Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AI‑driven chatbots, and data‑rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Junior Web Developer

Company: Storyteller

Location: South Africa

Posted Nov 09, 2025

This job posting highlights a remote software engineering role with competitive salary, global brand exposure, and opportunities for growth. The position offers benefits like 33 days paid leave, cutting-edge technology, and collaboration with leading sports brands. Responsibilities include developing SDKs, solving customer problems, and contributing to product improvements in a supportive team environment.

Senior Actuarial Analyst

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 09, 2025

GRS North America Actuarial & Analytics is seeking a Senior Actuarial Analyst to join the General Liability pricing team. The role involves performing complex actuarial analyses, utilizing profit reviews, maintaining reporting infrastructure, providing guidance to underwriting teams, and developing tools to enhance pricing and influence underwriting strategy. The ideal candidate should have strong analytical and communication skills, relevant experience, and proven math and analytical skills.

Shipping Specialist

Company: Trafilea

Location: China

Posted Nov 09, 2025

Trafilea is a consumer tech platform that helps brands grow through AI, automation, and operational excellence. They own and operate their own digitally native brands, with a strong global presence and a focus on visibility, accountability, and proactive control in logistics and supply chain operations.

Behavioral Health Care Manager

Company: Triplemoon Clinical

Location: Remote

Posted Nov 09, 2025

The text describes the role of a behavioral health care manager in a collaborative care model. The manager plays a central role in coordinating care, providing evidence-based interventions, and supporting patients and their families. The position requires relevant professional background, experience working with children, and strong digital health and telehealth skills. The role offers flexible scheduling, remote work, and opportunities for professional development.

Senior Solutions Architect

Company: ExtraHop

Location: Remote

Posted Nov 08, 2025

The Solutions Architecture team at ExtraHop focuses on customer success and outcomes rather than billable hours. The team tackles complex business and technology problems across various industries and technologies. The role of a Solutions Architect involves advanced GUI and trigger script development, understanding networking and application design, analyzing customer network topologies, creating technical assets, conducting root cause analysis, developing custom tools, and conducting learning sessions with customers.

Junior Web Developer

Company: Storyteller

Location: Romania

Posted Nov 09, 2025

Storyteller is a high-growth B2B SaaS platform that allows companies to integrate Stories into their platforms. They offer a fully remote position for a Junior/Graduate Software Engineer to work on their Web SDK, which powers Stories used by globally recognized clients, especially in sports. The role involves shipping features, improving reliability, solving customer problems, and contributing to developer experience.

SDR / Cold Caller - English Speaking

Company: Talent Hackers

Location: Remote

Posted Nov 08, 2025

The job posting is for a Sales Development Representative (SDR) Cold Caller role. The position involves cold calling, email outreach, and lead qualification to generate new business opportunities and build a strong sales pipeline. The ideal candidate should have 3+ years of experience in phone outreach, experience using Dialpad, and demonstrated success in achieving sales quotas. The role requires strong communication skills and proficiency in using tools like HubSpot for contact and pipeline management.

Marketing Operations Manager

Company: Webflow

Location: USA

Posted Nov 09, 2025

Webflow is a company that provides a Website Experience Platform (WXP) to help teams build, manage, and optimize websites. They offer visual development, content management systems, AI-driven personalization, hosting, and analytics in a single platform. The company is looking for a Marketing Operations Manager to own and optimize marketing campaigns, ensuring accurate lead capture, tracking, and reporting across various channels.

Recruitment Lead

Company: Talent Hackers

Location: Remote

Posted Nov 08, 2025

The role is for a Recruitment Lead based in Colombia to lead end-to-end recruitment for Colombian-based roles, build and manage a local recruitment team, collaborate with sales and operations, create candidate pipelines, oversee hiring compliance, implement ATS tools, maintain hiring KPIs, and represent the company at job fairs. The ideal candidate should have 5+ years of recruitment experience, be based in Colombia with deep knowledge of the local labor market, have exceptional English skills, and be able to manage a team or contractors.

Customer Support Engineer - Level 1

Company: Hammerspace

Location: UK

Posted Nov 09, 2025

Hammerspace is seeking a highly skilled Customer Support Engineer EMEA to provide top-tier support to customers, resolve complex technical issues, and ensure customer success and retention. The ideal candidate will have extensive experience in cloud storage, networking, and troubleshooting, as well as excellent communication skills and the ability to work with cross-functional teams.

Senior Manager - GTM Engineering, Customer Success

Company: Apollo.io

Location: Remote

Posted Nov 08, 2025

The Sr Manager GTME Success role is an operational leader and coach for Apollo's Named GTM Engineers. They are responsible for forecasting, enforcing, coaching, developing, inspecting, intervening, scaling, optimizing, and leading by example. The role requires deal operation skills, coaching abilities, attention to detail, familiarity with Apollo and modern GTM stack, and outbound growth leadership. The company offers various benefits and a competitive pay range.

Software Engineer - Data Infrastructure

Company: Canonical

Location: EMEA

Posted Nov 09, 2025

Canonical is building a comprehensive automation suite for multicloud and on-premise data solutions. The data platform team develops a full range of data stores and technologies, and is looking for engineers to help create and automate features of data platforms.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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