Strong Customer Service Skills Jobs in USA

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Looking for Strong Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the USA area.

VP Sales, Commercial

Company: Yubico

Location: USA

Posted Oct 21, 2024

Yubico is a company that aims to make secure login easy and available for everyone. They were founded in 2007 and have since grown to become a global company with a strong company culture. They offer a range of products and services, including the YubiKey, which is a security key that provides an additional layer of security for online transactions. Yubico also has a strong focus on philanthropy and donates YubiKeys to organizations that help at-risk individuals.

B2B Support Specialist

Company: Framework

Location: USA

Posted Oct 21, 2024

Framework is a startup that aims to create products that are designed to last, with a focus on sustainability and customer experience. They are looking for a B2B Support Specialist to help deliver excellent support to their growing business customer base.

Flight Software Engineering Manager

Company: Muon Space

Location: USA

Posted Oct 21, 2024

Muon Space is seeking a Flight Software Engineering Manager to lead a team of software engineers in developing satellite software and firmware. The ideal candidate has experience in managing complex software projects and has a strong technical background.

Project Manager

Company: Olsson

Location: USA

Posted Oct 21, 2024

Olsson is a team-based engineering and design firm that improves communities and empowers its people. The company is dedicated to providing an environment where employees can learn, grow, and thrive. As a Project Manager, you will be responsible for planning, executing, and closing projects, and will have the opportunity to work on large, complex projects for top technology companies.

Design Engineer

Company: Xata

Location: USA

Posted Oct 21, 2024

Xata is a company that simplifies the way developers work with data. They are building a Postgres database platform that augments PostgreSQL with the functionality modern applications need at scale. The company is remote-first, has a diverse team, and offers a competitive salary, stock options, and a friendly work environment.

Senior Systems Administrator

Company: Barbaricum

Location: USA

Posted Oct 21, 2024

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers with a focus on Defense and National Security mission sets. They leverage their expertise to transform the way customers approach complex problem sets by bringing the latest technology and talent to bear.

Product Infrastructure Engineer

Company: Gusto, Inc.

Location: USA

Posted Oct 21, 2024

The role is for an engineer to work on developer productivity improvements at Gusto, focusing on RubyRails architecture, tooling, and agile development. The team aims to improve developer productivity through their work on tools, systems, and organizational processes.

Senior Technical Product Manager

Company: Figure

Location: USA

Posted Oct 21, 2024

Figure is a financial technology company that is revolutionizing the industry with its scaled and rapidly expanding technology platform. The company is looking for a Senior Technical Product Manager to drive the development of its technical products from concept to launch.

Sales Tax Analyst

Company: Blackpoint Cyber

Location: USA

Posted Oct 21, 2024

Blackpoint Cyber is a leading cybersecurity company that provides threat hunting, detection, and remediation technology. They are looking for a Sales Tax Analyst to join their finance team.

Associate General Counsel

Company: Flock Safety

Location: USA

Posted Oct 21, 2024

Flock Safety is a technology solution that aims to eliminate crime and keep communities safe. The company is seeking a self-motivated and experienced attorney to join their legal team. The role will involve partnering with various teams, providing guidance on partnership and strategic initiatives, and ensuring compliance with relevant laws and regulations.

Solutions Engineer

Company: Quantum Metric

Location: USA

Posted Oct 21, 2024

Quantum Metric is a company that values diversity, inclusivity, and employee empowerment. They offer a range of benefits and perks, including flexible work environments, professional development opportunities, and a collaborative culture.

Director of Product

Company: Sensor Tower

Location: USA

Posted Oct 21, 2024

The Director of Product will be responsible for building and growing new product offerings within Sensor Towers' market intelligence platform. The role requires experience in product leadership, data-driven product development, and cross-functional leadership.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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