Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Account Executive

Company: Botkeeper Inc

Location: Remote

Posted Dec 14, 2025

This job description outlines the responsibilities and qualifications for an Account Executive role at Botkeeper, emphasizing growth-driven sales, account ownership, and performance metrics. It highlights required skills, certifications, and benefits like competitive compensation and remote work opportunities.

Werkstudent - FSS (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job posting from IBM Client Innovation Center Germany describes a consulting role involving technical expertise delivery to public and private sector clients. Responsibilities include project management support, team collaboration, documentation, and project controlling. Requirements include academic qualifications, Microsoft Office proficiency, strong communication skills, and bilingual abilities.

Desarrollador SAP FIORI

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text describes a career in IBM Consulting, emphasizing global client collaboration, innovation in hybrid cloud and AI, and technical expertise in SAP technologies. It outlines role responsibilities, required education, and preferred skills for working in IBM's delivery centers.

Senior Jira Administrator

Company: Canonical

Location: EMEA

Posted Dec 14, 2025

Canonical, a leading open-source software provider, is seeking a Jira Administrator to manage their Atlassian Jira Cloud platform. The role involves automation, integration, and data-driven decision-making within a global team. The company emphasizes innovation, remote work flexibility, and competitive benefits, positioning itself as a pioneer in open-source technology.

Customer Service Rep in a Contractor Role / Pick Your Hours / Weekly Pay

Company: Omni Interactions

Location: USA

Posted Dec 14, 2025

Omni is seeking independent contractors for customer support roles with flexible scheduling, earning potential of $14-$20/hour, and specific technical requirements. The job emphasizes communication skills, quiet work environments, and compliance with location restrictions while offering autonomy in scheduling.

Lead Graphic Designer - Apparel

Company: MrBeast

Location: USA

Posted Dec 14, 2025

This job description highlights a Lead Graphic Designer role focused on creative direction for apparel brands. The position emphasizes shaping creative visions, leading design teams, and translating trends into innovative products. It requires experience in graphic design, collaboration with cross-functional teams, and a strong portfolio. The role offers opportunities to work on seasonal campaigns and culturally relevant projects while maintaining brand identity.

Digital Sales Specialist

Company: IBM

Location: Valencia, ES

Posted Dec 15, 2025

This text promotes an IBM Global Sales role emphasizing collaboration, innovation, and career growth opportunities. It highlights working with clients, driving digital transformation, and being part of a supportive global team focused on solving business challenges through technology and expertise.

Lead Full-Stack Developer (NextJS/Expo)

Company: Talent Hackers

Location: Latin America

Posted Dec 14, 2025

This job description outlines a Lead FullStack Developer role requiring proactive leadership, technical expertise in NextJS/Expo, and experience with AWS. It emphasizes mentoring, client collaboration, and delivering scalable solutions while highlighting cultural fit values like organization and communication.

Customer Success Architect

Company: GitLab

Location: Japan

Posted Dec 14, 2025

This job description outlines the role of a Customer Success Architect at GitLab, emphasizing alignment with customer goals, technical enablement, and long-term relationship building. The position requires expertise in DevSecOps practices, strong communication skills, and collaboration across teams to drive product adoption and customer satisfaction.

Technical Support Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description seeks a technically skilled QA Engineer with experience in test automation and collaboration across development teams. The role involves designing test plans, maintaining automated frameworks, and ensuring software quality through defect tracking and SDLC alignment. Requirements include 23 years of software testing experience, familiarity with QA methodologies, and proficiency in automation tools like Selenium and Postman.

Director of Product - Develop

Company: Webflow

Location: USA

Posted Dec 14, 2025

Webflow is seeking a Director of Product to lead their Develop pillar, focusing on AI-powered tools and developer experiences. The role involves shaping strategy, collaborating with engineering, and driving innovation while offering competitive compensation and benefits.

Senior Software Engineer - Backend - Growth Platform

Company: Kraken

Location: USA

Posted Dec 14, 2025

Kraken promotes crypto adoption with a global team, focusing on innovation and security. They seek experienced engineers to build scalable tools and enhance user experiences.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

Related Pages