Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

MuleSoft Senior Software Engineer

Company: First Citizens Bank

Location: USA

Posted Dec 02, 2024

The job posting is for a remote MuleSoft developer role that requires strong technical knowledge and experience with API management concepts. The responsibilities include system enhancement, analysis, business support, and on-call support. The preferred qualifications include experience with TIBCO Enterprise Service Bus, ESB, and knowledge of system life cycle development methodology.

Customer Success Manager

Company: Upkeep

Location: USA

Posted Dec 02, 2024

UpKeep is a leading cloud-based Asset Operations Management software company that provides mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. They aim to modernize workflows and maximize operational efficiency for over 3000 customers, including Shell, Yamaha, Unilever, McDonald's, Subway, and Marriott. As a Series B tech startup, UpKeep fosters an inclusive and mission-driven culture, offering stock options, great benefits, and flexibility to work remotely. They are ranked the 1 Facility Management software on Gartner 1 Maintenance Management software on G2 Crowd FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape. The Customer Success Manager role involves overseeing a dedicated book of business, serving as a product expert, providing education, delivering engagements, driving customer engagement, and partnering with internal teams to deliver exceptional customer experiences.

Senior Risk Analytics Consultant (BI Developer and Automation)

Company: First Citizens Bank

Location: USA

Posted Dec 02, 2024

The job posting is for a remote role in Risk Management, requiring 8-12 years of experience in Risk Management, Financial Analysis, or Statistical Modeling. The job involves data analysis, reporting, and business support, with a focus on large financial institutions. The company offers a comprehensive benefits program and a competitive salary range of $113,000 to $190,000.

VP, First Line Risk Manager - Commercial Credit

Company: First Citizens Bank

Location: USA

Posted Dec 02, 2024

The job posting is for a VP First Line Risk Manager in Commercial Finance Loans Leases, responsible for risk management strategies, risk program implementation, regulatory engagement, and risk governance. The role requires a bachelor's degree and 6 years of experience in Financial Services, with preferred qualifications including an advanced degree and 3 years of First Line Risk experience.

HVAC Sales Account Manager

Company: Johnson Controls

Location: USA

Posted Dec 02, 2024

Johnson Controls is a global leader in smart, healthy, and sustainable buildings, offering a competitive salary, comprehensive benefits package, and opportunities for growth and development. The company is committed to providing an empowering company culture and supporting its employees' physical, financial, and emotional wellbeing.

Systems Specialist (Centrifugal Chiller)

Company: Johnson Controls

Location: USA

Posted Dec 02, 2024

The text is a job description for a technical support role at Johnson Controls, offering competitive salary, benefits, and opportunities for growth. The role involves providing technical support for BE products to Field Sales and Service channels, creating and maintaining technical service bulletins, and driving product reliability through the Continuous Improvement Process.

Senior Director, Partner & Channel Marketing

Company: SecurityScorecard

Location: USA

Posted Dec 02, 2024

SecurityScorecard is a global leader in cybersecurity ratings, with over 12 million companies continuously rated in 64 countries. They offer patented rating technology used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting. The company is recognized as a Best Workplace, Best Places to Work in NYC, and one of the 10 hottest SaaS startups in New York. They are seeking a dynamic Senior Director of Channel Partner Marketing to drive revenue growth and market expansion.

ITAM Governance Manager

Company: First Citizens Bank

Location: USA

Posted Dec 02, 2024

This is a remote role that provides governance and oversight to the IT Asset Management ITAM Program. The position involves ensuring the programs published policy standards procedures controls and operating metrics are effectively managed and aligned with regulatory requirements and risk management strategies. The role also includes data analysis, reporting, communication, and leadership responsibilities.

Staff Software Engineer - Developer Tools, Poe

Company: Quora

Location: USA

Posted Dec 02, 2024

Quora is a remote-first company that aims to grow and share the world's knowledge. The company has a culture of transparency, ideasharing, and experimentation, and is looking for a full-stack engineer to join their team. The role involves developing and maintaining tools to make product developers more efficient, and collaborating with product teams to identify pain points and build solutions.

Junior Account Manager

Company: Getaround

Location: USA

Posted Dec 02, 2024

Getaround is a connected carsharing marketplace that connects people with cars for on-demand mobility. They aim to lessen greenhouse gasses and reduce pollution by encouraging carsharing. They are looking for a Junior Account Manager to develop and nurture long-term relationships with car owners and provide customer support.

Bilingual Member Engagement Specialist

Company: BeneLynk

Location: USA

Posted Dec 02, 2024

BeneLynk is a social care company that assists people address Social Determinant of Health SDoH barriers and compensates well for doing so. They are hiring a Remote Bilingual Member Engagement Specialist to conduct telephonic screening services to Medicare Advantage beneficiaries.

Principal Campaign Strategist

Company: Simon Data

Location: USA

Posted Dec 02, 2024

Simon Data is a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for customers. They are building a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. The Principal Campaign Strategist role involves delivering comprehensive data-driven strategies, leveraging advanced capabilities to create and optimize personalized campaigns, and ensuring alignment with client goals.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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