Strong Customer Service Skills Jobs

1,808,918 open positions · Updated daily

Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโ€‘driven chatbots, and dataโ€‘rich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.

Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.

Software Developer Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job description outlines the role of a Software Developer Intern, emphasizing hands-on experience with real-world projects, collaboration with designers and developers, and proficiency in modern web technologies. It details responsibilities such as Agile development, UI design, and API integration, along with required education and technical skills.

Production Engineer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 18, 2025

IBM Software seeks a Platform Production Engineer to scale and optimize multicloud infrastructure. Responsibilities include ensuring platform reliability, automating operations, and collaborating with teams to enhance stability and security. The role emphasizes innovation, growth opportunities, and impactful contributions to digital transformation.

Data Engineer-Data Integration

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 18, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth. It highlights roles in hybrid cloud and AI, technical expertise, and professional development while outlining required skills and responsibilities.

SAP ABAP Hana specialist

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth. It highlights roles involving cloud-native development, integration of SAP systems, and delivering impactful solutions through technical expertise and supportive work environments.

Application Developer - Experience Fullstack

Company: IBM

Location: NO City, BR

Posted Dec 18, 2025

The text describes a career opportunity at IBM Consulting emphasizing long-term client relationships, collaboration, and innovation in hybrid cloud and AI solutions. It outlines technical requirements for a role involving microsservices, Docker, Kubernetes, and cloud technologies, while highlighting growth opportunities and a culture of curiosity and empathy.

Software Developer Internship 2026

Company: IBM

Location: Austin, US

Posted Dec 18, 2025

IBM's summer internship offers hands-on experience with emerging technologies, collaboration with professionals, and opportunities to develop skills in a global tech environment. The role emphasizes innovation, problem-solving, and contributing to impactful projects while gaining mentorship and industry exposure.

Enterprise Experience Designer Intern (May 4th - 4 month term - Toronto)

Company: IBM

Location: Toronto, CA

Posted Dec 18, 2025

This text describes a design role at IBM focusing on user-centered design, prototyping, and creating visually appealing interfaces. It highlights responsibilities like collaboration with stakeholders, user research, and maintaining design systems. The position requires technical skills in tools like Figma and Adobe Creative Cloud, along with knowledge of design principles and accessibility standards.

Talent Acquisition – Selection Specialist (Fixed Term)-PH

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job description for a Recruiting Selection Specialist at IBM highlights opportunities to lead in technology, solve complex problems, and collaborate with stakeholders. The role emphasizes continuous learning, innovative approaches, and contributing to global hiring initiatives while maintaining data integrity and system integrations.

Product Manager, Compilation Technologies and Enterprise Products

Company: IBM

Location: Markham, CA

Posted Dec 18, 2025

This text promotes an IBM Software career opportunity, emphasizing innovation, growth, and impactful work in AI-powered cloud-native solutions. It outlines a Product Manager role with responsibilities in strategic direction, cross-functional collaboration, and modernization initiatives, requiring technical expertise and leadership skills.

Senior Engineer I - HashiCorp

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This role involves contributing to IBM's cloud solutions, collaborating with teams on infrastructure and security, and offering growth opportunities in a dynamic environment.

Senior Consultant - Azure / Power Platform

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

IBM Consulting offers a career focused on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and long-term growth. The role requires expertise in Microsoft Azure and Power Platform, with a strong emphasis on delivering impactful results through strategic partnerships and technical leadership.

Java Fullstack Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

IBM promotes its AI and data platform capabilities while seeking a Java Fullstack Developer with 7-10 years experience. The role involves AI integration, MCP server design, API architecture, and containerization. Requirements include Java proficiency, Reactjs expertise, RESTful API design, and MCP knowledge.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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