Strong Customer Service Skills Jobs
1,808,918 open positions · Updated daily
Strong Customer Service roles are at the forefront of digital transformation, with companies investing $27B in customer experience tech this year. Demand spikes as brands shift to omnichannel support, AIโdriven chatbots, and dataโrich CSAT dashboards. Roles that master Zendesk, Salesforce Service Cloud, and Intercom are now essential for scaling customer journeys.
Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, Customer Experience Analyst, and Service Delivery Lead. Responsibilities range from troubleshooting across email, chat, and phone to analyzing NPS trends, automating workflows with ServiceNow, and collaborating with product teams to reduce churn.
Salary transparency gives service professionals a clear benchmark for hourly rates, annual bonuses, and equity packages tied to CSAT improvements. With visibility into market ranges, agents can negotiate compensation that reflects their impact on retention metrics and can track career progression against industry standards.
Analista de Automação
Company: IBM
Location: Multiple Cities
Posted Dec 18, 2025
This job description outlines a role at IBM Consulting's Client Innovation Centers, focusing on test automation, CI/CD integration, and required technical skills in tools like Selenium and JUnit. It highlights opportunities to work with global clients and drive innovation through technical expertise.
NEST Lead - Functional Verification
Company: IBM
Location: BANGALORE, IN
Posted Dec 18, 2025
This text describes a CPU Processor Verification Engineer role at IBM, highlighting responsibilities involving system-level verification of processors and ASICs, required qualifications including a master's degree and 10+ years of experience, and preferred technical skills in verification methodologies and programming languages.
Talent Acquisition Coordinator
Company: IBM
Location: BANGALORE, IN
Posted Dec 18, 2025
IBM's job posting highlights opportunities for growth, collaboration, and innovation in a supportive environment. The Offer Specialist role emphasizes teamwork, attention to detail, and career development within a global network.
IBM Internship SAP HANA FIN FI
Company: IBM
Location: Bucharest, RO
Posted Dec 18, 2025
The SAP FI Consultant Intern role at IBM Consulting involves supporting financial processes, collaborating with global clients, and contributing to innovative solutions in a growth-oriented environment.
Genesys Cloud Consultant
Company: IBM
Location: Giza, EG
Posted Dec 18, 2025
This text describes a senior role in IBM Consulting focused on delivering contact center transformations. It outlines leadership responsibilities, technical expertise in Genesys Cloud, and requirements for managing cross-functional teams. The role emphasizes innovation, client collaboration, and technical architecture design.
(Senior) Manager, AI & Digital Strategy
Company: IBM
Location: Hong Kong, HK
Posted Dec 18, 2025
This text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth in AI and digital strategy roles with global client partnerships and advanced technological tools.
HR onboarding professional
Company: IBM
Location: BANGALORE, IN
Posted Dec 18, 2025
This text describes an HR onboarding specialist role at IBM, outlining responsibilities such as coordinating pre-onboarding activities, ensuring compliance with policies, and creating positive employee experiences. It emphasizes collaboration across teams and the importance of HRIS tools in streamlining processes.
Director, Sales
Company: IBM
Location: London, GB
Posted Dec 18, 2025
The Strategic Sales Director role involves leading a team to manage complex deals, drive innovation, and contribute to client success within IBM's Global Sales framework.
Talent Acquisition Coordinator
Company: IBM
Location: BANGALORE, IN
Posted Dec 18, 2025
The text describes IBM's recruitment role for an Offer Specialist, emphasizing teamwork, innovation, career growth, and a supportive work environment. It highlights the importance of attention to detail, communication skills, and process improvement in the offer management process.
Consultor SAP FI IHC (In House Cash)
Company: IBM
Location: Multiple Cities
Posted Dec 18, 2025
The text describes a career in IBM Consulting emphasizing long-term client relationships, collaboration, and innovative solutions. It highlights technical expertise, growth opportunities, and responsibilities involving configuration, coordination, and problem-solving in SAP HANA implementations.
Data Engineer-Data Warehouse
Company: IBM
Location: Noida, IN
Posted Dec 18, 2025
This job description outlines a Data Engineer role at IBM involving innovation, collaboration, and technical expertise. Responsibilities include data analysis, predictive modeling, and working with tools like Elasticsearch and Splunk. Required skills encompass programming languages, ETL tools, and cloud platforms.
Order to Cash Process Owner (SOS Team Members)
Company: IBM
Location: Naga City, PH
Posted Dec 18, 2025
This job description outlines the role of an OTC Team Leader at IBM, focusing on managing the end-to-end orderto cash process, leading a team, ensuring compliance with policies and regulations, and driving process improvements. The position requires strong leadership, analytical skills, and experience in B2B collections, with a focus on operational efficiency and customer service.