Referral Program Jobs in USA
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Software Engineering Manager
Company: Bishop Fox
Location: USA
Posted Mar 13, 2024
<p class=jobDescription> <p> Software Engineering Manager <p> <p> US Remote <p> <p> <p> <p> Bishop Fox is the leading authority in offensive security providing solutions ranging from continuous penetration testing red teaming and attack surface management to product cloud and application security assessments Weve worked with more than a quarter of the Fortune 100 half of the Fortune 10 eight of the top 10 global technology companies and all of the top global media companies Our Cosmos platform service innovation and culture of excellence continue to gather accolades from industry award programs including Fast Company Inc SC Media and others For more than 16 years weve been contributing and giving back to the security community Weve published more than 16 open source tools and 50 security advisories in the last five years alone Learn more at bishopfoxcom or follow us on social media <p> <p> <p> <p> Given our exceptional growth we are expanding and hiring a Software Engineering Manager to join us on this exciting journey In this role you will lead a team of Software Engineers to continue to drive innovation and efficiency in our managed service product CAST continuous attack surface testing You are battletested in handson software engineering having cut your teeth on objectoriented design and development You consider yourself technically agnostic Your technical skills as well as your leadership abilities stood out above your peers and consequently you advanced consistently throughout your career and are now leading a team of highperforming Software Engineers It is your empathy for their daily challenges to solve complex problems that guides you as a leader to encourage and empower your team every single day You will not settle for mediocrity and challenge your team to be bold in their creativity and tenacity for innovation <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> Help remove roadblocks for your project teams and ensure they can make significant progress on product development <p> <li> <li> <p> Ensure that your projects have enough engineers with the right skills tools amp resources needed to satisfactorily complete the work <p> <li> <li> <p> Ensure that the projects you manage are taking the right path forward and that the right decisions are made in a timely manner <p> <li> <li> <p> Mentor your direct reports on increasing their job performance and satisfaction <p> <li> <li> <p> Review your direct reports semiannually and continue to ensure they are growing their skillsets and abilities <p> <li> <li> <p> Work with your direct reports to plan out their short and longterm goals in their projects <p> <li> <li> <p> Mentor your team members and ensure they continually develop their capabilities and enjoy career growth at Bishop Fox <p> <li> <ul> <p> <strong> Requirements <strong> <p> <ul> <li> <p> Experience managing software engineers in an Agile environment <p> <li> <li> <p> Bachelors degree in a technical discipline preferably computer science <p> <li> <li> <p> Previous experience as a fullstack software engineer using modern development languages is strongly desired Golang Python <p> <li> <li> <p> Having an empathetic management style and the desire to create an exceptional product is critical <p> <li> <li> <p> Previous experience scaling software teams andor working in a startup environment is highly valued but not required <p> <li> <ul> <p> Bishop Fox has always allowed its employees to work remotely and this role could work anywhere in the United States Our comprehensive benefits program is tailored to meet your needs at an affordable price We embrace diversity and an inclusive culture We value our employees and who they are which fosters a powerful and collective talent base to successfully serve our clients and the security community with unparalleled expertise <p> <p> Bishop Fox is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected veteran status or any other characteristic protected by applicable federal state or local law All new hires must pass a background check as a condition of employment <p><p>
Email Automation Assistant
Company: Golden Hippo
Location: USA
Posted Mar 13, 2024
<div class=contentintro><div class=h3><strong>Where APlayers Thrive<strong><div> <p>Were an employeeowned verticallyintegrated builder of some of Americas most popular health amp wellness brands With over 1200 team members dedicated to improving the lives of people and their pets we create bestinclass products that bring health and happiness Our creative content educates the world on making smarter health choices while the brands we own generate over $1 billion of revenue annually<p><div><p><strong>Were Looking For An<strong> Email Automation Assistant to support the development execution and reporting of email marketing automation programs Within this role you will partner with the Email Marketing Operations and Copywriting Teams to optimize customer postpurchase journeys that will increase revenue engagement and retention by assisting with the implementation of AB tests facilitating content updates reporting and other tasks as assigned This includes but is not limited to repurposing email campaigns building segments and analyzing autoresponder results Perform regular QA spot checks<p> <p><strong>Location<strong> Woodland Hills CA Remote<p> <p><strong>What Youll Be Doing<strong><p> <ul style=> <li style=>Partner with copywriters and other crossfunctional team members in testing executing and optimizing email and SMS autoresponders across several brands<li> <li style=>Implement content updates and drip campaigns for other departments as needed<li> <li style=>Maintain updated autoresponder audience segments across brands<li> <li style=>Perform regular QA as needed<li> <li style=>Assist in developing and executing strategies to optimize deliverabilityinboxing opens clicks and conversion rate<li> <li style=>Identify opportunities to AB test email content <li> <li style=>Accurately report on key metrics and test results<li> <li style=>Other responsibilities as assigned<li> <ul> <p><strong>Preferred Qualifications Note These are preferred and not required We strongly encourage you to apply even if you dont tick ALL of these boxes<strong><p> <ul style=> <li style=>Strong written and oral communication skills<li> <li style=>Excellent organizational skills and with the ability to prioritize and manage several projects at once<li> <li style=>Highly attentive to detail<li> <li style=>Takes initiative to go above and beyond when given a task<li> <li style=>Speedy implementation and ability to quickly adapt as priorities shift<li> <li style=>Collaborative and accommodating to interdepartmental requests<li> <li style=>High School Diploma or GED Equivalent required<li> <li style=>Bachelors degree in Marketing or related field preferred <li> <li style=>02+ years experience within digital marketing automation platforms<li> <li style=>Working knowledge of building an email marketing campaign and familiarity with email marketing best practices <li> <li style=>Excellent copywriting and and copyediting skills<li> <li style=>Proficient in Google Drive especially Sheets and Docs<li> <li style=>Working knowledge in creating customer lifecycle journeys targeted at activating new customers retaining existing customers and reactivating those inactive customers<li> <li style=>Building QAing automated flows<li> <li style=>Copywriting for email sales<li> <li style=>Using custom data fields merge tags or other dynamic content in email running AB tests etc<li> <ul> <p class=p1><strong>Golden Perks amp Benefits <strong><p> <ul class=ul1 style=> <li class=li1 style=>Health and Happiness Enjoy 100 employerpaid medical dental and vision insurance Get 75 premium coverage for dependents<li> <li class=li1 style=>Become an Owner Join our Employee Stock Ownership Plan and be a part owner of Golden Hippo<li> <li class=li1 style=>Boost Your Savings Maximize your retirement with a generous 401K Plan and company matching up to 35<li> <li class=li1 style=>Stand Out Get Rewarded Excel and be recognized through our KPI Bonus Win of the Week Spot Bonus and Shoutouts Program<li> <li class=li1 style=>Flexibility at Your Fingertips Work on your terms with flexible arrangements for most positions<li> <li class=li1 style=>Skyrocket Your Career Unleash your potential with unlimited room for professional growth<li> <li class=li1 style=>Thrilling Events Await Exciting virtual and inperson events that redefine fun<li> <ul> <p>The anticipated salary range for this position is $2173$2899 plus annual amp monthly KPI bonus potential<br>Salary is based on a wide range of factors that include relevant experience knowledge skills other jobrelated qualifications and geographical location<p> <p>LIRemote<p><div class=contentconclusion><p>The safety of our candidates is our highest priority When looking for a job please be aware of cyber criminals fake domains and fraudulent job offers Golden Hippo recruiters will <strong>only <strong>contact applicants from our official company email domain NAME<a href=22mailtoNAMEGOLDENHIPPOCOM22 rel=nofollow>GOLDENHIPPOCOM<a> or through our internal Applicant Tracking System Greenhouse In addition Golden Hippo recruiters will <strong>never<strong> text you<strong> <strong>send you checks or ask you to disclose personal financial details If you receive any suspicious communications regarding an open position or a job offer please contact Golden Hippo directly at <a href=22mailtotalentacquisitiongoldenhippocom22 rel=nofollow>safetygoldenhippocom<a> to verify its validity<p> <p><a href=22httpswwwgoldenhippocominternetsafety22 rel=nofollow target=blank>Click here to learn more about general internet safety and our hiring practices <a><p> <p><a href=22httpswwwgoldenhippocomprivacynoticetojobapplicants22 rel=nofollow target=blank>Click here to view our Privacy Notice to Job Applicants <a><p><div><img src=httpsremotivecomjobtrack1900204blankgifsource=publicapi alt=>
CRM Manager
Company: Rocket Money
Location: USA
Posted Mar 13, 2024
<p class=jobDescription> <p> <strong> ABOUT ROCKET MONEY 🔮 <strong> <p> <p> Rocket Moneys mission is to empower people to live their best financial lives Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money ultimately giving them a leg up on their financial journey <p> <p> We are seeking a CRM Manager to join the CRM team <p> <p> <strong> ABOUT THE ROLE 🤹♀️ <strong> <p> <p> Within Rocket Money we see our CRM program as an extension of our product With over 200 triggered campaigns geared towards activating engaging and retaining members our small albeit mighty CRM team is looking for a CRM associatemanager to help us further accelerate With a focus on activation engagement and retention you will be responsible for both setting up campaigns measuring results and socializing learnings to both senior leaders and cross department <p> <p> Our CRM program comprises of push email content card native cards in our mobile app that we can personalize and inapp popups full screen takeovers in our mobile app that we can personalize We also use our CRM program to vapor test concepts validate demand by assessing interest You will work with multiple members of the larger product team to setup experiments so we can together learn where to focus our energies <p> <p> This is a great opportunity for the right candidate to learn from industry veterans that have continually demonstrated their ability of moving metrics in the right direction <p> <p> Specifically you will <p> <ul> <li> <p> Support CRM leadership increase throughput by executing campaigns in Braze and measuring results in Amplitude <p> <li> <li> <p> Within Braze you will manage audience segments set triggered campaigns that are cross platform and set up customer journies <p> <li> <li> <p> Ingest learnings from campaigns to provide recommendations on iterative tests by providing hypothesis and how we plan to measure validate success <p> <li> <li> <p> Partner with design team to share direction for campaigns and work through iterations to create assets <p> <li> <li> <p> Stay uptodate with industry trends and best practices in email marketing and CRM <p> <li> <ul> <p> <strong> ABOUT YOU 🦄 <strong> <p> <ul> <li> <p> You have 3+ years of experience in email marketing CRM or a related field and experience with Braze or Iterable is a plus <p> <li> <li> <p> You are skilled in running AB tests and analyzing performance metrics <p> <li> <li> <p> You possess strong analytical skills and exceptional attention to detail In fact you noticed the typo in this job spec and it stood out to you <p> <li> <li> <p> You are an excellent communicator with exceptional project management skills You have the ability to synthesize data into shareable nuggets and are a natural storyteller <p> <li> <li> <p> You thrive in a collaborative environment and have the ability to work effectively with crossfunctional teams <p> <li> <li> <p> You are passionate and driven with a hunger to learn Our promise to you is that the more you put into the role the more you will get out of it We care about your personal development and intend on challenging you in a fun way <p> <li> <li> <p> You are a doer You take initiative and are always ready to both get the job done and find additional areas of providing value <p> <li> <ul> <p> <strong> WE OFFER 💫 <strong> <p> <ul> <li> <p> Health Dental amp Vision Plans <p> <li> <li> <p> Competitive Pay <p> <li> <li> <p> Matching 401k <p> <li> <li> <p> Unlimited PTO <p> <li> <li> <p> Lunch daily <p> <li> <li> <p> Snacks amp Coffee <p> <li> <li> <p> Commuter benefits <p> <li> <ul> <p> Additional information Salary range of $90000 $130000 Base pay offered may vary depending on jobrelated knowledge skill and experience <p> <p> Rocket Money Inc is an Affirmative Action and Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability <p> <p> <p><p>
Consultant, NICE CXone
Company: TTEC Digital
Location: USA
Posted Mar 13, 2024
<p class=jobDescription> <p> At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process Our vision is the same a place where employees know they can thrive <p> <p> <p> <p> The NICE CXone Consultant is responsible for the development testing and delivery of the NICE CXone software platform This is a handson technical role for resources skilled in technical development experience You will be tasked to implement the NICE CXone software Technical experience with various Contact Center technologies including NICE CXone IVRACD VoIP Email SMS and Chat systems will be required Key responsibilities include the development of the NICE CXone product and features unit testing code reviews resolving defects encountered during the QA cycle supporting the production environment and assisting other developers in a team environment <p> <p> <p> <p> <p> <p> <strong> What Youll Be Doing <strong> <p> <ul> <li> <p> Contact Center as a Service CCaaS software management and domain experience <p> <li> <li> <p> NICE CXone and CXone Studio Experience <p> <li> <li> <p> Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages CXone Studio C <a class=fontbold underline fontbold underline fontbold underline href=httpASPNET rel=noopener noreferrer nofollow target=blank> ASPNET <a> <p> <li> <li> <p> Code and test projects <p> <li> <li> <p> Deliver highquality software on time <p> <li> <li> <p> Attend meetings and training as required <p> <li> <li> <p> Work with system analysis and project management for the successful completion of a project <p> <li> <ul> <p> <p> <p> <strong> What Youll Bring to the Role <strong> <p> <ul> <li> <p> Bachelors degree in computer science IT or engineering preferred <p> <li> <li> <p> 3 or more years experience in NICE CXone and UC environments <p> <li> <li> <p> 1 or more years of software development to include design custom and common coding JavaScript Python Java C++ and testing of real time systems <p> <li> <li> <p> 12 years of ASPNET experience C <a class=fontbold underline fontbold underline fontbold underline href=httpVSNet rel=noopener noreferrer nofollow target=blank> VSNet <a> XML Web Services etc <p> <li> <li> <p> Experience with enterprise level CCaaS architecture for complex business needs <p> <li> <li> <p> Network infrastructure experience <p> <li> <li> <p> Team Player <p> <li> <li> <p> Desire to work in a fastpaced environment <p> <li> <ul> <p> <p> <p> <strong> What You Can Expect <strong> <p> <ul> <li> <p> The anticipated range for individuals expressing interest in this position is $89000 to $110000 This position is eligible to participate in an annual incentive program Actual compensation offers to a candidate may vary based upon geographic location work experience education andor skill levels <p> <li> <li> <p> Benefits available to eligible employees include the following Medical dental vision taxadvantaged health care accounts financial and income protection benefits paid time off PTO and wellness time off <p> <li> <ul> <p> <p> <p> <p> <p> LIDD1 <p> <p> <p> <p> <strong> About Us <strong> <p> <p> TTEC Digital and our 1700+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience CX TTEC Engage is a 60000+ employee service company with customers in more than 80 countries Together we utilize a holistic approach applying solutions from two centers of excellence Engage and Digital <p> <p> <p> <p> TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity <p> <p> <p> <p> Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications <p> <p> <p> <p> LIRemoteUS <p><p>
Security Engineering Manager
Company: Taskrabbit
Location: USA
Posted Mar 13, 2024
<p class=jobDescription> <p> <strong> Taskrabbit will never use text or chat applications to conduct interviews We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several videobased interviews with our hiring teams Communications will always be conducted by taskrabbitcom domain names <strong> <p> <ul> <li> <p> Taskrabbit is a remotefirst company with employees distributed across the US and EU <p> <li> <li> <p> 5 time Best Places to Work in 2022 by BuiltIn Including Best Companies in SF Best MidSized Companies and Best Benefits <p> <li> <li> <p> DataBird journals Best Places Best Companies for Diversity 1 2019 and 2020 <p> <li> <li> <p> DataBird journals Best Places Best Companies for Women 4 2019 and 1 2020 <p> <li> <ul> <h3> <strong> Youll love working here because <strong> <h3> <ul> <li> <p> Taskrabbit is a remotefirst company We value flexibility and choice but also stay committed to regular inperson connection <p> <ul> <li> <p> The People You will be surrounded by some of the most talented supportive smart and kind leaders and teams people you can be proud to work with <p> <li> <li> <p> The Values <p> <ul> <li> <p> Care Deeply We take time to be present and partner with our team and communities <p> <li> <li> <p> Level Up We navigate through ambiguity and go the extra mile <p> <li> <li> <p> Be A Better Neighbor We build a diverse and sustainable community and encourage all voices <p> <li> <li> <p> Lead The Future Together We value entrepreneurship and are inspired by action <p> <li> <ul> <li> <li> <p> The diverse culture We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate Women make up half of our leadership team and our diversity representation is above that of the tech industry average <p> <li> <li> <p> The perks Taskrabbit offers employeepaid health insurance 401k match with immediate vesting generous and flexible time off with 2 companywide closure weeks Taskrabbit product stipends wellness + productivity + education stipends IKEA discounts reproductive health support and more <p> <li> <ul> <li> <ul> <h2> <strong> About the Role <strong> <h2> <p> As the Security Engineering Manager at TaskRabbit you will play a crucial role in safeguarding our platform and ensuring the privacy and security of our users data You will be responsible for managing a team of talented security engineers developing and implementing security strategies and enhancing our security posture This role is ideal for someone who is passionate about building and leading security teams implementing foundational security measures and ensuring compliance with industry standards such as NIST <p> <h2> <strong> What Youll Work On <strong> <h2> <ul> <li> <p> Team Development Lead a team of security engineers fostering a culture of collaboration innovation and continuous learning Develop team members skills and provide mentorship to nurture their growth <p> <li> <li> <p> Security Tooling Identify evaluate and implement foundational security tools and technologies to protect TaskRabbits infrastructure and applications Collaborate with the engineering teams to integrate security measures into the development lifecycle <p> <li> <li> <p> Data Security Enhance data security by developing and implementing data encryption access controls data protection strategies and data policies Ensure the confidentiality integrity and availability of sensitive user data <p> <li> <li> <p> Compliance Maintain and improve TaskRabbits compliance with industry standards with a particular focus on NIST and GDPR guidelines Develop and execute compliance strategies and processes conducting regular assessments and audits <p> <li> <li> <p> Incident Response Lead incident response efforts in case of security breaches including investigation containment and resolution Develop and maintain an incident response plan to minimize the impact of security incidents <p> <li> <li> <p> Security Awareness Promote a strong security culture within the organization Conduct security training and awareness programs for employees contractors and stakeholders <p> <li> <li> <p> Security Policy Development Aligning with industry best practices and compliance requirements develop update and implement monitoring reporting and preventing <p> <li> <li> <p> Risk Assessment Identify and assess security risks and vulnerabilities and work with crossfunctional teams to mitigate these risks effectively <p> <li> <li> <p> Continuous Improvement Stay uptodate with emerging security threats and technologies Continuously improve TaskRabbits security posture by implementing industry best practices and adopting new security measures <p> <li> <li> <p> Develop and maintain Security KPIs OKRs roadmaps and Security Strategy Work with teams such as Legal Data Engineering IT Operations etc to advocate for Security and align on planning <p> <li> <li> <p> Represent educate and be a champion for security <p> <li> <li> <p> Define strategy for building preventions and threat modeling from the ground up with the team <p> <li> <ul> <h2> Your Areas Of Expertise <h2> <ul> <li> <p> 7+ years of proven experience in building managing and mentoring security teams <p> <li> <li> <p> Proven ability to build and develop security teams <p> <li> <li> <p> Strong background in developing and implementing security strategies and measured metrics KPIs and performance <p> <li> <li> <p> 5+ years developing Security policies and standards company wide <p> <li> <li> <p> Extensive experience in establishing security frameworks policies and procedures to ensure the organizations security maturity <p> <li> <li> <p> Demonstrated expertise in implementing and managing security technologies and solutions to protect against emerging threats <p> <li> <li> <p> Track record of successfully leading security initiatives and driving cultural change to prioritize security within the organization <p> <li> <li> <p> Excellent communication and leadership skills to effectively collaborate with crossfunctional teams and stakeholders in promoting a securityfirst mindset <p> <li> <li> <p> Proactive approach to staying updated with the latest security trends and technologies ensuring continuous improvement and adaptation to evolving threats <p> <li> <li> <p> Experience building out a mature security program aligning to industry best practices and standards <p> <li> <li> <p> Familiarity with NIST guidelines and experience with regulatory compliance <p> <li> <li> <p> Deep knowledge of data security encryption access controls and secure coding practices <p> <li> <li> <p> Experience with incident response and crisis management <p> <li> <li> <p> Relevant certifications eg CISSP CISM CISA are preferred but not required <p> <li> <ul> <h3> <strong> About Taskrabbit <strong> <h3> <p> Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home todos such as furniture assembly handyman work moving help and much more <p> <p> At Taskrabbit we want to transform lives one task at a time As a company we celebrate innovation inclusion and hard work Our culture is collaborative pragmatic and fastpaced Were looking for talented entrepreneuriallyminded and datadriven people who also have a passion for helping people do what they love <p> <p> Together with IKEA were creating more opportunities for people to earn a consistent meaningful income on their own terms by building lasting relationships with clients in communities around the world <p> <h3> <strong> Taskrabbits commitment to Diversity and Inclusion <strong> <h3> <p> An Active Commitment to Equity within our Company and Platform <p> <p> We are an inclusive community where all who share our mission and values belong Our antiracist culture actively strengthens the knowledge understanding and awareness of underrepresented experiences and our ongoing allyship commitment Our diverse team represents the communities we serve breaking down systemic barriers and transforming lives one action at a time <p> <p> Taskrabbit is an equal opportunity employer and values diversity at our company We do not discriminate on the basis of race religion color national origin ancestry citizenship gender gender identity sexual orientation age marital status militaryveteran status or disability status Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities <p> <p> Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law <p> <p> <strong> Compensation amp Benefits <strong> <p> <p> At Taskrabbit our approach to compensation is designed to be competitive transparent and equitable total compensation consists of base pay + bonus + benefits + perks <p> <p> The base pay range for this position is $142000$197000 This range is representative of base pay only and does not include any other total cash compensation amounts such as company bonus or benefits Final offer amounts may vary from the amounts listed above and will be determined by factors including but not limited to relevant experience qualifications geography and level <p><p>
Senior Consultant, NICE CXone
Company: TTEC Digital
Location: USA
Posted Mar 13, 2024
<p class=jobDescription> <p> At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process Our vision is the same a place where employees know they can thrive <p> <p> <p> <p> The NICE CXone Senior Engineer is responsible for the overall development testing and delivery of the NICE CXone software platform This is a handson highly technical role for resources skilled in both business and technical consulting experience You will be tasked to implement the NICE CXone software Technical experience with various Contact Center technologies including NICE CXone IVRACD VoIP Email SMS and Chat systems will be required Key responsibilities include all tiers of the technology including but not limited to design and development of our products and features unit testing code reviews resolving defects encountered during the QA cycle supporting the production environment and assisting other developers in a team environment utilizing agile or waterfall development processes <p> <p> <p> <p> <p> <p> <strong> What Youll Be Doing <strong> <p> <ul> <li> <p> Recognized as an external and internal thought leader within CX transformation Process Automation Digital Transformation and Omnichannel technologies <p> <li> <li> <p> Exercises wide latitude in determining objectives and approaches to engagements <p> <li> <li> <p> Influences client leadership to establish overall business relationship and engagement strategy Is primarily clientfocused however does have some responsibility for internal functional matters and partner engagements <p> <li> <li> <p> Works on issues that impact designselling success future concepts and product offerings <p> <li> <li> <p> Ability to mentor Software Engineers <p> <li> <li> <p> Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages CXone Studio C <a class=fontbold underline fontbold underline fontbold underline href=httpASPNET rel=noopener noreferrer nofollow target=blank> ASPNET <a> <p> <li> <li> <p> Design and present projects to improve current process and overall platform <p> <li> <li> <p> Code and test projects <p> <li> <li> <p> Deliver highquality software on time <p> <li> <li> <p> Attend meetings and training as required <p> <li> <li> <p> Work with system analysis and project management for the successful completion of a project <p> <li> <ul> <p> <p> <p> <strong> What You Bring to the Role <strong> <p> <ul> <li> <p> Bachelors degree in computer science IT or engineering preferred <p> <li> <li> <p> 5 or more years experience in NICE CXone and UC environments <p> <li> <li> <p> 3 or more years of software development to include design custom and common coding JavaScript Python Java C++ and testing of real time systems <p> <li> <li> <p> Experience with enterprise level CCaaS architecture for complex business needs <p> <li> <li> <p> Network infrastructure experience <p> <li> <li> <p> Experience creating and presenting to executive level stakeholders technical and nontechnical <p> <li> <li> <p> Team Player <p> <li> <li> <p> Desire to work in a fastpaced environment <p> <li> <li> <p> Excellent customerfacing presentation skills with the ability to develop new solution pitches value propositions and demo experiences <p> <li> <li> <p> Existing knowledge andor industry certifications for NICE CXone and process automation technologies <p> <li> <li> <p> Contact Center as a Service CCaaS software management and domain experience <p> <li> <li> <p> NICE CXone and CXone Studio Experience <p> <li> <li> <p> 13 years of ASPNET experience C <a class=fontbold underline fontbold underline fontbold underline href=httpVSNet rel=noopener noreferrer nofollow target=blank> VSNet <a> XML Web Services etc <p> <li> <ul> <p> <p> <p> <strong> What You Can Expect <strong> <p> <ul> <li> <p> The anticipated range for individuals expressing interest in this position is $120000 to $140000 This position is eligible to participate in an annual incentive program Actual compensation offers to a candidate may vary based upon geographic location work experience education andor skill levels <p> <li> <li> <p> Benefits available to eligible employees include the following Medical dental vision taxadvantaged health care accounts financial and income protection benefits paid time off PTO and wellness time off <p> <li> <ul> <p> <p> <p> <p> <p> LIDD1 <p> <p> <p> <p> <strong> About Us <strong> <p> <p> TTEC Digital and our 1700+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience CX TTEC Engage is a 60000+ employee service company with customers in more than 80 countries Together we utilize a holistic approach applying solutions from two centers of excellence Engage and Digital <p> <p> <p> <p> TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity <p> <p> <p> <p> Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications <p> <p> <p> <p> LIRemoteUS <p><p>
Total Rewards Billing Reconciliation Specialist
Company: Newfront
Location: USA
Posted Mar 13, 2024
<p class=jobDescription> <p> Insurance is a trillion dollar market that is fundamental to society yet it has not modernized until now <p> <p> <p> <p> Newfront is building the modern insurance experience <p> <p> <p> <p> Weve reimagined the experience for clients prospects and employees altering the way people create understand select transact and use insurance Were changing the approach so that it starts and ends with the client not the product and empowering people for moments that matter <p> <p> <p> <p> Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts Were a technologydriven company with DEampI in our DNA <a class=fontbold underline fontbold underline postingslink href=httpswwwnewfrontcomcareersourvalues rel=noopener noreferrer nofollow target=blank> and strong values <a> we believe people matter most <p> <p> <p> <p> Our mission is to define the future of the insurance industry while instilling a high performance culture in combination with living our Work Love Play ethos each day We value balanced lives and are passionate about creating a culture of wellness that results in healthier happier and more productive employees and more successful clients <p> <p> <p> <p> <p> <p> The Billing Reconciliation Specialist role is responsible for setting up and maintaining Billing Reconciliation services for a large number of clients of varying size and complexity This role will be responsible for auditing and oversight of work performed by outsourced partners A strong understanding of health and welfare benefits is required <p> <p> <strong> <strong> <p> <p> We are a team of diverse HR Payroll and Benefit professionals who like to work hard and have fun while doing it We like to help our clients create a great place to work We possess a broad cross section of experience spanning multiple industries and specialties On our team staff are exposed to a broader cross section of HR Payroll and benefit experiences and complexities than possible in an internal role <p> <p> <p> <p> We are excited each day by the diversity of client interactions and unique challenges such as mergers and acquisitions layoffs rapid expansions complex HR and payroll matters technology and competing employment laws <p> <p> <p> <p> This position is a salaried exempt and fulltime role and reports to the Administrative Services Practice Lead This position is 100 remote within USA with the option to work from any of Newfronts office locations LIRemote <p> <p> <p> <p> <p> <p> <strong> What Youll Be Responsible for include the following to develop solutions that fit client needs challenges and goals <strong> <p> <ul> <li> <p> Oversee and audit monthly billing reconciliation on behalf of clients This will include auditing of various carrier bills such as medical dental vision and ancillary plans to enrollment census data <p> <li> <li> <p> Determine cause of discrepancies research appropriate records or documents as needed to verify variances and identify changes in enrollment or status <p> <li> <li> <p> Work with 3rd party partners carriers and client teams to research and resolve discrepancies in a timely manner <p> <li> <li> <p> Support and manage existing and prospective client relationships providing excellent customer service <p> <li> <li> <p> Manage various benefit administration tasks as needed on behalf of clients including but not limited to enrollments research audit and review of data to ensure accuracy <p> <li> <li> <p> Other duties and responsibilities may be assigned <p> <li> <ul> <p> <strong> To perform this position successfully an individual must be able to perform each essential duty satisfactorily Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions <strong> <p> <p> <p> <p> <strong> What you bring to the table <strong> <p> <ul> <li> <p> Excellent communication skills written public speaking and presentation preparation <p> <li> <li> <p> Exceptional telephonevideo etiquette for customer service environment professionalism and tact <p> <li> <li> <p> Proficient knowledge and use of Microsoft Office and intermediate complexities of features Expert knowledge of Excel preferred <p> <li> <li> <p> Proficient knowledge and ability to learn and implement Newfront Client technology systems <p> <li> <li> <p> Ability to be resourceful take initiative solve problems and offer solutions <p> <li> <li> <p> Works well with others in a fastpaced environment and be responsive to coworkers and colleagues Ability to train and give feedback <p> <li> <li> <p> Adaptability and flexibility to respond to client and team needs <p> <li> <li> <p> Excellent time management skills and ability to manage competing priorities and high volumes <p> <li> <li> <p> Ability to learn and adopt use of technology systems and software applications <p> <li> <li> <p> Ability to multitask understand urgency and deal with changing priorities and deadlines <p> <li> <li> <p> Ability to review client deliverables to ensure accuracy <p> <li> <li> <p> Intermediate project management skills and systems knowledge <p> <li> <li> <p> Ability to forge relationships and build trust with clients team and carriers <p> <li> <ul> <p> <p> <p> <strong> Education and Experience <strong> <p> <ul> <li> <p> Minimum of 35 years of work experience in a benefit related role <p> <li> <li> <p> Benefits administration experience required <p> <li> <li> <p> Experience with a variety of Benefit Administration platforms preferred <p> <li> <ul> <p> <p> <p> <p> <p> The pay range for this position in California Washington Colorado and New York at commencement of employment is expected to be between $79200 and $99000yr however base pay offered may vary depending on multiple individualized factors including market location jobrelated knowledge skills and experience The total compensation package for this position may also include other elements including a bonus restricted stock units and discretionary awards in addition to a full range of medical financial andor other benefits including 401k eligibility and various paid time off benefits such as vacation sick time and parental leave dependent on the position offered Details of participation in these benefit plans will be provided if an employee receives an offer of employment If hired employee will be in an atwill position and the Company reserves the right to modify base salary as well as any other discretionary payment or compensation program at any time including for reasons related to individual performance Company or individual departmentteam performance and market factors <p> <p> <p> <p> <strong> At Newfront we are committed to hiring diverse talent and supporting an inclusive workplace environment If you are excited about a role at Newfront but feel youre missing a few of the qualifications we still encourage you to apply and tell us about yourself You may just be the next Newfront team member that we are looking for <strong> <p> <p> <p> <p> Newfront is proud to be an equal opportunity workplace Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin genetic information disability veteran status or any other applicable status protected by state or local law <p> <p> <p> <p> If you require reasonable accommodations throughout the application or interview process please contact us at careersnewfrontcom For information regarding how Newfront collects and uses personal information please review our <a class=fontbold underline fontbold underline postingslink href=httpswwwnewfrontcomprivacy rel=noopener noreferrer nofollow target=blank> <u> Privacy Policy <u> <a> <p><p>
VP, Sales Operations
Company: ExtraHop
Location: USA
Posted Mar 13, 2024
<p class=jobDescription> <p> ExtraHop is looking for an experienced <strong> Sales Operations Leader <strong> to join our team This is a unique opportunity to buildout a sales program in a high visibility role that reports to the Chief Revenue Officer <p> <p> As with all Sales Ops roles there is no one thing that you would be responsible for but rather across many disciplines from Sales Strategy Sales Tools Forecast Management Order Management CPQ Territory Planning Capacity Planning Quota Planning Reporting and Rules of Engagement You will also have the unique ability to play to your strengths and learn new things along with us <p> <p> In fact any given day you may be evaluating a new tool creating a new initiative from scratch or carving out new global territories You would work closely with the field sales team and sales management and would develop and strengthen close relationships outside of sales with Marketing Finance and other teams <p> <h3> <strong> Duties amp Responsibilities <strong> <h3> <ul> <li> <p> Work closely with finance sales management marketing and customer success teams to create and prioritize reporting needs and develop business requirements <p> <li> <ul> <h3> <strong> Reporting amp Analytics <strong> <h3> <ul> <li> <p> Set operating cadence and reporting with Sales leadership to ensure execution against plan <p> <li> <li> <p> Maintain and develop regular reporting on key sales metrics pipeline health and enable the early identification of trends affecting the business and promote the sharing of best practices across the sales organization <p> <li> <li> <p> Support weekly and monthly reporting and forecasting for the sales organization identifying significant changes and trends and recommendations for action that will materially impact the companys growth trajectory <p> <li> <li> <p> Analyze sales rep productivity sales performance results generate metric reports and provide recommendations to sales management <p> <li> <ul> <h3> <strong> Process Management <strong> <h3> <ul> <li> <p> Gather requirements and project manage changes to our sales technology that result in improvements in sales rep productivity by identifying gaps and evaluatingimplementing new ideas tools and processes <p> <li> <li> <p> Assist and train the Sales and Customer Success teams with quotetoorder process <p> <li> <li> <p> Resolve operational issues in close collaboration with Finance and Legal team <p> <li> <li> <p> Enhance sales productivity and output with effective processes and tools <p> <li> <ul> <h3> <strong> Planning Administration amp Strategy <strong> <h3> <ul> <li> <p> Partner closely with senior leadership to develop and manage actionable measurable projects that accelerate sales growth and improve sales processes and operations on a global scale <p> <li> <li> <p> Collaborate with Sales Management to set up maintain and modify sales territories and assist with the comprehensive analysis of territory alignment and optimization decisions <p> <li> <li> <p> Help drive strategic planning and capacity analysis in conjunction with Finance for the sales organization <p> <li> <li> <p> Collaborate on Sales Compensation and Quota Planning in tandem with Finance <p> <li> <li> <p> Territory Planning Territory Target Accounts Key Verticals Productivity Analysis <p> <li> <li> <p> Manage deal desk and assist in the structuring approval and closure of complex license sales collaborating with legal finance and customer operations <p> <li> <li> <p> Effectively manage the Sales Operations team to deliver on strategic engagements and program deliverables <p> <li> <li> <p> Build and manage a Sales Operations team as the organization grows <p> <li> <ul> <h3> <strong> Salesforcecom Optimization <strong> <h3> <ul> <li> <p> Play a leading role in the administration customization and continuous evolution of our SFDC instance <p> <li> <li> <p> Ensure data integrity with the appropriate level of automation data validation and user training <p> <li> <li> <p> Support the Marketing and Customer Success organizations with their SalesForce driven and integration requirements <p> <li> <li> <p> Train and support to our Salesforcecom users <p> <li> <ul> <h3> <strong> Qualifications <strong> <h3> <ul> <li> <p> Salesfriendly strong desire to help the field teams with exceptionally strong communication skills including experience effectively communicating with senior management <p> <li> <li> <p> Comfortable and able to thrive in a fastpaced environment and resultsoriented team environment <p> <li> <li> <p> Salesforce superuser <p> <li> <li> <p> Proven experience leading a Sales Operations function with direct involvement in supporting sales strategy organizational design talentperformance management incentive compensation and sales force automation activities <p> <li> <li> <p> Excellent quantitative and analytical skills <p> <li> <li> <p> Strong operational and financial modeling experience <p> <li> <li> <p> Datadriven with strong creative problemsolving skills <p> <li> <li> <p> 15+ years experience in SalesBusiness Operations 10+ years in leading and managing a scaled and multifaceted team <p> <li> <li> <p> Bachelors degree or equivalent <p> <li> <ul> <p> <em> $177000$239000 + benefits+ options <em> <p> <p> <em> Applicants must be authorized to work for ANY employer in the US We are unable to sponsor or assume sponsorship of an employment Visa at this time <em> <p><p>
Director, Systems Engineering
Company: Red Canary
Location: USA
Posted Mar 13, 2024
<p class=jobDescription> <p> <strong> Who We Are <strong> <p> <p> Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats Were a cyber security company who protects supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats <p> <p> <p> <p> The combination of our marketdefining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry Were united in our commitment to customers and grounded in our values which earned us a place on the Forbes Best Startup Employers 2022 list If our mission resonates with you lets talk <p> <p> <p> <p> <strong> What We Believe In <strong> <p> <p> Do whats right for the customer <p> <p> Be kind and authentic <p> <p> Deliver great quality <p> <p> Be relentless <p> <p> <p> <p> <strong> Challenges You Will Solve <strong> <p> <p> The Systems Engineering team at Red Canary is responsible for governance of our public cloud estates including access controls into implementation of least privilege principles within and networking among our various public cloud accounts subscriptions and projects They are tasked with creating strong guardrails within which all teams using public cloud assets at Red Canary can operate freely and safely They are also responsible for maintenance of our infrastructure as code repositories to ensure consistency within our development teams and to protect the organization from supply chain threats And finally they provide development and operations support for teams within Red Canary that do not have development or operations capabilities <p> <p> <p> <p> As our Director Systems Engineering you will be responsible for establishing the roadmap for the team and directing efforts to deliver the roadmap You will establish and deepen relationships with the product development team to empower your team to operate as partners with development to affect security related architectural changes with the product environment With your solid understanding of cloud environments project management consensus building and resourcefulness you will drive projects to reduce technical risk within the organization and to enable Canaries to operate safely and effectively <p> <p> <p> <p> <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> Establish and deliver a strategic roadmap aligned to the team charter <p> <li> <li> <p> Lead a highperforming team to manage support performance and improvement of critical IT systems including AWS Infrastructure Azure Infrastructure GCP Infrastructure Linux servers Infrastructure as Code IaC and automation tools <p> <li> <li> <p> Champion the team charter with business stakeholders <p> <li> <li> <p> Provide technical expertise and leadership on the technologies listed above <p> <li> <li> <p> Provide leadership and guidance on technical project planning execution and performance monitoring <p> <li> <li> <p> Mentor and develop members of the system engineering team <p> <li> <li> <p> Ensure IT systems are adhering to security policies and guardrails minimizing operational incidents <p> <li> <li> <p> Drive a fantastic internal customer experience for technical solution building <p> <li> <li> <p> Design and implement solutions to enable Red Canary technologists to reach maximum productivity <p> <li> <li> <p> Respond to and resolve issues reported by employees by debugging performing root cause analysis and working closely with internal and external support teams <p> <li> <ul> <p> <p> <p> <strong> What Youll Bring <strong> <p> <ul> <li> <p> 5+ years of experience leading IT Engineering teams <p> <li> <li> <p> Demonstrated success managing cloudonly infrastructure with infrastructure as code <p> <li> <li> <p> Demonstrated success managing a large number of disparate SaaS systems complex integrations and automations <p> <li> <li> <p> Experience having designed implemented and documented CICD strategy for management of infrastructure as code <p> <li> <li> <p> Demonstrated success building a highperforming cloud engineering team <p> <li> <li> <p> An indepth knowledge infrastructure as code technologies preferably Terraform and their application in cloud environments AWS Azure GCP kubernetes <p> <li> <li> <p> Handson engineering experience and knowledge specifically within AWSAzureGCP and MacOSheavy environments <p> <li> <li> <p> A demonstrated ability to use continuous improvement methods with cloud systems and key processes <p> <li> <li> <p> A track record of collaborating in a cross functional environment <p> <li> <li> <p> A high degree of empathy for the Customer and feel the only measure of success is how well our products fulfill customer needs <p> <li> <li> <p> A positive attitude and default to action <p> <li> <li> <p> Excellent communication skills <p> <li> <ul> <p> <p> <p> <p> <p> Targeted base salary $225000 + bonus eligibility and equity depending on experience <p> <p> <p> <p> <em> Benefit Highlights <em> <p> <p> <em> 100 Paid Premiums <em> <strong> <em> <em> <strong> <em> Red Canary offers a 100 paid plan option for medical dental and vision for you and your dependents No waiting period <em> <p> <p> <em> Health amp Wellness Access to mental health services Employee Assistance Program and additional programs to incentivize healthy habits <em> <p> <p> <em> Fertility Benefits All new hires are eligible for benefits as of their first day <em> <p> <p> <em> Flexible Time Off Take the time you need to recharge including vacation sick bereavement jury duty and holidays <em> <p> <p> <em> Paid Parental Leave Full base pay to bondcare for your new child <em> <p> <p> <em> PreTax Plans Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA HRA and HSA with employer funding to offset out of pocket health care expenses <em> <p> <p> <em> Flexible Work Environment With 60 remote workforce Canaries can work virtually from almost anywhere in the US <em> <p> <p> <p> <p> <em> The application deadline is March 29th 2024 <em> <p> <p> <p> <p> <strong> Why Red Canary <strong> <p> <p> Red Canary is where people embody our mission to improve security outcomes for all People work hard to maintain a culture that encourages authenticity in order to do your best work Our people are driven and committed to finding the best security outcomes delivering real and actionable answers and being transparent along the way <p> <p> <p> <p> At Red Canary we offer a very rich benefits program to our fulltime team members so they can focus on their families and improving our customers security For a full list of benefits please review our Benefits Summary <p> <p> httpsresourceredcanarycomrs003YRU314imagesRedCanary2024BenefitsSummarypdfversion=0 <p> <p> <p> <p> <em> Individuals seeking employment at Red Canary are considered without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation <em> <p><p>
Talent Acquisition Operations - (Contractor Management)
Company: Renaissance
Location: USA
Posted Mar 13, 2024
<p class=jobDescription> <p> <p> <h2> Company Description <h2> <p> When you join Renaissance® you join a global leader in preK12 education technology Renaissances solutions help educators analyze customize and plan personalized learning paths for students allowing time for what matterscreating energizing learning experiences in the classroom <p> <p> Our fiercely passionate employees and educational partners have helped drive phenomenal student growth with Renaissance solutions being used in over onethird of US schools and in more than 100 countries worldwide <p> <p> Every day we are connected to our mission by exemplifying our values trust each other win together strive for the best own our actions and grow and evolve <p> <p> <p> <h2> Job Description <h2> <p> As a Talent Acquisition TA Operations Specialist II you will manage and facilitate recruiting operational areas and activities that ensure consistency and secure top talent <p> <p> <strong> In this role you will <strong> <p> <ul> <li> <p> Act as subject matter expert and handle the execution of the daytoday operations of our contractor program support requests to onboard and offboard contractors <p> <li> <li> <p> In partnership with the TA team assist in Talent Acquisition coordination activities <p> <li> <li> <p> Ensure uptodate process documentation <p> <li> <li> <p> Partner to implement strategies necessary to achieve defined objectives ensure measurement mechanismsprocesses are followed to assess progress <p> <li> <li> <p> Participate in creation of resources and training of new TA employees and hiring managers <p> <li> <li> <p> Work with the TA Ops Manager to develop and promote ideas for process improvements for more equitable streamlined and scalable Talent Acquisition practices <p> <li> <li> <p> Partner with assigned recruiting system vendors and manage the TA process around these vendors <p> <li> <li> <p> Participate in the collection analysis and presentation of metrics related to candidatehiring experience contract management and other key elements as requested <p> <li> <li> <p> Organize and handle resources for TA team which may include SharePoint general Inbox and Calendar <p> <li> <li> <p> Maintain compliance with government regulations <p> <li> <li> <p> Drive adherence to company policies and procedures <p> <li> <ul> <p> <p> <h2> Qualifications <h2> <p> <strong> You should have <strong> <p> <ul> <li> <p> 2+ years experience in contractor program management and recruiting operations <p> <li> <li> <p> Onboarding applicant tracking system and TA analytics experience a plus <p> <li> <li> <p> Knowledge of talent acquisition standard contractor management processes laws policies and procedures <p> <li> <li> <p> Ability to handle confidential information appropriately <p> <li> <li> <p> Comfort in communicating at all levels of the organization and applying skills and expertise to inspire and influence the organization to action <p> <li> <li> <p> Clear and direct written and verbal communication skills <p> <li> <li> <p> The ability to operate effectively in an ambiguous environment and accept changes as they arise <p> <li> <ul> <p> <strong> Bonus Points <strong> <p> <ul> <li> <p> Competence and desire for continuous learning and management of emerging HR Technology <p> <li> <ul> <p> <p> <h2> Additional Information <h2> <p> All your information will be kept confidential according to EEO guidelines <p> <p> Salary Range $56100 to $77200 This range is based on national market data and may vary by location <p> <p> <strong> Benefits <strong> <p> <ul> <li> <p> World Class Health Benefits Medical Prescription Dental Vision Telehealth <p> <li> <li> <p> Health Savings and Flexible Spending Accounts <p> <li> <li> <p> 401k and Roth 401k with company match <p> <li> <li> <p> Paid Vacation and Sick Time Off <p> <li> <li> <p> 12 Paid Holidays <p> <li> <li> <p> Parental Leave 20 total weeks with 14 weeks paid amp Milk Stork program <p> <li> <li> <p> Tuition Reimbursement <p> <li> <li> <p> Life amp Disability Insurance <p> <li> <li> <p> Wellbeing and Employee Assistance Programs <p> <li> <ul> <p> Frequently cited statistics show that some women underrepresented individuals protected veterans and individuals with disabilities may only apply to roles if they meet 100 of the qualifications At Renaissance we encourage all applications Roles evolve over time especially with innovation and you may be just the person we need for the future <p> <p> EQUAL OPPORTUNITY EMPLOYER <p> <p> Renaissance is an equal opportunity employer and does not discriminate with respect to any term condition or privilege of employment based on race color religion sex sexual orientation gender identity or expression age disability military or veteran status marital status or status of an individual in any group or class protected by applicable federal state or local law <p> <p> REASONABLE ACCOMMODATIONS <p> <p> Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws If accommodation is needed to participate in the job application or interview process please contact Talent Acquisition <p> <p> EMPLOYMENT AUTHORIZATION <p> <p> Applicants must be authorized to work for any employer in the United States We are unable to sponsor or take over sponsorship of an employment Visa at this time <p> <p> <p> <p> For information about Renaissance visit httpswwwrenaissancecom <p><p>
Principal Architect, NICE CXone
Company: TTEC Digital
Location: USA
Posted Mar 13, 2024
<p class=jobDescription> <p> At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process Our vision is the same a place where employees know they can thrive <p> <p> <p> <p> As the Senior CCaaS Architect you will engineer and design the most complex Contact Center applications imaginable You are the subject matter expert who understands operational impacts of technology decisions and can easily explain to both technical and nontechnical stakeholders the importance of technology and the impacts to the business You will own the software development experience Be responsible for API integrations and Web service experiences You will formulate ideas into solutions Your handson programming knowledge of databases middleware and 3rd party application and integrations will be instrumental to the success of Client engagements Ability to function in a pre and post sales role You will work autonomously as well as with a team of engineers sales folks pre and post sales Clients and other industry leaders If you are a seasoned developersoftware architect let us know and apply today <p> <p> <p> <p> <p> <p> <strong> What Youll Be Doing <strong> <p> <ul> <li> <p> Leverage relationships to establish credibility Lead and participate in the initial opportunity qualification data gathering and solution development with TTEC Digital and partners <p> <li> <li> <p> Lead technical resources for CCaaS implementations on client projects <p> <li> <li> <p> Create technical documentation for detailed designs and customer requirements <p> <li> <li> <p> Ownership and responsibility for endtoend design of the technical architecture including Routing strategy ACD and IVR design API approach and external data integrations AI Concepts Design and maintain reusable code libraries <p> <li> <li> <p> Mentor junior level consultants <p> <li> <li> <p> Advise on testing strategy and provide input into test plans <p> <li> <li> <p> Participate in client requirements discovery meetings with Senior Business andor IT Execs down through Middle Management andor Analysts <p> <li> <li> <p> Leverage TTECs Solutions Framework in informal requirements meetings or facilitated workshops <p> <li> <li> <p> Document critical business andor IT requirements and compelling events requiring the client to make a change <p> <li> <li> <p> Identify and develop transformation roadmaps and quantifiable business cases <p> <li> <li> <p> Conduct solution design meetings with TTEC Digital Partners and client personnel to confirm solution scope and the design required to fulfill requirements <p> <li> <li> <p> Collaborate internally to develop detailed design solutions including the technology stack bill of material configurations architecture diagrams <p> <li> <li> <p> Develop and deliver Solution Review presentations <p> <li> <li> <p> Participate in field Professional Services and Managed Services communications with Partners to resolve presales design and configuration questions <p> <li> <li> <p> Develop and Present Solutions to the Client Support Deal Closure <p> <li> <li> <p> Support Proposal and Solution Overview documents <p> <li> <li> <p> Operate as a contributor role for RFP Response Development <p> <li> <li> <p> Support the preparation of materials to Cisco and the internal Bid Assurance processes <p> <li> <li> <p> Participate in Client Meeting Solution Reviews with Sales and Partners <p> <li> <li> <p> Contribute to ROI Business Case production <p> <li> <li> <p> Responsible for estimating and supervising technical efforts for all phases of the project <p> <li> <li> <p> Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs <p> <li> <li> <p> Deliver the entire TTEC Digital value proposition and be a thought leader for CX Transformation <p> <li> <li> <p> Provide insights on competitor service offerings <p> <li> <ul> <p> <p> <p> <strong> What You Bring to the Role <strong> <p> <ul> <li> <p> Bachelors degree in computer science IT or engineering preferred <p> <li> <li> <p> 10 or more years experience in Contact Center and UC environments <p> <li> <li> <p> 5 or more years of NICE CXone software development to include design custom and common coding JavaScript Python Java C++ and testing of real time systems <p> <li> <li> <p> Experience creating a roadmap designing planning documenting and implementing end to end architecture using the latest technologies such as Genesys Pure Cloud Five9 Amazon Connect Cisco Avaya inContactNICE CXOne andor other cloud telephony platform NICE CXone highly preferred <p> <li> <li> <p> Experience with enterprise level CCaaS architecture for complex business needs <p> <li> <li> <p> Cloud Network infrastructure experience <p> <li> <li> <p> Experience creating and presenting to executive level stakeholders technical and nontechnical <p> <li> <li> <p> Existing knowledge andor industry certifications for Webex Collaboration Amazon Connect Genesys EngageCloud Google CCAI NICE CXone Verint Calabrio CRMs and process automation technologies <p> <li> <ul> <p> <p> <p> <strong> What You Can Expect <strong> <p> <ul> <li> <p> The anticipated range for individuals expressing interest in this position is $170000 to $215000 This position is eligible to participate in an annual incentive program Actual compensation offers to a candidate may vary based upon geographic location work experience education andor skill levels <p> <li> <li> <p> Benefits available to eligible employees include the following Medical dental vision taxadvantaged health care accounts financial and income protection benefits paid time off PTO and wellness time off <p> <li> <ul> <p> <p> <p> <p> <p> LIDD1 <p> <p> <p> <p> <strong> About Us <strong> <p> <p> TTEC Digital and our 1700+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience CX TTEC Engage is a 60000+ employee service company with customers in more than 80 countries Together we utilize a holistic approach applying solutions from two centers of excellence Engage and Digital <p> <p> <p> <p> TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity <p> <p> <p> <p> Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications <p> <p> <p> <p> LIRemoteUS <p><p>
Salesforce Consultant, Service Cloud Voice
Company: NeuraFlash
Location: USA
Posted Mar 13, 2024
<div class=contentintro> <div class=h3>About NeuraFlash<div> <p>We are a leading AI and Consulting Partner of Amazon amp Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences Our expertise spans across the Amazon ecosystem with Amazon Connect Lex amp Contact Lens and Salesforce ecosystem with Service Cloud Voice Einstein Bots and Digital Channels Service Cloud Field Service CPQ MuleSoft and Einstein Analytics We are experts in building experiences grounded in data that transform and optimize the employee and customer journey<p> <div class=h3>What sets NeuraFlash apart<div> <p>At NeuraFlash our people form the core of our business and the soul of our brand We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions Youll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders NeuraFlash is on the forefront of cuttingedge technologies and we understand by investing in you were investing in ourselves<p> <div> <div class=h3><strong>YOULL HAVE THE OPPORTUNITY TO<strong><div> <ul style=> <li style=>Facilitate business process reviews to identify customer requirements and processes<li> <li style=>Create visual diagrams illustrating customer business processes<li> <li style=>Create user stories based on customer requirements<li> <li style=>Configure Salesforce Service Cloud Voice and Amazon Connect solutions<li> <li style=>Develop technical requirements and specifications for customers and the technical delivery team<li> <li style=>Learn and drive best practice contact center design into each and every aspect of solution delivery<li> <li style=>Effectively manage aspects of projects and customer communications<li> <li style=>Deliver customer end user training and documentation<li> <li style=>Configure Salesforce Solutions using pointandclick tools available on the platform eg Process Builder and Visual Flows<li> <li style=>Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers<li> <li style=>Acquire new technical expertise and understanding of latest Salesforce features and major launches<li> <li style=>Understanding of Contact Center routing strategies in Salesforce and Amazon Connect<li> <ul> <div class=h3><strong>REQUIRED QUALIFICATIONS<strong><div> <ul style=> <li style=>1+ years project experience in a handson position<li> <li style=>1+ years of experience with Salesforce in a development or configuration capacity<li> <li style=>Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases<li> <li style=>Solid Understanding of Salesforce Platform and its architecture<li> <li style=>Experience building Custom Applications Lightning Experience Visual Flows and Process Builders within Salesforce<li> <li style=>Understanding of Release Management Application Lifecycle Management Development Lifecycle and Deployment Best Practices and Governance<li> <li style=>Client facing experience in the following areas PreSales Activities Project ManagementOwnership Discovery and Design Delivering Solution Options to Customers and Enterprise Application Architecture<li> <ul> <div class=h3><strong>PREFERRED SKILLS<strong><div> <ul style=> <li style=>Any Salesforce Certifications are a plus preferably Salesforce Service Cloud Experience Cloud or Sales Cloud<li> <li style=>Detailoriented and a strong team player with great communication skills<li> <li style=>Keep an open mind and must be flexible to change<li> <ul> <p><strong>Nice to haves<strong><p> <ul style=> <li style=>Contact Center architecture knowledge<li> <li style=>Working knowledge of voip communication protocols like SIP WebRTC<li> <li style=>Experience building contact centers based on Amazon Connect Contact Center solution<li> <li style=>Experience with Workforce Management solutions<li> <li style=>Experience working with outbound dialers campaign management<li> <ul> <div class=contentconclusion> <div class=h3>Whats it like to be a part of NeuraFlash<div> <ul style=> <li style=>Remote amp InPerson Whether you work out of our HQ in Massachusetts one of our regional hubs our India office or youre one of over half of our NeuraFlash Family who work remotely were focused on keeping everyone connected and unified as one team<li> <li style=>Travel Get ready to pack your bags and hit the road For certain roles travel is an exciting part of the job with an anticipated travel commitment of up to 25 So if you have a passion for adventure and dont mind a little jetsetting this opportunity could be your ticket to exploring new places while making a positive impact on clients<li> <li style=>Flexibility Do you have to take the dog to the vet pick up the kids from school or the inlaws from the airport We know that a perfect 95 isnt possible So you have to jump out to do any of those no problem We build a culture of trust and understanding We value good work not the hours in which you get it done<li> <li style=>Collaboration You have a voice here If you work with a team of smart people like we do its a nobrainer to take suggestions and feedback on how to keep NeuraFlash thriving Our executive team holds town halls amp company meetings where they address any suggestions or questions asked no matter how big or small<li> <li style=>Celebrate Often We take our work seriously but we dont take ourselves too seriously Whether it is an arm wrestling contest costume party or ugly holiday sweaters our teams love to have fun And while we work hard we dont forget to slow down and celebrate the big things and the small things together<li> <ul> <div class=h3>The Flashy Perks<div> <ul style=> <li style=>Be in the right space Work at the forefront of AI amp Innovation on the Salesforce and AWS Platforms<li> <li style=>Growth In 2023 we grew our team by 21 and we plan to do the same again this year Theres no limit to where your career at NeuraFlash can go<li> <li style=>LampD Program We are invested in your success This program was built to help our employees advance in their career in Salesforce and at NeuraFlash<li> <li style=>The Buddy Program Each new team member is assigned a mentor to help them acclimate at NeuraFlash<li> <li style=>Monthly amp Weekly Socials We hold monthly amp weekly virtual socials to have more opportunities to be together<li> <ul> <p class=p1><em>Location NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle For those that prefer an office setting this role may be based in any of our hub locations within the United States and India If you prefer to work from your home we can accommodate remote locations anywhere in the United States for our US based employees anywhere within British Columbia and Ontario for our Canadian employees and anywhere within Colombia for our Colombian based employees<em><p> <div> <img src=httpsremotivecomjobtrack1899450blankgifsource=publicapi alt=>