Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Mortgage Loan Processor

Company: RWM Home Loans

Location: USA

Posted Nov 16, 2025

The job overview describes a detail-oriented and results-driven Mortgage Loan Processor role. The position involves reviewing loan files, analyzing borrower documentation, ensuring compliance with lending requirements, collaborating with team members, and delivering exceptional customer service. The role requires 3-5 years of recent mortgage processing experience with various loan types, deep knowledge of loan structuring and underwriting guidelines, and proficiency in regulatory compliance.

Technical Lead

Company: Nearform

Location: India

Posted Nov 16, 2025

NearForm is seeking an experienced technical team leader with a background in Fullstack JavaScript, Node.js, and React development to lead software development projects. The role involves providing technical and line management leadership, translating client requirements into technical briefs, shaping architectural decisions, and delivering high-quality output within specific timeframes. The company offers remote work, flexible hours, and a commitment to employee wellness.

Regional Sales Manager

Company: BlueVoyant

Location: Germany

Posted Nov 16, 2025

This job posting seeks an experienced Enterprise Account Manager to grow business relationships with Microsoft Security Solutions and resellers. Responsibilities include building partnerships, simplifying messaging, and developing joint sales strategies. Qualifications require expertise in cybersecurity sales and Microsoft security platforms. The role emphasizes collaboration with internal teams and delivering measurable business outcomes.

Lead Mobile Engineer – Consumer Team

Company: Green Dot Corporation

Location: Remote

Posted Nov 15, 2025

Green Dot Corporation is seeking a Lead Mobile Engineer to join their Consumer Team, focusing on iOS development with complementary Android expertise. The role involves architecting and developing native mobile applications, providing architectural guidance, collaborating with cross-functional teams, and implementing observability and monitoring solutions. The company promotes diversity, offers equal opportunities, and values remote work.

Director - Homeowners Countrywide Analytics

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 16, 2025

The job description outlines a leadership role for managing a team of 4 analysts to monitor and analyze operational metrics for a countrywide Personal Lines Home business. The role involves collaborating with stakeholders, generating insights, and driving operational decisions to improve profitability and growth. The ideal candidate should have strong analytical skills, actuarial experience, and the ability to lead and develop a diverse team.

Sourcing & Production Lead | Chinese Speaking

Company: Trafilea

Location: USA

Posted Nov 16, 2025

Trafilea is a dynamic and innovative tech e-commerce group operating multiple direct-to-consumer brands in the intimate apparel and beauty sectors. They focus on using data-driven strategies to scale their businesses and have their own online community promoting body positivity. Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth. They are looking for a Sourcing & Production Lead to strengthen vendor partnerships, streamline production terms, and drive operational excellence across apparel categories.

2D Production Coordinator

Company: Glitch Productions

Location: USA

Posted Nov 16, 2025

Glitch Productions is an independent animation studio based in Australia with over 17 million YouTube subscribers. They are looking for an experienced Production Coordinator to support their production and post-production departments. The company values passion, innovation, teamwork, and integrity, and offers a competitive salary, flexible work arrangement, and a fun office environment.

Sr. Network Engineer

Company: Green Dot Corporation

Location: Remote

Posted Nov 15, 2025

Green Dot Corporation is seeking a Senior Network Engineer to join their team and design, implement, and support secure and scalable network infrastructure. The role involves architecting enterprise network infrastructure, configuring network devices, monitoring performance, implementing automation, collaborating with InfoSec and DevOps teams, leading incident response, documenting architecture, and mentoring junior engineers. The company promotes diversity, provides equal opportunity, and values remote work.

Platform Engineer - Senior

Company: Blackbaud

Location: India

Posted Nov 16, 2025

The platform engineer role involves managing Windows systems infrastructure, collaborating with cross-functional teams, and ensuring reliability, security, scalability, and performance. The ideal candidate should have 5+ years of experience in Windows automation, knowledge of cloud platforms, experience with IaC tools, and proficiency in programming languages like Python and PowerShell.

Account Executive - Direct Mail (Nonprofit)

Company: MissionWired

Location: USA

Posted Nov 16, 2025

MissionWired is a direct marketing agency that helps nonprofits and Democratic organizations create effective fundraising strategies. They have a strong track record of converting over $45 billion in donations and have worked with various well-known organizations. The company values diversity, inclusion, and social change, and is seeking a full-time Account Executive to develop and manage integrated marketing, fundraising, and communications strategies for their nonprofit clients.

Principal Security Engineer

Company: Canva

Location: Australia,New Zealand

Posted Nov 16, 2025

Canva is a company that redefines how the world experiences design. They offer flexible work options, a collaborative environment, and a focus on security. The company is looking for a Principal Security Engineer to drive strengthening Canvas security foundations and drive meaningful risk reduction across the business.

Senior Python Engineer - GenAI

Company: Nearform

Location: India

Posted Nov 16, 2025

Nearform is seeking a Senior Python Software Engineer with GenAI experience for a permanent remote role in India. The company is an independent team of data, AI, and engineering experts who build intelligent digital solutions. The Senior Python Engineer role involves designing and building applications using Python, collaborating with clients, and working with distributed teams. Nearform offers benefits such as annual bonuses, flexible work arrangements, paid time off, remote working allowances, training and development allowances, and healthcare.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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