Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Application Developer-IT Service Management

Company: IBM

Location: Jakarta, ID

Posted Dec 24, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, collaboration, and innovation. It outlines testing responsibilities, required technical skills, and a culture focused on growth and empathy. The role involves manual and automated testing, bug tracking, and database validation with tools like Postman, JIRA, and SQL.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This role involves collaborating with global clients to drive digital transformation using agile methodologies and AI. It emphasizes long-term relationships, professional growth, and innovative solutions through strategic partnerships and technology platforms.

Project Manager-SAp

Company: IBM

Location: Shanghai, CN

Posted Dec 24, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, leadership opportunities, and professional growth through SAP expertise and technology platforms. It highlights strategic roles, team leadership, and skill development in a supportive ecosystem.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

IBM Consulting offers career growth through client collaboration on hybrid cloud and AI projects, emphasizing innovation and technical expertise.

Application Developer-Open Source

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

IBM Consulting offers opportunities to work on hybrid cloud and AI projects with global clients, emphasizing innovation, technical expertise, and career growth through collaborative environments and advanced technologies.

Software Engineer - Java & Web

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

IBM CIC offers career growth opportunities, innovative projects, and a supportive work environment with benefits like training programs, flexible working, and industry certifications. The role emphasizes technical expertise in Java and web technologies while promoting collaboration and professional development.

Technical Support Representative-Security Analyst

Company: IBM

Location: HORTOLANDIA, BR

Posted Dec 24, 2025

The text describes a career in IBM Consulting focused on long-term client relationships, hybrid cloud, and AI solutions. It emphasizes collaboration, innovation, and professional growth while outlining responsibilities and requirements for a Security Analyst role.

Package Consultant-SAP HANA EPM

Company: IBM

Location: Guangzhou, CN

Posted Dec 24, 2025

The text describes a career in IBM Consulting as offering opportunities for collaboration with global clients, innovation in hybrid cloud and AI solutions, and professional growth through a supportive culture. It highlights roles involving SAP expertise, strategic problem-solving, and working with cutting-edge technologies.

Select Activate Leader - N&W

Company: IBM

Location: Gurgaon, IN

Posted Dec 24, 2025

This text describes a sales leadership role at IBM Global Sales, emphasizing collaboration, innovation, and career growth opportunities. It outlines responsibilities including team development, sales strategy execution, customer engagement, and cross-functional collaboration, along with required and preferred qualifications for the position.

Group Manager- OTC SME

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This text describes a career opportunity at IBM Consulting focusing on global client collaboration, digital transformation, and innovation. It highlights roles in finance and accounting transformations, leadership responsibilities, and professional growth through mentorship and technology platforms.

Digital Technical Specialist - Storage: Italian Market

Company: IBM

Location: Segrate, IT

Posted Dec 24, 2025

This job posting promotes a exciting fixed-term international assignment in Valencia, Spain, offering valuable global experience and career growth opportunities within IBM's Global Mobility Program. The role emphasizes collaboration, technical expertise, and professional development with competitive benefits.

Senior Consultant – Digital Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

This job description highlights a Senior Digital Engineer role focused on collaborating with clients to drive digital transformation, leading workshops, and creating business process models. The position emphasizes innovation, mentorship, and delivering real business improvements through technology solutions.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

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