Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Senior Web Engineer

Company: Green Dot Corporation

Location: Remote

Posted Nov 15, 2025

Green Dot Corporation is seeking a Lead Mobile Engineer to join their Consumer Team, focusing on iOS development with complementary Android expertise. The role involves architecting and developing native iOS applications using Swift and SwiftUI, providing architectural guidance for Android development using Kotlin, and collaborating with cross-functional teams to deliver seamless mobile experiences. The company promotes diversity, offers equal opportunity, and provides reasonable accommodations for candidates.

Staff Software Engineer

Company: Check

Location: USA

Posted Nov 15, 2025

This job description highlights opportunities to impact real-world problems, work with cutting-edge technologies like Python, React, and AWS, and contribute to a collaborative team environment. It emphasizes growth, innovation, and comprehensive benefits including competitive compensation, remote work flexibility, and professional development opportunities.

Sr Software Engineer Frontend

Company: Trafilea

Location: Latin America

Posted Nov 15, 2025

Trafilea is a consumer tech platform that uses AI to help brands grow. They have over $1B in revenue, 12M customers, and 500+ talents across 19 countries. Trafilea builds and scales its own DTC brands while helping ambitious talent grow. They are looking for a Senior Frontend Engineer to craft cutting-edge user experiences for their globally loved DTC brands.

Senior Backend Engineer

Company: Apollo.io

Location: Remote

Posted Nov 15, 2025

The job description for a Senior Backend Engineer at Apollo emphasizes a collaborative, learning-focused environment. The role involves designing scalable backend endpoints, gathering product requirements, driving full software development lifecycles, mentoring others, and effectively communicating with various teams. The company values quality, performance, and innovation, and seeks candidates with extensive backend development experience, strong problem-solving skills, and familiarity with modern technologies like React, Ruby on Rails, and Kubernetes.

Lead Web Engineer

Company: Green Dot Corporation

Location: Remote

Posted Nov 15, 2025

Green Dot Corporation is seeking a Lead Web Engineer to join their Consumer Engineering Team. The role involves architecting and developing enterprise-grade web applications using modern frameworks and cloud-native technologies. The ideal candidate should have 8+ years of web development experience, expertise in React or Angular, and experience with Azure Cloud services. The position offers a competitive salary range of $97,100 to $145,500 per year.

Senior Infrastructure Engineer

Company: BlueVoyant

Location: Remote

Posted Nov 15, 2025

BlueVoyant is seeking a skilled multicloud Infrastructure Engineer to lead infrastructure projects across AWS, Azure, and GCP. The role involves close coordination with team leads, product management, and engineers to design and deliver secure, scalable, and high-availability infrastructure services. The ideal candidate will thrive in a fast-paced environment, collaborate with cross-functional teams, and have expertise in Linux, scripting, configuration management, and container-based deployment technologies.

Lead ETL Engineer_Datawarehouse

Company: Green Dot Corporation

Location: Remote

Posted Nov 15, 2025

Green Dot is seeking a Lead Data Warehouse Developer to join their team in building a next-generation cloud-hosted data platform. The role involves architecting and maintaining data stores, designing data movement pipelines, developing scalable frameworks, and leading data governance capabilities. The company offers a Work from Anywhere model and values diversity and inclusion.

Senior Solutions Architect

Company: ExtraHop

Location: USA

Posted Nov 15, 2025

The Solutions Architecture team at ExtraHops focuses on customer success and outcomes rather than billable hours. The team tackles complex business and technology problems across various industries and technologies. The role of a Solutions Architect involves advanced GUI and trigger script development, understanding networking and application design, analyzing customer network topologies, creating technical assets, conducting root cause analysis, developing custom tools, and conducting hands-on learning sessions with customers.

Lead Product Manager

Company: Green Dot Corporation

Location: Remote

Posted Nov 15, 2025

Green Dot is seeking talented professionals across the United States to join their team in developing smart money management and payment solutions. The company is transitioning to a permanent Work from Anywhere model to attract top talent and promote a strong culture. The role involves managing end-to-end product planning and execution for Green Dot products and services, working closely with internal and external stakeholders, and ensuring technical and business requirements are met.

Senior Backend Engineer - PHP/Go

Company: Hostaway

Location: Remote

Posted Nov 15, 2025

This job posting highlights Hostaway's growth as a market-leading SaaS company offering remote roles for European candidates. The position emphasizes collaboration with key partners, technical challenges, and benefits like competitive pay, equity, remote work flexibility, and a dynamic international team culture.

Strategic Account Executive

Company: GitLab

Location: Israel

Posted Nov 15, 2025

The role of a Strategic Account Executive involves supporting GitLab's strategic large prospects and customers, providing account leadership, conducting sales activities, ensuring successful product rollout and adoption, generating qualified leads, expanding industry knowledge, preparing reports, contributing to root cause analysis, communicating lessons learned, utilizing a consultative approach, developing account plans, collaborating with marketing, and utilizing GitLab.

Team Lead C#/.NET (Pay)

Company: ApprovalMax Limited

Location: Remote

Posted Nov 15, 2025

ApprovalMax is an award-winning B2B software that streamlines bill and expense approval processes for businesses worldwide. The company is seeking an experienced Team Lead .NET to join their product team and lead the development of scalable software solutions. ApprovalMax offers a growing international business with performance-based compensation, paid time off, and remote work opportunities.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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