Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Designer II, Graphics - Calvin Klein

Company: Calvin Klein

Location: New York, NY

Posted Jul 08, 2025

As the Women’s Graphic Designer, you will play a key role in driving creative direction and delivering graphic designs for the women’s mainline apparel.

Luxury Spa Front Desk Sales Associate

Company: Spencer's Spa

Location: Manhattan, NY

Posted Jul 08, 2025

Greet and check in guests warmly, ensuring a seamless arrival and departure experience. Utilize consultative selling techniques to identify guests’ needs and…

Male Locker Room Associates, Flatiron

Company: Equinox

Location: New York, NY

Posted Jul 08, 2025

Ensure that the Male locker rooms are clean, stocked and well maintained while providing all members, prospective members, and guests with excellent customer…

Email Marketing Manager

Company: Scholastic

Location: New York, NY

Posted Jul 08, 2025

Reporting to the Senior Director of Email Marketing/CRM, the Email Marketing Manager will play a key role in driving growth strategies for Book Fairs and…

Security Shift Supervisor - Commercial Building - Columbus Circle

Company: Allied Universal

Location: New York, NY

Posted Jul 08, 2025

Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last…

Senior Java Developer

Company: CGI Group, Inc.

Location: New York, NY

Posted Jul 08, 2025

Education: Bachelor's degree in computer science or related field. Well versed in designing large systems and modern enterprise architecture and design patterns…

Sr. Analyst, Advertising - CNN Data Analytics, Science & Insights

Company: Warner Bros. Discovery

Location: New York, NY

Posted Jul 08, 2025

Communication of Results – summarize findings to influence senior collaborators at CNN, communicating complex technical data into actionable business insights…

Entry-Level to Experienced Teacher - Manhattan

Company: Success Academy Charter Schools

Location: New York, NY

Posted Jul 08, 2025

A bachelor’s degree before your first day of work with Success Academy (a background in education is not required). Manage a classroom of 20+ scholars.

Unarmed Security Officer

Company: Metro One Loss Prevention

Location: Forest Hills, NY

Posted Jul 08, 2025

Watch CCTV camera system and notate accurately in a daily activity report. Observe, survey, and provide reporting on activity at your assigned location.

HVAC Technician

Company: New York Structural Biology Center

Location: New York, NY

Posted Jul 08, 2025

High school diploma or GED required; technical training or HVAC certification preferred. Perform regular inspections of mechanical rooms and critical systems to…

Retail Associate Part-Time - Eataly Soho

Company: Eataly North America

Location: New York, NY

Posted Jul 08, 2025

Collects cash, checks or charge payments from guests and provides change and charge vouchers if appropriate. Basic knowledge of the functions of cash registers.

Chiller Technician

Company: Seven Executive

Location: New York, NY

Posted Jul 08, 2025

Respond to emergency customer calls (on-call approximately one week every 1-2 months). *Minimum 4 years of HVAC field experience (chiller experience preferred).…

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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