Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Senior Sales Specialist - AI

Company: Blackbaud

Location: USA

Posted Dec 18, 2025

Blackbaud seeks a Senior Sales Specialist AI to drive AI adoption in the social good sector. The role involves sales enablement, customer discovery, and product expertise. Benefits include remote work, competitive salary, and comprehensive benefits.

Content Lead and Producer (Swedish Speaker)

Company: Raketech Group Limited

Location: Malta

Posted Dec 18, 2025

This job posting seeks a passionate Content Lead to drive growth and innovation in iGaming, emphasizing high-quality content creation and cross-team collaboration. The role involves managing editorial workflows, producing multimedia content, and optimizing SEO while maintaining tonal consistency across platforms.

Product & Research Communications

Company: Runway

Location: North America

Posted Dec 18, 2025

This job description outlines a communications role focused on AI research and content creation, requiring experience in media relations and storytelling. It details responsibilities like crafting narratives, managing speaking opportunities, and collaborating across teams, while also mentioning salary ranges and diversity initiatives.

The SafetyWing Digital Nomad Residency

Company: SafetyWing

Location: Worldwide

Posted Dec 18, 2025

SafetyWing offers a digital nomad residency program with up to $4000 reimbursement for travel, accommodation, and work tools, emphasizing mentorship, community access, and a storytelling-driven application process to select candidates for global living opportunities.

Games Product Manager - Mainstream

Company: Netflix

Location: USA

Posted Dec 18, 2025

This text describes Netflix's global entertainment services with 300 million members and a job opening for a Games Product Manager. It outlines responsibilities, requirements, and benefits including competitive compensation and comprehensive employee perks.

Lead ETL Engineer_Datawarehouse

Company: Green Dot Corporation

Location: USA

Posted Dec 18, 2025

This job description highlights a Lead Data Warehouse Developer role at Green Dot with competitive compensation, remote work flexibility, and opportunities for technical leadership. The position emphasizes cloud-based data solutions, ETL development, and collaboration on large-scale projects. Green Dot promotes an inclusive hiring process and values diversity in its workforce.

Staff Backend Engineer - New Products

Company: Kalepa

Location: USA

Posted Dec 18, 2025

This job description outlines a senior software engineering role with a competitive salary range of $200k-$235k USD. The position involves developing new product capabilities, iterating rapidly, and influencing AI-driven industry transformation. Requirements include 8+ years of experience, strong technical skills in Python and cloud technologies, and a proactive mindset. Benefits include equity options, significant PTO, global team collaboration, and career growth opportunities.

Sr. Network Engineer

Company: Green Dot Corporation

Location: USA

Posted Dec 18, 2025

Green Dot seeks a Senior Network Engineer with expertise in cloud and on-prem infrastructure. The role offers a competitive salary range and remote work flexibility. The company emphasizes inclusivity and equal opportunity.

Lead Product Manager

Company: Green Dot Corporation

Location: USA

Posted Dec 18, 2025

This job posting highlights a product management role at Green Dot with responsibilities including partner product development, lifecycle management, and cross-functional collaboration. The position offers a competitive salary range and emphasizes remote work flexibility, company culture, and opportunities for growth.

Operations Specialist

Company: First Advantage

Location: Philippines

Posted Dec 18, 2025

The Operations Specialist role involves verifying candidate details, maintaining relationships with HR and education contacts, and ensuring accuracy in verification processes. Qualifications include computer skills, communication abilities, and flexibility. The position emphasizes confidentiality, attention to detail, and equal opportunity practices.

Associate Software QA Specialist / Software QA Specialist

Company: First Advantage

Location: India

Posted Dec 18, 2025

First Advantage offers rewarding careers in inclusive tech environments, emphasizing innovation, accessibility, and comprehensive employee benefits. They seek experienced professionals to join dynamic teams and contribute to impactful solutions.

Supervisor - Physician Coding Operations

Company: Guidehouse

Location: USA

Posted Dec 18, 2025

This job posting describes a remote supervisory role in physician coding with responsibilities including team oversight and client satisfaction. It outlines requirements like CPC certification and experience, along with benefits such as competitive compensation, flexible benefits, and professional development opportunities. The company emphasizes diversity and inclusion while cautioning against fraudulent recruitment practices.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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