Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Data Developer

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

IBM CIC offers extensive career growth opportunities, training programs, and a supportive culture focused on innovation and client impact.

Experienced Data Scientist – Advanced Analytics - IBM CIC France - H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 15, 2025

This job description highlights opportunities to work in IBM's innovation centers, collaborate with global clients, and leverage advanced technologies for impactful projects. It emphasizes career growth, technical expertise, and collaborative innovation in data science roles.

Enterprise Transformation Analyst

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text outlines a job role at IBM Federal Consulting requiring a Bachelor's degree and experience in process analysis, AI/ML tools, and government client support. It emphasizes skills in strategic planning, stakeholder engagement, and compliance with DoD clearance requirements.

Security Consultant - L3 Application Security

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

This text promotes a career in IBM Consulting, emphasizing collaboration, innovation, and professional growth opportunities. It highlights roles in application security, technical expertise requirements, and industry standards compliance.

Data Scientist-Advanced Analytics

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a Data Engineer role at IBM Consulting, involving data analysis, innovation, and collaboration with cross-functional teams. Responsibilities include developing predictive models, designing search applications, and working in Agile environments. Required qualifications include a Bachelor's degree and specific technical expertise in AI and data technologies.

Infrastructure Specialist-Cloud Data Platform Managed Services (Informatica Monitoring)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in data platforms, and opportunities for growth. It highlights roles involving data management, problem-solving, and leveraging advanced technologies like Hadoop and Snowflake.

Security Consultant-Data Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves advising clients on security solutions, collaborating on hybrid cloud and AI projects, and leveraging IBM's technology to drive innovation and career growth.

Front End Developer (React JS and .NET)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

The role involves working with clients on hybrid cloud and AI projects, requiring software development skills and collaboration in IBM's innovation centers.

Curador(a) Pleno(a)

Company: IBM

Location: NO City, BR

Posted Dec 15, 2025

The text describes a role at IBM Consulting focused on digital transformation through AI and agile methodologies, emphasizing collaboration with clients, innovation, and career growth opportunities in a supportive ecosystem.

Package Consultant-Salesforce

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in Salesforce development, and opportunities to innovate in hybrid cloud and AI projects. It outlines required skills and work environments involving agile methodologies and cross-cultural teamwork.

Legal Internship

Company: IBM

Location: Capital Federal, AR

Posted Dec 15, 2025

The text describes a Legal Intern role with administrative tasks involving legal documentation, compliance processes, and contract management. It lists required skills like Office software proficiency and communication abilities, emphasizing a dynamic work environment.

Machine Learning, Computer Vision, Deep Learning, Natural Language Processing- MSc and PHD-Summer internship 2026- Research Lab

Company: IBM

Location: Haifa, IL

Posted Dec 15, 2025

This text promotes an AI research internship at IBM, highlighting opportunities to work on cutting-edge projects in generative models and multimodal AI. It emphasizes innovation, collaboration, and impactful research with potential for publication in top conferences.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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