circadence, a company that develops an immersive cybersecurity training platform called Project Ares. The role involves fullstack development, designing and implementing RESTful APIs, working with Azure cloud services, and collaborating with stakeholders. The company offers competitive benefits and the opportunity to work on cutting-edge technology in the cybersecurity field.

Technical Quality Specialist

Company: Figma

Location: USA

Posted Nov 13, 2025

The Technical Quality Specialist role at Figma involves troubleshooting complex bugs, collaborating with internal teams, and advocating for quality improvements to enhance the Figma experience for customers. The ideal candidate should have a strong testing background, be comfortable in a fast-paced environment, and demonstrate leadership and technical competence.

Middle School Teacher

Company: ABC Education

Location: USA

Posted Nov 13, 2025

Polaris Global Academy is hiring middle school teachers for virtual instruction. They seek certified US-based teachers with experience in online teaching, strong communication skills, and a passion for student-centered learning. The school offers competitive pay and a flexible learning environment.

Creator Growth Lead

Company: ElevenLabs

Location: UK

Posted Nov 13, 2025

ElevenLabs, a leading audio AI company, has achieved significant growth with a $66 billion valuation. They're seeking a Creator Marketing Lead to scale their platform and drive creator adoption.

Site Reliability Engineer

Company: Cryptio

Location: UK

Posted Nov 13, 2025

Cryptio is a company that builds infrastructure for the crypto economy, trusted by major institutions. They are hiring a Site Reliability Engineer to strengthen the reliability, observability, and performance of their platform. The role involves working across the stack, collaborating with senior engineers, and implementing reliability improvements.

Senior Sales Engineer

Company: EDB

Location: EMEA

Posted Nov 13, 2025

EDB is seeking a Senior Sales Engineer with experience in relational databases, customer-facing roles, and collaboration. The role involves supporting the sales team in technical aspects, working with internal and external stakeholders, and conducting product proofs of value. Fluency in English and Danish/Swedish is required, along with experience in high availability, scalability, performance tradeoffs, security, and cloud providers like AWS, Azure, or Google Cloud.

Senior Operations Manager

Company: Trafilea

Location: China

Posted Nov 13, 2025

Trafilea promotes innovation and body positivity, seeking a Senior Operations Manager in China with experience in apparel production and cross-functional team management. They offer remote work, growth opportunities, and a supportive environment.

Senior Frontend & Mobile Engineer

Company: Snowplow Analytics

Location: UK

Posted Nov 13, 2025

Snowplow is seeking a Senior Frontend and Mobile Engineer to join their Data Products team. The role involves working on a Typescript/React single-page application, mobile tracking SDKs, and code generation tools for iOS and Android. The ideal candidate should have experience in building engaging user experiences, understand web accessibility standards, and have a solid understanding of security threats. Snowplow offers a competitive package, flexible working, generous holiday allowance, and a diverse and inclusive work environment.

Strategic Sales Manager - Photographer Products

Company: Clear Capital | CubiCasa

Location: USA

Posted Nov 13, 2025

The role of Strategic Sales Manager Photographer Products involves onboarding photography companies to CubiCasas platform, providing personalized training, collaborating with internal teams, and ensuring a seamless onboarding experience. The ideal candidate should have 2+ years in account management or related roles, experience working with SaaS platforms, and a customer-first mindset.

Growth Marketing Manager - Acquisition

Company: Trafilea

Location: North America,Latin America,Europe

Posted Nov 13, 2025

Trafilea is a consumer tech platform that builds and scales AI-powered, digitally native brands with a global presence. They are seeking a data-driven Growth Marketing Manager to lead acquisition strategies and execution for their fast-growing brands.

Product Manager II - Custody & Funding

Company: Kraken

Location: USA

Posted Nov 13, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They are seeking an experienced Product Manager to join their Payments & Blockchain team, focusing on crypto custody management and cross-chain liquidity management. The role involves managing product initiatives, collaborating with cross-functional teams, and establishing roadmaps and milestones.

Frequently Asked Questions

What are typical salary ranges for Provide A Positive Customer Service Experience roles by seniority?
Entry‑level specialists typically earn $45k‑$60k; mid‑level roles range $60k‑$80k; senior positions $80k‑$110k; and director‑level roles can reach $110k‑$140k, with adjustments for location and technical stack.
What skills and certifications are required for these positions?
Core skills include proficiency with Zendesk, ServiceNow, Intercom, and Salesforce Service Cloud; understanding CSAT, NPS, and SLA metrics; data analysis in Excel or SQL; strong communication and empathy. Certifications such as Zendesk Certified Administrator, Salesforce Service Cloud Specialist, and Certified Customer Service Professional (CCSP) are highly valued.
Is remote work available for Provide A Positive Customer Service Experience roles?
Many companies offer full remote, hybrid, or on‑site options. Because customer support often requires 24/7 coverage, remote arrangements frequently include rotating shifts to serve global markets.
What career progression paths exist within this field?
Typical progression: Customer Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of Customer Experience → VP of Customer Experience. Advancement depends on mastering cross‑functional tools, process improvement, and metrics‑driven impact.
What industry trends are shaping Provide A Positive Customer Service Experience?
Trends include AI‑driven chatbots and predictive churn analytics, integration of customer journey platforms, emphasis on self‑service knowledge bases, and real‑time sentiment dashboards. Companies are investing in proactive support and customer success to differentiate in competitive markets.

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