Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Manager - Support Engineering

Company: GitLab

Location: North America,Latin America

Posted Dec 14, 2025

This role involves leading a Support Engineering team, improving customer support processes, and fostering team growth. The position offers competitive salaries and opportunities for technical development.

Senior Full Stack Developer

Company: Guidehouse

Location: USA

Posted Dec 14, 2025

This job posting seeks a FullStack Developer with expertise in cloud technologies and Agile practices for a role involving modernization projects and AWS cloud solutions. The position offers competitive compensation, comprehensive benefits, and opportunities for professional growth within a supportive work environment.

Music Data Analyst (Spanish)

Company: 1021 Creative

Location: USA

Posted Dec 14, 2025

This job posting describes a bilingual Music Data Analyst role with responsibilities in data management, quality control, and client support. It outlines required skills in Spanish and English, organizational abilities, and benefits like remote work and health insurance.

Senior Engineering Manager - Population Health & AI

Company: Form Health

Location: USA

Posted Dec 14, 2025

Form Health is expanding its cardiometabolic health platform with AI-driven solutions, seeking a Software Engineering Manager to lead innovative healthcare technologies. The role emphasizes patient-centric care, engineering excellence, and cross-functional collaboration in a remote, high-growth startup environment.

Account Executive - Large Enterprise

Company: Zapier

Location: North America

Posted Dec 14, 2025

Zapier is seeking a Large Enterprise Account Executive to drive strategic adoption of automation and AI solutions for large organizations. The role involves collaborating with executives and technical teams, navigating complex sales cycles, and contributing to product strategy. The company emphasizes a remote work culture, diversity, and growth opportunities while promoting responsible AI use.

Director, Medical Portfolio Lead - Women's Health

Company: Viatris

Location: USA

Posted Dec 14, 2025

Viatris Specialty LLC emphasizes empowering people worldwide through healthcare innovation and stability. The role of the US Womens Health Medical Portfolio Lead involves ensuring safe medicine use, strategic planning, and stakeholder engagement while maintaining independence from commercial influence. The position requires expertise in medical affairs, strong communication skills, and alignment with company objectives.

Licensing and Credentialing Specialist

Company: Form Health

Location: USA

Posted Dec 14, 2025

Form Health is a telemedicine clinic specializing in obesity treatment, offering high-quality care through technology and a multidisciplinary team. The company emphasizes patient empowerment, DEI initiatives, and a supportive work environment. A job opening for a LicensingCredentialing Specialist is described, highlighting responsibilities related to credentialing processes, compliance, and system management. Benefits include competitive compensation, health packages, and flexible work arrangements.

Staff AI Innovation Engineer - Employee Experience

Company: Airbnb

Location: USA

Posted Dec 14, 2025

This role involves developing AI-powered solutions for employee experience, collaborating with cross-functional teams, and creating innovative tools to enhance workflows and data-driven decisions.

Data Analyst

Company: Form Health

Location: USA

Posted Dec 14, 2025

Form Health is a telemedicine obesity treatment clinic offering high-quality care through a multidisciplinary team. They seek a Data Analyst to drive data-driven decisions across product development and operations, with a focus on improving healthcare outcomes. The role includes building dashboards, collaborating with cross-functional teams, and working remotely. The company emphasizes patient-centric care, innovation, and a diverse, inclusive workplace with competitive benefits.

Product Design Senior Manager

Company: Abbott

Location: USA

Posted Dec 14, 2025

Abbott offers impactful healthcare solutions and comprehensive employee benefits, including medical coverage, retirement plans, and career growth opportunities, positioning itself as a top employer globally.

Personal Injury Protection (PIP) Adjuster

Company: Reserv

Location: USA

Posted Dec 14, 2025

Reserv is an insurtech company leveraging AI and automation to revolutionize claims processes, seeking detail-oriented professionals for a PIP Resolution Specialist role with competitive benefits and flexible work arrangements. The position emphasizes innovation, customer service, and collaboration while offering opportunities for growth and professional development.

Software Development Engineer II - API

Company: Mapbox

Location: USA

Posted Dec 14, 2025

Mapbox is a leading platform for location-aware businesses, offering tools for navigation and customization. The company seeks innovative Software Development Engineers to join their teams, emphasizing collaboration, technical excellence, and diverse growth opportunities.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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