Strong Customer Service Skills Jobs

1,810,432 open positions · Updated daily

Strong Customer Service roles thrive as companies pivot to AI‑assisted support and omnichannel engagement. Today’s demand is driven by the need to retain customers in high‑growth SaaS, e‑commerce, and fintech sectors, where every ticket can impact churn rates and revenue.

Within this category, you’ll find Customer Success Managers who monitor NPS and CSAT scores, Technical Support Specialists who resolve tier‑2 issues on Zendesk and Salesforce, CX Analysts who mine data from Intercom and Mixpanel, and Chatbot Ops Engineers who fine‑tune AI response models. Typical responsibilities include ticket triage, workflow automation, onboarding documentation, and cross‑functional collaboration with product teams.

Salary transparency is crucial for Strong Customer Service professionals because it levels the playing field in a field where experience, skill, and tool proficiency vary widely. Knowing the exact pay range for a role using specific platforms like Zendesk or Salesforce allows you to benchmark, negotiate, and pursue roles that match your expertise and career goals.

Manager, Mid-Market Sales

Company: Figma

Location: USA

Posted Nov 08, 2025

Figma is seeking a Manager Mid Market Sales to join their dynamic team. The role involves leading a team of Account Executives, participating in customer meetings, assisting in training and development, shaping sales processes, and interviewing and hiring new team members. The ideal candidate should have 7+ years of SaaS sales experience, 2+ years of management experience, and a proven track record of developing customer relationships and leading sales teams to meet and exceed goals.

Staff Engineer- Developer Productivity

Company: Hightouch

Location: North America

Posted Nov 08, 2025

The role is for a developer productivity engineer to improve the monorepo and production path for over 50 engineers. The position offers high ownership, autonomy, and impact. The company values intellectual curiosity and motivation. The salary range is $180,000 to $320,000 USD per year.

Lead Consultant - Data Engineer

Company: Lovelytics

Location: USA

Posted Nov 08, 2025

Lovelytics is a Databricks-focused data and AI consulting firm that has experienced exponential growth since partnering with Databricks in 2019. They are seeking a Senior Data Engineer Lead Consultant to join their Data & AI practice, working on client engagements related to data warehousing, ETL development, data integrations, and data modeling. The role is client-facing and focused on using Databricks, AWS, and Azure technologies. Lovelytics values collaboration, diversity, and innovation, and offers exciting projects with great clients across various industries.

Staff Engineer - Front End focus

Company: Visa

Location: India

Posted Nov 08, 2025

Pismo is a technology company founded in 2016 that provides banking and financial infrastructure solutions. They are seeking a Senior Software Engineer to develop a Pipeline Orchestration Platform with cloud-based capabilities. The role involves building scalable APIs, integrating with deployment infrastructure, and ensuring security standards. The position is remote with opportunities for innovation and collaboration across teams.

Senior Software Engineer - Engineering Workflow and CI

Company: Mozilla

Location: Sweden

Posted Nov 08, 2025

Mozilla Corporation, a nonprofit-backed technology company, has been shaping the internet for the better over the last 25 years. With a focus on diverse areas including AI, social media, and security, Mozilla aims to make the internet better for people while never losing sight of its core mission. The company values diversity, equity, inclusion, and belonging, and offers generous benefits to its employees.

Workday HCM – Senior Manager

Company: Visa

Location: USA

Posted Nov 08, 2025

Visa seeks a Senior Manager HCM Systems to drive workforce transformation. The role involves configuring Workday systems, collaborating with HR, and ensuring secure global operations. Remote with travel requirements.

Expert Technical Artist - Graphics

Company: CD PROJEKT RED

Location: USA

Posted Nov 08, 2025

CD PROJEKT RED is seeking an Expert Technical Artist with a focus in Graphics to join their Boston studio and work on Cyberpunk 2, the follow-up to Cyberpunk 2077. The role involves collaborating with various teams, developing rendering systems in Unreal Engine 5, researching emerging trends, maintaining visual coherence, troubleshooting performance issues, and mentoring the art team. The ideal candidate should have 7+ years of experience in realtime graphics rendering or technical artistry, strong understanding of GPU workflows and lighting, proficiency in shader languages, and experience with profiling tools.

Senior Software Engineer II - Insurance

Company: Alma

Location: USA

Posted Nov 08, 2025

Alma is seeking a mission-driven Senior Backend Engineer II to join their team. The role involves building features to help mental health providers manage and grow their practice. The ideal candidate will have 6-10 years of experience, enjoy collaboration, and have a strong understanding of web technologies and accessibility.

Systems Engineer - GTM

Company: Webflow

Location: USA

Posted Nov 08, 2025

Webflow is a company that provides a Website Experience Platform (WXP) to help teams build, manage, and optimize websites. They offer visual development, content management systems, AI-driven personalization, hosting, and analytics in a unified platform. Webflow is looking for a Systems Engineer GTM with experience in various GTM systems and business processes to join their team.

Senior Software Engineer - Engineering Workflow and CI

Company: Mozilla

Location: Netherlands

Posted Nov 08, 2025

Mozilla's mission to improve the internet through open-source projects and developer tools. They seek Firefox developers with Python and CI/CD experience, offering competitive benefits and a commitment to diversity.

Sr. Salesforce Developer

Company: 3GC Group

Location: Philippines

Posted Nov 08, 2025

The job posting is for a Senior Salesforce Developer with Service Cloud expertise to join a remote team in the Philippines. The role involves developing and optimizing Salesforce solutions, working with Apex, Lightning Web Components, integrations, deployments, and both backend and frontend development. The ideal candidate should have 5+ years of Salesforce development experience, proficiency in Apex, LWC, Visualforce, SOQL/SOSL, and experience with Salesforce declarative tools, API integrations, security, deployments, and release management.

SAP Data Specialist

Company: Allogene Therapeutics

Location: USA

Posted Nov 08, 2025

Allogene Therapeutics is a clinical-stage biotechnology company developing allogeneic CAR T cell products for cancer and autoimmune diseases. They are seeking an SAP Data Specialist to join their Supply Chain organization on a 6-month contract, with responsibilities including master data maintenance, SOP creation, and report development.

Frequently Asked Questions

What are typical salary ranges by seniority in Strong Customer Service roles?
Junior Technical Support Specialists earn $45k–$60k, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and Customer Success Managers $100k–$140k. These ranges reflect experience with Zendesk, Salesforce, and data‑driven CSAT analysis.
What skills and certifications are required?
Core skills include Zendesk administration, Salesforce CRM, Intercom integration, NPS & CSAT analytics, conflict resolution, and empathy. Certifications such as Zendesk Certified Support Specialist, Salesforce Administrator, and CompTIA IT Fundamentals boost credibility and salary prospects.
Is remote work common in this category?
Yes, 80% of Strong Customer Service positions are fully remote or hybrid. Companies rely on Slack, Zoom, and remote desktop tools to maintain real‑time support and team collaboration.
What career progression paths exist?
Typical paths progress from Support Rep → Technical Specialist → Team Lead → Customer Success Manager → Director/VP of Customer Success. Each step adds responsibility in strategy, data analytics, and cross‑functional leadership.
What industry trends affect Strong Customer Service roles?
Key trends include AI‑driven chatbot ops, predictive support using machine learning, omnichannel ticketing, real‑time CSAT dashboards, and a shift toward proactive, data‑driven engagement strategies.

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