Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Hematology Oncology Account Manager

Company: Massive Bio, Inc.

Location: Greece

Posted Dec 09, 2025

Massive Bio seeks a Hematology-Oncology Account Manager in Greece to expand their clinical trial enrollment services. The role involves building physician networks, conducting outreach, and maintaining relationships with healthcare professionals. Candidates must have sales experience in pharma, a strong professional network, and fluency in English and the local language.

Senior Machine Learning Engineer - Evaluations (Design Generation)

Company: Canva

Location: Australia

Posted Dec 09, 2025

This job description highlights a unique opportunity to work on AI-driven design systems at Canva, emphasizing collaboration, innovation, and a supportive work environment with benefits like equity packages, flexible leave, and a focus on employee well-being.

Digital/Growth CSM

Company: Blackbaud

Location: India

Posted Dec 09, 2025

The Customer Success Manager role focuses on driving client retention and growth through strategic collaboration and proactive communication. Blackbaud promotes a flexible work environment and inclusive culture.

Senior Full Stack Engineer – .NET Focus

Company: Varicent

Location: Mexico

Posted Dec 09, 2025

This job description highlights a Software Developer role with opportunities for growth, collaboration with cross-functional teams, and benefits like remote work flexibility and market-leading compensation. It emphasizes technical challenges, modern tools, and a dynamic work environment.

Social Value Specialist

Company: NECSWS

Location: UK

Posted Dec 09, 2025

This job description highlights a role focused on driving social impact through strategic initiatives, collaboration, and impactful project work. The company emphasizes its mission to make a difference in public services, offering competitive benefits and opportunities for professional growth.

SEO Content Specialist

Company: Canva

Location: Netherlands

Posted Dec 09, 2025

This job description seeks an SEO Content Specialist to join a global team focused on redefining design experiences. The role involves creating culturally relevant content, optimizing SEO strategies, and collaborating with international teams. It emphasizes flexibility, local market expertise, and adaptability to emerging trends like AI-powered discovery channels.

Manager - Customer Success

Company: Blackbaud

Location: India

Posted Dec 09, 2025

This job description outlines a leadership role in Customer Success, emphasizing team development, scalable programs, and data-driven strategies. It highlights opportunities for strategic growth, cross-functional collaboration, and impactful customer engagement while promoting an inclusive work environment.

Team Lead, .Net Software Developer

Company: Blackbaud

Location: India

Posted Dec 09, 2025

This job description outlines the responsibilities and requirements for a Success Engineering Team Lead role, emphasizing team leadership, technical expertise, and collaboration across departments. It highlights the importance of fostering an inclusive work environment and aligns with the company's commitment to equal opportunity and flexible work arrangements.

Lead Criminal Data Analyst

Company: First Advantage

Location: USA

Posted Dec 09, 2025

First Advantage seeks a Lead Criminal Data Analyst to drive data-driven decisions, with a focus on innovation and collaboration. The role offers competitive compensation, remote work, and career growth opportunities within a supportive, inclusive environment.

Senior Android Developer

Company: Storyteller

Location: Tunisia

Posted Dec 09, 2025

Storyteller is seeking an experienced Android developer for a remote role with competitive salary, high-growth opportunities, and collaboration with global sports brands. The position involves improving technical practices, leading projects, and mentoring teams. Qualifications include 4-8 years of Android experience, Jetpack Compose, and strong Kotlin skills. The recruitment process includes a technical test and interviews with team leads.

Talent Acquisition Partner

Company: Canva

Location: China

Posted Dec 09, 2025

The job description outlines a Talent Acquisition Partner role in the CJKI region, focusing on China. Responsibilities include end-to-end hiring, candidate experience, and collaboration with global partners. Qualifications require tech experience, China market knowledge, and bilingual skills.

Facility QA Team Supervisor

Company: Guidehouse

Location: USA

Posted Dec 09, 2025

This job requires managing an inpatient coding team with specific credentials and experience. It offers a competitive salary range of $81k-$135k and comprehensive benefits including medical insurance, retirement plans, and parental leave.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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