Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

Staff Software Engineer - Event Logging

Company: Airbnb

Location: USA

Posted Oct 30, 2024

The Event Logging team at Airbnb is responsible for designing and implementing next-generation logging systems, processing billions of events daily. As a Staff Software Engineer, you will lead critical initiatives, architect scalable solutions, and drive technical discussions.

Compensation Analyst

Company: Plaid

Location: USA

Posted Oct 30, 2024

Plaid is a company that empowers people to take control of their finances by building tools and experiences for developers to create their own products. The company is looking for an analyst to join their compensation team, who will build and maintain data models, develop tools, and research market trends.

Strategist (Brand)

Company: Somnio

Location: USA

Posted Oct 30, 2024

The job posting is looking for an experienced Freelance Brand Strategist to create comprehensive marketing plans, develop B2B promotions, and lead idea generation sessions. The ideal candidate has expertise in brand strategy, execution, and digital strategy, with strong writing and communication skills.

Vice President - FP&A

Company: StackAdapt

Location: USA

Posted Oct 30, 2024

StackAdapt is seeking an experienced Vice President of FPampA to lead the Financial Planning and Analysis team. The ideal candidate will have excellent analytical and communication skills, and will be responsible for developing high-quality business strategies and operational plans.

Staff Cloud Security Engineer

Company: Ro

Location: USA

Posted Oct 30, 2024

Ro is a direct-to-patient healthcare company that aims to help patients achieve their health goals by delivering easy and effective care. The company has been recognized for its innovative approach to healthcare and has received several awards and recognitions.

Product Manager - Infrastructure

Company: Telnyx

Location: USA

Posted Oct 30, 2024

The Role is looking for a product manager who will work with developers to understand their needs and build beautiful product experiences. The product manager will lead the adoption of key technologies and coordinate support for enterprise server infrastructure. The role requires a technical background, ability to work with limited resources, and ability to navigate a flat organization.

Field Marketing Manager

Company: Restaurant365

Location: USA

Posted Oct 30, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurants. They are looking for a Field Marketing Manager to support pipeline development and acceleration of prospective and existing customer accounts. The role requires experience in field marketing, preferably in B2B SaaS environments, and a strong understanding of the SaaS business model and customer journey.

Business Development Lead - Technology Partnerships

Company: StackAdapt

Location: USA

Posted Oct 30, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. They are hiring a Business Development Lead to help build and scale their Technology Partnerships strategy. The company offers a competitive salary, benefits, and a supportive culture.

Director of Product & Partner Marketing

Company: Mercury

Location: USA

Posted Oct 30, 2024

The text describes Procter & Gamble's successful use of radio ads in the 1930s, and Mercury's growth and expansion into personal banking. It also outlines the requirements for a Director of Product Marketing role, including experience in product marketing, leadership, and communication skills.

Senior Mobile Software Engineer (Android), New Initiatives

Company: Dropbox

Location: USA

Posted Oct 30, 2024

The role description highlights the importance of the Mobile Engineering team in enhancing user interaction with the Dropbox app. The Senior Android Software Engineer will play a pivotal role in driving the mission forward, working with a cross-functional team to solve complex technical challenges and create exceptional mobile experiences.

Senior Marketing Manager, Bus

Company: CALSTART

Location: USA

Posted Oct 30, 2024

CALSTART is a mission-driven organization focused on transportation decarbonization and clean air. They are seeking a Senior Marketing Manager to develop and implement strategic marketing plans to promote their initiatives in the clean transportation industry.

Business Analyst - Business Systems & Integrations (NetSuite & Salesforce)

Company: Platform Science

Location: USA

Posted Oct 30, 2024

Platform Science is a company that connects everything that moves, founded in 2015. They are seeking a Business Analyst/Project Manager to lead the merger of two instances of NetSuite and Salesforce globally.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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