Strong Customer Service Skills Jobs in Atlanta, GA

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Looking for Strong Customer Service Skills jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the Atlanta, GA area.

Adobe Alliance Driver, Senior Manager

Company: PwC

Location: Atlanta, GA

Posted Jan 22, 2025

Director Quality and Education - Crème

Company: KinderCare Learning Companies

Location: Norcross, GA

Posted Jan 22, 2025

KinderCare Learning Companies, recognized with the Gallup Exceptional Workplace Award, is seeking a Crème School Director of Education and Quality. This role involves leading and developing teachers, ensuring curriculum alignment, facilitating training, and providing transformative leadership in early childhood education. The director will establish high-quality standards, conduct assessments, and collaborate with teachers and parents. Qualifications include a Bachelor's degree in early childhood education, leadership experience, understanding of early childhood development, and excellent communication skills. Benefits include discounted child care, medical, dental, and vision coverage, and support for mental health and personal growth.

Patient Care Assistant

Company: Banfield Pet Hospital

Location: McDonough, GA

Posted Jan 22, 2025

The job description outlines a variety of responsibilities for a role in a veterinary clinic. These include embodying the Five Principles of Mars, Inc. within oneself and the team, preparing the treatment room and medical supplies, assisting veterinarians and technicians, holding or restraining pets, preparing in-house laboratory tests, monitoring hospitalized patients' comfort, bathing and dipping pets, cleaning the surgical suite and instruments, maintaining hospital cleanliness, and performing other assigned duties.

Maximo Technical Architect, Senior Associate

Company: PwC

Location: Atlanta, GA

Posted Jan 22, 2025

PwC is offering a Senior Associate position in the Functional and Industry Technologies services team. The role involves building secure digital experiences for clients, improving and developing new apps, and conducting usability testing. The team helps clients transform their business through enabling technologies. As a Senior Associate, you'll work on complex business issues, delegate tasks, and uphold professional standards. Responsibilities include defining, designing, and implementing enterprise system integration solutions, analyzing intricate problems, mentoring junior team members, and maintaining client relationships. Required qualifications are a Bachelor's Degree and 4 years of experience. Additional skills like IBM WebSphere Application Server, Oracle Database, and Cloud Infrastructure experience are beneficial.

Lead Insights Analyst, Marketing

Company: Chick-fil-A, Inc.

Location: Atlanta, GA

Posted Jan 22, 2025

Chick-fil-A is seeking a Lead Insights Analyst for Customer & Market Insights. The role involves serving as an analytic liaison, building dashboards, partnering with stakeholders to evaluate projects, determining methodologies, leveraging test & learn techniques, and communicating insights through data visualizations. Minimum qualifications include 3+ years of professional work experience, a quantitative degree, strong analytical skills, advanced Excel skills, experience with cross-functional teams, database queries or programming languages, advanced data visualization skills, and strong communication skills. Preferred qualifications include an MBA or Master's degree, 4+ years of experience, and project development abilities.

Sr. Business Analyst

Company: Chick-fil-A, Inc.

Location: Atlanta, GA

Posted Jan 22, 2025

Chick-fil-A is introducing a temporary, full-time Sr. Business Analyst position within the Experience & Delivery team. The role, part of the Digital Transformation & Technology department, will support the IT Technology Purchasing and Vendor Management Office for up to 36 months. Key responsibilities include researching and documenting vendor data, supporting purchasing and vendor management processes, and developing dashboards for vendor insights. The ideal candidate should have 2+ years of experience in Data Analytics, Finance, Accounting, Vendor Management, or related fields, with strong project management skills, technical acumen, and interpersonal abilities.

MuleSoft Customer Success Manager - Public Sector

Company: Salesforce

Location: Atlanta, GA

Posted Jan 22, 2025

Salesforce, a leading company in CRM and AI, is seeking a Customer Success Manager for its MuleSoft Signature Success Plan. The role involves orchestrating all deliverables, coordinating the customer experience, and developing deep relationships with clients. The ideal candidate should have 8+ years of experience in customer success, MuleSoft, or related fields, and excellent communication skills. US Citizenship is required due to the role's focus on supporting government agencies using GovCloud. The position offers world-class training, clear career progression, and a commitment to community service.

Epic HIM Lead and Builder

Company: Deloitte

Location: Atlanta, GA

Posted Jan 22, 2025

Deloitte is seeking an experienced Epic HIM Lead & Project Delivery Specialist for a 2-year, primarily remote role with scheduled onsite client visits. The role involves supporting/coaching/advising the client team throughout the Epic software implementation cycle, including design, workflows, system build, testing, upgrades, and activation. The ideal candidate should have current Epic HIM Certification, 5+ years of recent healthcare industry implementation experience, and strong technical documentation understanding. A Bachelor's degree in a relevant IT discipline is preferred. The role offers opportunities for professional development and a diverse, inclusive culture.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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